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Thank you so much for sharing great info on how to use a custom variable into the script
Glad it was helpful!
Would be great to see an example of the end result here (what an agent will see).Thanks btw, most helpful.
Great suggestion! I'll put a video together showing the agent script viewed as an agent.
Can you create video on how to use custom action in script by using data actions to retrieve time in queue (time for which call waits in queue) to display it to agent
Are you looking to display the time a call they get assigned spent in queue?
Thank you so much for sharing great info on how to use a custom variable into the script
Glad it was helpful!
Would be great to see an example of the end result here (what an agent will see).
Thanks btw, most helpful.
Great suggestion! I'll put a video together showing the agent script viewed as an agent.
Can you create video on how to use custom action in script by using data actions to retrieve time in queue (time for which call waits in queue) to display it to agent
Are you looking to display the time a call they get assigned spent in queue?