Update: shop sent customer to my shop to pick up vehicle. So as the customer came up to my shop I asked if he could turn on the vehicle and after that shut the door so we can talk and as soon as I did that. The wife said, you see the door never closes all the way! I bet that’s the problem! Bam they were sooo cool we talked afterwards and showed them the draw with the door slightly open and completely closed. Awesome day
An elderly guy retired, had a towncar. Always complained of low tires. We tore the tire down cleaned the rims new tires resealed, did everythingwe could think of. Still Kept saying tires were low over and over. Eventually we superglued the valve stem caps on. Next he complained he couldnt check his tire pressures. Turns out he would check them multiple times a day and slowly let the air out with each time he checked.
Had an elderly lady who's car would stall intermittently. We could never get the car to stall and everything looked good. We finally asked her exactly when it stalled. She said it only happened when she made a sharp left turn into her driveway. It turned out to be an intermittent open in a wire in a wire harness in the steering column area.
Why blame it on him being old. I'm 76 years and would have noticed that door crack open. But still anybody might miss that. Don't say it's because he's elderly. Lol
That just got me to think outside the box. Because he said this happened once in a while. So I can just imagine some days he closed it softer than others
My first car had a drivers door that was tricky like this, had to give it a good swing to close fully. I had to drive myself to hospital one day, then I found I would need to be there for 3-4 days. Asked my sister to come to the hospital, collect my keys and take my car back to my place during my stay. Her husband drove my car back to my place, but didn't fully close the door when he parked it. I always leave my interior light in the door position, and of course when I came home from the hospital a few days later, the battery was completely dead. I noticed before I got in to start it that the door wasn't fully shut, so I knew I didn't have to go chasing a mysterious battery drain problem. I don't remember if I tried to recharge the battery, or simply just fitted a new one.😁
yeah, when I used to work with customers I would always have to ask them several questions as they never tell you the full story. sometimes it's about just asking them straight out is there something you're not telling me or something you forgot to mention. or just have them repeat everything over to you like if you're being interviewed by the cops. if they aren't telling you the whole story you will catch on since every time they tell you it will be different or give you a little bit more information.
Working in an LA Dept of Water & Power City shop a driver comes in, tells the office guy "intermittently it quits." I just got back from a final road test with another vehicle. "Here's your next job." I questioned what and when, but the driver is gone. A lesson learned here. I'll explain later. Road testing it proved a great running 1980 GMC 6 cylinder half ton pickup. I go in to the office told how great it ran, questioned again. What, Where and How this time. He calls the driver. She had a British accent, and in that accent said "Oh the truck runs fine, it's the 'winkie' that doesn't work." "The WHAT" he asks? "You know when you want to make a left or right turn!" (The Winkie! New one on me) I replaced the flasher after verifying. Learned Note: After that, anytime I went for a road test, I ALWAYS made sure all exterior lights worked BEFORE I left for the test. Simple safety for all. Whenever a vehicle came in with the Stop/Turn Signal 1157 up to 4157 bulb not working on one side, I learned to check BOTH SIDES! You'd be surprised at how many vehicles had one bulb out and one ready to go out! Thanks Oz for this video.
Bro in law had customer complaining about his new BMW car making weird scraping noises. After several attempts at recreating noise, he had customer drive and drive in area where he heard noises the most. Turns out owner would be speeding in a bumpy area where roads were not very flat and the mud flaps were actually scrapping on the ground as the car would fly over and land back on the ground! Actually nothing wrong with the car or the height of the mud flaps.
Just today we had an old guy (I'm an auto locksmith) he tells me both fobs won't open the door and the spare keys won't go into the door lock. I told the guy he either has a dead car battery or both batteries in the fobs are dead. He swears car battery is good as he has a solar charger on it. I asked him if he bought the car used and he says no. I was focusing on the door keys. Sometimes used cars have replacement fobs and they don't cut the keys. I said he has solar charger on his battery so it has to be good. lol I send one of my guys out. This guy was using house keys he claimed the car dealer gave him to open the door. The car battery was dead which is why the buttons on the fobs didn't work. His neighbor actually Googled the fobs and figured out how to get the emergency keys out of the fob. Nothing wrong with the proper keys or door lock. This guy swears the dealer gave him the house keys as spares. We don't argue.
@@OzMechanics Everyday it's something else. We get calls for lockouts and the passenger door is unlocked. A window is down etc etc. We still get paid either way. Believe it or not we run 10-20 calls per day. Just lockouts and lost keys. A lady today actually at the same time as the old man called she was at a blood lab for a test. She says "you know when you first go in" I said ummm yeah where you sign in she says "no where you piss in the cup". Can't make this up. She hung her bag up on a hook and hung her keys on another hook. She forgot the keys and when she went back they were gone. We made her a new key. I joke about these people but if it weren't for them I wouldn't have a company. There are patterns to people who lose keys and lock themselves out. We have quite a few repeat customers.
@@scotts4125 I once had someone ask me to get in to her car as she had locked the keys inside. Our shop was next to a supermarket carpark. I told her we had a standard charge of $20 for that service (it was a few years ago) and she agreed. I walked over with the required equipment and opened it fairly quickly, she promptly stated "I'm not paying $20 for that. I threw the keys back in the car, locked it and walked away. About 10 minutes later I got a phone call from her husband, long story short, he said "good on ya, would you please open it again if she comes over and asks". I said sure but there would be a second charge as I now will have unlocked it twice. He agreed, she came over and very sheepishly paid her $40, in advance this time and I unlocked her car again. I would loved to have been a fly on the wall at her house when her and hubby got home. People don't seem to realize they are paying not only for the time I am off the paying job I had to walk away from, but also the knowledge gained over the years that enabled me to do it so quickly.
The customer actually came to my shop. And we did verify that he wasn’t closing to door hard enough. So after i verified that I put a lot of wd40 until it closed better
I had a lady tell me her suburban would die on left turns. Turned out she had a heavy long keychain that got snagged on the steering wheel a little and it would just turn off the ignition.
So this is coming from another shop. So they are going to call the customer and tell them to take him on a test drive and observe how he closes the door. Hope we get an answer
Yep. Had one a different guy looked at it twice and brought it to me after. I couldn’t see no misfire on basic driving and he said drive with me… most cases I don’t like to.. (people are crazy).. mad a u turn under the freeway and he was almost redlining it every chance he got. It was a coil. Told him for me to take customers area and abuse them like that I’m not allowed too… 😂 in your case it’s diffferent
It is funny how the content you make helps lots of other technicians and you only get couple of thousand views and efffing WhistlinDiesel's gets millions of views😂😂😂😂😂😂😂
battery drain happened in my Yukon XL 2010 find out the navigation unit cues that and still can not find electronic shop to fix the navigation unit. I have to learn electronic to fix it myself as I learn how to find battery drain as well. if anyone have a link please drop it here, Thanks
I own an 05 Tundra Crew Cab Limited 4wd that has had a parasitic drain for the past 5 years. I took it to 3 different shops and no one can figure it out. Met another Tundra owner; says the factory JBL Amp caused his to have the same mysterious problem. Has anyone else seen this? Really desperate for some advice.
Idk if this info is helpful or not but its for shits and giggles. One way i test for a draw is take off the negative cable, hook onto a body ground and then touch a test light to the negative and if it lights up then you got a draw
Update: shop sent customer to my shop to pick up vehicle. So as the customer came up to my shop I asked if he could turn on the vehicle and after that shut the door so we can talk and as soon as I did that. The wife said, you see the door never closes all the way! I bet that’s the problem! Bam they were sooo cool we talked afterwards and showed them the draw with the door slightly open and completely closed. Awesome day
An elderly guy retired, had a towncar. Always complained of low tires. We tore the tire down cleaned the rims new tires resealed, did everythingwe could think of. Still Kept saying tires were low over and over. Eventually we superglued the valve stem caps on. Next he complained he couldnt check his tire pressures. Turns out he would check them multiple times a day and slowly let the air out with each time he checked.
Had an elderly lady who's car would stall intermittently. We could never get the car to stall and everything looked good. We finally asked her exactly when it stalled. She said it only happened when she made a sharp left turn into her driveway. It turned out to be an intermittent open in a wire in a wire harness in the steering column area.
That happened to my moms car as well 2006 Buick rendezvous
Crazy
Thanks for that one Oz , no stories yet but I would love to let you know that I have learnt alot just watching you video big thumbs up .
Appreciate it. Thanks for watching. More to come
Why blame it on him being old. I'm 76 years and would have noticed that door crack open. But still anybody might miss that. Don't say it's because he's elderly. Lol
That just got me to think outside the box. Because he said this happened once in a while. So I can just imagine some days he closed it softer than others
My first car had a drivers door that was tricky like this, had to give it a good swing to close fully.
I had to drive myself to hospital one day, then I found I would need to be there for 3-4 days.
Asked my sister to come to the hospital, collect my keys and take my car back to my place during my stay.
Her husband drove my car back to my place, but didn't fully close the door when he parked it.
I always leave my interior light in the door position, and of course when I came home from the hospital a few days later, the battery was completely dead.
I noticed before I got in to start it that the door wasn't fully shut, so I knew I didn't have to go chasing a mysterious battery drain problem.
I don't remember if I tried to recharge the battery, or simply just fitted a new one.😁
I hope you made an adjustment on the door before returning the car to that senior.
I haven’t yet waiting on the other shop to let the customer open and close the door to verify the fault
Love your teacher's Story!
Thanks Fred
Your absolutely right, the history from customers about their cars is very very helpful!
That is 💯
yeah, when I used to work with customers I would always have to ask them several questions as they never tell you the full story. sometimes it's about just asking them straight out is there something you're not telling me or something you forgot to mention. or just have them repeat everything over to you like if you're being interviewed by the cops. if they aren't telling you the whole story you will catch on since every time they tell you it will be different or give you a little bit more information.
Being a body guy, I’ve seen this exact issue many times, and usually from other shops that missed it.
This one was an eye opener for sure
Interesting!! 3 amp over time 👍🏼 good diog!!!
That is nutssss. That will kill a battery overnight
Working in an LA Dept of Water & Power City shop a driver comes in, tells the office guy "intermittently it quits."
I just got back from a final road test with another vehicle. "Here's your next job."
I questioned what and when, but the driver is gone.
A lesson learned here. I'll explain later.
Road testing it proved a great running 1980 GMC 6 cylinder half ton pickup. I go in to the office told how great it ran, questioned again. What, Where and How this time. He calls the driver. She had a British accent, and in that accent said "Oh the truck runs fine, it's the 'winkie' that doesn't work." "The WHAT" he asks?
"You know when you want to make a left or right turn!" (The Winkie! New one on me)
I replaced the flasher after verifying.
Learned Note: After that, anytime I went for a road test, I ALWAYS made sure all exterior lights worked BEFORE I left for the test. Simple safety for all.
Whenever a vehicle came in with the Stop/Turn Signal 1157 up to 4157 bulb not working on one side, I learned to check BOTH SIDES! You'd be surprised at how many vehicles had one bulb out and one ready to go out!
Thanks Oz for this video.
Thank you the information , a troubleshooter or out of the box thinker , looking fwd to your next video
Bro in law had customer complaining about his new BMW car making weird scraping noises. After several attempts at recreating noise, he had customer drive and drive in area where he heard noises the most. Turns out owner would be speeding in a bumpy area where roads were not very flat and the mud flaps were actually scrapping on the ground as the car would fly over and land back on the ground! Actually nothing wrong with the car or the height of the mud flaps.
Got to loves these
I get all the information I can from my customer. Many times it leads me to the problem or helps to lead me to it.
The ones from other shops are a bit tricky. Some shops don’t let me talk to the customers
Just today we had an old guy (I'm an auto locksmith) he tells me both fobs won't open the door and the spare keys won't go into the door lock. I told the guy he either has a dead car battery or both batteries in the fobs are dead. He swears car battery is good as he has a solar charger on it. I asked him if he bought the car used and he says no. I was focusing on the door keys. Sometimes used cars have replacement fobs and they don't cut the keys. I said he has solar charger on his battery so it has to be good. lol
I send one of my guys out. This guy was using house keys he claimed the car dealer gave him to open the door. The car battery was dead which is why the buttons on the fobs didn't work. His neighbor actually Googled the fobs and figured out how to get the emergency keys out of the fob. Nothing wrong with the proper keys or door lock. This guy swears the dealer gave him the house keys as spares. We don't argue.
Holy smokes
@@OzMechanics Everyday it's something else. We get calls for lockouts and the passenger door is unlocked. A window is down etc etc. We still get paid either way. Believe it or not we run 10-20 calls per day. Just lockouts and lost keys. A lady today actually at the same time as the old man called she was at a blood lab for a test. She says "you know when you first go in" I said ummm yeah where you sign in she says "no where you piss in the cup". Can't make this up. She hung her bag up on a hook and hung her keys on another hook. She forgot the keys and when she went back they were gone. We made her a new key. I joke about these people but if it weren't for them I wouldn't have a company. There are patterns to people who lose keys and lock themselves out. We have quite a few repeat customers.
@@scotts4125 I once had someone ask me to get in to her car as she had locked the keys inside.
Our shop was next to a supermarket carpark.
I told her we had a standard charge of $20 for that service (it was a few years ago) and she agreed.
I walked over with the required equipment and opened it fairly quickly, she promptly stated "I'm not paying $20 for that.
I threw the keys back in the car, locked it and walked away.
About 10 minutes later I got a phone call from her husband, long story short, he said "good on ya, would you please open it again if she comes over and asks". I said sure but there would be a second charge as I now will have unlocked it twice.
He agreed, she came over and very sheepishly paid her $40, in advance this time and I unlocked her car again. I would loved to have been a fly on the wall at her house when her and hubby got home.
People don't seem to realize they are paying not only for the time I am off the paying job I had to walk away from, but also the knowledge gained over the years that enabled me to do it so quickly.
Another great video thanks
Thanks Michael
Thanks for the video.
Thanks for watching
Love this video right here
Thanks for watching
good catch.
Moral of the story. We all are getting old.😊
Heck yea my back is hurting just by reading this
@@OzMechanics 😆
Other than slamming the door what fixed it? New lock mechanism stricker or hinges 😊
The customer actually came to my shop. And we did verify that he wasn’t closing to door hard enough. So after i verified that I put a lot of wd40 until it closed better
My 91 Corvette has that old door feel and people leave it open all the time
I had a lady tell me her suburban would die on left turns. Turned out she had a heavy long keychain that got snagged on the steering wheel a little and it would just turn off the ignition.
And let me guess they left you with just the key when they dropped it off ? That would suck
@@OzMechanics exactly!
Don't leave us in the dark. Did someone have the old man come in and close the door to see that was what was happening? And what caused the misfire?
So this is coming from another shop. So they are going to call the customer and tell them to take him on a test drive and observe how he closes the door. Hope we get an answer
@@OzMechanics Me too.
Look at that
What was the cause of the misfire when the customer went up the hill?
low fuel level??
Coil going bad
Yep. Had one a different guy looked at it twice and brought it to me after. I couldn’t see no misfire on basic driving and he said drive with me… most cases I don’t like to.. (people are crazy).. mad a u turn under the freeway and he was almost redlining it every chance he got. It was a coil. Told him for me to take customers area and abuse them like that I’m not allowed too… 😂 in your case it’s diffferent
I'd be questioning why the centre/high mount brake lamp stays on when the door isn't fully closed.
Is that a fault, or a safety feature?
Not too sure. Don’t know what the engineers were thinking
It is funny how the content you make helps lots of other technicians and you only get couple of thousand views and efffing WhistlinDiesel's gets millions of views😂😂😂😂😂😂😂
Slowly the channel is growing
These problems are the worst, you never get all the details . 😅
Especially when it comes from another shop because you don’t get the whole story and you can’t talk to the customer as you are a subcontractor
Same thing on my Ford F-150 if i don't check my door
Now I’m making sure to check this
Glove box light stayed on because the door didn't open the switch.
Not enough area in the comments for examples. 😂
The comment are climbing
battery drain happened in my Yukon XL 2010 find out the navigation unit cues that and still can not find electronic shop to fix the navigation unit. I have to learn electronic to fix it myself as I learn how to find battery drain as well. if anyone have a link please drop it here, Thanks
I own an 05 Tundra Crew Cab Limited 4wd that has had a parasitic drain for the past 5 years. I took it to 3 different shops and no one can figure it out. Met another Tundra owner; says the factory JBL Amp caused his to have the same mysterious problem. Has anyone else seen this? Really desperate for some advice.
Idk if this info is helpful or not but its for shits and giggles. One way i test for a draw is take off the negative cable, hook onto a body ground and then touch a test light to the negative and if it lights up then you got a draw