How to set up the docking station for your Dyson Gen5detect™
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- Опубліковано 5 лют 2025
- How to set up the docking station for your Dyson Gen5detect™
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The docking station allows you to conveniently store and recharge your machine between uses. It also provides storage for tools.
Our experts are on hand to help, so leave us a comment if you'd like some further advice. You can also find support online:
The directions I got were just pictures. Thank you for sharing. This was very helpful!
Hi, for those who had the same problem as me (installed mount on wall and then couldn't seem to remove it (had someone install without feeding the plug through and then clicked the panel in place), all you do is give it a firm whack from the bottom upwards (just used the palm of my hand), and it came free, didn't break the clips or anything. So relieved.
Omg, you’re my savior! Thank you for sharing this!
Thank you because I was so worried
perfect !! this was what i needed
This totally worked for me.
Thank you so much, you saved my life as well. Thanks for your comment
I just bought this vacuum for a lot of money. My wife assured me that Dyson is indisputably the best and that we needed this vacuum. Unfortunately someone appears to have skimped on the design of the backing, as the wall mount piece arrived attached to the docking station. There is no way to remove the plastic wall mount from the docking station without brute force, some wedged flathead screwdrivers, and some luck.
Thankfully the vacuum came with a quote from James Dyson, the founder of the company: "Our mission is simple. Solve the problems others ignore."
In all seriousness, it's troubling to spend so much on a vacuum that arrives with such an obvious problem. Until someone rectifies this, I'd recommend skipping this purchase if you are thinking about it.
Absolutely - what an idiotic design. What moron engineer designed a brittle, hard plastic backing plate that cannot readily be removed from the docking station? And what idiot thought they should assemble the two pieces to ship it to you.
Can you send us the link to the video where wall mount is taken off the wall. Thanks😊
How lucky am I that the Backing for the wall mount came already pieced together now I can’t get the back plate off to mount the dock thanks a Bunch Dyson..
Which model do you own? We will be happy to provide support to you.
@@dyson I just bought the gen5 oversize and have the same issue. How screwed up is to to spend $1000 on a vacuum only to have to break things to use it as directed?
This is disheartening to hear. Feel free to send us a private message here with your email, address, phone number, serial number of your machine, and a detailed description of the issue you're having.
I also had this problem
I also have this problem and thousands of your customers
I just gouged my finger so badly trying to get the mounting housing off the screwed plate the move it. So thanks Dyson 👍
If you'd like to discuss this with Dyson Customer Care, please visit our Support pages on Dyson.com for the contact details of your regional team.
The hanger and wall mounting plate came combined for me as well. I've managed to disassemble them by some brute force - as suggested by one of the comments here (thanks, by the way) I have used the flathead screwdriver - jammed it right between the wedge on the side of the hanger and UNDER the runner on the side of wall mounting plate and pried the damn thing open, like using a crowbar/lever. Don't worry about breaking it, the material is durable and flexible enough to survive this. Hope it helps someone.
However, after reading some other comments and judging by what everyone (myself included) went through to disassemble that piece when it was NOT mounted on the wall, I'm literally scared to do so, as I imagine it would stay there forever.
A very poor design for an expensive piece of (other than that - great) gear.
We're sorry to hear that! Kindly contact us via live chat or phone support so that we can look into this for you.
A firm tap on the bottom of the mount using the bottom of my wrist going in the up direction takes its off every time...
How can you uninstall this? It seems impossible to remove the face plate from the back plate once it's been installed
S T, to remove the front casing, slide it upwards to separate it from the backplate. Ensure that the vacuum and tools aren't attached to the dock during this process.
@@dyson This isn't possible. Once you've slid it down and clicked it in place as the instructions show, you can't move it back up. It's locked in. It seems like you'd have to break it. Extremely disappointing for a product I just paid $1400 for.
S T, if you'd like further assistance with this, we'd encourage you to send us a private message on Facebook, or DM us on Instagram or Twitter. We'll then gladly go through this with you in further detail.
Hi, I've noted your issue with the charging base & not being able to remove it from the wall bracket once it's clicked in the down position. It's a poor design. I assembled our components on the bench first to see how everything fitted together (I'm an electrician by trade). I was able to remove the mounting plate by gently prying the base away over the 2 x locking tabs with 2 x screwdrivers. This however would be impossibile if you'd already gone to the trouble of mounting it on the wall & weren't happy with its location or wanted to relocate the mounting bracket in the future. Have you had a reply from Dyson?
@@jasonlightfoot1526 Hi, luckily I also hadn't placed it on the wall yet. I contacted Dyson via Facebook noting the same things you've mentioned about its poor design, and that you wouldn't be able to remove it from a wall once mounted. I asked for an alternative mount, as older models had better mounts that don't have this issue. However, they claimed not to have an alternative mount that fits the Gen5detect, so all they offered was to "repair" the existing mount if I box up the entire vacuum and send it back to them. Not much point in them prying the mount apart if it then has to be fixed to a wall permanently anyway. They claim that if it was fixed to a wall it would be easier to separate the plates - not sure how that logic works lol. Pretty ridiculous considering it's their latest top-of-the-line model.
Hi Dayson
How can I remove dock dtatio on other place
I am not able to put appart pice on the wall in battery keeper
How is this product so good and so bad at the same time. It cleans very well but the design for the wall mount is so shit. In the instructions the wall mount comes in two piece so does every guide video yet ours and many others in the comments have theirs come already LOCKED in together. Its near impossible to detach it without thinking you're going to break it. "Pushing it from bottom up" does nothing nor is it easy on the hands. Whoever designed the wall mount should be fired because clearly they didnt even fathom the idea that people might change locations of their wall mounts and consider to make that practical into their design. Im just baffled by the how unintuitive this whole thing is.
Yesssss!! Finally I see I’m not alone! I thought I was doing something wrong but clearly 90% of customers are feeling just like me. $900 for a plastic piece of a wall dock that’s almost impossible to set up!! Do better Dyson!
yeah this is bullsh*t. ive been struggling for 20 minutes thinking about this. once its set on the wall it will be impossible to unmount. im not a home owner you know? i might move in a year or two.
How are you supposed to disassemble the charging dock?
If you would like some assistance with your machine, please send us a private message. We offer troubleshooting over messenger, and we will be happy to assist you.
I can't find the tool holder anywhere.
What size drill bit is required?
1/4
@@jabirmkabir Thank You
Why is it so hard to find the dock extensions?????
frustrated to be added to the ranks of people who have had the wall mount shipped already attached ... for a company that charges a premium price on the basis that the design of Dyson products are leading edge--best in class, this is an amazing lapse in design and operational excellence (terrible design ... so, how about shipping them separated like your video implies that it's delivered).
ended up using a clothes steamer for 20 mins to heat it up and then 4 screwdrivers to brute force it apart ... not sure how close I had to come to breaking it, but not a great experience ... 45 mins sorting out how to separate this and 5 minutes to actually install on the wall ... wow Dyson, just wow!
How do I take the backing off the wall mount?
I have same question... How?
Me too
Yeah, award winning design. I have several ignomous awards to add to your pile. Dissassembly, alteration, moving should not be so difficult, and doesn't need to be. Also, why TF can't you guys figure out that two recievers 20mm apart does not allow all the tools to be stored in one place at the same time.
Got my gen5 yesterday, great device, but the docking station feels very wobbly after I installed it 😅
Is anybody having the same issue?
Yeah just did mine and it wobbles…
Hey Dyson, where can I find the docking station extension located @1:11?
So we can give you the most accurate information, can you please confirm what country you are located in?
Did you find it ?
@dyson Dyson should make a video on how to remove it once clicked and on the wall !!! I did not read the comments before, only watched the video and now trapped with the dyson gen 5 in the wrong place ... Waiting for a video on how to remove it please , do not send me to any call center or whatever , I want your video
Great now how do we get it off?! poor design on the bracket. awesome vacuum
Here's how to remove it: Remove the machine and its accessories from the dock and unplug the charger from the mains. Using a screwdriver remove the two screws on the docking station. With the dock removed, unfeed the cable through the channel on the back of the dock.
@@dyson yes but how do I get to the screws? The faceplate can’t be removed once clicked into place?
@@dyson the instructions say us a flat blade screw driver to remove the faceplate but nothing more
@@dyson how do we remove the face plate to get to the screws???
Hi Kerryn, we advise pushing the front part dock up from the bottom, this should allow the parts to separate to be removed.
Hi. Can you send me a uninstallation guide photo? Thx
Hello, Thank you for reaching out, to make sure you are with the correct team, Can you please provide your regional location.
Where can I buy the dock station extender to ensure all tools can fit??
Hi Tanesha. Thanks for reaching out. We're eager to help here. Can you please DM us (via Facebook, Instagram, or Twitter) with your serial number?
Thanks!
@@dysonI’m looking for the Gen5 dock station extender as well. Where do I purchase this?
We don't currently have an extender but do have the free standing grab-and-go charging dock that is compatible with the Gen5detect™ models. ms.spr.ly/61899Gwgv
When you take it out the whole wall mount comes off why?
you haven't clicked it into place, place it over the wall plate and give it a gentle shove downwards, it doesn't take much force to click in place. I had the opposite issue, I put the holder onto the plate to check it would fit in place of my previous Dyson, I had to give the new one a good whack from underneath to remove it.
Thanks for letting us know. If you would like some assistance with your wall dock, we'd recommend either contacting the Dyson helpline in your country directly, using a live chat service on the Dyson website if available, or sending us a DM via Facebook, Instagram or Twitter/X: @ AskDyson.
dyson once had the greatest products. but now.. its january the 7th. we gifted ourselfes the gen5 to christmas.. 2 weeks ago. and the strange red foam-border already ripped from getting in slight contact with a piece of furniture.. looks really bad after just a few uses.
If you'd like some assistance with your machine, we'd recommend either contacting the Dyson helpline in your country directly, using a live chat service on the Dyson website if available, or sending us a DM via Facebook, Instagram or Twitter/X: @ AskDyson.
Horrible design that can't be uninstalled. I even rang Dyson for help and they said just pry it away from the wall. ended up pulling out a chunk of the dry wall and then had to break the dock open to try to reuse it. Did Dyson think that people would install this once and use this vacuum for the rest of their life?
Thanks for bringing what happened to your dock and wall to our attention. Here at Dyson, we take such matters seriously. Please contact Dyson support in your country to report what occurred as soon as possible by either contacting the Dyson helpline in your country directly, using a live chat service on the Dyson website if available, or sending us a DM via Facebook, Instagram or Twitter: @ AskDyson.
Hi I cant find attach accesory holder . it doesnt sell dyson aus
Hi there, thanks for reaching out to us. Please send us a private message so that we can assist with your query.
@dyson how to send pm in UA-cam?
Hi! Thanks for reaching out. We're eager to help here. Can you please DM us (via Facebook, Instagram, or Twitter) with your full name, shipping address, email, phone number, and serial number of your Dyson?
Thanks!
By using a flat head screw, I was able to pry it out. Dyson was right by lifting the plate on one side.
Design wise, dyson could've done better for sure.
dyson gen5 docking station reassembly
Çoklu aparat ayrı mı alınıyor
Pretty disappointed in the fact that we spent so much on a vacuum and then had to pry the back of the docking station off with brute force. (2 straight screwdrivers and a pair of adjustable pliers.) I hope that using this vacuum makes us forget this issue with the installation or I will never buy another Dyson again. 😠
Watching the video because I couldn’t find the directions. Video opens up with “Read the directions.” Not helpful.
אצלי יחידת הטעינה הגיע מחוברת כחלק אחד לא מצליחה לשחרר בן החלקים בכדי לקבע חלק אחד לקיר האים תוכלו לעזור?
הצלחתי מה שצריך לעשות זה להעזר ב 3 מברגים אחד מרים את החלק מלמטה השניים מרימים מהצדדים וככה הצלחתי מי שהצליח בעקבות התגובה שלי סמנו לייק
I hate they change charging dock shape every product........
The dock design has evolved to support the changing design of the machine and its battery system. But the placement of the screw holes has remained the same, to make sure they're easy to swap out when you upgrade your vacuum!
Why do the colours have to be so bright. Can’t you just make a Matt black one. That be so sick.
I love how the wall “Mount” has places for the extra stuff but only one attachment can fit. Way to fail Dyson
If you look closely, the wall mount extensions actually fit three each. You must have missed the ones on the bottom side.
Consider using words! How high, don't just show someone with a tape measure. WTF!
demande montage semelle murale dayson gen5
Horrible design. And charging customers separately for an extension to properly fit all the pieces isn’t cool.
Very poor design. I cant even take off my wall
A firm knock to the bottom of the Wall dock with a solid blunt implement will dislodge the main body of the Wall dock from the backplate, allowing removal from the wall. We advise against using a sharp implement such as a hammer, or using the palm of your hand.
No measurements? Come on....
The docking station is the worst!
La base de l'appareil GEN 5 à un défaut. J'ai contacté le service technique de Dyson par téléphone, les ai contacté par mail mais aucun tuto de démontage de la base murale n'existe car la base murale est indémontable sans risque de la casser ou d'abîmer son mur. DYSON REFUSE DE RECONNAÎTRE CE DEFAUT DE FABRICATION, soyez vigilant et malgré mes sollicitations, le seul retout stupide que j'ai est "voici un tuto du montage de la base, faites le à l'envers! Ce sont des charlatans, on est pris pour des idiots
Bonjour,
Merci de nous faire part de vos commentaires. Il semble que votre station d'accueil présente un dysfonctionnement, et nous aimerions vous aider. Nous vous invitons à nous contacter via l'assistance : Assistance | Assistance et Service clients | Dyson.fr, notre service client est disponible 7j/7.
Dans l'attente votre retour, nous vous souhaitons une agréable journée.
This wall mount is the worst design ever!!!