They CANNOT LEGALLY void a warranty because of a ban, it violates the 1975 FTC Magnuson-Moss Warranty Act. they are setting themselves up for multiple lawsuits.
@@Spencer-wc6ewThe ftc told all game console manufactorers they weren’t legal in 2016, I believe Microsoft stopped including them. If they are still there they for sure no longer enforce them in the USA since 2018. When they were given 30 days by the ftc to comply or face escalation. Offically MS and Sony have self repair allowances in their warrenty. Much of the world does allow these stickers though including the EU so it is possible they may have been allowed to continue using them but not enforcing them.
Not to mention the fact that whoever is handing customer service has real mental health issues. Serious issues. It is like the management is literally high.
Exactly what I was thinking. Them blacklisting AMD for basically no reason (14:50 in the video) is all the proof I needed. They switched their favorite ad-hominem from "neanderthal" to "zombie" it seems lol
@Tw33zD but would you want to seems this company heard of Disney's Business model able to lose $140,000,000,000 and still continue on like nothing's happening.
Reading the Malibal thread on reddit, other stuff that would get you banned from their website or purchasing their products and void warranty: people navigating their site using any Chrome derived browser or Google or Apple product or using gmail account to contact them can get you banned from their website. edit: searching the whole term & conditions page found they still have the google, chrome and apple stuff as bannable offenses, I thought they had removed it from the Banning section hence why I used the wayback machine, but it was much further down that page in a separate sections. But still excluding themselves from being archived makes it suspicious of them hiding changes to their terms Oh and they have the whole of state of California banned too lmao.
@@toshineonI wouldn’t say it’s useless. If someone’s motivated enough to circumvent it and minimally talented then yes, it is, but a lot of (for example) trolls don’t meet both those criteria.
@@johnt.848 Free speech is a right and warranty agreements are legally binding. But if he were to actually single someone out, blaming them for a policy change, publicly, on the company website, just because they want to return the product in accordance with the stated terms, he's looking at a hefty lawsuit for libel and harassment. As it is, he's already committed wire fraud by blocking people with warranty claims.
yep and whoever is running the business doesnt know how the laws work in america im shocked this company is still alive despite the amount of shit theyve done
@@matteo_z to be fair i did not make it that far before making that comment but yeah that one will likely end up in a lawsuit so much faster that the warranty,
Malibal: *Provides terrible customer service* Customer: “What the heck is this? Your customer service is terrible!” Malibal: “HA! IDIOT! Don’t you know that Apple also has terrible customer service!?” Literally everyone: “…..wut? 🤨”
This guy is working hard at going to prison for wire fraud. You can't tell people there is a warranty and then not honor it by blocking the customer from even filing an RMA. The more egregious of the ethical sins is charging 3x the price he paid for these drop-shipped white label laptops but that, unfortunately, isn't illegal. But the whole issue with not honoring the warranty by blocking customers definitely constitutes wire fraud and you can get up to 20 years for that. Considering he is only screwing the general public and not the government or a bank, he'd probably get no more than 5 years. And possibly would only get probation if they take into account his obvious and glaring mental health issues and probable drug addiction. Still, 5 years on Federal probation is nothing to snort at.
Knowing how the situation with coreboot escalated, I wouldn't be surprised if after this video the whole state of Florida would be banned from buying their laptops. I'm... lost for words, I rarely see behaviour so stupid and damaging for the community around Linux-native laptops.
Malibal is just a Chinese oem laptop frame with preinstalled Intel or AMD platform in it, with a branding on top, probably laser engraved. Tons of companies like that, XMG from Germany - they don't have a bad reputation tho AFAIK or System76 - Linux laptops, or many other companies.
I think ignoring the price just because "you dont have to buy it" is shortsighted, pricing HAS to be called out. Pricing trends are a thing, if one company can sell a product for X next think you know every company expects to also charge X for their similar product. IMO it should be the reverse, the cost should be justified, even if its "Well Company X has an ecosystem which may justify the cost to some people". "You dont have to buy it" just comes off as "haha you peasant, you have to look at the price.".
To be clear, we didn't _ignore_ the price. We called it out for several minutes. But there are TONS of companies with overpriced shit. I wouldn't bother making a video just to point this out with some brand I've never heard of. To your other point: there are far too many laptop competitors for something like what you're describing to happen. Even if several big brands colluded to "price fix" their products at, say, 2x the normal rate, there will always be others who see that as an opportunity to undercut and appeal to the masses.
@@GregSalazar Sorry, I didn't mean to make it seem like I was trying to call you out specifically you did an adequate job calling it out, I was talking more about the "you don't have to buy it" comment being used by consumers where the phrase holds significantly less validity, yet it seems to be gaining popularity lately. Also Price trends and price fixing aren't the same thing I wasn't talking about deliberate collusion, just the "I want an equal slice of this limited pie" corpo doctrine.
Their laptops are only worth what people are willing to pay for them. And considering the fact this guy drop-shipping white label laptops is going off on customers like that, my guess is not very many people are willing to pay the asking price. And he's alienating the idiots who would pay $6500 for a laptop.
@@Lurch-Bot That depends on how the individual defines worth, i would argue compared to anything in the same price range it isn't, you either lose performance, features, and/or inter-device compatibility. IMO the only people that could perceive these devices as "worth it" are people who buy branded things so they're better than the "poors" who cant afford them.
It's sounds like the owner is in a poor financial state and can't afford to honor their warranty, so he just berates people to make them go away...I have seen this happen in a quite a few small businesses.
The laptops are sold at crazy upmarks, lilely more than double the price the owner paid for them. He should be able to honor the warranty on every laptop purchased.
Without the whole banning aspect, it sounds like they’re trying to be ‘cool’ like dbrand but totally overshooting the sarcasm and deprecating remarks. However, adding in bans implies they think they are the person sung about in ‘Roses’ by OutKast.
They literally think the rules don't apply to them. Not even natural law, which is absolute and immutable. Natural law dictates that if you're a complete douchenozzle to people before they even pay you, your business isn't going to last much longer. It is the same set of laws that say if you jump off a cliff without a parachute, you die. As for avoiding warranty obligations by banning people from the website, that's something the FTC will have a lot to say about. At this rate, he's asking to be charged by the Feds with wire fraud because that's exactly what he's doing there. Committing a Federal felony by saying there is a warranty and then not actually having one. And doing it via the internet. Wire fraud. Warranties aren't free; the customer pays for the service. And, considering the pricing, he should be able to afford to just drop ship a new white label laptop. He could buy 3 laptops for the price he's charging for 1. So replacing it once wouldn't even put him out of pocket. I know a drug addict when I smell one.
The response to people not having the 30-day return period honoured is exactly why chargebacks on credit cards exist. File a chargeback and sell the computer once you get that chargeback ;) When the CC company calls them to ask for their side of the story, calling them a zombie isn't going to work. Laughable.
LOL, as of yesterday Malibal banned all Reddit users. Also, you apparently aren't allowed to access their site via Android or iOS, but they have a mobile version for...some reason.
Well the guy is unhinged actually, which is the owner. What you see here is the customer side, well there is the Coreboot case with MALIBAL, and how he treated the help he got there for free at first, and the the complaints about pricing as well. There is now also a rebuttal statement from Coreboot as well that is well worth looking into.
In some ways, its great to also know the company will not ship products to certain US states or countries due their bad interactions with devs from AMD, and Coreboot. Also trying to benefit off people's work without paying (system76 and Coreboot), plus iirc they also won't sell AMD laptops because of their beef with an AMD employee for not doing work that hasn't be paid nor a contract agreed upon.
I had a similar situation with a local car dealership that sold me a vehicle that ended up needing 10k in repairs in the first year. I found this to be ridiculous even though it was used, and was compounded by them telling me its what I get for purchasing a used vehicle (it was a year and a half old, and I still paid a ridiculous price for it and should not have to replace major parts so soon after buying it). I wrote some reviews on google and facebook and got long-winded, literal lying responses on the reviews making me sound like an ass. On facebook, of 60 responses 58 of them were agreeing too. They also deleted comments from their facebook page that I wrote trying to warn people. Pretty crazy how companies can behave. Like we consumers have no right to share out experiences, or warn our communities about businesses that don't put their best food forward.
My mother filed a complaint after the THIRD time we took a vehicle to a shop for service and they a) failed to open on time, b) failed to open within an hour of opening time, c) the business phone was forwarded to the owner's cell phone, and he told us they were open, d) he hung up on my mother when she said it was a bad way to run a business, e) posted a fake ad on craigslist for "Free Baby Pygmy Goats" with instructions to "Don't bother calling, just show up," posted my mother's name, cell phone number, and Google Map to our house, f) responded to a Google Review from my mother about the entire above fiasco by claiming we had never done business there and how they had "given me a deal" when I had one specific vehicle serviced there, and he specifically mentioned "your son's red 1995 Mitsubishi Mighty Max" (but I thought we had never done business there?) - and you know what that "deal" was? He didn't charge me LABOR to replace the opposite wheel bearing from the one I requested be replaced, but I was still charged for the part (400% markup on a $27 part?!) that was replaced without permission. So lesson learned, don't leave reviews for auto shops run by petty jackasses; sorry I'm not driving one of the "barely-fixed-after-being-totaled" Audi, Land Rover, or BMW clunkers you're trying to sell, in a town where the median household income is ~$40,000.
Worse thing is that there are so many non computer people out there that will buy this crap, blinded buy the price thinking what a powerful laptop they will get?
First time I ever heard of them was in a video that explained I could not buy anything from them because I happen to live in the same country as one other person they had a bad experience with. A young computer company should be trying to get as many customers as possible, and here they are banning entire countries - millions of people - for a bad experience they had with one person. And then all the other things about them came out.
Wait did I miss you mention it or did not mention that this company will not ship to certain states simply because people who have been critical live there. They will not ship to Colorado because of a System76 engineer, or to Poland, Germany and Maryland because of Coreboot contributors
Just their smart-ass phrasing on things like that article about apple and the zombiegate thing proves to me that anything people say about them is likely not far off from the truth
I saw the title and my mind immediately went back to that small mom and pop computer store that were trying to sue you or threated to sue you multiple times over something silly years ago. I cant remember all the details but I think they wrote you multiple letters of a threatening nature after you called them for bad business practises and they were also trying to take down some of your videos where you were talking about them. The good old days.
Everyone's concerned about how he can't void a warrantee or give refunds legally. I have a feeling this isn't this guys first rodeo. Don't worry, after banking enough cheddar, when the heat gets hot enough, he and his virtual company will simply disappear like a fart in the wind
Oh wow, the company was founded 20 years ago. Also read their T&C, and broke them by doing that. You may not visit the site using Google Chrome, any android device, Apple Safari or any apple device 😂
There's a very short list of companies I'd be prepared to hand over four digits for a consumer-class computer/laptop over and feel good about my choice, and Malibal isn't on it. Prior to 12 minutes ago, I'd never even heard of it, and I like to think I'm fairly in the know in this segment. Very curious where the only things I've heard now are horror stories. Sets a precedent for sure!
Re the NOVA FANS “Thank you for reaching out to us. I suppose you are in the US. The Nova 120 will be available on US Amazon around the middle of December. However, the time may vary depending on delays and stock transfer, so I cannot provide the exact date at this moment.” (Antec customer service)
This exists because Clevo and rebrands do. The difference is that those have actual GPUs in the xx80 and xx90 classes, sporting 24GB of VRAM and multiple storage devices (3x NVMe for example.)
Well, Voodoo computers was around back when building a decked out system could easily reach 12k. I remember doing that with Alienwares and Dell XPS systems back in 2004/5 during lunch at school and dreaming, lmao
I have to admit, I'm thoroughly impressed that a 5 yr old managed to build a business at all. Take some advice Greg... do not do any kind of business with that company. It will haunt you forever, even after you become a zombie :)
It makes me think about the Mel Brooks film where they dupe multiple investors with a godawful musical. The plan is for it to close after one night so they can abscond with all the money. I take it the guy just received some major investment and is now trying to sink the company.
I may have missed it in this video but I believe they even banned entire countries. I'm not 100% sure but i think i saw another video about them banning countries like germany, just because they tried to work with a company, but said company, like the one here in the video, thought after a while it was too frustrating and not worth working with them. Maybe it was even the same company.
I bought a custom Clevo from Malibal back around 14 years ago. Back then they were one of the better boutique whitebook customizers. It was a great experience back then. Sucks they went this way.
ASUS was like this in Algeria until they sold some new dead PCs to government, the ministry of commercial Confiscated all of their stock and banned the brand from the Algerian market
i would not give any negative comments to you greg for wanting to help a business that has gone of the rails and needs a stable mind and voice of reason from someone with successful experience and knowledge of how to treat customers ... im sure you can teach whoever is running that company on how to get a good returning customer base ... i think the owner needs to do more customer research on what makes a good trustworthy business..
As soon as a business bans me, I know for a fact that they have delivered me a favor. People it is just this simple, if a business does desire my money they simply do not get it. I mean if my money is not good enough......I'll just ...keep it. Oooh.....The Humanity...... SIMPLE 🙂
@@Nunya-oj2mc We haven't taken money from them in roughly 2 years IIRC. We will very likely run into NZXT products in our Fix or Flop and PCDC playlists. I can't control what other folks use. That said, I won't be actively seeking out their components for my _own_ builds until they make big changes. Didn't like what I saw.
I met people that seemed JUST like this guy when I worked in the world of federal IT contracting. Some people just get REAL inflated egos when it comes to their "small business".
This is the same way I was spoken to by an aliexpress store, I got called a stupid American scammer because I didn't get what I ordered and wanted a refund lol
If some of those posts are true never mind bad customer service, they are breaking the law. I also have a hard time believing "Armed forces" would overpay that much for a non mil spec laptop given you can get a Dell Latitude 7330 ~$1800. Sounds like a one man shop drop shipping laptops and that one man has some let us say 'issues'.
Oh and Apple has owned up to most of the things Malibull says they did. Apple has teams that inspect the manufacturing plants in whatever country they have them in for bad labor practices/conditions and so on. Like you said Greg, Malibull doesn't have a clue who and how their product is manufactured by obviously. Hence that's why I spell their name Malibull.
Damn, that list of banned countries and reasons for ban is Hellsing mangaka-tier acting, where bro straight up leveled London in his manga because of one bad customer experience in a London hotel.
Greg, you should look into lenovos practices as well. I bought something from them an hour after it released. Apparently it sold out. They showed it still available until I pointed it out and they sneakily took it down and are holding my money in limbo. What I wanted was a legion go controller connector and charger. They are telling me we can't tell you when you will get the product and my money is still in limbo.
Sounds like this guy is using insults that don't translate to english because he came from a third world country without all the business laws he's violating.
Isn’t there a law saying that companies have to ship product within 30 days? Or let customer know about the delay? Have these customers filed complaints with the Nevada government?
6000 for a laptop with a 3000 series gpu my legion 5 with a ryzen 5 7640HS with a 4060 and 16gb of ddr5 ram was a hair over 1000 bumped it up to 32gb with a crucial set still costed less than that though I’m curious as to what the processor power difference is between the ryzen 5 in my laptop and the i5 in that laptop.
This sounds like one guy drop shipping chinese computers.
It really does seem that way lol😂
This sounds like AI gone rouge!!!
Hustle fail
Probably clevo oem/odm
100%
They CANNOT LEGALLY void a warranty because of a ban, it violates the 1975 FTC Magnuson-Moss Warranty Act. they are setting themselves up for multiple lawsuits.
All it takes is one law suit, and the house of cards comes falling down.
actually they can, for they are based in china
Those "warranty void if removed" stickers are also illegal due to that act, yet nothing seems to be done about them
@@Spencer-wc6ewThe ftc told all game console manufactorers they weren’t legal in 2016, I believe Microsoft stopped including them. If they are still there they for sure no longer enforce them in the USA since 2018. When they were given 30 days by the ftc to comply or face escalation. Offically MS and Sony have self repair allowances in their warrenty. Much of the world does allow these stickers though including the EU so it is possible they may have been allowed to continue using them but not enforcing them.
Not to mention the fact that whoever is handing customer service has real mental health issues. Serious issues. It is like the management is literally high.
Sounds like the guy behind userbenchmark is the owner of this company.
100% 😅
Alternatively, an ex-Dbrand employee who was _too_ edgy
Exactly what I was thinking. Them blacklisting AMD for basically no reason (14:50 in the video) is all the proof I needed. They switched their favorite ad-hominem from "neanderthal" to "zombie" it seems lol
Lol, my first thoughts exactly. Definitely the same kind of delusional insanity.
nah, their anti-customer rants are way too sane to be him.
NZXT: I'm the big bad guy now.
MALIBAL: Woah~ I wanna grow up and be like my hero, NZXT.
lol
Accurate.
Same Company 😱 Different Dept like Nintendo and the Lawsuit Dept that pads Nintendo's Bottom line.
Well at least you could OWN the device you could buy from malibal
@Tw33zD but would you want to seems this company heard of Disney's Business model able to lose $140,000,000,000 and still continue on like nothing's happening.
You cannot void a warranty because someone posted something on a forum you didn't like?!? 🤔
Correct, Warranties are legally binding, saying nasty things about the company does not negate that fact.
Reading the Malibal thread on reddit, other stuff that would get you banned from their website or purchasing their products and void warranty: people navigating their site using any Chrome derived browser or Google or Apple product or using gmail account to contact them can get you banned from their website. edit: searching the whole term & conditions page found they still have the google, chrome and apple stuff as bannable offenses, I thought they had removed it from the Banning section hence why I used the wayback machine, but it was much further down that page in a separate sections. But still excluding themselves from being archived makes it suspicious of them hiding changes to their terms Oh and they have the whole of state of California banned too lmao.
Well, when you're online too much you have to learn the hard way that blocking people is actually completely useless.
@@toshineonI wouldn’t say it’s useless. If someone’s motivated enough to circumvent it and minimally talented then yes, it is, but a lot of (for example) trolls don’t meet both those criteria.
@@johnt.848 Free speech is a right and warranty agreements are legally binding. But if he were to actually single someone out, blaming them for a policy change, publicly, on the company website, just because they want to return the product in accordance with the stated terms, he's looking at a hefty lawsuit for libel and harassment. As it is, he's already committed wire fraud by blocking people with warranty claims.
you cant void a warranty like that. someone is asking for legal trouble in the US with that one.
yep and whoever is running the business doesnt know how the laws work in america im shocked this company is still alive despite the amount of shit theyve done
You can't just block the user and "forget" the refund...
I'm not American, but surely it's illegal.
@@matteo_z
to be fair i did not make it that far before making that comment but yeah that one will likely end up in a lawsuit so much faster that the warranty,
Drop shipping white label laptops...probably a sole proprietorship.
@@matteo_z Yes, yes it is. Even in this land of laissez faire capitalist nonsense.
how the heck all those scammed people even found this company in the first place? 99percent of us never heard of it
Cuz they were big in Linux circles for including several Linux distros
not anymore after they ban corebooths@@remixedcat
I do believe they were heavily marketed on social media as well.
My guess: good ads on reddit
@@remixedcat Taking advantage of the mentally ill, truly despicable
Maybe we can read this in the future:
"Because of Greg Salazar, we no longer ship to Florida..."
And then Greg can sue them for libel🤣
This what happens when a narcissist thinks they can get rich from upselling a one-man dropshipping business as "boutique".
Yep. This sounds like a one man hustle gone wrong. There are way too many people out there looking for easy money.
Greg has entered his Gamers Nexus phase 😂😂😂
I was thinking this the ENTIRE time LOL.
That phase began when he disparaged a UA-cam sponsorship agency for failing to pay him.
Thank God. I can't stand Steve, lol
Needs more hair.
Everyone should really follow Steve and team's example tbh on actual journalism.
The list of US Air Force, Boeing, NASA, Genentech, Microsoft, and Bungie as customers. Somehow I don't think that is accurate.
I don't think having Boeing as a customer is a good thing.
@@canuck21 It would explain some of their problems, though
Bungie is about as scummy so that one wouldn't surprise me.
@@user-to1su2iy4d I'm a Destiny 2 player, know that all too well lol
Is they are selling to the USGOV, it would explain why they think they can get away with those prices.
Malibal: *Provides terrible customer service*
Customer: “What the heck is this? Your customer service is terrible!”
Malibal: “HA! IDIOT! Don’t you know that Apple also has terrible customer service!?”
Literally everyone: “…..wut? 🤨”
That SABRENT 8TB for $2000+ is insane!
Can usually get them for below $700
@@aliensounddigital8729 But you know installing it is so hard that you must pay 1300 extra. 🤣
Worry not: On Black Friday you can get it during the hot sales week for only $1975 (+ $25 shipping fees)... ;D
This guy is working hard at going to prison for wire fraud. You can't tell people there is a warranty and then not honor it by blocking the customer from even filing an RMA. The more egregious of the ethical sins is charging 3x the price he paid for these drop-shipped white label laptops but that, unfortunately, isn't illegal. But the whole issue with not honoring the warranty by blocking customers definitely constitutes wire fraud and you can get up to 20 years for that. Considering he is only screwing the general public and not the government or a bank, he'd probably get no more than 5 years. And possibly would only get probation if they take into account his obvious and glaring mental health issues and probable drug addiction. Still, 5 years on Federal probation is nothing to snort at.
Knowing how the situation with coreboot escalated, I wouldn't be surprised if after this video the whole state of Florida would be banned from buying their laptops. I'm... lost for words, I rarely see behaviour so stupid and damaging for the community around Linux-native laptops.
Malibal is just a Chinese oem laptop frame with preinstalled Intel or AMD platform in it, with a branding on top, probably laser engraved. Tons of companies like that, XMG from Germany - they don't have a bad reputation tho AFAIK or System76 - Linux laptops, or many other companies.
"Chinese"
I am Not surprised. 😅
they already bans amd because one amd employee is coreboots contributors a open source project.
Wait, System76 has a bad reputation? Shoot, they seemed on the up and up.
@@sharkhammri think they meant on the hardware front, not in reputation lol
@@sharkhammr "they don't have a bad reputation" it is about XMG and System76, so no?
I think ignoring the price just because "you dont have to buy it" is shortsighted, pricing HAS to be called out. Pricing trends are a thing, if one company can sell a product for X next think you know every company expects to also charge X for their similar product. IMO it should be the reverse, the cost should be justified, even if its "Well Company X has an ecosystem which may justify the cost to some people".
"You dont have to buy it" just comes off as "haha you peasant, you have to look at the price.".
To be clear, we didn't _ignore_ the price. We called it out for several minutes. But there are TONS of companies with overpriced shit. I wouldn't bother making a video just to point this out with some brand I've never heard of. To your other point: there are far too many laptop competitors for something like what you're describing to happen. Even if several big brands colluded to "price fix" their products at, say, 2x the normal rate, there will always be others who see that as an opportunity to undercut and appeal to the masses.
@@GregSalazar Sorry, I didn't mean to make it seem like I was trying to call you out specifically you did an adequate job calling it out, I was talking more about the "you don't have to buy it" comment being used by consumers where the phrase holds significantly less validity, yet it seems to be gaining popularity lately.
Also Price trends and price fixing aren't the same thing I wasn't talking about deliberate collusion, just the "I want an equal slice of this limited pie" corpo doctrine.
Their laptops are only worth what people are willing to pay for them. And considering the fact this guy drop-shipping white label laptops is going off on customers like that, my guess is not very many people are willing to pay the asking price. And he's alienating the idiots who would pay $6500 for a laptop.
@@Lurch-Bot That depends on how the individual defines worth, i would argue compared to anything in the same price range it isn't, you either lose performance, features, and/or inter-device compatibility.
IMO the only people that could perceive these devices as "worth it" are people who buy branded things so they're better than the "poors" who cant afford them.
No one mentions, RTX 3050 for more than $6000, what is happening to this world?
For that same amount of money I will definitely buy a maxed out ROG Strix instead
It's sounds like the owner is in a poor financial state and can't afford to honor their warranty, so he just berates people to make them go away...I have seen this happen in a quite a few small businesses.
The laptops are sold at crazy upmarks, lilely more than double the price the owner paid for them. He should be able to honor the warranty on every laptop purchased.
Without the whole banning aspect, it sounds like they’re trying to be ‘cool’ like dbrand but totally overshooting the sarcasm and deprecating remarks. However, adding in bans implies they think they are the person sung about in ‘Roses’ by OutKast.
Thanks for reminding me of that song, that's a real banger.
They literally think the rules don't apply to them. Not even natural law, which is absolute and immutable. Natural law dictates that if you're a complete douchenozzle to people before they even pay you, your business isn't going to last much longer. It is the same set of laws that say if you jump off a cliff without a parachute, you die.
As for avoiding warranty obligations by banning people from the website, that's something the FTC will have a lot to say about. At this rate, he's asking to be charged by the Feds with wire fraud because that's exactly what he's doing there. Committing a Federal felony by saying there is a warranty and then not actually having one. And doing it via the internet. Wire fraud. Warranties aren't free; the customer pays for the service. And, considering the pricing, he should be able to afford to just drop ship a new white label laptop. He could buy 3 laptops for the price he's charging for 1. So replacing it once wouldn't even put him out of pocket.
I know a drug addict when I smell one.
The response to people not having the 30-day return period honoured is exactly why chargebacks on credit cards exist. File a chargeback and sell the computer once you get that chargeback ;) When the CC company calls them to ask for their side of the story, calling them a zombie isn't going to work. Laughable.
Actually never heard about these. 🤔
That's probably for the best.
Same
tbh Malibal is the name I would give to a lesser Devil or Demon in my AD&D campaign.
perfection
Mal=bad and baal was a nasty Phoenician god.Makes sense.
Maybe it's from MALIBu ALcohol ?
It's gotta be a reference to Malibolge or something like it
If homelander sold laptops this is how he would do it
Malibal sounds like a fictional company that was made up for The Boys
Another nasty company for Steve at GamersNexus to stick his teeth into , halfway through the video and I'm getting some Artesian Builds vibes!
It ain even worth his time, this drop shipping trash gonna sink in a year or so
@@fishappy0_962 and theres the re-roll :D
Yeah Noah Katz and this wacko could be best friends
I just purchased a Framework 13. It shipped from Taiwan and was at my door in Virginia in 4 business days.
LOL, as of yesterday Malibal banned all Reddit users. Also, you apparently aren't allowed to access their site via Android or iOS, but they have a mobile version for...some reason.
I suspect Matthew Plott is the owner and workforce combined, this is just a drop shipping front.
Well the guy is unhinged actually, which is the owner.
What you see here is the customer side, well there is the Coreboot case with MALIBAL, and how he treated the help he got there for free at first, and the the complaints about pricing as well.
There is now also a rebuttal statement from Coreboot as well that is well worth looking into.
In some ways, its great to also know the company will not ship products to certain US states or countries due their bad interactions with devs from AMD, and Coreboot. Also trying to benefit off people's work without paying (system76 and Coreboot), plus iirc they also won't sell AMD laptops because of their beef with an AMD employee for not doing work that hasn't be paid nor a contract agreed upon.
that 'well' at 10:15 scared tf out of me, i was listening to this while at work
MALIBAL reminds me of the owners of Amy’s Baking Company from Kitchen Nightmares.
Aw man... those episodes are such classics. She ended up doubling down on it, too, IIRC. Made t-shirts and everything.
Mathew Heath Plott used to live in Pensacola Florida. He uses virtual office building spaces in Las Vegas…
Honestly with such insane pricing I'm surprised anyone had even bought from them to find out about all the other issues
0:29 for $78 less....my nephew got a ProArt 16" laptop with a 4K touch screen, Ryzen 9, RTX 4060, 32GB RAM & 1TB NVMe .
I mean he got scammed too, could've got better specs for the price
@@zerobalance4027 I am looking for another similar system, so could you direct me to a better deal with the same specs including the 3-year warranty.
I had a similar situation with a local car dealership that sold me a vehicle that ended up needing 10k in repairs in the first year. I found this to be ridiculous even though it was used, and was compounded by them telling me its what I get for purchasing a used vehicle (it was a year and a half old, and I still paid a ridiculous price for it and should not have to replace major parts so soon after buying it). I wrote some reviews on google and facebook and got long-winded, literal lying responses on the reviews making me sound like an ass. On facebook, of 60 responses 58 of them were agreeing too. They also deleted comments from their facebook page that I wrote trying to warn people. Pretty crazy how companies can behave. Like we consumers have no right to share out experiences, or warn our communities about businesses that don't put their best food forward.
My mother filed a complaint after the THIRD time we took a vehicle to a shop for service and they a) failed to open on time, b) failed to open within an hour of opening time, c) the business phone was forwarded to the owner's cell phone, and he told us they were open, d) he hung up on my mother when she said it was a bad way to run a business, e) posted a fake ad on craigslist for "Free Baby Pygmy Goats" with instructions to "Don't bother calling, just show up," posted my mother's name, cell phone number, and Google Map to our house, f) responded to a Google Review from my mother about the entire above fiasco by claiming we had never done business there and how they had "given me a deal" when I had one specific vehicle serviced there, and he specifically mentioned "your son's red 1995 Mitsubishi Mighty Max" (but I thought we had never done business there?) - and you know what that "deal" was? He didn't charge me LABOR to replace the opposite wheel bearing from the one I requested be replaced, but I was still charged for the part (400% markup on a $27 part?!) that was replaced without permission.
So lesson learned, don't leave reviews for auto shops run by petty jackasses; sorry I'm not driving one of the "barely-fixed-after-being-totaled" Audi, Land Rover, or BMW clunkers you're trying to sell, in a town where the median household income is ~$40,000.
Worse thing is that there are so many non computer people out there that will buy this crap, blinded buy the price thinking what a powerful laptop they will get?
First time I ever heard of them was in a video that explained I could not buy anything from them because I happen to live in the same country as one other person they had a bad experience with. A young computer company should be trying to get as many customers as possible, and here they are banning entire countries - millions of people - for a bad experience they had with one person. And then all the other things about them came out.
Wait did I miss you mention it or did not mention that this company will not ship to certain states simply because people who have been critical live there. They will not ship to Colorado because of a System76 engineer, or to Poland, Germany and Maryland because of Coreboot contributors
Yep needs to look at the core boot situation
Yes, you missed it. Shown toward the end of the video.
they also bans amd because some their employees is coreboots contributors.
Just their smart-ass phrasing on things like that article about apple and the zombiegate thing proves to me that anything people say about them is likely not far off from the truth
I saw the title and my mind immediately went back to that small mom and pop computer store that were trying to sue you or threated to sue you multiple times over something silly years ago.
I cant remember all the details but I think they wrote you multiple letters of a threatening nature after you called them for bad business practises and they were also trying to take down some of your videos where you were talking about them.
The good old days.
Everyone's concerned about how he can't void a warrantee or give refunds legally. I have a feeling this isn't this guys first rodeo. Don't worry, after banking enough cheddar, when the heat gets hot enough, he and his virtual company will simply disappear like a fart in the wind
That guy better change his address before a bunch of angry customers show up asking for refunds
They can't. It's a virtual office address with nobody there is like a po box for biz
@remixedcat stalking exists just saying, if people can take out CEO's of large healthcare conglomerates they can find this guy
Voiding a warranty because someone tries to circumvent the ban has got to be illegal.
Oh wow, the company was founded 20 years ago. Also read their T&C, and broke them by doing that. You may not visit the site using Google Chrome, any android device, Apple Safari or any apple device 😂
Absolutely WILD stuff, eh? 😂
There's a very short list of companies I'd be prepared to hand over four digits for a consumer-class computer/laptop over and feel good about my choice, and Malibal isn't on it. Prior to 12 minutes ago, I'd never even heard of it, and I like to think I'm fairly in the know in this segment. Very curious where the only things I've heard now are horror stories. Sets a precedent for sure!
On the other hand, it's good to the Userbenchmark guy branching out a little.
Send this to Gamers Nexus
11:06 Did they just promise to kill their customers?
Why would a zombie need a laptop ?
When your business name begins with mal, you are already at a loss. But to double down is just dumb.
Re the NOVA FANS
“Thank you for reaching out to us. I suppose you are in the US. The Nova 120 will be available on US Amazon around the middle of December. However, the time may vary depending on delays and stock transfer, so I cannot provide the exact date at this moment.”
(Antec customer service)
This exists because Clevo and rebrands do. The difference is that those have actual GPUs in the xx80 and xx90 classes, sporting 24GB of VRAM and multiple storage devices (3x NVMe for example.)
Who remembers Voodoo PC? Damn you could easily spec out $12k laptop
I do, as they were based in my city!
Well, Voodoo computers was around back when building a decked out system could easily reach 12k. I remember doing that with Alienwares and Dell XPS systems back in 2004/5 during lunch at school and dreaming, lmao
Pretty sure HP bought voodoo. like anything else HP buys... It dies.
The guy running that company should be grateful that you’re the one covering this story, and not Steve from Gamers Nexus. I doubt he'd be so generous.
It is shocking to think that so many people brought computers at such shocking prices.
The terminology and style reaks of eastern European early release game developers...
Matthew P, most Eastern European name I have ever heard.
Malibal is worse than Ferrari omg
Also Malibal is opposite of Mouse Computer as possible
I have to admit, I'm thoroughly impressed that a 5 yr old managed to build a business at all. Take some advice Greg... do not do any kind of business with that company. It will haunt you forever, even after you become a zombie :)
Searching online, he is 46…
@@macking104 Doesn't matter what the calendar says, his actions suggest he never matured emotionally beyond the 5-year-old stage.
@@SerebroWD not how that works hun
It makes me think about the Mel Brooks film where they dupe multiple investors with a godawful musical. The plan is for it to close after one night so they can abscond with all the money. I take it the guy just received some major investment and is now trying to sink the company.
for someone that claims to hate Apple so much, his website looks a lot like a knockoff Apple site
With the ban list I assumed at first it would be like to ban them from their forums or something....not from actually buying a computer from them
I may have missed it in this video but I believe they even banned entire countries. I'm not 100% sure but i think i saw another video about them banning countries like germany, just because they tried to work with a company, but said company, like the one here in the video, thought after a while it was too frustrating and not worth working with them. Maybe it was even the same company.
Wow, Greg, how dare you be a ZOMBIE and make this video 🤣🤣
I think the couple running that bakery from Kitchen Nightmares is running Malibal
6:32 FYI child labor is illegal
I bought a custom Clevo from Malibal back around 14 years ago. Back then they were one of the better boutique whitebook customizers. It was a great experience back then. Sucks they went this way.
1700 usd i'd rather buy framework than malibal's laptops.
ASUS was like this in Algeria until they sold some new dead PCs to government, the ministry of commercial Confiscated all of their stock and banned the brand from the Algerian market
i would not give any negative comments to you greg for wanting to help a business that has gone of the rails and needs a stable mind and voice of reason from someone with successful experience and knowledge of how to treat customers ... im sure you can teach whoever is running that company on how to get a good returning customer base ... i think the owner needs to do more customer research on what makes a good trustworthy business..
As soon as a business bans me, I know for a fact that they have delivered me a favor.
People it is just this simple, if a business does desire my money they simply do not get it.
I mean if my money is not good enough......I'll just ...keep it.
Oooh.....The Humanity......
SIMPLE 🙂
Look into the core boot situation. It’s both sad but at the same time downright hilarious
Lol I think this is the same guy who destroyed a relationship with coreboot
Something tells me that if a person orders from an obviously sus supplier at prices that are so inflated he's ripe for picking...
Maybe we should make a game out of this, how many countries we can get banned. xD
Surprised this wasn't about NZXT. But I guess they're trying to be them.
We began working on this video several weeks ago. Not gonna rehash the NZXT stuff. GN's video will suffice.
@@GregSalazarI guess the question is how are you handling it with regards to your channel and their sponsorship, and/or using their products?
@@Nunya-oj2mc We haven't taken money from them in roughly 2 years IIRC. We will very likely run into NZXT products in our Fix or Flop and PCDC playlists. I can't control what other folks use. That said, I won't be actively seeking out their components for my _own_ builds until they make big changes. Didn't like what I saw.
@@GregSalazar good to know, thanks!
They want to be the nzxt next?
these guys are on the same level as Bioware/EA/Ubisoft.
I met people that seemed JUST like this guy when I worked in the world of federal IT contracting. Some people just get REAL inflated egos when it comes to their "small business".
This is the same way I was spoken to by an aliexpress store, I got called a stupid American scammer because I didn't get what I ordered and wanted a refund lol
Take screenshot of the email and do a card chargeback
@TRZ99 already did
I have never heard of this Company, apparently for good reasons
NZXT is doing exactly the same scammy shit
If some of those posts are true never mind bad customer service, they are breaking the law. I also have a hard time believing "Armed forces" would overpay that much for a non mil spec laptop given you can get a Dell Latitude 7330 ~$1800. Sounds like a one man shop drop shipping laptops and that one man has some let us say 'issues'.
"But our display...." plugs brand new 4k monitor into their brand new laptop for less than the laptop itself.
Malibal: "We smile as we send you to the abyss."
Sounds a bit threatening, does it not?
absolutely wild that this guy has a list of all of apple's human rights abuses but still sells microsoft products
Oh and Apple has owned up to most of the things Malibull says they did. Apple has teams that inspect the manufacturing plants in whatever country they have them in for bad labor practices/conditions and so on. Like you said Greg, Malibull doesn't have a clue who and how their product is manufactured by obviously. Hence that's why I spell their name Malibull.
WHY in the world would you pay over $3000 for a "barebones" laptop?
Damn, that list of banned countries and reasons for ban is Hellsing mangaka-tier acting, where bro straight up leveled London in his manga because of one bad customer experience in a London hotel.
And look what nzxt Is doing with their “rent to not own” program.
So they are basically just trying to be Apple? 😂😂😂😂😂😂😂😂
It goes waaaaaay deeper than that Lol...
@@GregSalazarI just made it to that part 🤣🤣🤣🤣🤣🤣🤣
If you look at the way the website looks it looks like and priced like a Apple Mac page
@@GregSalazar 11:20 I just can’t LMFAO
@@memelord705that was why I made my initial comment
What happened to customers' common sense? This isn't even a case that is too good to be true.
"Banned from purchasing our products"
Interesting business model.
This company needs to close. I hope he gets absolutely belted in court.
The use of zombie as a negative like that reminds me a lot of how anti-vaxxers use zombie in that way too..
Greg, you should look into lenovos practices as well. I bought something from them an hour after it released. Apparently it sold out. They showed it still available until I pointed it out and they sneakily took it down and are holding my money in limbo. What I wanted was a legion go controller connector and charger. They are telling me we can't tell you when you will get the product and my money is still in limbo.
Shady company. They like to lock the cpus in their prebuilts to lenovo motherboards and use proprietary garbage parts so it's all ewaste.
Sounds like this guy is using insults that don't translate to english because he came from a third world country without all the business laws he's violating.
Isn’t there a law saying that companies have to ship product within 30 days? Or let customer know about the delay?
Have these customers filed complaints with the Nevada government?
I just violated their terms by accessing site on my iPad and I used Chrome browser from California … but site hasn’t blocked me.
12:09 - 'Trust me' - Berating customers/talking SHItake mushrooms online garnered millions of supporters... see Donald Trump / Elon Musk
6000 for a laptop with a 3000 series gpu my legion 5 with a ryzen 5 7640HS with a 4060 and 16gb of ddr5 ram was a hair over 1000 bumped it up to 32gb with a crucial set still costed less than that though I’m curious as to what the processor power difference is between the ryzen 5 in my laptop and the i5 in that laptop.
When "A company is not your friend" is the business motto.
I can respect it.... but respectfully would not do business.
Wow $4200 for a laptop with integrated graphics and an i7