Thanks for sharing. I bought a Hyundai Santa Cruz in August of 2022 . I did get a recall notification letter for the trailer hitch recall but not for the turbo, body panel nor the transmission. I contacted Hyundai customer service, the 1-855 number and they advised that the recalls were specific to a car’s VIN implying that certain recalls did not apply to all Hyundai vehicles. Don’t know whether this is true or not.
It's sad when a manufacturer and dealerships won't honor their warranties, and deny recalls. Buying a new AND used car is a gamble - if you get a lemon, you have to go through hell to hopefully get any help. And if you do, there's no guarantee the service departments know how to fix the problems.
Have had this truck for about 15k miles and love it but also VERY happy i got the base engine. Heard there were way too many issues with the turbo engine
That’s one of the reasons I bought. The base. Had a conversation with a tech before I traded in my Tucson. He RECOMMENDED THE NON TURBO/NON DCT version. Said the turbo versions had problems. I’m happy so far.
if it's a secret or hidden recall, it means you have to scream loud to get it fixed. My son has a 2013 Hyundai Elantra that needed a new engine......I had to scream loud to get it fixed......
I never had any Problems but I got a recall! Went in for Service they reprogrammed it and that was it. I have the Letter I can show you the Letter. I have a 22 year relationship and it's been a great relationship with them. I have owned since 1999 owned one sportage 3 Souls and now my 2022 Hyundai Santa Cruz SEL Premium turbo with activity package. I pull a 19 foot Rock Wood Camper with no Problems. I Love my little Truck Swiss Army Knife. I get no money or anything! Rusty Clarke Chester/Enon Va. I bought my Truck for Broad Street Hyundai Richmond Va and get it Serviced at Colonial Hyundai Walthal Va. For 24 years I have had great Service. As soon as KIA gets their truck I plan to get another one for my wife! I got mine in August of 22 as soon as they came out. Love this little Truck. Sold my STX F 150 and never looked back. Mine came with 125k warranty and lifetime Synthetic Oil changes. I am Sorry he has problems but I have not . Except for getting a tow package and getting it put on and replaced the tail License plate lights got water in them.
@@dm19609721 No, the SE and base SEL trims come with an 8 speed transmission that is not dual clutch but can be optioned with Awd. 196 hp I believe. Plenty for normal driving. It can tow 3500 lbs while the dual clutch can tow 5000 lbs
I bought a 2023 Santa Cruz and I am experiencing the same problems. I brought it in and they had it for a month to repair. Got it back and the next day the same problems. I have to wait for a month to get a loaner car.
Did you not look into the record of recalls for the last 5years ...they were the king of the recall record ...anything but Hyundai for me ....Mazda for me .
My SC went into "limp mode" as well (SEL non turbo) twice so far. First time, they replaced an o-ring and sensor and the second time, they stated they couldn't find the problem. My case manager said if it happens a third time, they will issue a buyback :/
The reason why all follow on visits they will 'claim' to find no problem is.. LEMON LAWS, once a new car has 3 or more visits for the same problem, they have to BUY IT BACK from you...
Update: Back in August, I had a warning come up on the infotainment screen stating a problem with the transmission (I forgot the DTC code) and to bring it to a dealership immediately. Called Hyundai, they didn't offer a buyback, sold it at the dealership and got a Honda Ridgeline. Best decision I could of made. It was a great little truck, but there's way too many bugs that Hyundai needs to work out. Quality control is a huge issue with these things. @@randytrivitt6539
@@helencosta4234 All States, and your legal fees are FREE to you. Call a Lemon Lawyer, and ask, Keep your receipts, and try to grab a screen shop of the Hyundai documents I showed. Hyundai HATES these secrets out.
Surprised you haven't gotten the Hyundai fanboys and fangirls comments yet..." I've got 12,000 miles on mine and not a single issue." "You shouldn't be going around trashing a brand." "All car makers have a few bad ones. " Or, " It's a Public forum you are always going to hear more negative post than good ones." ... until something goes wrong with their Hyundai, then, crickets.
All I ask is people research the Santa Cruz and read the Hyundai documents, RECALLS AND "DO NOT SELL" thats pretty clear, and that is directly from Hyundai. Dont buy a LEMON...
@@cmscms123456!! Thanks for the info though!! #From what I'm seeing on your paper in that book you got there it is says Hyundai Santa Fe!! Seriously!!?!? 😳😅😮🧐🤷🤔🔔🔥🙌🤯
I have 2023 base model at 16,277 miles that’s having transmission issues. Taking it into to beach blvd Hyundai next week to see what the issue is. Thanks for your information.
Make sure to keep all your receipts... especially oil changes. Tustin Hyundai told me they didnt have appointments available. I told them I needed my car now... They said bring it in now, and we will give you a loan car... Get a loan car no matter what, even if they GIVE you a rental for FREE... Once a new car has been in for repairs 3 times or more and dealer cant fix it.... LEMON LAW kicks in Lemon Lawyers do not charge you, they collect from Hyundai... KEEP ALL RECEIPTS from Hyundai.
The warranty includes towing does it not? If so I would have had it towed to the dealer I bought it from. Limp mode is meant to get vehicle off the road, not drive home lol
I have a 2022 Santa Cruz LTD and it has been working very well and all recalls have been dealt with and I'm at 70,000km and yes I'm in Canada that's 43,496 miles, maybe I'm just lucky
I dont see these things having a future. Most disconcerting about the whole experience was how Hyundai Corporate and Dealership lied over and over about these RECALLS that are easy to find online. NEVER deal with Hyundai/Kia again.
The PROBLEM is.. Hyundai LIES to your face... READ THE DOCUMENTS.. those are from Hyundai, and they REFUSE TO ADMIT THESE PROBLEMS>... Dont deal with a LIAR, DONT BUY A LEMON
Thank you so much for the time you took to research and video. My mind was totally made up with this info. I will now stay the fuck away from hyundai. Crazy part of my story I was doing research because I was interested in buying a Santa cruz (not now)
Our Hyundai dealer honored all repairs for the engine recalls and anything else , they have always taken care of anything and when have had many and still do, never a problem .
Thats all fine, if going back and forth to your dealer has become a part time job for you.. I dont have the time for that... I bought a new Chevy Colorado.... over 9500 miles... not a single hiccup ...
Collect all receipts for all service, including oil changes done else where, contact a Lemon Lawyer, they proceed for free, Complain to your State's Attorney General, and State DMV, and BBB, outline. The squeaky wheel gets the oil
Seems that newer vehicles like Toyota, Ford, Honda and others have so many issues, some very serious or "life threatening", it's like being prescribed medications with serious "side effects."
True all cars might have issues... Question becomes.... HOW DO THEY TREAT THEIR CUSTOMERS? LIE TO THEM???? LIE REPEATEDLY ABOUT RECALLS.....?????? TUSTIN HYUNDAI - Service Depot LIED TO ME, Service Manager LIED TO ME, TUSTUN HYUNDAI, GENERAL MANAGER LIED TO MY FACE.... HYUNDAI CORPORATE LIED TO ME....
Once they call and tell you its ready for pickup... you start paying storage fees... and who's making the car payments...? ME... that is not a solution.
FOLLOW UP.. Aug 2024. . I think someone from Hyundai, has been 'nicely' contacting me, about taking this video down.... I dont know why I should.. it is all factual, I have kept all of this documentation.... This is a 'public service' I am doing here....
The problem with the base model is... the seats,, feels like you're sitting on a log, and the covering is like a burlap bag, and 100 grit sandpaper. Just dont risk getting involved with Hyundai.
@@cmscms123456 I saw that immediately. Car Covercraft had really excellent seat covers. Problem solved. 2022 SC 2.5 NA SEL, 8K miles. Dealership where I live is a frigging nightmare. Idiots.
i remember the old Hyundai excel cars my dad and sister had one because they were cheap couldn't move out of their own way lol my sisters engine blew right after she paid it off lol
If it only has 6,000 miles it should still be under warranty anyway right? I'm not seeing what the big deal is? I bought a Maverick instead and I have really enjoyed it. I like that it has a real 8-speed transmission
The "BIG DEAL" IS... the car dropped down to 20 MPH on the FREEWAY in southern California... other traffic moving at near 70 MPH... YOU TRY THAT ONE TIME.... SLAM ON YOUR BRAKES in the middle of a freeway doing 70,, see if thats a "BIG DEAL"... Then Hyundai LIED repeatedly about the RECALLS... and REFUSED to repair the car... THATS A BIG DEAL
You sit on your high horse and blame Hyundai Corporation when they have issued the recall, but your real problem in my opinion is with the Hyundai DEALERSHIP that isn't up to date or without a clue of the recall if that is actually the case. You probably paid a great deal over MSRP out there in California too. I'm guessing at least 5k over...YOU should have researched the dealership and their service department before you bought your vehicle there. Live and learn!😊
Im a mechanical engineer by trade. failures happen, this is commonly called 'going into production too early on the learning curve' destructive and non destructive testing is vital. Hyundai's response to their failures is very telling. Id stay far, far away from Hyundai/Kia products.
My guess is Hyundai will stop selling the Santa Cruz. Those with the DCT will disappear fairly quickly in the used car market, the others might make OK $5-8,000 cars.
There’s no car that isn’t trashed on Internet forums. It’s gotten to the point that “research” before you buy is no different than reading Amazon reviews. You know some of them are total bs. Some are true. Some buyers are their own worst enemies. Some companies are terrible. Ultimately it comes down to having to guess based on an overload of documentation and anonymous information.
The POINT is.... not that the car had 'failures' the PROBLEM IS,, HYUNDAI would not ACCEPT their failures and FIX IT... Hyundai is not a standup company and should be avoided.
Thanks for the info. Santa Cruz was on my short list. I might let this mini pick up line for every brand ride for a while. great info. I did hear through some reviews that the double clutch trans was not dependable !
Hyundai definitely knows it exists. If you had them look it up by your VIN, and your VIN isn't currently attached to the recall, then sure, they will tell you that you don't have a recall.
I'm not surprised.. and that's why I have a Highlander 😆😅 These days old Toyotas are the way to go. $40k for a Hyundai? You can get; a Tacoma, 4 Runner or Tundra 😳
@@cmscms123456 I'm so sorry about what you're going through. Your video is so informative! Everyone should be thanking you! I see posts about the 2023 model having problems as well, but Hyundai hasn't included them in the recall. I won't be buying a Hyundai. Thanks again. 💜
When your transmission goes out, and it will... the vehicle will quickly drop to 20 mph, its called 'limp mode' you get no warning, no warning lights. try not to get killed if you're on the highway. These vehicles are a menace and should not be on the road.
@@cmscms123456 yours came with a DCT mine came with a CVT which are very solid and reliable. A DCT is pretty much useless in an SUV and they don't last a long time if you drive in every day traffic. It pays to do research ahead of time instead of after.
I don't know if you are uniformed or just angry and acting out, but this recall is hardly hidden! All affected owners received a notice of this recall and searching by VIN, will instantly identify any affected vehicles. Did you throw away mail or buy this used, not sure but you are WAY off-base here, nothing hidden, no subterfuge or malice on the manufacturers part. Yes, it sucks (I own a 2022 SC), but it was not hidden or otherwise supressed...
CLEARLY you are not informed about the 'process' of 'RECALL' certain cars are 'selected' and some are not selected for 'recalls' MY CAR was just outside the selected VIN range. My car had all the same issues, so I didnt not get a recall notice. BUT.. when I asked the dealership the LIED and said there were never any RECALLS on the car I owned... MY ISSUE with HYUNDAI is THEY ARE LIARS.. and should be avoided at all cost... Seems you're another Hyundai employee trolling me.... I get a lot of grief from Hyundai about this.
@@cmscms123456 You never included that YOUR VIN was excluded from the recall. And yes, I am fully aware how it works, but thanks. If the recall didn't affect your VIN, then you weren't notified (and wouldn't be), and if the dealer said that exact sentence, and not "YOUR vehicle has no recalls", then maybe actually looked up your specific VIN or are just incompetent, but EITHER WAY, they aren't Hyundai Corporate...
@@cmscms123456 Not a Hyundai employee or even in the auto biz. I am angry too but I understand 1. Crap happens, 2. Many vendors have recalls, 3. I was notified and there is a free recall/service and 4. THE DEALERS ARE CAR SALESMEN. Finally, always look up any vehicle you own or plan to buy using the VIN on NHTSA, especially if you suspect a recall exists...
I went to the General Manger of the dealership (Tustin Hyundai, CA) and show him Hyundai Documents... he continued to lie and denied they existed.. he would not look at them and would not allow me to leave them with him.
@@jackfetter The Hyundai documents are CLEARLY SHOWN in this video. One even says "DO NOT SELL" vehicles... This a BIG PROBLEM,, putting lives in danger.
worst part is what they charge for this car knowing it's fuked up
Dont expect much from Koreans, they wont deliver on their promise,
I hope you will get a resolution soon. Thanks for sharing your concern.
For 2024, the Kia Seltos is no longer using the DCT, and replacing it with a traditional 8 spd automatic... gee I wonder why. 🙄
Yet, the 2024 premium model Santa Cruz will have the DCT! So disappointing!
Thanks for sharing. I bought a Hyundai Santa Cruz in August of 2022 . I did get a recall notification letter for the trailer hitch recall but not for the turbo, body panel nor the transmission. I contacted Hyundai customer service, the 1-855 number and they advised that the recalls were specific to a car’s VIN implying that certain recalls did not apply to all Hyundai vehicles. Don’t know whether this is true or not.
It's sad when a manufacturer and dealerships won't honor their warranties, and deny recalls. Buying a new AND used car is a gamble - if you get a lemon, you have to go through hell to hopefully get any help. And if you do, there's no guarantee the service departments know how to fix the problems.
I was looking at hyundai cars today, and I'm so glad I seen your video, you have convinced me, so thank you.
I published Hyundais OWN documents... the have tried to get me to stop. but I wont
Have had this truck for about 15k miles and love it but also VERY happy i got the base engine. Heard there were way too many issues with the turbo engine
I call BS.. you're a Hyundai shill employee...
@cmscms123456 that's hilarious you hate on a brand so much you think a guy with a positive comment is an employee. I'm a barber lmao get a life
That’s one of the reasons I bought. The base. Had a conversation with a tech before I traded in my Tucson. He RECOMMENDED THE NON TURBO/NON DCT version. Said the turbo versions had problems. I’m happy so far.
It's hard to believe that they know about the bad transmission but keep putting them in cars
Thanks for exposing these issues with Hyundai/Kia...
if it's a secret or hidden recall, it means you have to scream loud to get it fixed. My son has a 2013 Hyundai Elantra that needed a new engine......I had to scream loud to get it fixed......
They'd be a lot of yelling going on at each Hyundai dealership...
I never had any Problems but I got a recall! Went in for Service they reprogrammed it and that was it. I have the Letter I can show you the Letter. I have a 22 year relationship and it's been a great relationship with them. I have owned since 1999 owned one sportage 3 Souls and now my 2022 Hyundai Santa Cruz SEL Premium turbo with activity package. I pull a 19 foot Rock Wood Camper with no Problems. I Love my little Truck Swiss Army Knife. I get no money or anything! Rusty Clarke Chester/Enon Va. I bought my Truck for Broad Street Hyundai Richmond Va and get it Serviced at Colonial Hyundai Walthal Va. For 24 years I have had great Service. As soon as KIA gets their truck I plan to get another one for my wife! I got mine in August of 22 as soon as they came out. Love this little Truck. Sold my STX F 150 and never looked back. Mine came with 125k warranty and lifetime Synthetic Oil changes. I am Sorry he has problems but I have not . Except for getting a tow package and getting it put on and replaced the tail License plate lights got water in them.
Sorry you are going through that. Another reason why I am glad that I bought the base engine and base transmission on my Santa Cruz Sel.
doesn't the base engine come with a dual clutch auto transmission?
@@dm19609721 No, the SE and base SEL trims come with an 8 speed transmission that is not dual clutch but can be optioned with Awd. 196 hp I believe. Plenty for normal driving. It can tow 3500 lbs while the dual clutch can tow 5000 lbs
It doesn’t. It’s a non-turbo charged engine with a traditional 8 speed gear box
I have the base Santa Cruz and noticed some transmission slippage at 16,277 miles
@@colinwood8376 sorry to hear that. I believe Hyundai has a standard 10 year 100,000 transmission warranty. 12k on mine. So far so good
I got a letter from Hyundai stating this exact problem. Made an appointment got it repaired. Don't know why you wouldn't have got one.
Because they are liars.
then how come no one else got that same letter?
@@joseviana2112 Hyundai will only fix if you complain enough or get a Lemon Lawyer.... I got rid of my Santa Cruz.. NEVER AGAIN
I bought a 2023 Santa Cruz and I am experiencing the same problems. I brought it in and they had it for a month to repair. Got it back and the next day the same problems. I have to wait for a month to get a loaner car.
i'm surprised you actually were able to talk to someone from HYUNDAI.. some of their lines have been disconnected...and dealers refuse to help
Did you not look into the record of recalls for the last 5years ...they were the king of the recall record ...anything but Hyundai for me ....Mazda for me .
Almost bought one; glad I bought a Tacoma....
That's why I'm gonna wait for the Ford Maverick trimmer. It's hard to get, their sold out, but I'm a patient person.
I wasn't to see Toyota's new offering. Maybe Honda will get into the sub-truck market too.
Maverick has more problems
My SC went into "limp mode" as well (SEL non turbo) twice so far. First time, they replaced an o-ring and sensor and the second time, they stated they couldn't find the problem. My case manager said if it happens a third time, they will issue a buyback :/
The reason why all follow on visits they will 'claim' to find no problem is.. LEMON LAWS, once a new car has 3 or more visits for the same problem, they have to BUY IT BACK from you...
Good thanks for the info really do appreciate!! The knowledge and truth!! Thanks... 👍👍👍
Update: Back in August, I had a warning come up on the infotainment screen stating a problem with the transmission (I forgot the DTC code) and to bring it to a dealership immediately. Called Hyundai, they didn't offer a buyback, sold it at the dealership and got a Honda Ridgeline. Best decision I could of made.
It was a great little truck, but there's way too many bugs that Hyundai needs to work out. Quality control is a huge issue with these things. @@randytrivitt6539
@@cmscms123456 In all states or is it different in different states? I'm on #2 tow experience now.
@@helencosta4234 All States, and your legal fees are FREE to you. Call a Lemon Lawyer, and ask, Keep your receipts, and try to grab a screen shop of the Hyundai documents I showed. Hyundai HATES these secrets out.
There are no recalls for the newer 2023 Santa Cruz re: the DCT as far as I know. Anyone hear otherwise?
I'm not clear on this, either. Also, the 2024 turbo has the DCT as well, which is really disappointing.
Hyundai corporation is such a sham.
Spread the word.
Hyundai doing the same sh*t to oversea customers. Rather than face the truth, hid it under the rug and hope people don’t find out about it.
Surprised you haven't gotten the Hyundai fanboys and fangirls comments yet..." I've got 12,000 miles on mine and not a single issue." "You shouldn't be going around trashing a brand." "All car makers have a few bad ones. " Or, " It's a Public forum you are always going to hear more negative post than good ones." ... until something goes wrong with their Hyundai, then, crickets.
All I ask is people research the Santa Cruz and read the Hyundai documents, RECALLS AND "DO NOT SELL" thats pretty clear, and that is directly from Hyundai. Dont buy a LEMON...
@@cmscms123456!! Thanks for the info though!! #From what I'm seeing on your paper in that book you got there it is says Hyundai Santa Fe!! Seriously!!?!? 😳😅😮🧐🤷🤔🔔🔥🙌🤯
Please explain Hyundai's own documents, RECALLS and STOP SELL orders. and their constant lying about their problematic transmission
I have 2023 base model at 16,277 miles that’s having transmission issues. Taking it into to beach blvd Hyundai next week to see what the issue is. Thanks for your information.
Make sure to keep all your receipts... especially oil changes. Tustin Hyundai told me they didnt have appointments available. I told them I needed my car now... They said bring it in now, and we will give you a loan car... Get a loan car no matter what, even if they GIVE you a rental for FREE... Once a new car has been in for repairs 3 times or more and dealer cant fix it.... LEMON LAW kicks in Lemon Lawyers do not charge you, they collect from Hyundai... KEEP ALL RECEIPTS from Hyundai.
Good luck... watch my video again, and make some screen shots of those Hyundai documents.. they HATE SEEING THOSE....
The warranty includes towing does it not? If so I would have had it towed to the dealer I bought it from. Limp mode is meant to get vehicle off the road, not drive home lol
I just used road side assist twice in the past three weeks. No fun!
I have a 2022 Santa Cruz LTD and it has been working very well and all recalls have been dealt with and I'm at 70,000km and yes I'm in Canada that's 43,496 miles, maybe I'm just lucky
I dont see these things having a future. Most disconcerting about the whole experience was how Hyundai Corporate and Dealership lied over and over about these RECALLS that are easy to find online. NEVER deal with Hyundai/Kia again.
Got mine fixed
No problems after that
The PROBLEM is.. Hyundai LIES to your face... READ THE DOCUMENTS.. those are from Hyundai, and they REFUSE TO ADMIT THESE PROBLEMS>... Dont deal with a LIAR, DONT BUY A LEMON
Trade it for a Honda Ridgeline, a much better truck!
Thank you so much for the time you took to research and video. My mind was totally made up with this info. I will now stay the fuck away from hyundai. Crazy part of my story I was doing research because I was interested in buying a Santa cruz (not now)
So does the Santa Cruz use dual clutch transmission fluid or the automatic transmission fluid?
sorry I dont know I got rid of that piece of crap.
Are they still catching on fire ??
Our Hyundai dealer honored all repairs for the engine recalls and anything else , they have always taken care of anything and when have had many and still do, never a problem .
Thats all fine, if going back and forth to your dealer has become a part time job for you.. I dont have the time for that... I bought a new Chevy Colorado.... over 9500 miles... not a single hiccup ...
40,000 miles on my hyundai sante fe transmission went out! POS
Collect all receipts for all service, including oil changes done else where, contact a Lemon Lawyer, they proceed for free, Complain to your State's Attorney General, and State DMV, and BBB, outline. The squeaky wheel gets the oil
Yep . Dealing with the same BS.
Keep all your receipts, and get a lemon lawyer, they work for FREE.... Hyundai pays the legal fees... Check it out.
Ditto any car with dual clutch automantic trans all have power failures
Not VW's.
VW's dual clutches are very reliable.
@@Incomudro1963 no they are not
@@Whileweweresinners Yeah... They are.
Seems that newer vehicles like Toyota, Ford, Honda and others have so many issues, some very serious or "life threatening", it's like being prescribed medications with serious "side effects."
True all cars might have issues... Question becomes.... HOW DO THEY TREAT THEIR CUSTOMERS? LIE TO THEM???? LIE REPEATEDLY ABOUT RECALLS.....?????? TUSTIN HYUNDAI - Service Depot LIED TO ME, Service Manager LIED TO ME, TUSTUN HYUNDAI, GENERAL MANAGER LIED TO MY FACE.... HYUNDAI CORPORATE LIED TO ME....
Drive it to the dealer and leave it their,let them deal with it
Once they call and tell you its ready for pickup... you start paying storage fees... and who's making the car payments...? ME... that is not a solution.
FOLLOW UP.. Aug 2024. . I think someone from Hyundai, has been 'nicely' contacting me, about taking this video down.... I dont know why I should.. it is all factual, I have kept all of this documentation.... This is a 'public service' I am doing here....
It's a Hyundai , low quality. I thought everyone knew that. It's a Korean vehicle.
As far as the Santa Cruz is concerned the base engine and transmission combo is the way to go.
The problem with the base model is... the seats,, feels like you're sitting on a log, and the covering is like a burlap bag, and 100 grit sandpaper. Just dont risk getting involved with Hyundai.
@@cmscms123456 I saw that immediately. Car Covercraft had really excellent seat covers. Problem solved. 2022 SC 2.5 NA SEL, 8K miles. Dealership where I live is a frigging nightmare. Idiots.
i remember the old Hyundai excel cars my dad and sister had one because they were cheap couldn't move out of their own way lol
my sisters engine blew right after she paid it off lol
If it only has 6,000 miles it should still be under warranty anyway right? I'm not seeing what the big deal is? I bought a Maverick instead and I have really enjoyed it. I like that it has a real 8-speed transmission
The "BIG DEAL" IS... the car dropped down to 20 MPH on the FREEWAY in southern California... other traffic moving at near 70 MPH... YOU TRY THAT ONE TIME.... SLAM ON YOUR BRAKES in the middle of a freeway doing 70,, see if thats a "BIG DEAL"... Then Hyundai LIED repeatedly about the RECALLS... and REFUSED to repair the car... THATS A BIG DEAL
You sit on your high horse and blame Hyundai Corporation when they have issued the recall, but your real problem in my opinion is with the Hyundai DEALERSHIP that isn't up to date or without a clue of the recall if that is actually the case. You probably paid a great deal over MSRP out there in California too. I'm guessing at least 5k over...YOU should have researched the dealership and their service department before you bought your vehicle there. Live and learn!😊
My truck is in the shop now transmission is gone it has 15,000km on it 2022 Santa Cruz.
It's a beautiful small truck. Too bad their dual clutch transmission are unreliable.
Im a mechanical engineer by trade. failures happen, this is commonly called 'going into production too early on the learning curve' destructive and non destructive testing is vital. Hyundai's response to their failures is very telling. Id stay far, far away from Hyundai/Kia products.
My guess is Hyundai will stop selling the Santa Cruz. Those with the DCT will disappear fairly quickly in the used car market, the others might make OK $5-8,000 cars.
Yep, I bought it for the style and function. The reliability has been a disappointment.
There’s no car that isn’t trashed on Internet forums. It’s gotten to the point that “research” before you buy is no different than reading Amazon reviews. You know some of them are total bs. Some are true. Some buyers are their own worst enemies. Some companies are terrible. Ultimately it comes down to having to guess based on an overload of documentation and anonymous information.
The POINT is.... not that the car had 'failures' the PROBLEM IS,, HYUNDAI would not ACCEPT their failures and FIX IT... Hyundai is not a standup company and should be avoided.
DO NOT get the Turbo Engine, it's a crap tranny in it. Go with the SEL Limited non turbo charged engine, that's where the problem is.
Can you forward these documents to me?
Any update?
Ive read Hyundai is ending, quietly ending production on the Santa Cruz...
Chrysler, KIA, and Hyundai are generally sold to people with poor credit that are unable to purchase Toyotas...
#From what I'm seeing on your paper in that book you got there it says Hyundai Santa Fe!! Seriously!!?!? 😳😅😮🧐🤷🤔🔔🔥🙌🤯
Thanks for the info. Santa Cruz was on my short list. I might let this mini pick up line for every brand ride for a while. great info. I did hear through some reviews that the double clutch trans was not dependable !
$40,000!! Damn. I'd give them $27,000 or get a Subaru.
Dual clutch is as dependable as any other modern automatic transmission. I have it on our 2021 Kona, no problems so far.
You people trip me out. You must didn't treat your santa cruz right. Because I no issues
I had the exact same problems almost to a tee. Hyundai is the worst!
Keep all your receipts, and find a lemon law layer.. it is FREE for you, Hyundai pays the legal fees.. Worked for me.
Hyundai definitely knows it exists. If you had them look it up by your VIN, and your VIN isn't currently attached to the recall, then sure, they will tell you that you don't have a recall.
They told me there was NEVER a recall of the Santa Cruz. Thats a LIE, there is also a "STOP SELLING" on the DCT Santa Cruz.
You are dealing with bad dealership it sounds like and you are blaming on Hyundai company
Hyundai are garbage
@@sangh1120 I got the SAME lies from Hyundai Corp. Look at the Hyundai documents I included in this video, Hyundai says that document 'does not exist'
@@cmscms123456 There's no way Hyundai told you that. That would be illegal.
Perhaps your dealer did.
Your dealer is not Hyundai.
I'm not surprised.. and that's why I have a Highlander 😆😅
These days old Toyotas are the way to go. $40k for a Hyundai? You can get; a Tacoma, 4 Runner or Tundra 😳
Toyota does the same thing. Will lie to you about their truck frame rust.
Experience loss of power 2023 Hyundai
Too bad you didn’t do that research before you bought it. Sorry that happened.
Im just letting everyone know what LIARS Hyundai is, and dont buy a LEMON from them.
@@cmscms123456 I'm so sorry about what you're going through. Your video is so informative! Everyone should be thanking you! I see posts about the 2023 model having problems as well, but Hyundai hasn't included them in the recall. I won't be buying a Hyundai. Thanks again. 💜
Maverick wins 🎉
My Santa Cruz came with a CVT transmission.
When your transmission goes out, and it will... the vehicle will quickly drop to 20 mph, its called 'limp mode' you get no warning, no warning lights. try not to get killed if you're on the highway. These vehicles are a menace and should not be on the road.
@@cmscms123456 yours came with a DCT mine came with a CVT which are very solid and reliable. A DCT is pretty much useless in an SUV and they don't last a long time if you drive in every day traffic. It pays to do research ahead of time instead of after.
@@dwave81 6000 miles...??? What explains Hyundai LYING??? I posted their own documents... "DO NOT SELL".. Id like to hear back from you.
@@dwave81
@@cmscms123456
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hyundai / kia are family business...
daewoo with american GM company...
LG / samsung are family business
Dont buy a lemon, dont buy a Hyundai. Dangerous at any speed.
Hyundai 🤣
I don't know if you are uniformed or just angry and acting out, but this recall is hardly hidden! All affected owners received a notice of this recall and searching by VIN, will instantly identify any affected vehicles. Did you throw away mail or buy this used, not sure but you are WAY off-base here, nothing hidden, no subterfuge or malice on the manufacturers part. Yes, it sucks (I own a 2022 SC), but it was not hidden or otherwise supressed...
CLEARLY you are not informed about the 'process' of 'RECALL' certain cars are 'selected' and some are not selected for 'recalls' MY CAR was just outside the selected VIN range. My car had all the same issues, so I didnt not get a recall notice. BUT.. when I asked the dealership the LIED and said there were never any RECALLS on the car I owned... MY ISSUE with HYUNDAI is THEY ARE LIARS.. and should be avoided at all cost... Seems you're another Hyundai employee trolling me.... I get a lot of grief from Hyundai about this.
@@cmscms123456 You never included that YOUR VIN was excluded from the recall. And yes, I am fully aware how it works, but thanks. If the recall didn't affect your VIN, then you weren't notified (and wouldn't be), and if the dealer said that exact sentence, and not "YOUR vehicle has no recalls", then maybe actually looked up your specific VIN or are just incompetent, but EITHER WAY, they aren't Hyundai Corporate...
@@cmscms123456 Not a Hyundai employee or even in the auto biz. I am angry too but I understand 1. Crap happens, 2. Many vendors have recalls, 3. I was notified and there is a free recall/service and 4. THE DEALERS ARE CAR SALESMEN. Finally, always look up any vehicle you own or plan to buy using the VIN on NHTSA, especially if you suspect a recall exists...
I went to the General Manger of the dealership (Tustin Hyundai, CA) and show him Hyundai Documents... he continued to lie and denied they existed.. he would not look at them and would not allow me to leave them with him.
@@jackfetter The Hyundai documents are CLEARLY SHOWN in this video. One even says "DO NOT SELL" vehicles... This a BIG PROBLEM,, putting lives in danger.
Ford are worse vehicles ever.
Ive had my 2011 Hyundai Accent for about 8 years and it has 221,000 miles on it-and it runs like a beast still🤘
Even a broken clock is right twice a day... lol