User Review: APC 1500VA Smart UPS with SmartConnect, SMC1500-2UC Rack Mount UPS Battery Backup,...

www.amazon.com... - APC 1500VA Smart UPS with SmartConnect, SMC1500-2UC Rack Mount UPS Battery Backup, Sinewave, AVR, 120V, Line Interactive U...
APC 1500VA Smart UPS with SmartConnect, SMC1500-2UC Rack Mount UPS Battery Backup, Sinewave, AVR, 120V, Line Interactive U...
www.amazon.com...
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TLDR: Its properly installed and happily running my gear. This is an edited review because I received the unit with two right side mounting brackets. I called APC, sent them some pictures, and they promptly sent me some new mounting hardware.
The customer service was fast, professional, and effective. Sure, I wish I hadnt needed customer service, but they made it as painless as possible.
As for the unit itself, I cant say that it has been put to the test except for a few minutes while I moved the rack from one room to another. No problems and it did what it was supposed to do.
Im pretty happy with it. The unit is currently not hooked to the network. Ill do that eventually, but only after setting up a subnet that isolates the unit from the rest of the network.
No need to risk any weirdness that may try creeping in via the UPS. I hear it requires an open port, which is no bueno. Luckily, my firewall and managed switches can handle that easily.
Im not sure if Id connect it to my network if I couldnt isolate it and safely route that open port.
I read a few reviews where the software for this power supply wasnt working for some, however, I had no such issue. The unit is well packaged and has well written and clear instructions, it is simple to install and comes with the required power and USB cables.
Our neighborhood suffers from semi-frequent power outages and this battery backup has really made a difference in my daily workflow and I no longer have to worry about an abrupt shutdown of my workstation.
Arrived defective. My IT people advised me to send it back, which I did. That was a major hassle because it contains a battery and could not be returned, but the seller quickly responded and sent an RMA and return label and it went back.
My IT people told me it is a good product when it works right and recommended that I buy it again. So I did, but the price went up by $16. Not happy, but I have not given it one star because they were quick to send the return instructions.
I will try again and hope for better luck this time. It is intended to protect a server. I like the fact that my IT experts can monitor it without physically coming in.
I suppose this is a back door into my system, but I find it very useful. Hopefully the next one will work properly. I will update this after the new one is installed.
ADDENDUM: This is a story of 5-star customer support. The product is good. I am not an expert and I do not have much to say about this product, except that it was recommended by my IT experts.
The product was ordered on August 17 and arrived defective on September 1. Amazon currently takes about 2 weeks to deliver this item. One feature is that it can be connected to an outside IT monitoring service, and this did not work.
So I went to Amazon to start a return. Amazon said that this product was not eligible for a return. What? $450 product and I could not return it? Was I stuck with a defective product?
So, through Amazon, I found a way to contact the seller. Within an hour they issued an RMA and instructions for a return. We followed the instructions and returned it.
I commented that I would like a replacement, but did not receive any confirmation that I would get a replacement. So I assumed I would get a refund. My IT experts still said that this was a good product and to order it again.
It was highly recommended to protect...