Genesys Cloud Architect Module 4.4 Hands-On Exercise: Creating an Agent Script

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  • Опубліковано 1 гру 2024

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  • @ricardofonseca3340
    @ricardofonseca3340 8 місяців тому +1

    Thank you so much for sharing great info on how to use a custom variable into the script

  • @tambow44
    @tambow44 6 місяців тому +1

    Would be great to see an example of the end result here (what an agent will see).
    Thanks btw, most helpful.

    • @DunamisConsulting
      @DunamisConsulting  6 місяців тому

      Great suggestion! I'll put a video together showing the agent script viewed as an agent.

  • @sravanik1547
    @sravanik1547 5 місяців тому +1

    Can you create video on how to use custom action in script by using data actions to retrieve time in queue (time for which call waits in queue) to display it to agent

    • @DunamisConsulting
      @DunamisConsulting  5 місяців тому

      Are you looking to display the time a call they get assigned spent in queue?