I have been a Dior Platinum member for the past several years as a loyal customer and yeah after this debacle, I emailed Dior and told them I am no longer interested in spending the limit to remain Platinum next year because of the way the situation was handled. Customer service was incredibly rude about the situation as well. The candle and soap are literally free gifts with beauty purchase; I've been around long enough to know that as a fact. If they would've replaced with the white cosmetic train case with the scrunchie cotton pads etc or perhaps even have offered full size of the soap and candle, that would've been a much more comparable replacement I feel. Last year, Dior also made everyone spend $400 just to get an EMPTY Dior Mooncake box; that actually had people feel insulted; they at least did issue an apology for that. I literally have zero tolerance for this type of business model. A lot of department stores offer 15-20% off on Dior beauty products multiple times a year; as a matter of fact, 1 department store I know is offering 15% off right now this week. I literally do not need to shop on Dior's website. Rant over lol
My loyalty to Dior isn't blind, but based on merit. Dior broke my trust with this replacement holiday gift. As many people have said, these items are free gifts with purchase. So now it's time for me to move on to other beauty brands. It's been nice knowing you, Dior, we've had some great times together. Thank you for this video. It's helped me process and validate my feelings.
To me it’s not about a snow globe. It’s about how a company treats its loyal customers who spend a lot of $$$$! The bait and switching, ignoring that they know the numbers of who is at which level, and fobbing off another gift worth $3, and customer service being rude when people are upset about the situation … that’s where I have an issue. You’re right, the perfume set would have made a lovely substitute! I would have liked it better than a snow globe, and definitely better than a tiny soap 😂
Exactly AND the raising of the Platinum threshold with the promise of a more exclusive experience months before placing customers who had nearly been at Platinum status under the old program in a crunch to spend only to be offered a tiny candle and tiny soap as the gift.
Totally agree. When I saw Privee discovery set, I was thinking the same (a Privee fragrance set that you can sample). I also agree the Privee Perfumer’s set would’ve been a nice replacement. Dior should’ve had a better ‘dazzling’ replacement for those who weren’t able to get a snow globe which would’ve resulted in less of an uproar. Glad you got yours! So pretty!! 😍
Dior should have 100% done better, the problem is multifold, first they should have never given the globe to influencers online, especially when most of them most likely do not have platinum status. Second, how do you not know how many of the item you will need? Third, IF it's a limited quantity or special edition Dior should have made that clear to the platinum members before the launch. I received the email logged in and it was gone. I reached out and I was literally told to sit down and wait. Dior needs to apologize and own their mistake; people are spending thousands of monies to get these gifts for them to be treated like this. @Dior do better.
I was not happy I missed out on the Globe! I have been a Platinum Member for years and to get a replacement gift that is almost akin to a gift with purchase is nuts! I will be giving the set to a friend anyway (as I would have done the globe), but it is the lack of thought that is the problem! BUT what I would be really mad about is if I had been prompted to spend MORE money to become a Platinum, Member with the lure of the Globe only to not get it. That just seems so wrong! I am so sorry for all those people who fell for that con! I guess my money next year will go to YSL or Chanel!! The Chanel Globe is nicer anyway!
@@annamor4153I only get one because I buy all my Chanel makeup through an SA who then puts me on his list of customers who get a snowglobe. He also always adds really great little surprises in my shipment, way more fun than Dior gifts with purchase. Try calling a Chanel boutique and ask if you can order from one of their SAs.
This snow globe has become a disaster for Dior. I missed the globe and I was totally fine with that because I prefer the Privee Discovery set. When I logged into my Dior account over the weekend, the snow globe was gone but I had an offer for the Discovery set. However, I wasn’t able to checkout as that wasn’t available. Yesterday morning, I logged into my account again and to my surprise, it was available. I immediately checked out. This morning, I received an email saying that my order was cancelled. I looked to see if the offer was reinstated and of course, it is not. I called the customer service number and spoke to a very nice associate who informed me that my platinum gift would be sent out to me. As of tonight, there’s no email or anything in my account that says I’m even receiving a gift. In my opinion, Dior has mishandled this and it has become a marketing nightmare for them. I’m curious to see what happens and if I will get my platinum gift. They expect us to buy more to retain our platinum status, they should do the same in ensuring that their more loyal clients are given what they’re being offered as part of the loyalty program. 😢 Thank you for making this video!
So far, nothing. Thank you for bringing this huge Dior marketing mistake to light. I agree with many of your followers that it may be better to buy from the department stores when they have the 15% sale.
I'm done with it too. I am not happy with the Dec. birthday gift either. It is the stationary. The same stationary that was a gift with purchase! Nope. No more.
Yeah, I’m so miffed. I am so disappointed about the Snow Globe. The kicker is that they cancelled my order of the lackluster replacement without explanation.
They never notify anyone with cancelations and out of stock products. Dior's communication with their customers really bites. They canceled one of my orders yesterday with no explanation. My credit card has a credit for the order when the email I got for the cancelation said my credit card would not be credited. Very confusing.
Don't all of us who are Platinum already have tons of the little Prive fragrance bottles ... I have about 30 I think. I'm also waiting for an answer from Dior since I learned I received a Gold welcome gift though I have been Platinum for years and no Birthday gift at all. This is just ridiculous ...Chanel doesn't treat us this way.
@@heatherpalmer yes ! This is true we dont get anything 😕 it puts me off buying anything from Dior for that reason. Im a gold member but due to lack of codes , increase in spend threshold to maintain status and now snow-globe debacle.. i dont think I will bother trying to get to platinum 😕
Thanks for sharing this. It was a lot more money to upgrade status so I understand people being upset. I have actually purchased a couple of the gifts I missed out on through Posh. I spent a lot less than what I needed to spend at Dior too. Just wanted to put that out there. If you wait long enough you can get good prices. I won’t be maintaining a high status anymore either.
Same with my account. Went to redeem the candle and soap and the next day it was cancelled. Call CS and was told about a glitch. The gift was nowhere to be found in my account. I feel like the new program is really not worth it
I got that pitiful soap and candle as a platinum welcome gift. Which is especially laughable, seems as the gold gift was a lovely hefty refillable perfume and shower bag. Really poor show by Dior. In the UK we don't even get a Holiday gift.
Have you seen that some people had two separate platinum accounts and received two snow globes? I agree that it was handled badly and I hope they do better next year!
True! I spent £1400 and was hoping for the round the world vanity with the face towels and beauty products that was offered to the US customers but when my tier renewed I saw the liquid soap and tiny candle on my account. It’s still there, not redeeming it either
They definitely could have done a better job all across the board. I never even got the email that the snow globe was available! I was SOL when it came to the first two gifts. I already expressed this in a previous video from you, that I am doubtful I will maintain platinum status because the spend requirement is above my limit. I'd say after the holiday gift sets that I purchased, this is it for me. I don't go through products quickly, so there's nothing I need to re-purchase. I'm just going to claim whatever gifts I can while I can. However, if they improve their system and make the better gifts available for EVERYONE eligible, I would definitely reconsider. I'm curious as to what your crisis management DH would have to say about this matter. Maybe tell us in a short?
@@MissLavenderIce yes, I remember you saying that. It’s a lot of money now to maintain the status tiers so I would not be surprised if others are thinking the same way you are. He basically said that he wasn’t surprised they were not responding to the comments in the masterclass about the snow globe and they might be just taking the stance that they said it was limited in number from the start and assume people will eventually move on, but I guess we’ll see. Maybe they will do things differently next year.
There won't be a next year for a lot of people. Because on Reddit, everyone is saying that they will not continue their platinum with them and will buy elsewhere @@LauraPosse
They should have a cutoff date of when you need to be platinum to get the snowglobe. If they ran a reward system its easy to identify these king of things to cover valuable clients. If some received a replacement that says a lot from the brand.
you have to see the garbage gift i got from dior a dimes worth of bath soap and a tiny candle thar smells awful the size smaller than my palm. insulting
I have been a Dior Platinum member for the past several years as a loyal customer and yeah after this debacle, I emailed Dior and told them I am no longer interested in spending the limit to remain Platinum next year because of the way the situation was handled. Customer service was incredibly rude about the situation as well. The candle and soap are literally free gifts with beauty purchase; I've been around long enough to know that as a fact. If they would've replaced with the white cosmetic train case with the scrunchie cotton pads etc or perhaps even have offered full size of the soap and candle, that would've been a much more comparable replacement I feel. Last year, Dior also made everyone spend $400 just to get an EMPTY Dior Mooncake box; that actually had people feel insulted; they at least did issue an apology for that. I literally have zero tolerance for this type of business model. A lot of department stores offer 15-20% off on Dior beauty products multiple times a year; as a matter of fact, 1 department store I know is offering 15% off right now this week. I literally do not need to shop on Dior's website. Rant over lol
@@MiizSerenuhh They “made” you? No. You had a choice.
My loyalty to Dior isn't blind, but based on merit. Dior broke my trust with this replacement holiday gift. As many people have said, these items are free gifts with purchase. So now it's time for me to move on to other beauty brands. It's been nice knowing you, Dior, we've had some great times together.
Thank you for this video. It's helped me process and validate my feelings.
To me it’s not about a snow globe. It’s about how a company treats its loyal customers who spend a lot of $$$$! The bait and switching, ignoring that they know the numbers of who is at which level, and fobbing off another gift worth $3, and customer service being rude when people are upset about the situation … that’s where I have an issue. You’re right, the perfume set would have made a lovely substitute! I would have liked it better than a snow globe, and definitely better than a tiny soap 😂
Exactly AND the raising of the Platinum threshold with the promise of a more exclusive experience months before placing customers who had nearly been at Platinum status under the old program in a crunch to spend only to be offered a tiny candle and tiny soap as the gift.
Yeah…the snow globe just seems to be the catalyst.
@@LauraPosse…and now it will be the nail in the coffin for many
Totally agree. When I saw Privee discovery set, I was thinking the same (a Privee fragrance set that you can sample). I also agree the Privee Perfumer’s set would’ve been a nice replacement. Dior should’ve had a better ‘dazzling’ replacement for those who weren’t able to get a snow globe which would’ve resulted in less of an uproar. Glad you got yours! So pretty!! 😍
Thanks! It’s my first snow globe from them. Dazzling is the perfect word for what the replacement should have been.
Dior should have 100% done better, the problem is multifold, first they should have never given the globe to influencers online, especially when most of them most likely do not have platinum status. Second, how do you not know how many of the item you will need? Third, IF it's a limited quantity or special edition Dior should have made that clear to the platinum members before the launch. I received the email logged in and it was gone. I reached out and I was literally told to sit down and wait.
Dior needs to apologize and own their mistake; people are spending thousands of monies to get these gifts for them to be treated like this. @Dior do better.
I also emailed them and said the same. The mini candle and sample size Gris Dior I get for free when I place any old order. Done being platinum!
I see a lot of people saying they don’t even like Gris Dior ☹️
@@LauraPosse its also tiny and its soap!?
😭
If they know how many platinum members they have, they shouldn’t be an excuse really should they?
I was not happy I missed out on the Globe! I have been a Platinum Member for years and to get a replacement gift that is almost akin to a gift with purchase is nuts! I will be giving the set to a friend anyway (as I would have done the globe), but it is the lack of thought that is the problem! BUT what I would be really mad about is if I had been prompted to spend MORE money to become a Platinum, Member with the lure of the Globe only to not get it. That just seems so wrong! I am so sorry for all those people who fell for that con!
I guess my money next year will go to YSL or Chanel!! The Chanel Globe is nicer anyway!
how to get Chanel globe?😮
@@annamor4153I only get one because I buy all my Chanel makeup through an SA who then puts me on his list of customers who get a snowglobe. He also always adds really great little surprises in my shipment, way more fun than Dior gifts with purchase. Try calling a Chanel boutique and ask if you can order from one of their SAs.
This snow globe has become a disaster for Dior. I missed the globe and I was totally fine with that because I prefer the Privee Discovery set. When I logged into my Dior account over the weekend, the snow globe was gone but I had an offer for the Discovery set. However, I wasn’t able to checkout as that wasn’t available. Yesterday morning, I logged into my account again and to my surprise, it was available. I immediately checked out. This morning, I received an email saying that my order was cancelled. I looked to see if the offer was reinstated and of course, it is not. I called the customer service number and spoke to a very nice associate who informed me that my platinum gift would be sent out to me. As of tonight, there’s no email or anything in my account that says I’m even receiving a gift. In my opinion, Dior has mishandled this and it has become a marketing nightmare for them. I’m curious to see what happens and if I will get my platinum gift. They expect us to buy more to retain our platinum status, they should do the same in ensuring that their more loyal clients are given what they’re being offered as part of the loyalty program. 😢 Thank you for making this video!
I hope your gift appears! For those didn’t get either gift, I wonder if they will get anything at all because if not that would be even worse.
So far, nothing. Thank you for bringing this huge Dior marketing mistake to light. I agree with many of your followers that it may be better to buy from the department stores when they have the 15% sale.
I'm done with it too. I am not happy with the Dec. birthday gift either. It is the stationary. The same stationary that was a gift with purchase! Nope. No more.
You are 💯 right. Thank you for the validation.
Yeah, I’m so miffed. I am so disappointed about the Snow Globe. The kicker is that they cancelled my order of the lackluster replacement without explanation.
That’s the same thing that happened to me today. No reason for the cancellation… just it’s canceled! Ugh!
They never notify anyone with cancelations and out of stock products. Dior's communication with their customers really bites. They canceled one of my orders yesterday with no explanation. My credit card has a credit for the order when the email I got for the cancelation said my credit card would not be credited. Very confusing.
Vlog was awesome 👌
Don't all of us who are Platinum already have tons of the little Prive fragrance bottles ... I have about 30 I think. I'm also waiting for an answer from Dior since I learned I received a Gold welcome gift though I have been Platinum for years and no Birthday gift at all. This is just ridiculous ...Chanel doesn't treat us this way.
I didn't know Chanel had a loyalty programme? is that something new?
Also in uk there’s never any codes 🤷♀️ none of the us codes work in the uk 😢
@@heatherpalmer yes ! This is true we dont get anything 😕 it puts me off buying anything from Dior for that reason. Im a gold member but due to lack of codes , increase in spend threshold to maintain status and now snow-globe debacle.. i dont think I will bother trying to get to platinum 😕
Very true! I don’t think we get a seasonal gift in December in UK! Very disappointing!
Wow nice Products 🥰🥰🥰
Thanks for sharing this. It was a lot more money to upgrade status so I understand people being upset. I have actually purchased a couple of the gifts I missed out on through Posh. I spent a lot less than what I needed to spend at Dior too. Just wanted to put that out there. If you wait long enough you can get good prices. I won’t be maintaining a high status anymore either.
My goal is to get a snow globe next year 😂😂😂
Chanel, though.
@@TheFilipinaWifeLife lol!
Good Luck! and be ready for soap and a tealight candle.. lol
@ depressing 😔😭
Beautiful ❤️❤️
Nice video🥰🥰
Nice bags ❤
Beautiful bag
Nice products 👍😀
Same with my account. Went to redeem the candle and soap and the next day it was cancelled. Call CS and was told about a glitch. The gift was nowhere to be found in my account. I feel like the new program is really not worth it
Nice look
I got that pitiful soap and candle as a platinum welcome gift. Which is especially laughable, seems as the gold gift was a lovely hefty refillable perfume and shower bag. Really poor show by Dior.
In the UK we don't even get a Holiday gift.
Yes, was so disappointed by the platinum welcome gift.
Im just mad. Won't be keeping platinum status any more.
Have you seen that some people had two separate platinum accounts and received two snow globes? I agree that it was handled badly and I hope they do better next year!
@@blissfullymari3783 yes, I did see at least one person comment that they had two accounts and got two snow globes.
I did too.
So glad I didn’t know about the potential drama before I got my globe. That stinks for those who missed out 😕
Wow nice products
Beautiful bag 💼
Don’t blame the snow globe. Dior did this. If you were on the other end of this you’d be angry also.
Yup. I checked out with the snow globe & later they canceled my order & now only option is a candle and bad perfume 🥴
It’s not even perfume, it’s hand soap
That globe I think was never available in the uk I’m not bothering next year I spent £1700 pounds 😫 and they never offered it to me
We seem to get less offers in the UK!
True! I spent £1400 and was hoping for the round the world vanity with the face towels and beauty products that was offered to the US customers but when my tier renewed I saw the liquid soap and tiny candle on my account. It’s still there, not redeeming it either
@ I am so disappointed, won’t bother staying Platinum!
Love the snow globe❤
Thank you for watching! 🩷
@ my pleasure. Thanks for Sharing! 🥰
Good video
It really looks like all influencers had priority on the snow globe. Literally all influencer i watch " happened" to get one
Nice bag
The UK never gets a Christmas gift.. Nice snowglobe..😊
I wonder why? It would be nice if the UK for the Christmas gift too.
I agree. We spent so much £ but never receive holiday gifts from Dior
I have been platinum for a few years and the gifts seem less and less appealing!
Malaysia too. No Christmas gift as platinum in Door.
so nice
They definitely could have done a better job all across the board. I never even got the email that the snow globe was available! I was SOL when it came to the first two gifts. I already expressed this in a previous video from you, that I am doubtful I will maintain platinum status because the spend requirement is above my limit. I'd say after the holiday gift sets that I purchased, this is it for me. I don't go through products quickly, so there's nothing I need to re-purchase. I'm just going to claim whatever gifts I can while I can. However, if they improve their system and make the better gifts available for EVERYONE eligible, I would definitely reconsider. I'm curious as to what your crisis management DH would have to say about this matter. Maybe tell us in a short?
@@MissLavenderIce yes, I remember you saying that. It’s a lot of money now to maintain the status tiers so I would not be surprised if others are thinking the same way you are. He basically said that he wasn’t surprised they were not responding to the comments in the masterclass about the snow globe and they might be just taking the stance that they said it was limited in number from the start and assume people will eventually move on, but I guess we’ll see. Maybe they will do things differently next year.
There won't be a next year for a lot of people. Because on Reddit, everyone is saying that they will not continue their platinum with them and will buy elsewhere @@LauraPosse
Beautiful
They should have a cutoff date of when you need to be platinum to get the snowglobe. If they ran a reward system its easy to identify these king of things to cover valuable clients. If some received a replacement that says a lot from the brand.
They did. In the email I got, it was 11/30/2024.
you have to see the garbage gift i got from dior a dimes worth of bath soap and a tiny candle thar smells awful the size smaller than my palm. insulting
I saw it in someone else’s UA-cam video. It’s very small. Fine for a promo code gift I think, but I would be disappointed in it as a holiday gift too.
Does everyone pull the ribbon and not just slip it off with bow intact?
best perfume
Apna product very nice
Nice
❤❤❤
I didn’t know it was scandalous. Mine came in the mail Monday . I was excited but the Chanel one is nicer IMO.
Nice you got to get both ☺️
Chanel has loyalty program? 😮
@@lewistracy3061 how did you get the chanel one?
❤️❤️😍
Good
nice
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If they how many platinum members they have, they shouldn't be an excuse really should they?
Loveee
Hi
b😮😢😅😊😊😊😊
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So nice
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