Just to reiterate: I want to eventually get my hands on one. I already have the PinePhone & PinePhone Pro I need to review, and would love to compare them to the Librem 5 - but here's where things are at so far on the journey! *Leave your feedback below! (Pst. Want a de-googled comments section? This video is auto-posted on our forum for you to chat there too)* -Henry discuss.techlore.tech
you should give SailfishOS a whirl, it's not a ROM but a full linux distro from Jolla that uses android drivers through libhybris (also has native signal client Whisperfish), android compatibility layer is optional and you need to buy a license for it, but there's plenty of native apps so not really needed, it's completely google free and quite mature (oh forgot to mention if you do want to buy a license vpn might be needed as US is not officially supported)
I have had a similar experience, and it didn’t help, obviously, that I ordered my Librem 5 a few months after the timeframe you noted. What’s worse, to me, is that Purism keeps reaching out for “investment opportunities” - and, they also offer a discount on the LIbrem 5 USA for customers holding orders for the non-USA mace Librem 5s. I’ve written angry emails, etc. and nothing changes. I’m not giving Purism a single dime until they deliver the Librem 5 they originally promised.
I hate when companies list items as “in stock” and proceed to take your money but don’t tell you when the item will ship OR don’t take your money and don’t tell you they charge when the item ships leaving you to figure out that the item hasn’t shipped.
I asked for a refund and got the runaround. Now they say they cannot give me a refund they can ship the equipment or give me store credit. I have received nothing yet.
Congrats too! To you for not falling for the hype surrounding Purism! I didn't either but then again those who bought Librem were not in a good position. I was thinking of this but didn't go along with it
One is ALWAYS within their rights to file a chargeback. You don't even need to be telling the truth. All that matters when a chargeback is filed is whether YOUR bank sides with you or the merchant. If you get ripped off, never not attempt to file a chargeback.
@@jobowobo6700You don't have to do it within 30 days of the original charge. The phone wasn't even meant to be delivered within 30 days, so that's completely impractical.
I'm genuinely sorry that you had such a bad experience, but I'm also really glad you made this video to share that experience. This sort of thing happens all too often, and companies should really be called out when it does.
UPDATE: Purism JUST emailed me yesterday that my Evergreen Librem 5 is ready to ship. I could have chosen to defer to Fir batch or demand a refund instead at that point but I decided to just accept the shipment to avoid the hassle and/or waiting longer to be made whole. They replied that I will get a tracking number soon! Thank you for speaking up about this! I ordered mine in January 2019 and still don't have one either. The purism subreddit shows others being denied refunds as well, and some actually only getting their refunds if they basically threaten a lawsuit to purism. Makes me really tempted to start the process myself with the way this has been going, especially since I have a pinephone and pinephone pro at this point.
Oh, and it makes the comment easier to read if you put the UPDATE! after the original text instead of the beginning, I had to read it thrice to understand what was going on hehe
@@softwarelivre2389 Pretty good overall. Much better than my experience with daily driving the Pinephone and Pinephone Pro. There's definitely some glaring issues like battery life not being up to modern standards but Purism has been actively releasing more changes to the kernel to address that. GPS navigation surprisingly works pretty well. I can run Android apps on Waydroid when needed (with exceptions). I also have always wanted hardware kill switches so I can't see myself using another phone at this point.
Sorry to hear about your experience. Very irresponsible for a company not to follow-up and keep you in the loop. Also the fact they denied your money back doesn't make the company look any better. Would never purchase anything from them. Can't be trusted.
I'm so glad I didn't fall for this scam! There were some much maligned redditors who were consistently downvoted but were 100% correct in calling out and predicting many of the issues that came into being. So glad I didn't throw my money away!!
I actually considered this phone among many others when I wanted to give up on Android, and what pushed me away was both the price and the estimated shipping of 54 weeks (lucky me, I arrived late 2022 and not earlier). Thank you for making this video. I think I could have been a victim to this annoying situation. Best of luck if you're still trying to get a refund. My bank allows you to contest a payment if you never ever received the product and the store failed to give a satisfactory reason, but it's quite an edge case.
If you're still looking for an alternative phone, you can consider having a look at Volla Phone. They use Gigaset phones with their own operating system, or officially supported Ubuntu Touch.
It was a good idea but they couldn’t deliver. I was concerned about lack of apps too but that’s beside the point. This is the first I’ve heard about the phone in a year or two. Scams are literally everywhere. ☮️ ❤
How is this a scam? Librem company Purists is an actual company in the USA that manufacture phones and components for laptops. But their software and hardware is shit compared to what Apple, Google and Samsung can do.
I really had my hopes up for Purism and what they were doing with linux on their phone. Their actual behaviour, however, is nothing short of disappointing and an actual scam for some people like you Henry. It's unacceptable.
First of all: Thank you for backing a project that funded a lot of important software development! I backed the phone in late October 2017 and got mine this March (after having purchased one of an earlier backer in late January 2021 before, because a) 400 EUR b) impatient.) I agree that Purism’s communication has not been great, but if anything, they managed to deliver at the time they estimated in late 2021 and generally seem to be finally able to catch up. Still, waiting sucks. But there are upsides to this: Looking at both my Librem 5’s, they seem to iterate things a bit - my 2022 Librem 5 feels better than the one made in 2020. And software… it’s still nowhere near perfect, but boy is it better than it was in early 2021! Regarding PINE64’s warnings: Not many people seem to read those properly! 😂
I own a Librem 5. I thought I noticed what was going on and waited several years. I bought used third party Evergreen and received within a week. I am happy with the product for what it was, I wasn't expecting much though considering its running basically glorified automotive hardware. I however almost ended up in your shoes, where I would have spent $699 in xmr and would have waited years to get it. Signal Desktop is passable, not for your average user though. Been trying to Session Messenger arm builds but its not quite there.
Also, if you are a power user, this phone runs pretty warm... The battery life is passable but don't expect much. I would imagine I set my expectations so low though for a first gen phone I wasn't expecting much. Getting developers on board where every app can be converged from phone to desktop vice versa is asking much. VoLTE is also really broken. It will take photos but not videos. Although I believe the Pinephone Pro is in the same boat with no videos unless I'm mistaken. It does accomplish the tin foil hat privacy level though with user replaceable modems and wifi/bluetooth modules and hardware kill switches.
@@randomdude6408 Regarding Video: After having recently experimented with recording video on the PinePhone (Shell scripts, yeah), I really should try to do similar things with my Librem 5. Overall, the hard part with cameras is that aside for classic UVC webcams, the processing stack on GNU/Linux is not exactly mature - as laptop manufacturers switch to fancier cameras we need to move forward here anyway, and projects like libcamera are promising - it’s just a lot of work to make it work 😉 Regarding Session: Did you manage to make it build?
Hey, I ordered a Librem 5 in December of 2019 and it was delivered to me yesterday. I don't have the requirements you do and actually am going for some digital detox, which funnily enough works great with the Librem 5, I understand your caviats fully, as I had a similar story, but I never gave up hope and now I am happy I never did. I don't want to devalue your experience, just wanted to add my own. However I agree the Pinephone and also the Pro version are probably better value for money.
@@softwarelivre2389 yeah sure keep in mind you have to manually adjust the brightness of the camera else it looks all very dark took a while for me to get that.
I requested a refund as well and was denied, the lack of transparency has made this not only a logistics disaster but a PR disaster as well. I ordered one over 3 years ago...tried a Pinephone Pro but that wasn't powerful enough for me, so I'll just be getting a degoogled Pixel.
Any phone that can't run WhatsApp, Uber, banking apps smoothly can't be daily driven for 99+% of people - doesn't matter if it's $2000 or $200, it's DOA
For anyone who wants a safer alternative to IOS and Android the answer isnt to buy opensource phones who have little to no reputation. If you are someone who experiments with opensource phones as a past time then so be it. But for privacy concerned folk who want good specs and quality for a decent price then your best bet is to just buy a samsung or any other android, root and de-Google it.
I'll have to do some more research to be sure, but as someone jumping deeper into this world of privacy and security in April 2023, this doesn't make me want to purchase any of their other products either. Company integrity is huge for me, and this experience seems to speak volumes. Thanks.
@@chickenbiscuitbabyyewww9580 Unfortunately, I haven't found anything but I also haven't been able to really deep dive lately, as other life things have taken over for the time being. :(
Dude - I just got my phone last week snd completely feel your struggle. I asked for a refund after going through all the situations you mentioned and they denied me as well. This phone feels like an early 200’s Nokia… feels cheap, graphics look cheap snd just not aesthetically pleasing. Unfortunately I still can’t give up my iPhone. This company is trash
I got mine last Monday( from Birch batch, ) after 3 days of testing it's like having a Raspberry Pi w/SIM( text and calling, ) and a built in UPS( which lasts for 4h 45mins ) battery life based on 3 phone calls of 1.5 - 2 mins each, and 7 text messages.
@@softwarelivre2389 Now nothing works. The phone stopped working, or rather the battery stopped working. But yes the camera worked even though the camera app was challengely slow.
ordered in 2018, received Librem 5 in Nov. 2022.....sent it back within a week...battery became quite warm when charging, had to wear a earpiece even indoors in my own personal space..ugh...it's end of February 2023 and still waiting for my refund.....According to Purism...it's in the queue waiting for processing..????
Basically an alternative cell phone company based in the *USA* is focused on the materials QC, the manufacturing and the shipping. Their oversight is in the political consequences of selling an otherwise "clear and present danger" to the status quo. Off the top of my head microchip companies have "trusted foundry" status because 90% of them have contracts with the U.S. Department of Defense. Lookup: ASIC trusted foundry...if you're still reading.
I got it finally, Its charging.... allways charging... VoLTE is also an issue still. I would never buy this phone for $1,200.00 It is not a dialy driver. What it is however is a good developer tool for making apps that can run on mobile devices that are good for daily driving at some point in the future. COVID really screwed witht he supply chans and put this market back years.
My story is pretty much the same as yours. A couple of days ago purism emailed me that my phone was ready to ship. I immediately asked for refund - we will see how many more years that takes...
For some reason my previous comment got deleted. Anyways, according to the FTC you can actually request a refund and they cannot deny it as they did not provide a new shipping date and they did you not offer you a cancellation option after that.
I think this story is best told 1 stepped zoomed out, which is that Purism took on the task of making an open-spec phone, and getting it running on open-source hardware. The reality of how difficult this would be, not only adapting linux to mobile (Phosh "desktop" environment is essentially Purism's work) but also FCC licencing - which if you know anything about the open-source/spec phone it's been a desire of the people for at least 20 years, and the FCC is usually the person who gets involved to crush any attempt at low-production-number radios that would fill that role - is really something that if you take a step back see how hard that would be, it's impressive that they were able to do that even at $1000 a phone. I couldn't do it for less, in my garage, shall we say. But Pine are right to stay out of it and let other's do the software work while they focus on the hardware. The only issue is they aren't very good at the hardware. The Pro has this massive bug in the charging (has to be on if charging, booting up however can draw too much power if battery flat, so phone bootloops indefinitely) which is not something software can fix. The radio Qualtel isn't the most open source, it's basically a seperate ARM computer/OS running Linux all on its own, and it's all undocumented, but it can't do too much to the main Rockchip (so they say). The other hardware however has rubbish driver support in Linux, so it's not just the radio. But drivers are being written. And it's creating a harderned grassroots network of linux mobile developers. Interesting times
A lot of high-profile Linux users here on youtube were hyping this phone a lot. It's clear that the device, and the company behind it, were in a real position to meet expectations and the top communicators within the community should've been more diligent and critical
The point about FCC certification is certainly an important piece of information I hadn't know about before. Thanks for bringing it to our attention. Another thing Purism has messed up on.
I've tried to get a refund numerous times, but if you look at the way back machine, you'll notice they changed the terms on which they'd give out refunds on pre-orders. At the time of my purchase, January 2019, you could ask for a refund whenever and it would be granted. I'd have to find the date again, but at some point after that, they changed the terms to say you can only ask for a refund on a pre-order when it's ready to ship.Which is precisely what I plan to do. However, I'm willing to bet they know this is going to happen en mass and try to figure someway to weasel out of it like they did with the change in refund terms. Regardless, I actively warn people about them so they can avoid these headaches. That said, maybe there's enough of us here to start a class action lawsuit?
I was not happy waiting a month and a half extra ordering my Samsung S22 ultra on day of release lol.... What you went through would have driven me over the edge!
I GOT MY LIBREM 5 FINALLY (ordered in mid-January 2019)! I have to say, I don't think you'll regret buying it once you use it. The build quality is so much nicer than the pinephone and has less annoying bugs.
I got my first of 4 librem 5's today. Ordered back in 2018. Played around with it for a bit, and realized it's not recyclable, and has basically no market value...so I threw it in the trash. Still waiting for my refund (after 7 months) on my Librem 14. Amazing the problems they are having when both System 76 (2 weeks) and Framework (3 months) could get me a laptop in less time than I've been fighting for a refund with Purism. It's either gross incompetence or blatant criminal activity. Either way, the FTC should shut them down.
I’m so glad I’ve never done kickstarter or other crowdfunding things. For this reason right here. I’ll wait for the product to be released, if it’s ever released. & then I’ll do some research on it before buying
I ordered a Librem 5 on the 13th of May 2020, and it was just delivered to me last week, the 2nd of Feb 2024. Useless company wouldn't give me a refund which I asked for many times too. Took almost 4 years to deliver it! 😤
I'm also a bit annoyed about how they communicated the situation and the FCC part was new to me. But there are some arguments to be made in there defense. 1. When I ordered (I think it was also in 2019) it was clear to me, that software would be lacking and some apps I were used to wouldn't work. In regards to messaging they only promised SMS and Matrix I think. An Android emulator was not promised, but advertised as theoretically possible. Also you could have Signal (maybe some features are missing), by running a Matrix Server with a Signal bridge at home. 2. The software for the Librem 5 is really progressing and a lot is done by Purism on the software side. I doubt the Pinephone would have been such a success without Purism's software. At least it wouldn't be at the state it is now with Purism's software. Especially Phosh wouldn't be there. Although it might have been a mistake by Purism to not join forces with the Plasma team, but instead developing their own interface. Pine64 is just not developing software (besides donating 10 USD or so per unit) and can therefore sell their devices a lot cheaper. 3. Purism uses a NXP chip which is also used in the automotive industry. The chip used in the Pinephone Pro would have been an (similarly free) alternative, but wasn't available at the time Purism started with the Librem 5. I think they once wrote a large article why they have chosen this chip. And you can't just redevelop the whole thing using a new chip. So I believe their claims about the supply chain issues, because the automotive sector has the same problems currently. The lead time for many new cars (because of supply chain issues in electronics) currently is around one+ year in Europe... The FCC part may have been a blocker for some pre-orders, but not for a lot. Also the killer argument for the Librem 5 in my opinion are the easily accessible hardware switches for microphones, cameras and radios. No other phone provides that (easily accessible).
I hate to say it but I think you should have bought a Pine phone. Just saying lad. You would have saved yourself a hell of a lot of grief. Thanks for the heads-up. Edit:. LOL, watching the video to completion would have saved me a comment. Later kid.
I asked for a refund about a year ago and did not receive any response at all. Got an email about 2 months ago saying things were going to ship mid October. Have yet to see anything.
i backed around 2018. the promise was to ship the phone in 2019. a few months after the deadline this whole batch-thing came along, which meant to wait much longer. this was the first misleading step. everything you say is just on top of that. purism misled their customers on purpose. todd is not a nice guy.
You need to give up certain privacies in order to get a normal experience with a phone or with the internet. All these "privacy-oriented phones" are just not worth it.
Took me almost 2 years to get mine. PureOS store has very limited app selection. Can't install snap store. It's a privacy focused phone but doesn't yet support Signal messenger or Brave browser. Got NordVPN installed but it was a major ass pain. The nail in the coffin is that it doesn't support 2FA apps such as Authy. Texting works. Haven't even tried making phone calls yet. Might try installing a different mobile Linux OS instead of sticking with PureOS.
I actually cancelled my order, and got my money back...The big issue for me was Purism couldn't guarantee that USB Type C Alternate Mode DisplayPort out would work...and the phone is a BRICK! As I understand it, this USB Type C has been dropped by later Linux kernels...so I assume USB Type C DisplayPort output doesn't work any longer on the Librem 5 phone.
I supported the crowd funding to get the phone if they suceed back in 2018. I choosed a later batch (not sure what it was) to have a mostly working phone. After several contacts with Librem with my Order Number included, i finally gave up in 2022 to get the phone. I never got any helpful answer about whats goind wrong, only smth like we have supply problems and so on. I spent 600 € for...???
I'm not sure if this was crowdfunding or a normal purchase. If it's crowdfunding, isn't itmore like investment (i.e. funding) rather than a purchase, as you would do from an actual store? You pay a "better price" but along with some risk?
3:29 do you have any proof of this. It's two entirely different supply chains, unless you can definitively prove it's canibalizing any earlier orders, why should anyone assume it is. It's literally an entirely different supply chain, why would it, in any way, effect orders on a completely different supply chain.
I have been having the same experience and am being denied a refund. I have filed complaints everywhere possible - FCC seemed most applicable, but Purism claims they never received anything from the FCC regarding my case. Not sure what other recourse there might be.
I pre-ordered a Librem 5 too, but cancelled it years ago when it became clear they weren't going to deliver. I've been daily driving SailfishOS for many years and I'm pretty happy with it. Linux based, runs on "normal" phones, there's a terminal, Sony phones officially supported. The SFOS gesture UI is _really_ nice, I much prefer it to android. It has an app for signal. I assume there's an app for keepass, I prefer GNU pass myself, which is supported. The browser isn't great (it's not as terrible as it used to be). The software ecosystem is sparse but meets my minimal needs. Features people expect may be missing (eg. no way to block numbers). Nextcloud integration is present but flaky. Some parts of the OS are closed source.There's support for android apps, but YMMV, personally I don't bother with android app support because it tends to kill battery life... But it works! Everyone seems to forget Sailfish when talking about Linux phones. I understand it's not for everyone, but I think it should at least be part of the conversation.
The video that Purism shows about "Data Leakage" was probably background app updates, Find My on the iPhone which is GENUINELY useful, backup services for restoration if your phone or SD card decides to crap the bed.... all these things, and they don't offer anything but 32GB of eMMC storage. Not even any quality tested, fast, NvME or UFS 3.1 storage. It blows my mind. If your phone or your SD decides to take a vacation, you're done. All of everything is gone if you had it encrypted from the information I can gather. I mean, I wish I could say something positive about this device, but try to find one comparison video between the Librem and any other phone. The little A53 cores are screaming for breath while Apple is just breezing through high-end 4K video editing and exporting, with Android and the rest of the ARM world coming closer and closer. Unless they want to put serious effort into this device, it's a complete bomb at $2000 USD. That's criminally insane to ask that price unless you know nothing of what you bought and blindly were guided to click buy now somehow. I don't get it. Maybe someone could give me some further insight? Because user data can be highly encrypted on-device without having to be treated like literal (and they said it): Uranium. They treat it like a highly radioactive source.
Sorry for the poor English, but you said it all! I'm from oversea and was looking this kind of tech like Librem-5, Bittium touch mobile 2 without Google, a real nice looking device! (better was 2-c without Google as a option), and PRIV-2.0 by Blackphone with dual custom rom like the Bittium 2-C but even better because no Google, only the hardware is plastic and for me a minus. Back on topic, I didn't pre-order the Librem-5 because thinking about the price, that time was around $999,- ex shipping and tax so I continue my search but keep a eye on the Librem-5, read some of the "victoms" on different fora, and I can say even without the pre-order I feel real sick see that company can't deliver, then we all had our story about COVID, then they still continue take pre-orders, coming up with a "new" model USA made so double price but better in many way's, lol. Apple phone's used bij half the world also made out USA so no excuse for the upgrade model wich still has cpl year old tech inside. It is almost how you telling us in the video, you and all the others paid for create the "new Librem-5 USA model" but in another way you think, he took the first pre-orders money and start his luxery life, if he was serious about all this, forget the delay from other country, he should have FIX the problems and bugs from the Librem-5 what already delivered to some out there, how many years he didnt do any thing? And about the Librem-2000 is a better name, for sure he makes enough provit to pay the persons what canceled the first pre-orders. So the company name is stil trustful and not stealing money because you can get a payback, UNTIL ALL OF YOU ASK FOR THIS, but until then people stil believe and pre-order or order from they. Like filling the hole with sand but that create a new hole. With this kind of bussines the people never take the step to leave G. or A.
Just go for the ordinary Android phone. It is Linux based as well. Just go to developer mode and switch on "Don't keep activities". As soon as you leave an App it kills all actions so nothing is working in the background. As far as I know that does this: "Basically in layman’s terms Don’t keep activities is a function whose job is to kill every app as soon as the user comes out of it. This means that the Android has to load the app’s resources every time the user opens as it does not have the cached data or memory of that specific app to perform that task". It wipes the cache and stops all activities of any app once the app is closed. No running in the background. Combined with having disables data of the cellphone provider and WiFi switched all the time off and only manually on when it is used, should limit any spying of big brother drastically. No need too much of an Linux phone unless you suffer under paranoia. Since even on Linux your Cellphone provider has a link to the phone and your ISP as well. That is why I switch off/on WiFi as I need it.
I still haven't received my librem 5 phone after ordering a phone from them in November 28, 2019. After asking for a refund, they refused - even though they haven't even shipped the product to me - but offered to ship the product directly to me right away (what was the hold up) or offer me a voucher for their store. I would like to compel them to give me a refund if possible, since even if they were to ship the product to me now, the product would be close to obsolete. So disappointing.
I had the experience. I order my phone August 2019 and just received in April 2023. The refused my refund request. After playing around with it's very underwhelming under spec'd. I have no use for it anymore as had a pixel 7 running graphineos for a few months. I thing I got overly enthusiastic about concept having a mobile dev machine. Regretting the purchase as well it's a significant chunk of money.
The unfortunate part about Pine64 is that while their hardware is cheap, they do next to nothing in terms of helping software development for their devices. They throw hardware at the community and hope they'll do something with it. The software most people run on their PinePhones wouldn't have existed without Purism.
Your screenshot shows they hadnt even selected an soc at that point. I think it's a false statement in your video tonsuggest you were purchasing a product. You were investing in a future potential that didnt exist. I knew that and Indidnt invest because I couldnt convince myself to invest in a kickstarter because of the risks associated with it.
Fanboys gonna hate it. But sounds like a scam. Scams don't always occur out of initial bad intent. Actors find themselves in a position and human nature takes over.
they are having a hard time to ship the private phone and sim since all country are forcefully need an access to it in many way as possible. if not even goverment or company couldnt get an access the private fiture on this phone so it doesnt pass the shipment requirment.
Just to reiterate: I want to eventually get my hands on one. I already have the PinePhone & PinePhone Pro I need to review, and would love to compare them to the Librem 5 - but here's where things are at so far on the journey! *Leave your feedback below! (Pst. Want a de-googled comments section? This video is auto-posted on our forum for you to chat there too)* -Henry
discuss.techlore.tech
you should give SailfishOS a whirl, it's not a ROM but a full linux distro from Jolla that uses android drivers through libhybris (also has native signal client Whisperfish), android compatibility layer is optional and you need to buy a license for it, but there's plenty of native apps so not really needed, it's completely google free and quite mature (oh forgot to mention if you do want to buy a license vpn might be needed as US is not officially supported)
the delay was prolly as a result of negotiating a backdoor deal with a 3 lettered agency to sell yall out, what a joke
@Joe Forge it's OK Techlore must have remembered the time he hyped up the phone until the realities came into play.
You should create a class action lawsuit, bet there’s a bunch of people that would get in on it. Businesses like this shouldn’t exist.
I have had a similar experience, and it didn’t help, obviously, that I ordered my Librem 5 a few months after the timeframe you noted. What’s worse, to me, is that Purism keeps reaching out for “investment opportunities” - and, they also offer a discount on the LIbrem 5 USA for customers holding orders for the non-USA mace Librem 5s. I’ve written angry emails, etc. and nothing changes. I’m not giving Purism a single dime until they deliver the Librem 5 they originally promised.
I hate when companies list items as “in stock” and proceed to take your money but don’t tell you when the item will ship OR don’t take your money and don’t tell you they charge when the item ships leaving you to figure out that the item hasn’t shipped.
It wasnt listed as in stock. Heck, the phone had not even been produced yet.
These are the risks for a kickstarter.
@@naheemsays5140 This wasn't a kickstarter. It was a pre-order with shipping supposedly starting in 3 months, which just didn't happen.
This company should be boycotted until they publicly explain the situation of this youtuber!
All of us were prepared to support the Librem 5 project, so sad its turned out like this
I don't think they can deny your refund, there is no way someone has to wait 3+ years for a paid product
Bungie denied me one too after ignoring multiple support requests for years
my dad just got his after waiting 4 1/2 years after them saying they whould sent it years ago
I asked for a refund and got the runaround. Now they say they cannot give me a refund they can ship the equipment or give me store credit. I have received nothing yet.
@@c.g5212 Well, of course they are going to give you the run-around if you ask, you need to demand it, ideally via Lawyer
Me too.
I was tired of waiting and got a pixel4 and installed grapheneOS.
same.
Congrats too! To you for not falling for the hype surrounding Purism! I didn't either but then again those who bought Librem were not in a good position. I was thinking of this but didn't go along with it
Hey Henry, if they do not refund you, you may be within your rights to submit a chargeback claim on your credit card and get your money back that way.
Sure if it within 30 days of your original charge otherwise it complete up to the CC if they want to get involved.
One is ALWAYS within their rights to file a chargeback. You don't even need to be telling the truth. All that matters when a chargeback is filed is whether YOUR bank sides with you or the merchant.
If you get ripped off, never not attempt to file a chargeback.
@@jobowobo6700You don't have to do it within 30 days of the original charge. The phone wasn't even meant to be delivered within 30 days, so that's completely impractical.
I'm genuinely sorry that you had such a bad experience, but I'm also really glad you made this video to share that experience. This sort of thing happens all too often, and companies should really be called out when it does.
You are much more patient then I am.
UPDATE: Purism JUST emailed me yesterday that my Evergreen Librem 5 is ready to ship. I could have chosen to defer to Fir batch or demand a refund instead at that point but I decided to just accept the shipment to avoid the hassle and/or waiting longer to be made whole. They replied that I will get a tracking number soon!
Thank you for speaking up about this! I ordered mine in January 2019 and still don't have one either. The purism subreddit shows others being denied refunds as well, and some actually only getting their refunds if they basically threaten a lawsuit to purism. Makes me really tempted to start the process myself with the way this has been going, especially since I have a pinephone and pinephone pro at this point.
Did it arrive?
Oh, and it makes the comment easier to read if you put the UPDATE! after the original text instead of the beginning, I had to read it thrice to understand what was going on hehe
@@softwarelivre2389 It did. I've been daily driving it since December
@@SF-bh7rd that's nice to hear! How has your experience been since then?
@@softwarelivre2389 Pretty good overall. Much better than my experience with daily driving the Pinephone and Pinephone Pro. There's definitely some glaring issues like battery life not being up to modern standards but Purism has been actively releasing more changes to the kernel to address that. GPS navigation surprisingly works pretty well. I can run Android apps on Waydroid when needed (with exceptions). I also have always wanted hardware kill switches so I can't see myself using another phone at this point.
Sorry to hear about your experience. Very irresponsible for a company not to follow-up and keep you in the loop. Also the fact they denied your money back doesn't make the company look any better. Would never purchase anything from them. Can't be trusted.
I'm so glad I didn't fall for this scam! There were some much maligned redditors who were consistently downvoted but were 100% correct in calling out and predicting many of the issues that came into being. So glad I didn't throw my money away!!
I ordered a librem 14 in sep 2020, didn’t get it until a year later. I’m considering myself lucky to even get it in the first place
I actually considered this phone among many others when I wanted to give up on Android, and what pushed me away was both the price and the estimated shipping of 54 weeks (lucky me, I arrived late 2022 and not earlier).
Thank you for making this video. I think I could have been a victim to this annoying situation. Best of luck if you're still trying to get a refund. My bank allows you to contest a payment if you never ever received the product and the store failed to give a satisfactory reason, but it's quite an edge case.
If you're still looking for an alternative phone, you can consider having a look at Volla Phone. They use Gigaset phones with their own operating system, or officially supported Ubuntu Touch.
It was a good idea but they couldn’t deliver. I was concerned about lack of apps too but that’s beside the point. This is the first I’ve heard about the phone in a year or two. Scams are literally everywhere. ☮️ ❤
How is this a scam? Librem company Purists is an actual company in the USA that manufacture phones and components for laptops. But their software and hardware is shit compared to what Apple, Google and Samsung can do.
So they took everyone's money but never actually made a phone. Can you say "Scam"!!
They made a phone. It exists.
I have one, collecting dust because that's all it's good for right now. Waited over 3 years
@@jasonadams1540 you can sell it on ebay and will have doubled your money.
it's a scam. I also ordered a phone over 3 years ago asked for a refund 7 months ago. excuses on top of excuses.
They absolutely made the phone. It sounds like they forgot it was a phone and not a crypto, and just made an exit strategy lol
I really had my hopes up for Purism and what they were doing with linux on their phone. Their actual behaviour, however, is nothing short of disappointing and an actual scam for some people like you Henry. It's unacceptable.
First of all: Thank you for backing a project that funded a lot of important software development!
I backed the phone in late October 2017 and got mine this March (after having purchased one of an earlier backer in late January 2021 before, because a) 400 EUR b) impatient.)
I agree that Purism’s communication has not been great, but if anything, they managed to deliver at the time they estimated in late 2021 and generally seem to be finally able to catch up.
Still, waiting sucks. But there are upsides to this: Looking at both my Librem 5’s, they seem to iterate things a bit - my 2022 Librem 5 feels better than the one made in 2020. And software… it’s still nowhere near perfect, but boy is it better than it was in early 2021!
Regarding PINE64’s warnings: Not many people seem to read those properly! 😂
I own a Librem 5. I thought I noticed what was going on and waited several years. I bought used third party Evergreen and received within a week. I am happy with the product for what it was, I wasn't expecting much though considering its running basically glorified automotive hardware. I however almost ended up in your shoes, where I would have spent $699 in xmr and would have waited years to get it. Signal Desktop is passable, not for your average user though. Been trying to Session Messenger arm builds but its not quite there.
Also, if you are a power user, this phone runs pretty warm... The battery life is passable but don't expect much. I would imagine I set my expectations so low though for a first gen phone I wasn't expecting much. Getting developers on board where every app can be converged from phone to desktop vice versa is asking much. VoLTE is also really broken. It will take photos but not videos. Although I believe the Pinephone Pro is in the same boat with no videos unless I'm mistaken. It does accomplish the tin foil hat privacy level though with user replaceable modems and wifi/bluetooth modules and hardware kill switches.
@@randomdude6408 Regarding Video: After having recently experimented with recording video on the PinePhone (Shell scripts, yeah), I really should try to do similar things with my Librem 5. Overall, the hard part with cameras is that aside for classic UVC webcams, the processing stack on GNU/Linux is not exactly mature - as laptop manufacturers switch to fancier cameras we need to move forward here anyway, and projects like libcamera are promising - it’s just a lot of work to make it work 😉
Regarding Session: Did you manage to make it build?
Hey, I ordered a Librem 5 in December of 2019 and it was delivered to me yesterday. I don't have the requirements you do and actually am going for some digital detox, which funnily enough works great with the Librem 5, I understand your caviats fully, as I had a similar story, but I never gave up hope and now I am happy I never did. I don't want to devalue your experience, just wanted to add my own. However I agree the Pinephone and also the Pro version are probably better value for money.
No way
Does the camera work on your device?
@@softwarelivre2389 yeah sure keep in mind you have to manually adjust the brightness of the camera else it looks all very dark took a while for me to get that.
I requested a refund as well and was denied, the lack of transparency has made this not only a logistics disaster but a PR disaster as well. I ordered one over 3 years ago...tried a Pinephone Pro but that wasn't powerful enough for me, so I'll just be getting a degoogled Pixel.
Actually, announcing they're pushing back a preproduction batch while saying the next batches won't be affect sounds already like a red flag to me
Early adoption sucks man.... keep paving the way. Thank you for what you do.
Any phone that can't run WhatsApp, Uber, banking apps smoothly can't be daily driven for 99+% of people - doesn't matter if it's $2000 or $200, it's DOA
While that's mostly true, at least Telegram works, which can be a substitute for Whatsapp for some people (not all).
Your bank doesn’t have a website?
For anyone who wants a safer alternative to IOS and Android the answer isnt to buy opensource phones who have little to no reputation. If you are someone who experiments with opensource phones as a past time then so be it. But for privacy concerned folk who want good specs and quality for a decent price then your best bet is to just buy a samsung or any other android, root and de-Google it.
I'll have to do some more research to be sure, but as someone jumping deeper into this world of privacy and security in April 2023, this doesn't make me want to purchase any of their other products either. Company integrity is huge for me, and this experience seems to speak volumes. Thanks.
Hey man, do mind if I ask if you’ve found any decent products in your research since this comment? Just started to dive into this kind of stuff myself
@@chickenbiscuitbabyyewww9580 Unfortunately, I haven't found anything but I also haven't been able to really deep dive lately, as other life things have taken over for the time being. :(
Purism was basically like: trust us dude, we'll get you the phone... but also maybe not?
Dude - I just got my phone last week snd completely feel your struggle. I asked for a refund after going through all the situations you mentioned and they denied me as well. This phone feels like an early 200’s Nokia… feels cheap, graphics look cheap snd just not aesthetically pleasing. Unfortunately I still can’t give up my iPhone. This company is trash
Fair. They dropped the ball. I was interested in buying this phone but I guess that's not happening.
I ordered one years ago... something just told me it wasn't going to be worth the cash. I canceled it and am grateful I woke up and got my money back.
I got mine last Monday( from Birch batch, ) after 3 days of testing it's like having a Raspberry Pi w/SIM( text and calling, ) and a built in UPS( which lasts for 4h 45mins ) battery life based on 3 phone calls of 1.5 - 2 mins each, and 7 text messages.
Does the camera work?
@@softwarelivre2389 Now nothing works. The phone stopped working, or rather the battery stopped working. But yes the camera worked even though the camera app was challengely slow.
ordered in 2018, received Librem 5 in Nov. 2022.....sent it back within a week...battery became quite warm when charging, had to wear a earpiece even indoors in my own personal space..ugh...it's end of February 2023 and still waiting for my refund.....According to Purism...it's in the queue waiting for processing..????
Basically an alternative cell phone company based in the *USA* is focused on the materials QC, the manufacturing and the shipping. Their oversight is in the political consequences of selling an otherwise "clear and present danger" to the status quo. Off the top of my head microchip companies have "trusted foundry" status because 90% of them have contracts with the U.S. Department of Defense. Lookup: ASIC trusted foundry...if you're still reading.
I got it finally, Its charging.... allways charging... VoLTE is also an issue still. I would never buy this phone for $1,200.00 It is not a dialy driver. What it is however is a good developer tool for making apps that can run on mobile devices that are good for daily driving at some point in the future. COVID really screwed witht he supply chans and put this market back years.
My story is pretty much the same as yours. A couple of days ago purism emailed me that my phone was ready to ship. I immediately asked for refund - we will see how many more years that takes...
This insight and Your clarity=
crazy HELPFUL!!!!! Thank you!!!
For some reason my previous comment got deleted. Anyways, according to the FTC you can actually request a refund and they cannot deny it as they did not provide a new shipping date and they did you not offer you a cancellation option after that.
I think this story is best told 1 stepped zoomed out, which is that Purism took on the task of making an open-spec phone, and getting it running on open-source hardware. The reality of how difficult this would be, not only adapting linux to mobile (Phosh "desktop" environment is essentially Purism's work) but also FCC licencing - which if you know anything about the open-source/spec phone it's been a desire of the people for at least 20 years, and the FCC is usually the person who gets involved to crush any attempt at low-production-number radios that would fill that role - is really something that if you take a step back see how hard that would be, it's impressive that they were able to do that even at $1000 a phone. I couldn't do it for less, in my garage, shall we say.
But Pine are right to stay out of it and let other's do the software work while they focus on the hardware. The only issue is they aren't very good at the hardware. The Pro has this massive bug in the charging (has to be on if charging, booting up however can draw too much power if battery flat, so phone bootloops indefinitely) which is not something software can fix. The radio Qualtel isn't the most open source, it's basically a seperate ARM computer/OS running Linux all on its own, and it's all undocumented, but it can't do too much to the main Rockchip (so they say). The other hardware however has rubbish driver support in Linux, so it's not just the radio. But drivers are being written. And it's creating a harderned grassroots network of linux mobile developers. Interesting times
A lot of high-profile Linux users here on youtube were hyping this phone a lot. It's clear that the device, and the company behind it, were in a real position to meet expectations and the top communicators within the community should've been more diligent and critical
Makes sense to me they can't get cheap Chinese parts and they gave people the option to cover the difference in what it costs to buy local.
The point about FCC certification is certainly an important piece of information I hadn't know about before. Thanks for bringing it to our attention.
Another thing Purism has messed up on.
I've tried to get a refund numerous times, but if you look at the way back machine, you'll notice they changed the terms on which they'd give out refunds on pre-orders. At the time of my purchase, January 2019, you could ask for a refund whenever and it would be granted. I'd have to find the date again, but at some point after that, they changed the terms to say you can only ask for a refund on a pre-order when it's ready to ship.Which is precisely what I plan to do. However, I'm willing to bet they know this is going to happen en mass and try to figure someway to weasel out of it like they did with the change in refund terms.
Regardless, I actively warn people about them so they can avoid these headaches. That said, maybe there's enough of us here to start a class action lawsuit?
I was not happy waiting a month and a half extra ordering my Samsung S22 ultra on day of release lol.... What you went through would have driven me over the edge!
I GOT MY LIBREM 5 FINALLY (ordered in mid-January 2019)! I have to say, I don't think you'll regret buying it once you use it. The build quality is so much nicer than the pinephone and has less annoying bugs.
I'll let Henry know about this! Thanks! - S
@@techlore If you're looking for service in the US, Mint Mobile accepts the Librem 5's IMEI perfectly
I ordered Jan 2019 and just received mine. 😀 It's so sweet.
Hot garbage phone
@@mmabouts oh my phosh
Crazy. That's NOT what I expected, I thought the phone is shit, not that they robbed you. Damn.
I got an email from librem last week that my Evergreen is shipping. It only took them 4 years!
Better late than later, it seems. Did it finally arrive, at last?
@@softwarelivre2389 I haven't received it yet, still comes up as "preparing to ship" when I check.
I got my first of 4 librem 5's today. Ordered back in 2018. Played around with it for a bit, and realized it's not recyclable, and has basically no market value...so I threw it in the trash.
Still waiting for my refund (after 7 months) on my Librem 14. Amazing the problems they are having when both System 76 (2 weeks) and Framework (3 months) could get me a laptop in less time than I've been fighting for a refund with Purism.
It's either gross incompetence or blatant criminal activity. Either way, the FTC should shut them down.
I’m so glad I’ve never done kickstarter or other crowdfunding things. For this reason right here. I’ll wait for the product to be released, if it’s ever released. & then I’ll do some research on it before buying
I ordered a Librem 5 on the 13th of May 2020, and it was just delivered to me last week, the 2nd of Feb 2024.
Useless company wouldn't give me a refund which I asked for many times too. Took almost 4 years to deliver it! 😤
I'm also a bit annoyed about how they communicated the situation and the FCC part was new to me. But there are some arguments to be made in there defense.
1. When I ordered (I think it was also in 2019) it was clear to me, that software would be lacking and some apps I were used to wouldn't work. In regards to messaging they only promised SMS and Matrix I think. An Android emulator was not promised, but advertised as theoretically possible. Also you could have Signal (maybe some features are missing), by running a Matrix Server with a Signal bridge at home.
2. The software for the Librem 5 is really progressing and a lot is done by Purism on the software side. I doubt the Pinephone would have been such a success without Purism's software. At least it wouldn't be at the state it is now with Purism's software. Especially Phosh wouldn't be there. Although it might have been a mistake by Purism to not join forces with the Plasma team, but instead developing their own interface. Pine64 is just not developing software (besides donating 10 USD or so per unit) and can therefore sell their devices a lot cheaper.
3. Purism uses a NXP chip which is also used in the automotive industry. The chip used in the Pinephone Pro would have been an (similarly free) alternative, but wasn't available at the time Purism started with the Librem 5. I think they once wrote a large article why they have chosen this chip. And you can't just redevelop the whole thing using a new chip. So I believe their claims about the supply chain issues, because the automotive sector has the same problems currently. The lead time for many new cars (because of supply chain issues in electronics) currently is around one+ year in Europe... The FCC part may have been a blocker for some pre-orders, but not for a lot.
Also the killer argument for the Librem 5 in my opinion are the easily accessible hardware switches for microphones, cameras and radios. No other phone provides that (easily accessible).
I hate to say it but I think you should have bought a Pine phone. Just saying lad. You would have saved yourself a hell of a lot of grief. Thanks for the heads-up. Edit:. LOL, watching the video to completion would have saved me a comment. Later kid.
I asked for a refund about a year ago and did not receive any response at all. Got an email about 2 months ago saying things were going to ship mid October. Have yet to see anything.
Did it arrive?
i backed around 2018. the promise was to ship the phone in 2019. a few months after the deadline this whole batch-thing came along, which meant to wait much longer. this was the first misleading step. everything you say is just on top of that. purism misled their customers on purpose. todd is not a nice guy.
Absolutely
This is bullshit, Librem 5 owners are now bag holders. I cant wait to sell this on ebay and get my money back.
Yeah, if something I order doesn't ship within a week I ask for a refund or contact my bank.
I think you underestimated COVID and its affect on distribution. I think they should have given you a refund. I’m glad I missed that Purism bullet.
You need to give up certain privacies in order to get a normal experience with a phone or with the internet. All these "privacy-oriented phones" are just not worth it.
Took me almost 2 years to get mine. PureOS store has very limited app selection. Can't install snap store. It's a privacy focused phone but doesn't yet support Signal messenger or Brave browser. Got NordVPN installed but it was a major ass pain. The nail in the coffin is that it doesn't support 2FA apps such as Authy. Texting works. Haven't even tried making phone calls yet. Might try installing a different mobile Linux OS instead of sticking with PureOS.
3/27/24 Have u received it let just curious?
I actually cancelled my order, and got my money back...The big issue for me was Purism couldn't guarantee that USB Type C Alternate Mode DisplayPort out would work...and the phone is a BRICK! As I understand it, this USB Type C has been dropped by later Linux kernels...so I assume USB Type C DisplayPort output doesn't work any longer on the Librem 5 phone.
They just shipped mine after 3 years
I supported the crowd funding to get the phone if they suceed back in 2018. I choosed a later batch (not sure what it was) to have a mostly working phone. After several contacts with Librem with my Order Number included, i finally gave up in 2022 to get the phone. I never got any helpful answer about whats goind wrong, only smth like we have supply problems and so on. I spent 600 € for...???
I'm not sure if this was crowdfunding or a normal purchase. If it's crowdfunding, isn't itmore like investment (i.e. funding) rather than a purchase, as you would do from an actual store? You pay a "better price" but along with some risk?
This sucks. I've been waiting for mine forever too. What a waste this endeavor has proven to be thus far
3:29 do you have any proof of this. It's two entirely different supply chains, unless you can definitively prove it's canibalizing any earlier orders, why should anyone assume it is. It's literally an entirely different supply chain, why would it, in any way, effect orders on a completely different supply chain.
Thanks for letting us know, ill announce this to prevent further fraud too.
I have been having the same experience and am being denied a refund. I have filed complaints everywhere possible - FCC seemed most applicable, but Purism claims they never received anything from the FCC regarding my case. Not sure what other recourse there might be.
I pre-ordered a Librem 5 too, but cancelled it years ago when it became clear they weren't going to deliver. I've been daily driving SailfishOS for many years and I'm pretty happy with it. Linux based, runs on "normal" phones, there's a terminal, Sony phones officially supported.
The SFOS gesture UI is _really_ nice, I much prefer it to android. It has an app for signal. I assume there's an app for keepass, I prefer GNU pass myself, which is supported.
The browser isn't great (it's not as terrible as it used to be). The software ecosystem is sparse but meets my minimal needs. Features people expect may be missing (eg. no way to block numbers). Nextcloud integration is present but flaky. Some parts of the OS are closed source.There's support for android apps, but YMMV, personally I don't bother with android app support because it tends to kill battery life... But it works!
Everyone seems to forget Sailfish when talking about Linux phones. I understand it's not for everyone, but I think it should at least be part of the conversation.
The video that Purism shows about "Data Leakage" was probably background app updates, Find My on the iPhone which is GENUINELY useful, backup services for restoration if your phone or SD card decides to crap the bed.... all these things, and they don't offer anything but 32GB of eMMC storage. Not even any quality tested, fast, NvME or UFS 3.1 storage. It blows my mind. If your phone or your SD decides to take a vacation, you're done. All of everything is gone if you had it encrypted from the information I can gather. I mean, I wish I could say something positive about this device, but try to find one comparison video between the Librem and any other phone. The little A53 cores are screaming for breath while Apple is just breezing through high-end 4K video editing and exporting, with Android and the rest of the ARM world coming closer and closer. Unless they want to put serious effort into this device, it's a complete bomb at $2000 USD. That's criminally insane to ask that price unless you know nothing of what you bought and blindly were guided to click buy now somehow. I don't get it. Maybe someone could give me some further insight? Because user data can be highly encrypted on-device without having to be treated like literal (and they said it): Uranium. They treat it like a highly radioactive source.
My Librem 5 Battery life is down to 2 hours. Purism keeps contacting me to become an investor .... RIGHT!!
Sorry for the poor English, but you said it all!
I'm from oversea and was looking this kind of tech like Librem-5, Bittium touch mobile 2 without Google, a real nice looking device! (better was 2-c without Google as a option), and PRIV-2.0 by Blackphone with dual custom rom like the Bittium 2-C but even better because no Google, only the hardware is plastic and for me a minus.
Back on topic, I didn't pre-order the Librem-5 because thinking about the price, that time was around $999,- ex shipping and tax so I continue my search but keep a eye on the Librem-5, read some of the "victoms" on different fora, and I can say even without the pre-order I feel real sick see that company can't deliver, then we all had our story about COVID, then they still continue take pre-orders, coming up with a "new" model USA made so double price but better in many way's, lol.
Apple phone's used bij half the world also made out USA so no excuse for the upgrade model wich still has cpl year old tech inside. It is almost how you telling us in the video, you and all the others paid for create the "new Librem-5 USA model" but in another way you think, he took the first pre-orders money and start his luxery life, if he was serious about all this, forget the delay from other country, he should have FIX the problems and bugs from the Librem-5 what already delivered to some out there, how many years he didnt do any thing? And about the Librem-2000 is a better name, for sure he makes enough provit to pay the persons what canceled the first pre-orders. So the company name is stil trustful and not stealing money because you can get a payback, UNTIL ALL OF YOU ASK FOR THIS, but until then people stil believe and pre-order or order from they. Like filling the hole with sand but that create a new hole. With this kind of bussines the people never take the step to leave G. or A.
that's disappointing
I wanted to buy their laptop but good communication from a company is crucial for me
Just go for the ordinary Android phone. It is Linux based as well. Just go to developer mode and switch on "Don't keep activities". As soon as you leave an App it kills all actions so nothing is working in the background. As far as I know that does this: "Basically in layman’s terms Don’t keep activities is a function whose job is to kill every app as soon as the user comes out of it. This means that the Android has to load the app’s resources every time the user opens as it does not have the cached data or memory of that specific app to perform that task".
It wipes the cache and stops all activities of any app once the app is closed. No running in the background.
Combined with having disables data of the cellphone provider and WiFi switched all the time off and only manually on when it is used, should limit any spying of big brother drastically.
No need too much of an Linux phone unless you suffer under paranoia. Since even on Linux your Cellphone provider has a link to the phone and your ISP as well. That is why I switch off/on WiFi as I need it.
I still haven't received my librem 5 phone after ordering a phone from them in November 28, 2019.
After asking for a refund, they refused - even though they haven't even shipped the product to me - but offered to ship the product directly to me right away (what was the hold up) or offer me a voucher for their store. I would like to compel them to give me a refund if possible, since even if they were to ship the product to me now, the product would be close to obsolete. So disappointing.
sounds like an appropriate case for class action...
class action lawsuit time. I have been waiting 3 years too and still have not received a refund.
please sue them ,and encourage the others to do so.
I’d file a complaint with the State of California and maybe sue them?
Bought mine in January 2018. If it ever ships it will be so outdated. I don’t ever expect to receive one.
I had the experience. I order my phone August 2019 and just received in April 2023. The refused my refund request. After playing around with it's very underwhelming under spec'd. I have no use for it anymore as had a pixel 7 running graphineos for a few months.
I thing I got overly enthusiastic about concept having a mobile dev machine. Regretting the purchase as well it's a significant chunk of money.
The unfortunate part about Pine64 is that while their hardware is cheap, they do next to nothing in terms of helping software development for their devices. They throw hardware at the community and hope they'll do something with it. The software most people run on their PinePhones wouldn't have existed without Purism.
Even f(x)tec has been in serious issues for not delivering but they never failed a refund (slow teck support answer, unfortunately).
I ordered my phone in Dec. 2020. I just received the phone Sept 2023.
Biggest issue I see is the best offering they have is 4gb ram and 128gb Storage for $2000 that's ridiculous
Wow great video!
This is my exact experience. I still dont have one.
Damn, that sucks bro. What do you think about Start9's EmbassyOS though?
I've found AOSP (Android Opens Source Project) to be too barebones. Pixel + CallyxOS is very good.
Your screenshot shows they hadnt even selected an soc at that point. I think it's a false statement in your video tonsuggest you were purchasing a product. You were investing in a future potential that didnt exist.
I knew that and Indidnt invest because I couldnt convince myself to invest in a kickstarter because of the risks associated with it.
The idea of a kickstarter smartphone doesn't even make sense to me
I'm 5 years on and STILL haven't recieved my phone. Purism is a scam.
I ordered mine in 2019 and I still haven't received anything.
I wonder if it has to do with the government violating privacy ect and how they disapprove of this kind of stuff so purism isn’t able to idk
You are entitled for a refund along with a lawsuit of millions of dollars.
Fanboys gonna hate it. But sounds like a scam. Scams don't always occur out of initial bad intent. Actors find themselves in a position and human nature takes over.
Yeah, I ain't even go on purism's forums now. Fanboi central to the extreme, worse tha Mac fanbois
Damn 3 years is kinda long lol
they are having a hard time to ship the private phone and sim since all country are forcefully need an access to it in many way as possible. if not even goverment or company couldnt get an access the private fiture on this phone so it doesnt pass the shipment requirment.
Did you get it yet?
It's an effing Escobar phone, but with a nerd-soy-latte-treehugger flavor :)))
I wanted to order this phone but it was to expensive for what is was