The help desk is a great starting point, it gets you direct customer service experience, and lets you get hands on with some systems administrator and network admin troubleshooting. I skipped the service desk by chance and went straight into a network admin role, and went on to be a network engineer, and now I'm an ISSE, I'm definitely fortunate in the path I took, but literally anyone can do this if they put forth the effort.
If there’s no internet on the computer, what’s the first thing you should do? Help desk experience enables you to be able to develop the right mentality and procedure towards doing exactly what an engineer does best, solve problems. Networks are always blamed for systems related issues, help desk enables you to expand your skill set and makes you a better network security professional. Be patient! You’ll outshine those who skipped it and push papers
Working on a help desk helps you develop a troubleshooting methodology, and helps you discover what occurs on the user side, and how to best remedy issues there - which in turn will make you a much better engineer. Not to mention those network changes you made are going to DIRECTLY affect the help desk people, so it’s nice to know how things are on the other side. If a user reports to the help desk several users are experiencing slow responses, dropping off the network, etc; With ZERO help desk experience, you jump to checking interfaces for utilization/drops, check your logs, running in circles… With help desk experience, you ask more pinpointed questions to determine the scope of the issue, and realize it was only one users computer, and that he moved around the system without authorization and possibly broke the fiber in the process. So it helps ! Not required, but it’ll make you a better network engineer. It’s like jumping from no experience to building engines… being a mechanic first helps.
I only have some I.T. experience in the national guard as a satellite operator/maintainer (Routing, Switching, SATCOMS) but that's it. I'm currently a student for WGU earning my Bachelor's in Network Engineering and Security - Cisco. My goal and hope is to get a job at Cisco but what do you think I can get with this degree? The certificates with this degree are: LPI Linux foundations, ITIL, CCNA, Cisco DevNet Associate, Cisco CyberOps Associate, CompTIA A+, CompTIA Project , and CompTIA Cloud+
Niceee. What's the difference between Cisco and the regular Net/Sec Bachelors from WGU?? I'm enrolled but really nervous about which Net+ major to choose
@The Savage Savant From what I've watched and heard. The Cisco route is more difficult but both are good degrees overall. I usually recommend the Cisco route because better experience, pay and more in demand
The help desk is a great starting point, it gets you direct customer service experience, and lets you get hands on with some systems administrator and network admin troubleshooting. I skipped the service desk by chance and went straight into a network admin role, and went on to be a network engineer, and now I'm an ISSE, I'm definitely fortunate in the path I took, but literally anyone can do this if they put forth the effort.
Seems like a humble, and knowledgeable network engineer! Much respect. 🙏🏼
Thanks guys, very informative 👏
If there’s no internet on the computer, what’s the first thing you should do? Help desk experience enables you to be able to develop the right mentality and procedure towards doing exactly what an engineer does best, solve problems. Networks are always blamed for systems related issues, help desk enables you to expand your skill set and makes you a better network security professional. Be patient! You’ll outshine those who skipped it and push papers
This is so true yet so many people dont want to hear this...
Working on a help desk helps you develop a troubleshooting methodology, and helps you discover what occurs on the user side, and how to best remedy issues there - which in turn will make you a much better engineer. Not to mention those network changes you made are going to DIRECTLY affect the help desk people, so it’s nice to know how things are on the other side.
If a user reports to the help desk several users are experiencing slow responses, dropping off the network, etc;
With ZERO help desk experience, you jump to checking interfaces for utilization/drops, check your logs, running in circles…
With help desk experience, you ask more pinpointed questions to determine the scope of the issue, and realize it was only one users computer, and that he moved around the system without authorization and possibly broke the fiber in the process.
So it helps ! Not required, but it’ll make you a better network engineer. It’s like jumping from no experience to building engines… being a mechanic first helps.
its better to make mistakes and learn from them on the help desk than in a higher level position too....
I agree, idk why people want to skip this step - drop the ego
I only have some I.T. experience in the national guard as a satellite operator/maintainer (Routing, Switching, SATCOMS) but that's it. I'm currently a student for WGU earning my Bachelor's in Network Engineering and Security - Cisco. My goal and hope is to get a job at Cisco but what do you think I can get with this degree?
The certificates with this degree are: LPI Linux foundations, ITIL, CCNA, Cisco DevNet Associate, Cisco CyberOps Associate, CompTIA A+, CompTIA Project , and CompTIA Cloud+
dude the sky is the limit for you WGU has some rock solid programs and you have everything you need to land a top level job.
Niceee. What's the difference between Cisco and the regular Net/Sec Bachelors from WGU?? I'm enrolled but really nervous about which Net+ major to choose
@The Savage Savant From what I've watched and heard. The Cisco route is more difficult but both are good degrees overall. I usually recommend the Cisco route because better experience, pay and more in demand
@@surepikinofJesu CCNA is significantly more respected with greater weight than Sec+ and Net+
That’s quite the job title
The certification part was tough to understand tbh, are u able to list them here?
Fortinet certifications can help a lot. Like nse4
Thank you that was really informative
Glad you enjoyed it!
very informational video & great guest 👌🏻
Glad you enjoyed it!
What is a certification path to take to become a network security engineer in 2023? I’m studying CCNA now
the ccna is a great entry level certification for networking
@@TheBeardedITDad I was hoping you would list some certs to take after CCNA for network security in 2023-2024?
Start by doing A+ & N+ then after you can do CCNA-Sec
CCNP is a great cert to get after the CCNA if networking is your end goal...
@@joejoe2452after CCNA, CCNP, sec+, pen test+, CEH (last three are security based)
Wheezy!!!
Great video! What's a good networking lab I can practice with to build my skills?
check out this video ua-cam.com/video/B1EOR9ElUNs/v-deo.html
what is the guest saying? hard to understand.
very cool! :)
Thanks!