The Importance of Empathy and Connection in Leadership | The Science of Leadership

In this video from ‪@TheScienceofLeadership‬ HP's President of Personal Systems, Alex Cho discusses that culture is at the core of organizational success, saying, "Culture, we think, is a core part of this thing that we do in business in leadership roles." He elucidates that culture goes beyond the mere output of work-it's about how tasks are executed and why they matter. Leaders define what needs to be accomplished but must also focus on creating conditions conducive to achieving these goals.
Tom Collins, the host, and Alex Cho both recounted their learnings and experiences with culture. Collins references Lou Gerstner, former Chairman of IBM, who famously stated, "Culture isn't just one aspect of the game; it is the game." This sentiment underpins the belief that without a thriving cultural environment, even the best strategies may falter. In a relatable anecdote, Cho recalls his early career misstep when he focused solely on the 'what' of his role and realized the importance of engagement after receiving candid feedback from his French colleagues. His reflection teaches the necessity of empathy and inclusivity in forging connections within teams.