As a part-time secretary for a small auto repair shop who as of last week became the Service Manager when the last one walked out while the owner is traveling abroad: THANK YOU for sharing such a detailed and organized system to stay on top of the mechanics and keep customers happy!
I have always done a board. Good idea to keep everyone on the same page. You need to consider doing your own variation. Productivity, efficiency, record of performance.
Although the video is 4 years old it is very interesting. We can use the board as a good starting point to implement visual management in an auto repair worjkshop. May be the next step woudl be to transfer the board into a sort of easy to use computer data base system. To end up my comment I may say that the explanation are very clear even for me who is a French speaker living in France.We hope you may share with us other astute systems that you currently use in a daily basis. Au revoir
This is terrible! Just as outdated as the flat rate system is. Your system is based solely off not having any faith in the employees because I’m sure they are paid like crap. The manager is going to be trying to do this outdated paperwork all day and not even have time to talk to customers. Yes you need systems in place but something way better than this. If you own 10 stores you should be looking at numbers on your smart phone not driving to the location digging in a box to find last months paperwork because one of your guys want a dollar an hr raise and you are going to tell him how he didn’t write down the millage on one car so he doesn’t deserve the raise even though the manager should be getting the vehicle info and millage so he can print off a maintenance schedule for the millage the car has, while talking to the customer saving time while the tech does his job looking at the car. One person should be responsible for writing up cars. All the tech should be doing is checking the car over and writing down recommendations. Give the managers something more to do then sit his ass on a chair up front. If your willing to pay good money you can find quality employees. If you pay average or low money you need to have 1000 systems in place because none of your employees are going to care about your business.
It will only work for commission techs. From a Management point of view....I see benefits but the clout of doubt/confusions seem to kill this prospect. You have to be in flux and know your customers/cars. When you use a malleable white board there is nothing "stamped". How to fix this: Bring a customer/car in...depending on what the issue is, the manager knows the tech to put on the job. That tech takes the job while the managers are talking to clients for bookings and according to the tech assigned to the job, the appointment is scheduled accordingly. This video shows what you do when you can't smell your ass from your elbow and how to run a 12+ shop company.
Joe B I’ve been an auto tech for close to 20 years. The best system in my opinion is everyone working as a team which completely rules out flat rate pay. When you get rid of flat rate you get rid of 99% of drama. If the manager can’t see that one employee isn’t producing work theN you have a bad manager.My shop is the most successful independent shop I’ve ever worked for, we gross 800k to 1 million per year with 3 employees Plus the owner. The biggest reason would be the shop puts the employees absolutely first. We pay an actual top dollar salary to the employees, we pay 100% of their health insurance. This attracts higher quality employees that show up on time, virtually never call in sick, yes it is very hard to find the quality employees but when you do find them they tend to stay a long time because they actually feel that they are getting paid what they are worth and don’t need to work a second job. When you try to hire cheaper help you deal with bullshit, calling in sick a few times a month, the cheaper guys really cost more money than an expensive guy it’s just a simple fact if you look at the long term effects of money lost due to all the days missed, showing up late, come backs, miss diagnosed problems. Quality techs get jobs diagnosed faster without needing another techs help pulling off their jobs, they fix cars faster and like I said they show up every day which results in the shop making much more money than trying to save 20k per year with a cheaper employee. The next thing that makes us so successful is we work on everything and mainly European cars which sets us apart because many shops do not work on euro vehicles. The problem with not working on everything is you are sending that customer to a different shop and that’s something you don’t do. You never want to risk loosing a customer to another shop. Business lesson 101 on the first day of school “ if a customer has a pocket full of money waiting to be spent you need to have what they want”. All these bullshit shops that do basic work generally do not keep customers, they have a revolving door of customers because they get something the least bit complicated and they tell the customer they need to go somewhere else because they don’t know what’s wrong. It’s just like shopping at Walmart, people go there because it’s super convenient, they have everything rather than driving to 4 different stores they can just shop there for everything. I have worked at some bigger independent shops and the focus so much on the paperwork trying to track their employees they miss out on the bigger picture. They think short term with their numbers which is terrible to run a good business. All the customers want is a trustworthy shop, decent price and quick turnaround. I get an endless amount of customers that had their car at another shop, spent 1,000-2,000 bucks at the shop “guessing” on the problem the car has, the car was at that shop for a week then they come to my shop and after a couple hours and let’s say 500 bucks their problem is fixed and I have another customer. You can make up every system and paperwork you want but if you don’t have the correct employees your shop will never run to its full potential. If you have employees that just aren’t cutting it then you fire them you don’t create more paperwork for them. It’s the managements job to know if an employee needs to be fired or talked to. This business is so very basic and does not need to be over complicated, yes the techs need to keep up on technology but the business as a whole is very very simple.if you don’t have customers there’s a reason for it and it’s not because you didn’t fill out this sheet.
@@peanutbutterisfu I here you bitching a lot but, you don't give any alteratives or better way to do it. In a busy shop, he's right, someone needs to be tracking this stuff. A small shop like your's may not this because it's smaller and more / easily manageable.
@@peanutbutterisfu Amen , Ive been a tech for 33 years, listening to this guy, reminded me of a bean counter I worked for once. He was always trying to beat me out of something. Consequently, me , my Quality, Skills, Education, &100,000 in tools went somewhere I Was appreciated. If you watch some other videos of his he explains how you shouldn't pay for holidays or any benefits.
@@drums7398 Were You not, listening. He told you. THE RIGHT PEOPLE. The right people don't have to be pulled aside and told "kido you need to start showing up on time" "you sure are having a lot of rechecks" "you really need to put that Phone in the car". The right people don't need to be micromanaged. His way is to hire mediocre Techs and burn them out. Throw them away and move on. It is extreemly hard to find quality people. I recommend keeping the ones that you don't have to micromanage.
hi everyone ,if anyone else wants to learn about how to repair a cell phone try Saankramer Electronic Magazine System (just google it ) ? Ive heard some amazing things about it and my work buddy got cool results with it.
As a part-time secretary for a small auto repair shop who as of last week became the Service Manager when the last one walked out while the owner is traveling abroad: THANK YOU for sharing such a detailed and organized system to stay on top of the mechanics and keep customers happy!
I have always done a board. Good idea to keep everyone on the same page. You need to consider doing your own variation. Productivity, efficiency, record of performance.
LOF = Lube Oil Filter; PMI = Preventive Maintenance Inspection
Although the video is 4 years old it is very interesting. We can use the board as a good starting point to implement visual management in an auto repair worjkshop. May be the next step woudl be to transfer the board into a sort of easy to use computer data base system. To end up my comment I may say that the explanation are very clear even for me who is a French speaker living in France.We hope you may share with us other astute systems that you currently use in a daily basis. Au revoir
Thank you! Great training.
where can i get this board
This is terrible! Just as outdated as the flat rate system is. Your system is based solely off not having any faith in the employees because I’m sure they are paid like crap. The manager is going to be trying to do this outdated paperwork all day and not even have time to talk to customers. Yes you need systems in place but something way better than this. If you own 10 stores you should be looking at numbers on your smart phone not driving to the location digging in a box to find last months paperwork because one of your guys want a dollar an hr raise and you are going to tell him how he didn’t write down the millage on one car so he doesn’t deserve the raise even though the manager should be getting the vehicle info and millage so he can print off a maintenance schedule for the millage the car has, while talking to the customer saving time while the tech does his job looking at the car. One person should be responsible for writing up cars. All the tech should be doing is checking the car over and writing down recommendations. Give the managers something more to do then sit his ass on a chair up front. If your willing to pay good money you can find quality employees. If you pay average or low money you need to have 1000 systems in place because none of your employees are going to care about your business.
It will only work for commission techs. From a Management point of view....I see benefits but the clout of doubt/confusions seem to kill this prospect. You have to be in flux and know your customers/cars. When you use a malleable white board there is nothing "stamped". How to fix this: Bring a customer/car in...depending on what the issue is, the manager knows the tech to put on the job. That tech takes the job while the managers are talking to clients for bookings and according to the tech assigned to the job, the appointment is scheduled accordingly.
This video shows what you do when you can't smell your ass from your elbow and how to run a 12+ shop company.
Joe B I’ve been an auto tech for close to 20 years. The best system in my opinion is everyone working as a team which completely rules out flat rate pay. When you get rid of flat rate you get rid of 99% of drama. If the manager can’t see that one employee isn’t producing work theN you have a bad manager.My shop is the most successful independent shop I’ve ever worked for, we gross 800k to 1 million per year with 3 employees Plus the owner. The biggest reason would be the shop puts the employees absolutely first. We pay an actual top dollar salary to the employees, we pay 100% of their health insurance. This attracts higher quality employees that show up on time, virtually never call in sick, yes it is very hard to find the quality employees but when you do find them they tend to stay a long time because they actually feel that they are getting paid what they are worth and don’t need to work a second job. When you try to hire cheaper help you deal with bullshit, calling in sick a few times a month, the cheaper guys really cost more money than an expensive guy it’s just a simple fact if you look at the long term effects of money lost due to all the days missed, showing up late, come backs, miss diagnosed problems. Quality techs get jobs diagnosed faster without needing another techs help pulling off their jobs, they fix cars faster and like I said they show up every day which results in the shop making much more money than trying to save 20k per year with a cheaper employee. The next thing that makes us so successful is we work on everything and mainly European cars which sets us apart because many shops do not work on euro vehicles. The problem with not working on everything is you are sending that customer to a different shop and that’s something you don’t do. You never want to risk loosing a customer to another shop. Business lesson 101 on the first day of school “ if a customer has a pocket full of money waiting to be spent you need to have what they want”. All these bullshit shops that do basic work generally do not keep customers, they have a revolving door of customers because they get something the least bit complicated and they tell the customer they need to go somewhere else because they don’t know what’s wrong. It’s just like shopping at Walmart, people go there because it’s super convenient, they have everything rather than driving to 4 different stores they can just shop there for everything.
I have worked at some bigger independent shops and the focus so much on the paperwork trying to track their employees they miss out on the bigger picture. They think short term with their numbers which is terrible to run a good business. All the customers want is a trustworthy shop, decent price and quick turnaround. I get an endless amount of customers that had their car at another shop, spent 1,000-2,000 bucks at the shop “guessing” on the problem the car has, the car was at that shop for a week then they come to my shop and after a couple hours and let’s say 500 bucks their problem is fixed and I have another customer. You can make up every system and paperwork you want but if you don’t have the correct employees your shop will never run to its full potential. If you have employees that just aren’t cutting it then you fire them you don’t create more paperwork for them. It’s the managements job to know if an employee needs to be fired or talked to. This business is so very basic and does not need to be over complicated, yes the techs need to keep up on technology but the business as a whole is very very simple.if you don’t have customers there’s a reason for it and it’s not because you didn’t fill out this sheet.
@@peanutbutterisfu I here you bitching a lot but, you don't give any alteratives or better way to do it. In a busy shop, he's right, someone needs to be tracking this stuff. A small shop like your's may not this because it's smaller and more / easily manageable.
@@peanutbutterisfu Amen , Ive been a tech for 33 years, listening to this guy, reminded me of a bean counter I worked for once. He was always trying to beat me out of something. Consequently, me , my Quality, Skills, Education, &100,000 in tools went somewhere I Was appreciated. If you watch some other videos of his he explains how you shouldn't pay for holidays or any benefits.
@@drums7398 Were You not, listening. He told you. THE RIGHT PEOPLE. The right people don't have to be pulled aside and told "kido you need to start showing up on time" "you sure are having a lot of rechecks" "you really need to put that Phone in the car". The right people don't need to be micromanaged. His way is to hire mediocre Techs and burn them out. Throw them away and move on. It is extreemly hard to find quality people. I recommend keeping the ones that you don't have to micromanage.
So you’re going to hold onto this rotation even if the tech is not qualified for the job?
hi everyone ,if anyone else wants to learn about
how to repair a cell phone
try Saankramer Electronic Magazine System (just google it ) ? Ive heard some amazing things about it and my work buddy got cool results with it.