I created campaign phone user as UA-cam video you upload but the issue is coming the live call section is nớt running any number and also this option is showing on the screen Closer inbound group selection how many thing are we required for running this as like DiD and anything else need your support ؟
you need to provide logs and traces . without that its not possible to help. I have a video on how to do it here: www.patreon.com/posts/providing-logs-98588352?Link&
thank you things are very clear. but I did all that the calls don't come in. I have a local provider with a sip trunk link. the calls arrive on my router and I have routed them to the solution but I do not know how to determine the source of the problem. need your help! Please
When you say calls are coming to the router ! What do you mean by that ? Did you setup a carrier in your vicidial ? Type this command in the linux shell to see if the trunk is registered asterisk -rx “sip show peers”
@@dididiyoyo4821 then call the DID number ( your phone number that you bought from the provider ) and when you are calling check if you have any logs. to see the logs. run this command. asterisk -rvvvvvvv copy the logs and paste here when you are receiving the call
Hello sir, i want my users to be use as inbound and outbound agents, is it possible or we are not able to do so, i want my outbound agents to also answer inbound calls what should I do
Yes it’s possible to have the outbound agents answer incoming as well . Ofcourse not recommended when you have predictive dialer campaigns because you need to reserve some capacity.
Hi, I want make career in voip provider and technical support... I want to learn more about vicidail and voip.. please guide me if i want to get full course from you
@@pick-trick5522 if you mean video tutorial not much I can say. I started a FreeSWITCH series step by step you can watch it. For Asterisk previously there was a training and certification we called it dCAP . Search for it if there is any training for it join or find someone for private training. Also if you know Linux just try to install and read the book: "Asterisk the Future of telephony" and you will get the idea and can learn asterisk very well when you have finished the book
im make same steps but not work... can you help me in carrier steps may have issues in it im using goip device... work when make outbound calls but inbound with this steps not working
You need to provide necessary log for troubleshooting. I have a video here on how to do it here www.patreon.com/posts/98588352? Upload it and pm me the logs then I can troubleshoot
How do I get inbound calls to get to my VirtualBox machine running VICIdial? I had a setup with FreePBX where I just forwarded port 5060 udp to the IP address of my bare metal machine. That worked; however, the VirtualBox machine is getting its own IP address, but does not show up on my router's list of clients. I can ping the IP address, I can log into VICIdial from the web, I can make out bound calls, et al. The IP address is clearly valid and data is routed to it; however, I don't see the IP address in my router, so I can't "reserve" it for port forwarding. I've tried to manually add the IP address for the VM, and the MAC address that VirtualBox says, but no go. I just can't seem to figure out how to get port 5060 from outside public traffic routed into my VM on a host computer. Can you help? 😎🙏
In virtualbox you can set the network interface to bridge mode . then it will get and ip from your internet modem and its like a physical system in your lan. ofcourse for receiving incoming call you wont need to map at all regardless of its freepbx or vicidial . it deponds on your trunk . for such a cases that we have not public ip address and we are behind nat you should use trunks which supports register method and then you wont need to do any mapping .
@@omidmohajerani this is not working. I’ve spent all day on it 😭 The IP of my host OR the IP of my guest only show up in the router one at a time. I am unable to forward any ports at all from the outside world. I know my ISP allows this as I did it with a bare metal FreePBX install. But this virtualbox set up is just not showing up in the router. 😥
@@DavidRosengarden What is the ip address of your virtual Machine ? Is it in the same range as the other clients? what is the network type you have selected for your Virtual Machine in your VirtualBox ?
@@omidmohajerani Also, I use Twilio Elastic SIP Trunk. On FreePBX, incoming call would not receive until I forwarded port 5060 to the IP address of the FreePBX machine. Twilio does use register method, as far as I know (?)
You need to learn how to configure NAT options and how to set them in FreePBX or VICIDIAL . You dont need any port forwarding at all for an incoming call to work. You can use STUN or TURN server for it. When you are saying the IP address is pingable and you can open the web panel it can be the case even if your network type is NAT ... just ensure it is in bridged mode so that it get the ip in the same range of your internal ip addresses.
Do you mean how to get leads to call them? Usually marketing companies can run internet campaign and gather info of customers based on the rules of that country and sell to you. This is usually the legal way of it. Unfortunately always there are info to be sold in other channels as well .
Hi, you need to first see if you call the DID you are receiving the call in your system. I was trained how to check in the video. You need to connect to the Linux CLI and Asterisk CLI by running the command asterisk -r -cvvvvvv and calling the DID number and ensuring the call is hitting your VICIdial first. Check this one first and copy the log you see when you are receiving the call here so that I can help
im need to help me how to make fully call center system as press 1 for sales press 2 for customer service and need to know carrier configuration when use goip to resive call then transfer to agent can you help me how i can call you and if you need fees to learn me im ready
I didnt get your question. We dont have such list as list auto ... If your campaign is set to PD or Ratio then if you assign a list it will use it to auto dial.
![Manage VICIdial database [How to setup and use adminer in VICIdial]](http://i.ytimg.com/vi/AoYVrUKxTKw/mqdefault.jpg)
![Manage VICIdial database [How to setup and use adminer in VICIdial]](/img/tr.png)
![WEBRTC in VICIdial [Use VICIPhone in VICIBox10]](/img/n.gif)
If you need any ViciDial help, this guy is the best!
Thanks scott for the comment.
This work only for campaing example the user can't used predictive call and in the moment received one fall enter?@@omidmohajerani
Hi sir watching here from Philippines, i learn alot from your videos. Thank you so much keepsafe
Thanks, Paulo for the comment. It gives me more energy to continue. Be safe in the amazing Philippines.
Hello, your video helped me a lot. thanks a bunch
Thank you. Im glad it helped. 🙏
Great job Boss, I like it 🙏🙏
Thank you 🙌
I created campaign phone user as UA-cam video you upload but the issue is coming the live call section is nớt running any number and also this option is showing on the screen Closer inbound group selection how many thing are we required for running this as like DiD and anything else need your support ؟
you need to provide logs and traces . without that its not possible to help. I have a video on how to do it here: www.patreon.com/posts/providing-logs-98588352?Link&
thank you things are very clear. but I did all that the calls don't come in. I have a local provider with a sip trunk link. the calls arrive on my router and I have routed them to the solution but I do not know how to determine the source of the problem. need your help! Please
When you say calls are coming to the router ! What do you mean by that ? Did you setup a carrier in your vicidial ? Type this command in the linux shell to see if the trunk is registered
asterisk -rx “sip show peers”
@@omidmohajerani i didi: asterisk -rvvvvv then sip show peers
@@omidmohajerani it shows ok ok
@@dididiyoyo4821 then call the DID number ( your phone number that you bought from the provider ) and when you are calling check if you have any logs.
to see the logs. run this command.
asterisk -rvvvvvvv
copy the logs and paste here when you are receiving the call
Hello sir, i want my users to be use as inbound and outbound agents, is it possible or we are not able to do so, i want my outbound agents to also answer inbound calls what should I do
Yes it’s possible to have the outbound agents answer incoming as well . Ofcourse not recommended when you have predictive dialer campaigns because you need to reserve some capacity.
Hi,
I want make career in voip provider and technical support...
I want to learn more about vicidail and voip.. please guide me if i want to get full course from you
For vicidial you can follow step by step video tutorials here. Its good to learn asterisk or freeswitch in this line of bussiness .
@@omidmohajerani so how i get best tutorial for asterisk and freeswitch
@@pick-trick5522 if you mean video tutorial not much I can say. I started a FreeSWITCH series step by step you can watch it. For Asterisk previously there was a training and certification we called it dCAP . Search for it if there is any training for it join or find someone for private training.
Also if you know Linux just try to install and read the book: "Asterisk the Future of telephony" and you will get the idea and can learn asterisk very well when you have finished the book
im make same steps but not work... can you help me in carrier steps may have issues in it im using goip device... work when make outbound calls but inbound with this steps not working
You need to provide necessary log for troubleshooting. I have a video here on how to do it here www.patreon.com/posts/98588352?
Upload it and pm me the logs then I can troubleshoot
Very Nice done!
thanks and goodluck.
how to work lead movement in vicidial
Im not sure what is lead movement.
How do I get inbound calls to get to my VirtualBox machine running VICIdial? I had a setup with FreePBX where I just forwarded port 5060 udp to the IP address of my bare metal machine. That worked; however, the VirtualBox machine is getting its own IP address, but does not show up on my router's list of clients. I can ping the IP address, I can log into VICIdial from the web, I can make out bound calls, et al. The IP address is clearly valid and data is routed to it; however, I don't see the IP address in my router, so I can't "reserve" it for port forwarding. I've tried to manually add the IP address for the VM, and the MAC address that VirtualBox says, but no go. I just can't seem to figure out how to get port 5060 from outside public traffic routed into my VM on a host computer. Can you help? 😎🙏
In virtualbox you can set the network interface to bridge mode . then it will get and ip from your internet modem and its like a physical system in your lan.
ofcourse for receiving incoming call you wont need to map at all regardless of its freepbx or vicidial . it deponds on your trunk . for such a cases that we have not public ip address and we are behind nat you should use trunks which supports register method and then you wont need to do any mapping .
@@omidmohajerani this is not working. I’ve spent all day on it 😭 The IP of my host OR the IP of my guest only show up in the router one at a time. I am unable to forward any ports at all from the outside world. I know my ISP allows this as I did it with a bare metal FreePBX install. But this virtualbox set up is just not showing up in the router. 😥
@@DavidRosengarden What is the ip address of your virtual Machine ? Is it in the same range as the other clients? what is the network type you have selected for your Virtual Machine in your VirtualBox ?
@@omidmohajerani Also, I use Twilio Elastic SIP Trunk. On FreePBX, incoming call would not receive until I forwarded port 5060 to the IP address of the FreePBX machine. Twilio does use register method, as far as I know (?)
You need to learn how to configure NAT options and how to set them in FreePBX or VICIDIAL . You dont need any port forwarding at all for an incoming call to work. You can use STUN or TURN server for it.
When you are saying the IP address is pingable and you can open the web panel it can be the case even if your network type is NAT ... just ensure it is in bridged mode so that it get the ip in the same range of your internal ip addresses.
how we will get leads
Do you mean how to get leads to call them? Usually marketing companies can run internet campaign and gather info of customers based on the rules of that country and sell to you. This is usually the legal way of it. Unfortunately always there are info to be sold in other channels as well .
Hello
I have all the configuration but the reception numbers are not working I have not received no calls :( :(
please help me
Hi, you need to first see if you call the DID you are receiving the call in your system. I was trained how to check in the video. You need to connect to the Linux CLI and Asterisk CLI by running the command asterisk -r -cvvvvvv and calling the DID number and ensuring the call is hitting your VICIdial first. Check this one first and copy the log you see when you are receiving the call here so that I can help
im need to help me how to make fully call center system as press 1 for sales press 2 for customer service and need to know carrier configuration when use goip to resive call then transfer to agent can you help me how i can call you and if you need fees to learn me im ready
you can email me at voipdevops at gmail.com with your project requirement and we can be in contact.
Moving leads from list to list auto
I didnt get your question. We dont have such list as list auto ... If your campaign is set to PD or Ratio then if you assign a list it will use it to auto dial.