Yeah I have same experience with the PLNTS packaging. It just doesn't work with the big plants. It's okay with the baby plants that they mostly sell but bigger ones are always messy and leaves not good. I ordered quite recently but lucky for me it was quite warm weather so the soil wasn't wet at all.. It's a shame that such a lovely plants are ruined with that plastic packing that doesn't even breathe that well
Thank you for sharing your experience☺️ totally agree with you, a pity that such pretty plant is ruined due to packaging… hope PLNTS will change their packaging method 😕
Hi! Plnts was good at packaging their plants before. My last order, this year (after a long pause from ordering plants online) was a bit disappointing as well. Soil was all over. 😢
Thank you for sharing your experience 😊 from the website, it seems the packaging could be much better than what actually was delivered. Perhaps I should tag this video to PLNTS, so they can improve their packaging method 🤔
@@tfyfonnie they actually respond to complaints very well. I have been once refunded. Good customer service. I just don’t know now. I haven’t got a chance to inform them of the disappointment I had until yesterday when I saw your video.
@@GodfreyCua agree on the customer service point 👍🏽 before they send me the parcel, I spoke to the customer service on the size of the box, they told me that I would receive 2 separate large boxes. But perhaps the packaging team is trying to put everything together, which messed up the plants 🌱
i just had a waroqueanum arrive from plnts today to the uk. fortunately my plant was just the right size for the packaging and arrived pretty close to perfect. i would say the issue is they just shouldnt be using those containers for delicate, large leaf philodendrons , they just arent large enough
I have bought several times from this shop and have always had the same shipping issues... It is so annoying because besides that I find they are lovely people and they have nice plants at reasonable prices...
Maybe, i just said that i ordered 15 times from plnts and all of it was great. Expect for one instance that i receieved an incorrect specimen and Emma from plnts quickly resolved the issue.
Fonnietang! Like it. you made awesome !bye~
Thank you 🌱
Yeah I have same experience with the PLNTS packaging. It just doesn't work with the big plants. It's okay with the baby plants that they mostly sell but bigger ones are always messy and leaves not good. I ordered quite recently but lucky for me it was quite warm weather so the soil wasn't wet at all.. It's a shame that such a lovely plants are ruined with that plastic packing that doesn't even breathe that well
Thank you for sharing your experience☺️ totally agree with you, a pity that such pretty plant is ruined due to packaging… hope PLNTS will change their packaging method 😕
So sad it didn't ship well! You keep taking care of yourself!!!
Thank you very much 💚🤗
Hi! Plnts was good at packaging their plants before. My last order, this year (after a long pause from ordering plants online) was a bit disappointing as well. Soil was all over. 😢
Thank you for sharing your experience 😊 from the website, it seems the packaging could be much better than what actually was delivered. Perhaps I should tag this video to PLNTS, so they can improve their packaging method 🤔
@@tfyfonnie they actually respond to complaints very well. I have been once refunded. Good customer service. I just don’t know now. I haven’t got a chance to inform them of the disappointment I had until yesterday when I saw your video.
@@GodfreyCua agree on the customer service point 👍🏽 before they send me the parcel, I spoke to the customer service on the size of the box, they told me that I would receive 2 separate large boxes. But perhaps the packaging team is trying to put everything together, which messed up the plants 🌱
@@tfyfonnie you definitely should receive a refund, I believe.
@@GodfreyCua I did! They gave me full refund on the Plowmanii😄
Morning Fonnie I hope you and baby are doing well expected for the cold. The plants not doing so well unfortunately 💚
Thank you very much 💚 I’m doing good! Start getting tired again in the 3rd trimester 😪
i just had a waroqueanum arrive from plnts today to the uk. fortunately my plant was just the right size for the packaging and arrived pretty close to perfect. i would say the issue is they just shouldnt be using those containers for delicate, large leaf philodendrons , they just arent large enough
Their plants look very healthy when I see others unboxing with sizeable boxes 📦 I’m glad yours came well 😊
@@tfyfonnie Hopefully they will reconsiderar how they send out larger plants now, its sad to see beautiful plants damaged with poor packing x
I have bought several times from this shop and have always had the same shipping issues... It is so annoying because besides that I find they are lovely people and they have nice plants at reasonable prices...
Totally agree, the customer service is so helpful and nice. Wonder if they outsourced the packaging team 🤔
The whole plant looks horrible. I have gotten better plants from overseas that was packaged amazingly. So SAD>
Unfortunately yes… my Indonesia and Thailand import shipped much nicer and plants recover much better than this one🫠
Fonnie next time wear gloves because u pregnant and u dont want to be touching quimicals that come in soil dirt etc also i would of been piss off
Thank you for the tips! I will try to remember and do it next time 🥰
You asked for our experience but you deleted my comment. Is it because i said something positive to plnts? 😂
I never delete any comments. Perhaps it’s the UA-cam algorithm.
Maybe, i just said that i ordered 15 times from plnts and all of it was great. Expect for one instance that i receieved an incorrect specimen and Emma from plnts quickly resolved the issue.
@@r3i2x that’s great! I believe the quality of PLNTS.com’s plants is good, just that the packaging could be improved 📦😊
Yikes that’s not good! Looks like they were trying something new but not successfully!
🥺😢