Both conversations could use some work. It’s also something myself I’m trying to get down so communication is smooth but also doesn’t like very sales pitchy. James convo only works on those with money and most would get overwhelmed unless they have the knowledge. But look forward to tuning in as we all trying to improve at the end of the day
Someone please tell me what’s wrong with Adams 9yr advanced graphine ceramic coating? I’ve applied it to several cars and to me. It looks and feels amazing. I’ve also used UK 3.0 which is great. Please tell me what I’m missing.
In my opinion, James killed it. Phone calls are similar to ads. You need to need to get to the point. Not all clients want to tell you their life story, but I do agree that some do. You need to be able to notice those signs and adjust your sales pitch. In the first roll play call, the client asked for pricing 2 different times, and a price still wasn't given until slightly later. Whereas James got the clients basic needed info: Area, Vehicle, Service(s) wanted, budget, and then boom he sold him on a high ticket service. In this business, you do need to be a little salesy, but nowhere near like a car salesmen though.
Man this is a great video!‼️On the role playing i definitely feel like people can hear a sales man from miles away ! Depending on the conversation, in my opinion I think Keeping a convo under 3-5 min should be the norm without trying to oversell, just hearing out the customer, then after y’all meet in person you can crack a joke here and there and show them your a normal human being 😌
Awesome podcast. Want to thank all you guys. Your content helped me out as I was starting out. Would like to see a discussion of that one or few things that helped you turn your business to a success and what was one thing that almost broke you guys. Appreciate you guys
Just my 2 cents I would have hung up too if I was that client, too many small talk questions without even giving the price. Sounded like you’re more focused on selling yourself hector. All my calls pretty much go like this. Customer: I’m looking to have my car detailed. Me: what is the year make and model and are you looking for interior or exterior work? Customer : I have a 2015 Kia optima and I want just interior work. Me : what’s your main reason for wanting the interior cleaned is their stains excessive dirt etc? Client: has some stains and dirt. Me: so my deep clean interior package covers this and that and has a starting price of this. Client: great let’s do it. Me: gets address etc done.
@@H2oAutoDetailSupply you guys need a east coast location man. I’m in sc and we have no detail supply shops in the entire state as well as nc. Charlotte nc would be great for y’all.
Dude wirh the hat is super stressing. He talked a lot more about yap and yap. 6 mins for a basic wash. The dude in the middle professionally informed and sold an over $1k service. A 3rd party encounter would be 50/50 on booking for a basic service for the 2nd guy. 100% chance of the middle guy booking and getting a positive review.
Hey h20 auto, I have a question? I started my detailed business by myself and I’m just 17 year old, how can I attract people with the work and getting notice by other people?
I know you've seen enough comments about the phone call. I'll keep mine pretty short. Way less small talk & questions, more straight forward answers and questions. Don't overload the client with information they don't care about.
Yea Hector you did do a lot of talking, I feel you tho I think you really was try to build a rapport with the cust. Just try to shorten it up a little. Otherwise great show I'm tuned in from the east coast.
I don’t have time to listen to this but 100% I agree! Imagine spending 8+ hours on a car and charging $250 for a ticket that is normally 2500$. We need to wash out the fast money dummies and bring in the quality detailers who actually understand the proper process and procedures.
Maaan. The shop the dude on the left works at wold be binging in way more revenue of they had actual sales people. Currently the are the only name in the game with no competition. If a detailer is going into their shop the are already going to buy. Normal people dont go to detail shops to look around. Normal people dont go to casually look at detailing van/trailer set ups. If their conversion isnt high as heck, they are messing up. They are like a mcdonalds, people dont go there to price shop or look around. They go tere to get food they decided on. Vs te middle guy is standing out and making sure he is landing the sale since his industry is overly saturated. No one that is on the fence of buying online va buying from H20 is stepping in there to waste time.
Buen video pero en mi opinión siento que no siempre en la primer llamada ofrecer todos mis paquetes y precios yo aria mi primer cita de lavado simplemente para diagnosticar el vehículo y hacerle saver lo que pude necesitar su auto porque ya en persona puedes abordarlo y manejar una mejor venta en persona sin necesidad de darle demasiada información y pedida de tiempo en la primer llamada pero hay clientes que saben lo que buscan y es la razón por la que te contactan porque puede ser una recomendación de algún conocido que ayas detallado antes y quedo sorprendido por el trabajo que hiciste con el amigo de esa persona y requiere un trabajo como el que le hiciste
Por qué en mi caso yo siempre antes de dejar saber mis paquetes y servicios yo configuro una primer lavada sin necesidad de ofrecerle paquetes ya estando ahí con el cliente en la cita puedes empezar a unir vínculos y hacer una amistad juguete hacer bromas para entrar en una confianza después de eso Termina su auto le dejas saber los puntos que tú ya viste que pueda necesitar para hacer un gran detalle y empezarle ofrecer paquetes de cerámica para el interior para el exterior porque sí ahí es donde realmente hay dinero pero también puedes hacer dinero con paquetes pequeños empezando que con el interior una limpieza profunda ya viendo el Cliente el resultado del interior va a estar satisfecho y en la siguiente cita puede ser alguna corrección de pintura y algún sellador porque repito no siempre en la primer llamada es ofrecerle y llenarle de información de los paquetes y precios simplemente es mi opinión no a todos nos funciona igual
18:10 damn bro he got you there man hahahaha you do sell your self a lot like that. Top class talks to much too and I felt I was being forced for a coating. As a customer I was calling for a detail and at the end walked out with a ceramic coating and idk what it is you didn’t explain what the coating is and does . A whole lot of talking and selling and I’m still confused as a customer . Luckily as a detailer I understand but as a person who doesn’t know they will get confused. Plus top class was pushy .
Jesus chris. Over 3 minutes of yappin before the customer was even allowed to say what they wanted done. Then 3 more mins of yappin. Customer had like 20 seconds of talking and the dude had 6 mins of nonstop yappin. Lol Ok the feedback they are giving eachother matches what i am commenting now that it got past the yappin. Parts
@@PolishedMobileDetailing503 lol i agree that he doesn know how to talk to his customer. The yapper mc yappingson is the lest successful of them. The other guy broke past $130k his first or 2nd year. He kept it simple and professional. The other guy sounds unconfident, confused and lost. The way to a sale is the lest resistance to the customer. Especially in detailing. If a customer calls and they get a 5 minute speech, they are tuned out 15 seconds in. Gotta have the reviews, social proof presence, branding, website, and social media so that when a customer calls, its not the price shopper looking for the cheapest price. Its a customer in need wanting to get a feel of the business before closing the deal. P
They should have a ballpark price within 90 seconds talking over the phone...if not you get the info you need and let them talk about what THEY want done...then yoh text them 2 package offerings. Talking about a bunch of stuff the customer doesnt care about they're going to lose interest. They arent detailers, keep it short and simple.
The podcast looks better with the lights off gives a better vibe why not make it a white background instead also if you have multiple guests try not to make them look crowded it’s kinda cringe to the eye other then that you’re podcasting is getting better
Ngl H2O Jr I would have hang up on you from that role play. To much talking to many questions, you sound like your trying to sell your self hard and the whole “ I’m not the cheapest” makes you sound snarky tbh.
Both conversations could use some work. It’s also something myself I’m trying to get down so communication is smooth but also doesn’t like very sales pitchy. James convo only works on those with money and most would get overwhelmed unless they have the knowledge. But look forward to tuning in as we all trying to improve at the end of the day
Yall nailed the topic!
Someone please tell me what’s wrong with Adams 9yr advanced graphine ceramic coating? I’ve applied it to several cars and to me. It looks and feels amazing. I’ve also used UK 3.0 which is great. Please tell me what I’m missing.
In my opinion, James killed it. Phone calls are similar to ads. You need to need to get to the point. Not all clients want to tell you their life story, but I do agree that some do. You need to be able to notice those signs and adjust your sales pitch. In the first roll play call, the client asked for pricing 2 different times, and a price still wasn't given until slightly later. Whereas James got the clients basic needed info: Area, Vehicle, Service(s) wanted, budget, and then boom he sold him on a high ticket service. In this business, you do need to be a little salesy, but nowhere near like a car salesmen though.
I love how raw and real this is
We try to be
Man this is a great video!‼️On the role playing i definitely feel like people can hear a sales man from miles away ! Depending on the conversation, in my opinion I think
Keeping a convo under 3-5 min should be the norm without trying to oversell, just hearing out the customer, then after y’all meet in person you can crack a joke here and there and show them your a normal human being 😌
I like this feed back 🙏 I hope we can show progression on us getting better with it as well
Lol you lost me with that phone call.😂
I woulda hung up. These guys try way to hard to have good speaking skills when they don’t 😂
It was hard to listen to
Awesome podcast. Want to thank all you guys. Your content helped me out as I was starting out. Would like to see a discussion of that one or few things that helped you turn your business to a success and what was one thing that almost broke you guys. Appreciate you guys
Hope your doing well stay blessed
Just my 2 cents I would have hung up too if I was that client, too many small talk questions without even giving the price. Sounded like you’re more focused on selling yourself hector. All my calls pretty much go like this.
Customer: I’m looking to have my car detailed. Me: what is the year make and model and are you looking for interior or exterior work? Customer : I have a 2015 Kia optima and I want just interior work. Me : what’s your main reason for wanting the interior cleaned is their stains excessive dirt etc? Client: has some stains and dirt. Me: so my deep clean interior package covers this and that and has a starting price of this. Client: great let’s do it. Me: gets address etc done.
Yes of course and editing this video had me really look at the whole convo and it was bad
Appreciate the advice and will get better
@@H2oAutoDetailSupply you guys need a east coast location man. I’m in sc and we have no detail supply shops in the entire state as well as nc. Charlotte nc would be great for y’all.
James killed that sales pitch
He was okay 😂
Nothing but raw and open opinions badass my guys
Dude wirh the hat is super stressing. He talked a lot more about yap and yap. 6 mins for a basic wash. The dude in the middle professionally informed and sold an over $1k service.
A 3rd party encounter would be 50/50 on booking for a basic service for the 2nd guy.
100% chance of the middle guy booking and getting a positive review.
That’s great how you guys can all learn from each other without getting offended. Not many people can do that in business.👍🏻
Hey h20 auto, I have a question? I started my detailed business by myself and I’m just 17 year old, how can I attract people with the work and getting notice by other people?
the three G's. what up boyz! Enjoy the journey!
Nailed it! 🙌🏽
🔥gotta keep making these videos
We will promise to have an episode every week
I know you've seen enough comments about the phone call. I'll keep mine pretty short. Way less small talk & questions, more straight forward answers and questions. Don't overload the client with information they don't care about.
Yea Hector you did do a lot of talking, I feel you tho I think you really was try to build a rapport with the cust. Just try to shorten it up a little. Otherwise great show I'm tuned in from the east coast.
Great podcast boys. You guys sitting really close man, space out a bit 😂
If you only knew how small the room was 😂
I don’t have time to listen to this but 100% I agree! Imagine spending 8+ hours on a car and charging $250 for a ticket that is normally 2500$. We need to wash out the fast money dummies and bring in the quality detailers who actually understand the proper process and procedures.
Maaan. The shop the dude on the left works at wold be binging in way more revenue of they had actual sales people. Currently the are the only name in the game with no competition. If a detailer is going into their shop the are already going to buy. Normal people dont go to detail shops to look around. Normal people dont go to casually look at detailing van/trailer set ups. If their conversion isnt high as heck, they are messing up. They are like a mcdonalds, people dont go there to price shop or look around. They go tere to get food they decided on.
Vs te middle guy is standing out and making sure he is landing the sale since his industry is overly saturated.
No one that is on the fence of buying online va buying from H20 is stepping in there to waste time.
Buen video pero en mi opinión siento que no siempre en la primer llamada ofrecer todos mis paquetes y precios yo aria mi primer cita de lavado simplemente para diagnosticar el vehículo y hacerle saver lo que pude necesitar su auto porque ya en persona puedes abordarlo y manejar una mejor venta en persona sin necesidad de darle demasiada información y pedida de tiempo en la primer llamada pero hay clientes que saben lo que buscan y es la razón por la que te contactan porque puede ser una recomendación de algún conocido que ayas detallado antes y quedo sorprendido por el trabajo que hiciste con el amigo de esa persona y requiere un trabajo como el que le hiciste
Por qué en mi caso yo siempre antes de dejar saber mis paquetes y servicios yo configuro una primer lavada sin necesidad de ofrecerle paquetes ya estando ahí con el cliente en la cita puedes empezar a unir vínculos y hacer una amistad juguete hacer bromas para entrar en una confianza después de eso Termina su auto le dejas saber los puntos que tú ya viste que pueda necesitar para hacer un gran detalle y empezarle ofrecer paquetes de cerámica para el interior para el exterior porque sí ahí es donde realmente hay dinero pero también puedes hacer dinero con paquetes pequeños empezando que con el interior una limpieza profunda ya viendo el Cliente el resultado del interior va a estar satisfecho y en la siguiente cita puede ser alguna corrección de pintura y algún sellador porque repito no siempre en la primer llamada es ofrecerle y llenarle de información de los paquetes y precios simplemente es mi opinión no a todos nos funciona igual
Hahaha dad had to come in and quite them down
H2o sr came out
That phone call act was uhhh 😬😅
18:10 damn bro he got you there man hahahaha you do sell your self a lot like that.
Top class talks to much too and I felt I was being forced for a coating. As a customer I was calling for a detail and at the end walked out with a ceramic coating and idk what it is you didn’t explain what the coating is and does . A whole lot of talking and selling and I’m still confused as a customer . Luckily as a detailer I understand but as a person who doesn’t know they will get confused. Plus top class was pushy .
🔥🔥🔥🔥
Thank you for checking us out
Jesus chris. Over 3 minutes of yappin before the customer was even allowed to say what they wanted done. Then 3 more mins of yappin.
Customer had like 20 seconds of talking and the dude had 6 mins of nonstop yappin.
Lol
Ok the feedback they are giving eachother matches what i am commenting now that it got past the yappin. Parts
100% doesn’t know how to talk to his customers
@@PolishedMobileDetailing503 lol i agree that he doesn know how to talk to his customer. The yapper mc yappingson is the lest successful of them. The other guy broke past $130k his first or 2nd year. He kept it simple and professional. The other guy sounds unconfident, confused and lost.
The way to a sale is the lest resistance to the customer. Especially in detailing. If a customer calls and they get a 5 minute speech, they are tuned out 15 seconds in.
Gotta have the reviews, social proof presence, branding, website, and social media so that when a customer calls, its not the price shopper looking for the cheapest price. Its a customer in need wanting to get a feel of the business before closing the deal. P
They should have a ballpark price within 90 seconds talking over the phone...if not you get the info you need and let them talk about what THEY want done...then yoh text them 2 package offerings. Talking about a bunch of stuff the customer doesnt care about they're going to lose interest. They arent detailers, keep it short and simple.
Pinchi. Jabon. Focal. Mexico soap is all you need pinchi Gasolina and. Dish soap axion mix 60 /40 I. Ya
The podcast looks better with the lights off gives a better vibe why not make it a white background instead also if you have multiple guests try not to make them look crowded it’s kinda cringe to the eye other then that you’re podcasting is getting better
Noted 👍🏼🙏
2nd
Compa Rico !!
First
😂😂😂
Ngl H2O Jr I would have hang up on you from that role play. To much talking to many questions, you sound like your trying to sell your self hard and the whole “ I’m not the cheapest” makes you sound snarky tbh.
Quick podcasting tip, don't fucking chew food into the mic
Good stuff 🫱🏼🫲🏽
Thanks Daniel
3rd
Sally aren’t you working