Thank you for reaching out. Your description does not reflect the experience we would expect when it comes to this product and we would like the opportunity to work with you to find a resolution. Please contact our Customer Service Department at cs@jerrysartarama.com or 1-800-827-8478 where one of our agents will be happy to assist!
So sorry it has taken us so long to find your question Lynn. Incase you are still interested, the front side of the chain is held in place by the hardware connecting the bottom canvas tray. You can join the other end of the chain to the back leg of the easel with the included golden hook. Simply screw the golden hook into the inner side of the easel leg and hang one of the chain links on the hook. Please contact our customer service center at 1-800-827-8478 if you have any other questions about assembly. In this section of the video, you can see how Amy has attached the front link of the chain to the bottom canvas holder ua-cam.com/video/rAWfrOcr6VQ/v-deo.html.
@@chelseavlogz22 This was the answer I got: I am sorry that your easel did not arrive with directions. One side of the chain is held in place by the hardware connecting the bottom canvas tray. You will have to screw the included hook into the back leg of the easel for the other end of the chain. You can use your thumb and forefinger to screw in the hook. The wood is soft, and you should be able to easily screw in the small golden hook into the back leg. Please let us know if you have any other questions or concerns. I still haven't been able to screw that tiny hook into the wood. 🙄
TSorry for the delay in responding. The front side of the chain is held in place by the hardware connecting the bottom canvas tray. You can join the other end of the chain to the back leg of the easel with the included golden hook. Simply screw the golden hook into the inner side of the easel leg and hang one of the chain links on the hook. Please contact our customer service center at 1-800-827-8478 if you have any other questions about assembly. 11:07 AM In this section of the video, you can see how Amy has attached the front link of the chain to the bottom canvas holder ua-cam.com/video/rAWfrOcr6VQ/v-deo.html.
Thank you so much for this. I'm 65 and just starting..had to look u up. A small 12 in. Easel..ty. lol ❤❤
You've totally got this! Best of luck in your artistic journey!
Thank you! This is my first time setting up an easel! It looks beautiful! 😆 Go me! 🤣 Peace and blessings! 🙏🏾❤️🎨🖌️
That is great Selina. Take Care and keep creating!
@@JerrysartaramaArtSupply 🦾❤️🙏🏾
Thank you for your demonstration.
You bet. Keep Creating SOL805!
My package did not come with the hook,
The directions was not helpful,
So I basically have it jimmy rig this😡
No wonder I got this thing on sale!
Thank you for reaching out. Your description does not reflect the experience we would expect when it comes to this product and we would like the opportunity to work with you to find a resolution. Please contact our Customer Service Department at cs@jerrysartarama.com or 1-800-827-8478 where one of our agents will be happy to assist!
Appreciated!
Where's the chain attached to on the front side?
So sorry it has taken us so long to find your question Lynn. Incase you are still interested, the front side of the chain is held in place by the hardware connecting the bottom canvas tray. You can join the other end of the chain to the back leg of the easel with the included golden hook. Simply screw the golden hook into the inner side of the easel leg and hang one of the chain links on the hook. Please contact our customer service center at 1-800-827-8478 if you have any other questions about assembly.
In this section of the video, you can see how Amy has attached the front link of the chain to the bottom canvas holder ua-cam.com/video/rAWfrOcr6VQ/v-deo.html.
How do i connect the chain?
Same
@@chelseavlogz22 This was the answer I got:
I am sorry that your easel did not arrive with directions. One side of the chain is held in place by the hardware connecting the bottom canvas tray. You will have to screw the included hook into the back leg of the easel for the other end of the chain. You can use your thumb and forefinger to screw in the hook. The wood is soft, and you should be able to easily screw in the small golden hook into the back leg. Please let us know if you have any other questions or concerns.
I still haven't been able to screw that tiny hook into the wood. 🙄
Shay J yeah the wood is not that soft I couldn’t screw it in
@@chelseavlogz22 I gave up on the thing
TSorry for the delay in responding. The front side of the chain is held in place by the hardware connecting the bottom canvas tray. You can join the other end of the chain to the back leg of the easel with the included golden hook. Simply screw the golden hook into the inner side of the easel leg and hang one of the chain links on the hook. Please contact our customer service center at 1-800-827-8478 if you have any other questions about assembly.
11:07 AM
In this section of the video, you can see how Amy has attached the front link of the chain to the bottom canvas holder ua-cam.com/video/rAWfrOcr6VQ/v-deo.html.