Although it does sound dodgy you should still stay professional. I would have simply apologised and told them to return it. If they open a return this will happen anyway. Once its back then you can check serial numbers, condition etc and speak with eBay if needed. You will always have the 50% refund as a last resort. You have to remember that there is a chance it did arrive broken. They would then rightly be angry, especially when called a liar. Which is something else you need to be careful about, if they report you it wouldn't look good. A rule I have, if I get a negative feedback or a message that is annoying, I always leave it a good hour before replying. Time to calm down and remember my overall account health is worth more than the one sale. Good luck, also what does her feedback, and feedback left for others say? Its always worth checking.
They sent the first message saying i sent it broke and not once shown the broken pieces. I don't care about the person if they speak to me like that first. I'm not working in a shop I can't sack myself.
I agree with Ginagold. Try to get to the bottom of the facts, stay professional, most likely a courier issue and ultimately a business write off. I appreciate this is a rather unique example where this has personal connection and hence more emotion but I always look at each item as a simple cost write off. The balance comes in all the positive profits versus these types of incidents.
Silly to make things personal when responding to suspicious return claims. Nothing to be gained except increased chance of getting a negative. Much better to stay professional, don’t engage in any long conversations and follow eBay procedure & policy. I guess making an unnecessary drama out of it gives some content for UA-cam.
I think she was scamming you Jon , that juicer looked immaculate and I bet your dad didn't even use it hardly, everything I've had off you has been top notch, the soup makers brilliant and your mam always packs things super impenetrable 😂 she's an excellent packer!! I couldn't do that to someone it's dishonest why can't people just actually be honest in this day and age!! X
Loving Vinted atm next year hope they open even more homeward categories and I think eBay are 100% feeling the downward profit trend and about time they need to change fees approx 5% private and business but obviously they’ll make in promotions shops(able to have sales) etc they’re too greedy and it’s showing in how much Vinted have shit up in the last 3 months let alone 12 months
@ I do hope so it appears they don’t know what they’re doing giving private sellers the upper hand and with the new introduction of buyers fees for private sellers then forcing them to go business once they meet they’re criteria or thresholds it just widens the divide of sellers and causes more hate why not level the field and make things even with extra benefits to business sellers in terms of the sales and promoting being of a higher level ? 5% on every sale of doing fuck all is still pretty good going for eBay as they usually sit back and reap millions of sales everyday doing fuck all to help majority of sellers 🤣
@russarah6573 or do it in the shop style. The bigger the shop the better the discounts then Ebay make the money off the shop subscriptions. Or free fees for any sale under a certain price. The fees on postage needs to go
When ive had situations like this, i tend to be nice to them, but try to lead them down a path to incriminate themselves in the messages and then call ebay.
Sounds like they had a broken one their end, and wanted to pull a fast one on your one! Taken pics of their broken bits claiming it to be the one you sent them!!!
Not mentioned in listing 😂😂😂😂 I had one contact me about a TV this week and ask if the TV I’m selling has any cracks in. I replied those who look for problems usually generate problems
Certain words in this video should not be thrown around carelessly some people resent the the word r....d especially those who's family have disabilities and grew up listening to it as a derogatory term .. i like your content and you jon but be careful please mate dont alienate us because of some idiot .. much love ❤
@a.j.l.thrifty everyone takes things in different ways. To me it's another word for stupid. Like I said don't take things so literally and put it in the context of the way I'm saying it.
@JonSheppardsells that's my point mate to you it's just a word but to some it's a horrible word with an impact .. as a reseller I'm 100 percent on your side on this one mate I just think you could have left that out . I hear what you're saying though mate 👍
Back to basics this week for me and a reset, schedule. schedule, and drafting more, ive too many clothes that dont fit due to getting a belly, there getting put on just for a listing, got a new system to try
@JonSheppardsells yeah I figured that out Jon It's not worth the bother last time I complained and gave eBay a piece of my mind it made no difference whatsoever ( little fish big ocean ) kinda feeling
i sold a nikon camera last year for £270, got great feed back but 3 weeks later they sent me a message its faulty, i didnt want to give refund but ebay made me, got it back and it was a total wreck i complained to ebay over and over again,all they could do was apologise,ebay stinks dont sell on that platform anymore.
My sales have been non existent as well on Ebay. However trying to cross list on Vinted is hard work! Sounds like a scam to me had this twice now with Skechers shape ups where I am sure they out them in the washing machine and then tell me they are disintegrated on the foam. Twice I won my case through Ebay.
@@JonSheppardsells yeah think will have to do that going forward so hard to keep track of what's on Ebay/Vinted to delete from the other account once sold
Sadly Eeeeebay won't listen, issue 50% on your 1 chance offer or make a claim from courier, sad really. I had an issue yesterday on a Carmen vintage curlers (45 years old) customer said fail PAT test. Not a legal requirement ? and who has a PAT tester at home, didnt trigger my rcd box
@@JonSheppardsells Would be no use to you or me lol, but the technical ins and outs of the way PAT tester works in 2 messages (not enough characters) was a bit overwhelming, Done electronics all my life, "Granny sucks eggs" Blocked refund move on, see you in Hitchin
The only thing you can do is accept the return report them to eBay then eBay will most likely refund both of you but you will have to report them to action fraud and get a case number then give the case number to eBay I've had this type of fraud happen a few times
@@JonSheppardsells I would still report them to eBay then block them it's always the same at this time of year people trying it on trying to get something for free I sold a camera last week he wanted a next day delivery used it and then opened a returns saying it wasn't working
Definite scammer Jon. I usually see the good in people and don’t think they’re necessarily scammers but she definitely is. I think she’s used it then dropped it as she’s been washing it out. It’s frustrating when you know a buyers damaged it. Tbh though I’ve no time for it. I just message them saying I know they’ve damaged it but just to open a return through eBay and I’ll refund on receipt. Not worth any more if your time. Plus if she does return it you can sell the non damaged parts and you’ll get the £110 back that way
Dont let the odd scammer get you down although thats easier said than done as it feels personal when you feel like your being done over. I dont do partial refunds anymore , if your unhappy return it for full refund 9 out of 10 times they keep it. Dissaponited , upset too long a story always a red flag . She 100% a scammer
And right jon we made a £70 offer on ebay to this bloke for a stinky pete he wanted £80 turned me down then put the item up to £85 so i messaged him back explaining and i told him you dont actually have to become srinky pete the prospector ripping ebay buyers off! "Thanks mate" that was the reply kindness is free! Your blocked , he blocked me for questioning his motives apparently he does it alot to people if you read his reviews do you think thats fair asking a set price then bumping it up again and again😡x
I did it. I scammed a new bender 🎉
😂😂😂 I'll let you off
@@JonSheppardsells obviously I was supposed to say blender but…
😂
@@RickyResells 🤭
It's late ricky way past your bedtime 🛌
Although it does sound dodgy you should still stay professional. I would have simply apologised and told them to return it. If they open a return this will happen anyway. Once its back then you can check serial numbers, condition etc and speak with eBay if needed. You will always have the 50% refund as a last resort.
You have to remember that there is a chance it did arrive broken. They would then rightly be angry, especially when called a liar. Which is something else you need to be careful about, if they report you it wouldn't look good.
A rule I have, if I get a negative feedback or a message that is annoying, I always leave it a good hour before replying. Time to calm down and remember my overall account health is worth more than the one sale.
Good luck, also what does her feedback, and feedback left for others say? Its always worth checking.
They sent the first message saying i sent it broke and not once shown the broken pieces. I don't care about the person if they speak to me like that first. I'm not working in a shop I can't sack myself.
I agree with Ginagold. Try to get to the bottom of the facts, stay professional, most likely a courier issue and ultimately a business write off. I appreciate this is a rather unique example where this has personal connection and hence more emotion but I always look at each item as a simple cost write off. The balance comes in all the positive profits versus these types of incidents.
No reply, no Ebay request so that tells you alot. A scammer that lost
Yeah, good news. However, and I speak from experience, sometimes you never win and just have to smile and be professional.
@shep8914 I guess I usually am but not when it's a obviously lie
The phase " how should we sort this" is a red flag. If it had arrived in poor state the buyer would be demanding full refund upon return
Definitely so dodgy
In these scenarios calling bluff works 95% of the time “happy to refund if you return” they disappear most of the time as it’s bollox
You got a message from the Item ... WOW Your Good and the Item was also Clever ..
None of that makes sense
@@JonSheppardsells Check Your Video in the First 2 minutes
@@JonSheppardsells Check Your output around 1min 10 seconds and listen to what YOU said
@sleepwalker6825 what about it
@@JonSheppardsells Jesus
Silly to make things personal when responding to suspicious return claims. Nothing to be gained except increased chance of getting a negative. Much better to stay professional, don’t engage in any long conversations and follow eBay procedure & policy. I guess making an unnecessary drama out of it gives some content for UA-cam.
I don't people calling me a liar. Still no reply from the person, that shows you alot.
I think she was scamming you Jon , that juicer looked immaculate and I bet your dad didn't even use it hardly, everything I've had off you has been top notch, the soup makers brilliant and your mam always packs things super impenetrable 😂 she's an excellent packer!! I couldn't do that to someone it's dishonest why can't people just actually be honest in this day and age!! X
Thank you kirsty. I packed this one 😂
Loving Vinted atm next year hope they open even more homeward categories and I think eBay are 100% feeling the downward profit trend and about time they need to change fees approx 5% private and business but obviously they’ll make in promotions shops(able to have sales) etc they’re too greedy and it’s showing in how much Vinted have shit up in the last 3 months let alone 12 months
Definitely Ebay need to change. I think next year they will make some big changes
@ I do hope so it appears they don’t know what they’re doing giving private sellers the upper hand and with the new introduction of buyers fees for private sellers then forcing them to go business once they meet they’re criteria or thresholds it just widens the divide of sellers and causes more hate why not level the field and make things even with extra benefits to business sellers in terms of the sales and promoting being of a higher level ?
5% on every sale of doing fuck all is still pretty good going for eBay as they usually sit back and reap millions of sales everyday doing fuck all to help majority of sellers 🤣
@russarah6573 or do it in the shop style. The bigger the shop the better the discounts then Ebay make the money off the shop subscriptions. Or free fees for any sale under a certain price. The fees on postage needs to go
When ive had situations like this, i tend to be nice to them, but try to lead them down a path to incriminate themselves in the messages and then call ebay.
Yeah, I did this, but not so nice. Will see tomorrow if I get anything from them
Hi Jon, definitely a scammer. Hopefully you won’t hear anything back🤞
Not heard anything yet
Sounds like they had a broken one their end, and wanted to pull a fast one on your one!
Taken pics of their broken bits claiming it to be the one you sent them!!!
That's what it looks like
Not mentioned in listing 😂😂😂😂
I had one contact me about a TV this week and ask if the TV I’m selling has any cracks in. I replied those who look for problems usually generate problems
😂😂😂😂
Certain words in this video should not be thrown around carelessly some people resent the the word r....d especially those who's family have disabilities and grew up listening to it as a derogatory term .. i like your content and you jon but be careful please mate dont alienate us because of some idiot .. much love ❤
Don't take things to heart. Toughen up it's just a word. Nothing to do with anything you've said
@JonSheppardsells I'm not mate I'm just saying it doesn't shine the best light on you that's all.. you're a better person than that bro
@a.j.l.thrifty everyone takes things in different ways. To me it's another word for stupid. Like I said don't take things so literally and put it in the context of the way I'm saying it.
@JonSheppardsells that's my point mate to you it's just a word but to some it's a horrible word with an impact .. as a reseller I'm 100 percent on your side on this one mate I just think you could have left that out . I hear what you're saying though mate 👍
@a.j.l.thrifty 👍
Back to basics this week for me and a reset, schedule. schedule, and drafting more, ive too many clothes that dont fit due to getting a belly, there getting put on just for a listing, got a new system to try
Hope you sell them all
😂😂 the water in the jug picture just says it all she’s trying to scam you
Yeah that was weird
EBay is getting on my tits recently. Had loads of false returns recently
I feel better I'm not the only one then
I’m closing my shop tomorrow. I’m not well again and can’t be arsed with the bollocks
Oh dear get well soon mate
That item was basically brand new. I’ve got one of those and the one you sent out was like brand new. Some people man. 😩
Yep no respect
I got negative feedback for not giving into freebie demand and ebay refused to remove it 😢 said they were entitled to???
That's wrong. Have you rang them up about it as talking online to them is pointless
@JonSheppardsells yeah I figured that out Jon
It's not worth the bother last time I complained and gave eBay a piece of my mind it made no difference whatsoever ( little fish big ocean ) kinda feeling
Yeah I definitely get that
i sold a nikon camera last year for £270, got great feed back but 3 weeks later they sent me a message its faulty, i didnt want to give refund but ebay made me, got it back and it was a total wreck i complained to ebay over and over again,all they could do was apologise,ebay stinks dont sell on that platform anymore.
That's bad you should of had seller protection then you would of never had to refund the person if it was in such a bad state.
My sales have been non existent as well on Ebay. However trying to cross list on Vinted is hard work!
Sounds like a scam to me had this twice now with Skechers shape ups where I am sure they out them in the washing machine and then tell me they are disintegrated on the foam. Twice I won my case through Ebay.
Copy and paste on vinted take 2 seconds. Yeah If they wash anything the sale is void
@@JonSheppardsells it the pictures that take ages as I have to screen shot everything from Ebay 😭😭
@donnajones2468 don't do that take pictures on your phone, upload on to Ebay then vinted after then delete photos
@@JonSheppardsells yeah think will have to do that going forward so hard to keep track of what's on Ebay/Vinted to delete from the other account once sold
@donnajones2468 yeah that's the only problem
They always leave long gaps with messages thinking what to reply with next
😂😂😂😂😂
Sadly Eeeeebay won't listen, issue 50% on your 1 chance offer or make a claim from courier, sad really. I had an issue yesterday on a Carmen vintage curlers (45 years old) customer said fail PAT test. Not a legal requirement ? and who has a PAT tester at home, didnt trigger my rcd box
They haven't even spoken to eBay yet. Who would use 45 year old curlers, I wouldn't. Thanks for watching, I'll keep people updated
@@JonSheppardsells Would be no use to you or me lol, but the technical ins and outs of the way PAT tester works in 2 messages (not enough characters) was a bit overwhelming, Done electronics all my life, "Granny sucks eggs" Blocked refund move on, see you in Hitchin
Yeah definitely see you there hopefully no idiots are going, only me 😂😂
She definitely sounds like a scammer. Can’t believe people do that’s is really bad. Hopefully she’s realised she can’t mess with you.
She picked on the wrong seller
The only thing you can do is accept the return report them to eBay then eBay will most likely refund both of you but you will have to report them to action fraud and get a case number then give the case number to eBay I've had this type of fraud happen a few times
No reply, no Ebay request so that tells you alot. A scammer that lost
@@JonSheppardsells I would still report them to eBay then block them it's always the same at this time of year people trying it on trying to get something for free I sold a camera last week he wanted a next day delivery used it and then opened a returns saying it wasn't working
@geordiereseller1525 some people are terrible
Definite scammer Jon. I usually see the good in people and don’t think they’re necessarily scammers but she definitely is. I think she’s used it then dropped it as she’s been washing it out. It’s frustrating when you know a buyers damaged it. Tbh though I’ve no time for it. I just message them saying I know they’ve damaged it but just to open a return through eBay and I’ll refund on receipt. Not worth any more if your time. Plus if she does return it you can sell the non damaged parts and you’ll get the £110 back that way
I don't think she will be back
Dont let the odd scammer get you down although thats easier said than done as it feels personal when you feel like your being done over. I dont do partial refunds anymore , if your unhappy return it for full refund 9 out of 10 times they keep it. Dissaponited , upset too long a story always a red flag . She 100% a scammer
I like to be proven wrong she didn't prove me wrong. I win 🏆
Stand your ground mate, obvious blagger this one. 🤜🤛
Cheers mate 👍
And right jon we made a £70 offer on ebay to this bloke for a stinky pete he wanted £80 turned me down then put the item up to £85 so i messaged him back explaining and i told him you dont actually have to become srinky pete the prospector ripping ebay buyers off! "Thanks mate" that was the reply kindness is free! Your blocked , he blocked me for questioning his motives apparently he does it alot to people if you read his reviews do you think thats fair asking a set price then bumping it up again and again😡x
You never raise a price
Exactly! He was a stinky Pete Jon not a nice person! If you watch star trek as the ferengi say " a contract is a contract!!"😂
For the record Evri will have taken a picture of the item at their door so if no damage on packing that will show
That's true, not heard from her since my last message