You are doing the lord's work here, my man! Saved us from buying a new device thinking this one was dead. It was indeed the loose wire for us! Saved us a fortune!
Hey folks! I just wanted to give an update that I will soon be posting a video on how to actually take the Polaris P965IQ robot cleaner apart (and hopefully put back together successfully). Stay on the lookout!
Did that after the pool shop said 'the motor's wet and the new parts will cost $1300 plus labor) Turned out everything was dry and then looked at this video and fixed the problem...
I have a Polaris Model 9550 which started doing the Error Code 10 last year. I've had this pool cleaner for 3 years with no issues until now. Seems like the problem was intermittent at first, then pretty much happening on a regular basis. I would go out to the pool to check the progress of the cleaner and find it stopped with this Error Code. Love this video. Glad you showed how to take the plug apart. I wasn't sure I was going to get the 2nd step accomplished. Holding the front part with a pair of needle nose vise grips and unscrewing the opposite end took a lot of pressure. Very tight. If I hadn't had your video to watch, I would have thought I was going to break that piece. I didn't have the right hex key with the set I had. One was too small and the next size too big. Glad I read through all the comments to find it took a Metric size 1.5. The red wire was the culprit and was loose. The other two wires were tight. I loosened those two wires and used some Dielectric Grease on all three of them. Re-inserted and tightened the connections. Can't wait to use this in April when my pool opens. Thank you so much for taking the time and posting this video!!
@@MarktheHost I really appreciated the video. I was then able to determine one of the motor drives was frozen, so I will not be buying this unit. You saved me some money
Thank you for the video and the wiring order! 3 of us have been searching high and low and trying different combinations. Both the video and Jim Frederick’s wire order saved us several hundred dollars and gave us our Sunday afternoon back for family time.
I wanted to add an additional point. You mentioned you can remove the base to access the wires. I then unscrewed the hex nut completely (one wire at a time so not to confuse their location) and slid out the pin. It was easy to reinstall and made cleaning easier and thorough. Thanks for your assistance.
You just saved me $400 on a new chord and installation. I fixed the disconnected wire and cleaned the pins; now it works perfectly! Thank you, Thank you!
exactly what I needed, 2 wires had broken away and its this vid that nailed the solution. Would have messed around for a long time figuring this out on my own. I pulled the 3 wires, cut away the corroded ends and reassembled. Be SURE to take a pic of which wire goes where, orient to the non used terminal. Thank you Mark
Thank you very much. The red wire on my unit was disconnected. It took me less than 5 minutes to fix. I wouldn't have been able to figure it out without this helpful video. Your responsible now for saving numerous folks needless repair bills.
Hi Mark. Thankyou so much for this video. I have two of these Polaris cleaners. In the UK these are marketed as Zodiac Vortex. Both of these had stopped working. Most videos on UA-cam have focused on either cleaning the pins, OR finding breaks in the cable itself. I had always, wrongly, assumed that the screw in connector was a sealed unit. Finding this video means I have working pool cleaners again!! Thankyou so much
After trying everything to fix Error Code 10. I discovered a frayed and disconnected black wire. Saved me a couple hundred bucks and a call to the service center. THANK YOU!!!
You totally saved the day! Thank you so much for this video. I am not technical, but after watching your short and easy instructions I found that I had a loose wire too! I asked my 14-year old son to help and he attached the wire. It is fixed. We have the robot in the pool right now. I'm so thrilled.
Thanks Mark! Your step by step instructions were spot on. I easily found the disconnected wire and reconnected it in just a few minutes. You saved me several hundred dollars and a lot of time!
Quick note: on my P945 I was able to untwist the pins section from the longer black body by putting a wide flathead screwdriver down between the pins, into the molded plastic body, and turn. I made sure not to hit the pins. I found this way pretty easy compared to using pliers to hold the side of the pin case.
Mark - Thank you, Thank you. I have the Polaris 9450 and after trying a few things I came across this video, pulled apart the plug as shown and the red wire was not connected. Put it back and the cleaner is working perfectly. The only part that was a little difficult was using the needle nose pliers to hold the piece in place while unscrewing as I didn't want to ruin the rubber. It worked but afterwards I saw a reviewer post that you should screw the piece into the unit and then turn the outer part to get it to come apart. Hopefully I won't have to do this again but will try that method next time as unscrewing it with the needle nose pliers required a little more force on mine than you showed.
Thanks for the note Steve and glad it worked out for you! Appreciate the suggestion about leaving the cable in the control unit; good piece of advice 👍
Thanks a bunch for the hint/fix. That 2month old replacement cable sure enough had the brown wire lose (not screwed down at all) Add: the pin out on our 9550 is: 1:red 2:not connected 3: brown 4: black (as per markings on the terminal blocks)
I cleaned the pins & no fix - took the connector apart & all looked good. Hit all the points with wd40 & put it back together & it worked. Thanks for the vid. Helped me out bigtime. :)
This video was awesome. It took me more time to google the problem than to fix it after watching this video. Skipped the sanding. Went right to tightening the screws. One was slightly looser than the other two. And in a couple minutes the Polaris was cleaning again -- THANKS!
Thank you so much. You saved me weeks and hundreds of dollars and more importantly - so much frustration! I had a completely backed out set screw and a non-contacting wire that has gone on for years. Pretty sure they never tightened it in the first place.
Fantastic video, our cord was so twisted and frayed at the swivel section, that one of the wires ripped apart. Your video was extremely helpful and we were able to rewire it! Tons of $ saved!
This is a great video and should help a lot of people! The easiest way to remove the cord housing is to unscrew the back and plug the pins into the control box as far as they will go, then turn the cable housing instead of using the needle nose pliers to hold the end where the pins are.
@@MarktheHost it was super cool of you to take the time to make this video (since the manufacturer video is essentially worthless) so I just wanted to say thank you and add in a little tip of my own. The needle nose can damage that molded plastic and the method I used doesn't. Good job man! Really awesome, but us Texans are just like that!
Thanks for this - knowing it could be disassembled easily made it a lot easier. I skipped trying to clean the pins and went straight for the wires. On my 9550 there's a plastic weatherproofing bushing to pull out and the 3 wires are held in my flathead screws. There is also a strain relief clamp for the outer gray cable. What was immediately obvious was whoever assembled it cut the outer sheath back way too far so it was not held by the strain relief clamp. Hence there was nothing holding the wires in except the small screws. The wire is also stranded and untinned - I could see at least one stray strand of copper which might have been causing a short. So I took a photo and removed all the wires, shortened them, stripped them on 18 gauge stranded size leaving about 1/4" of copper exposed. I will grant it's quite hard to get the ends all in place and screwed in when the wires are short but I managed to do it, and got the outer gray sheather clamped down securely. The people who assemble these shouldn't be taking short cuts. If I had to do it again I would tin the stranded wire with solder but hopefully I won't have to any time soon. Note if you do what I did then there is only a limited amount of cable you can trim on the end so do the absolute minimum amount. But if there is a strain relief clamp do make sure it's holding the order gray sheath or you are just doing a fix that won't last.
Rats - I spoke too soon. Checked my robot this morning and it had stopped working again with Err10 again. I was deceived because it seems like it runs for 10 to 20 seconds and then conks out. I've also been able to activate the lift mechanism and get it to climb out of the pool without going to Err10 and took more like a minute. Weird. So I took another look at the connector - cleaned the pins, unscrewed the female connector from the control box so I could test connectivity and everything looks good from inside the box to the cable. There's a suspicious 7K resistance between two of the pins - it might be by design, or there could be a fault in the swivel - maybe it's taken some water onboard? There's a video on how to disassemble that but it might also be something inside the robot. I'm actually going to take it back to Leslie's where I bought it from as it supposedly has a 2 year warranty that doesn't exclude the cable and I'm lucky it is only 15 months into that. I'll report back if they can fix it and tell me what the issue was - one thing for sure is I don't ever want to have to shell out the outrageous $400 to buy a new cable, that's like $10 a foot (but it is "only" $200 if you get one without the anti-twist swivel).
Latest update on this - Leslie's Pool tested my robot and said the cable and robot are perfect, is actually the control box (computer) that is defective. Irritatingly Leslie's made me call the manufacturer which is actually Fluidra (Polaris is just a brand) to okay the warranty part. Fluidra told me this isn't a common problem but they do see it. I'm wondering if Las Vegas summers are just to hot and sitting outside (shaded) is too much for the electronics? I think I'll store the robot in the garage this summer since they told me the 2 year warranty doesn't refresh on the replaced part so if this new controller fails I'm screwed - the unit is $450 new to replace (although there are ones on eBay for under $200).
@Simon Waddington Great information; thank you! Yes I would totally advise to not leave the entire unit (robot + cradle/control unit) stored out in the elements. I keep my units in my workshop... helps reduce humidity as well.
One final update - so Leslie's first replaced the control box and that didn't help. Then they took it back and after three weeks I got a) another new control box, b) new motor block, c) new cable which they described as "basically a new cleaner" but it was the old housing wheels etc. Great, took it home ran it three times over a few days and boom, Err 10. No amount of phtuzing with the connection helped. I got the original control box (which Leslie's had returned to me on the first visit) and eventually after a disconnect / power off cycles it started working. I then had it running for about a week, maybe another half dozen cycles (huge windstorm put a ton of sand and dirt in my pool) and then boom Err 10. Tried both boxes didn't help. Eventually I left it sitting over night and next day it worked again. Since then it has been on and off - runs a couple of times and dies, then stops working for a day or so. I start to think water is in there somewhere. Maybe Leslie's didn't put it back together quite right? Or maybe there's some connection that's not part of the motor / cable assembly that was replaced and that's been bad all along? Anyway the final update is I called Polaris (Fluidra) descried what happened, they checked the notes, put me on hold for 5 minutes and said they were shipping a brand new unit to me direct. I'd call that great customer service although I'd LOVE to know what the actual issue is because it doesn't fill me with a lot of faith that these electric cleaners will last - if the replacement runs another 15 months like the old one that's still like $500 a year. They did ask me if I keep the robot in when I add chemicals and I know that's a hard no because I always pull it out after cleaning - it's not on a schedule. And at the time it went bad and since then I'd stopped putting chemicals in the pool so the "new" unit had never even seen any pool chemicals. My plan is now to get a simple suction cleaner - since Fluidra gave me good support I may get one of their fancy Maxx cleaners. I'll either keep the replacement robot as a backup (it's great at removing fine silt) or just sell it. I never liked that suction cleaners throw all the dirt into the filter and make the pump work harder but since I got my robot I switched to a cartridge filter and that's easier to maintain than DE and I got a new variable speed pump. Plus their Maxx cleaner has a cyclonic intercept that stops large items like leaves and twigs going into filter. Good luck to y'all with your 9550 robots - may the Err10 codes not be with you!
Thanks Mark, your fix worked great! I believe I have the 9350 and it took a tiny slot screwdriver instead of a hex. Definitely saved me , Polaris wouldn’t cover the repair one month past the warranty expiry
Hey so glad it worked out for you! I think a possible reason it gets loose over time, at least for me, is that I disconnect the line after every use, and then just drop it to the ground. I never thought anything of it, but after having this issue (and discovering the fix), I'm much more aware of how I treat that end piece lol
Fixed the problem man thank you. Also if the thing isn’t tightened on all way to the device that can cause error 110 as well sometimes it’s just a little bit of space that is untightened that causes the issue frequently for me. Great video man 10/10
Thank you very much! I was just about to buy a new robot and figured I'd try looking up what to do one more time. My black wire was completely disconnected.
We were done with error 10 after many fixes. Last month, my better half took the unit apart and cut off the swivel and a good foot of cable on each side, and since then, no more error 10, and it works marvelously! Best decision we made.
As far as I can tell, the swivel never swivels as my cord always ends up twisted together no matter how straight I lay it in the pool. Just another point for failure.
Mark! You’re my hero!!! I was beyond frustrated that my bot kept giving me that damn error. Followed your advice and when I open mine, it wasn’t a loose wire but instead water and some blue crusty stuff. Cleaned it all up with a paper towel and magic! We were back up and running in less time than it took me to find a screw driver.
Thanks!! All I needed were the colour codes because my cable had pulled out. I couldn't find them anywhere. except here. I only watched those two golden seconds, but I'm sure the rest of the video is great too.
@@MarktheHost Update: Well now I'm getting error 10 constantly. I checked the connections going into the main power supply and that is good. But honestly I don't think I have it in me to dive into the more significant part of the repair. I'm leaning towards replacing it with something else that doesn't have so many potential fault points.
@@Martin-Techno-Gadget-Guy oh man I'm sorry to hear that. If you do replace it, you should be able to recoup a couple hundred by selling it for parts at least.
@@MarktheHost That is a good idea. I will have to try and sell it locally because it is way too big to pack up and ship. I'm in Southern California so if you know anyone that wants it let me know. I think I want to switch to an all-battery version. Do you have any particular brand or model number to recommend?
@@Martin-Techno-Gadget-Guy Try selling locally on OfferUp; you'll probably fare better than eBay. I don't have anything else to suggest... that robot was still my preferred option over others 😉
Dude my wife was starting to look for a new one!! lol rewiring worked like a charm! it didn't just fix the error our little bot is working way better than before thanks bro!! 🤙
Instead of grabbing the end with my needlenose, I inserted the end of the plug into the socket. The key in the socket fit the groove and prevented the plug from turning as I unscrewed the end off.
Thanks for instructions, have the P955 I had a Er 10 Leslies wanted 1200 to fix it.. we had just got a motor in Oct 22 for 500 dollars and Leslies put it in... 5 months later Error 10!! this time I was determined to repair it myself. turned out to be the swivel was full of water.. First I used RTV Silicon to reseal the Motor compartment just in case there was water in it, .. there was a tiny bit of condensation in it.. Also put the two ends of the wire together using solder shrink wrap individual wires, then RTV Silicon after it dried I shrink wrapped the repaired wire. I used the two ends of the Swivel to tighten on the wire.. put the smaller end in the larger and put 3 screws in the plastic about 1/4" from end to hold them together and keep pressure off of the repaired wire where I did my work after removing the swivel. its working Fine.. Im giving it 2 days to be sure the motor compartment RTV is dry. Im going to get a Dolphin Triton PS WiFi and keep the Polaris for back up...
Boom! So easy with this guidance. I had two of the three wires that broke off, so I trimmed all three to length, stripped the insulation, then re-inserted in the sockets and tightened. Thank you for this great content!
My error 10 issue was with the detangler which I just cut out of the cord and spliced the 18 gauge wires together with water proof shrink wrap couplers. I then doubled up the exterior foam casing over the splice and secured with multiple tight zip ties to prevent twisting. After this 10 minute fix my pool vac is again working perfectly though I now have to untwist the cord after several hours of operation. I assume the error message was due to a short detected in the cord and if water ever penetrates one of the water proof couplers the vac would detect this and shut down the system with another error message? I haven’t yet got confirmation of this from Polaris and I am not a professional electrician so do not attempt to make the same repair without first consulting with a certified technician.
Great feedback and glad your fix worked out for you! Yes sir that's the expected behavior if water gets into one of your splices; Error 10. Don't expect to hear back from Polaris ... they tend to not be responsive to folks who attempt their own repairs, despite the fact that they're not very helpful themselves 👍
Mark, I found a faster and easier way to remove 9450 pin corrosion. Simple fill half a jigger with white vinegar and insert plug pin side down into the vinegar. About 30 seconds later, corrosion's gone! Rinse plug in water to removee vinegar and reattach to unit. -MR
Dude this is very helpful. Thanks so much. I'm just about to tackle this same issue so I'm armed with some great information Thanks so much. Awesome filming BTW.
This video solved one problem. The red wire on my 9450 was OUT. It looks as though the screw was never actually tightened on it. I'm still getting an Error Code #10 but I think they rubber sheath of the wire is starting to crack closer to the actual unit. I might try and shorten the wire. Will update here if I am successful.
@@MarktheHost I actually had to go a lot further and cut the wire and buy new crimps for the end plugged into the vacuum unit itself. I followed the long instructions from this video: ua-cam.com/video/8umY6KJMRvE/v-deo.html That got me all the details I needed for fixing the other end of the unit. Both ends of mine were FUBAR. Thanks Mark for helping out with this video. Amazing :)
Hello Jamie, and thanks for watching!I don't have a video that specifically addresses cable replacement (I never had to do that myself personally), but I do have a video on the complete disassembly of the unit here --> ua-cam.com/video/RjkJLSRbJx4/v-deo.html
In this same cable, on the other end, inside the robot, there are (another) two (more) connectors that can fail, one on each side of the wall where this cable enters the motor module. The one on the outer side of the wall was corroded in mine.
My problem is trying to figure out which pins to connect to. All three wires were jerked out and I was able to see the colors were red-blacl-brown clockwise. I wasn't however was able to tell which pin I needed to start the red on. I haven't been able to find any schematics on the machine. If you could help I would appreciate it.
I have seen 2 of these units and both times the problem was with the connector that plugs directly into the motor unit inside the cleaner. Water gets in and can corrode the connections or the molex connector breaks. It wont be the connector that plugs into the controller unless it is very dirty.
Brilliant! Thank you -- it was one loose connection, and fortunately the smallest allen key I had fit. If you dont have that, maybe try a glasses repair kit if you have that on hand -- it might be enough to turn the screw also.
Thanks for leaving a note on this! Please review the comments from others, as a few have given the suggestion of screwing the plug into the control unit, and then manually unscrewing the outer housing. Keep me posted!
What size is the Allen wrench? I tried the smallest I have and it still seemed too big. The wires don't look loose but I can't tell if the screws need tightened as the Allen wrench won't grab the screw. I also did the sandpaper to no avail. I'd like to try tightening the screws that are holding the wires to see if that might be the issue. Thanks.
Even with the error code 10 I still have control voltage and work voltage at the circuit board inside the motor housing! Does that mean that my circuit board at the motor housing is bad?
Hi Mike, and thanks for the message! Unfortunately anything I say to this particular question will be just conjecture, since I am not as comfortable with circuit board diagnosis. Do keep us posted and please let us know if you learn anything from your experience; I plan to put out an updated video with even more information obtained from viewers such as yourself!
You are doing the lord's work here, my man! Saved us from buying a new device thinking this one was dead. It was indeed the loose wire for us! Saved us a fortune!
I absolutely love feedback like this! Glad things worked out for you Shannon... Now go use that saved money for something fun and frivolous 😁
Hey folks! I just wanted to give an update that I will soon be posting a video on how to actually take the Polaris P965IQ robot cleaner apart (and hopefully put back together successfully). Stay on the lookout!
Did that after the pool shop said 'the motor's wet and the new parts will cost $1300 plus labor) Turned out everything was dry and then looked at this video and fixed the problem...
@@seahippies Fantastic news, Darryl! You be sure to tell the repair company.... they need to stop steering folks wrong.
I have a Polaris Model 9550 which started doing the Error Code 10 last year. I've had this pool cleaner for 3 years with no issues until now. Seems like the problem was intermittent at first, then pretty much happening on a regular basis. I would go out to the pool to check the progress of the cleaner and find it stopped with this Error Code. Love this video. Glad you showed how to take the plug apart. I wasn't sure I was going to get the 2nd step accomplished. Holding the front part with a pair of needle nose vise grips and unscrewing the opposite end took a lot of pressure. Very tight. If I hadn't had your video to watch, I would have thought I was going to break that piece. I didn't have the right hex key with the set I had. One was too small and the next size too big. Glad I read through all the comments to find it took a Metric size 1.5. The red wire was the culprit and was loose. The other two wires were tight. I loosened those two wires and used some Dielectric Grease on all three of them. Re-inserted and tightened the connections. Can't wait to use this in April when my pool opens. Thank you so much for taking the time and posting this video!!
Fantastic reply and thank you so much for posting! I'm really happy it helped you; it helps encourage me to make more videos!
THANK YOU THANK YOU! I could not find the wiring for the pins anywhere. But thanks to your video, 1=RED 2=OPEN 3=BROWN 4=BLACK
Glad it helped Jim!
@@MarktheHost I really appreciated the video. I was then able to determine one of the motor drives was frozen, so I will not be buying this unit. You saved me some money
@@jimfriederick9161 hey where's my kickback?? Lol glad to help Jim
Thank you for the video and the wiring order! 3 of us have been searching high and low and trying different combinations. Both the video and Jim Frederick’s wire order saved us several hundred dollars and gave us our Sunday afternoon back for family time.
The missing piece of the puzzle!!❤
I wanted to add an additional point. You mentioned you can remove the base to access the wires. I then unscrewed the hex nut completely (one wire at a time so not to confuse their location) and slid out the pin. It was easy to reinstall and made cleaning easier and thorough. Thanks for your assistance.
Yes sir that's a great point! And very important, as you say, to only work on one wire at a time.... don't want them getting mixed up!
You just saved me $400 on a new chord and installation. I fixed the disconnected wire and cleaned the pins; now it works perfectly! Thank you, Thank you!
Aww glad it worked out well for you Alyson!
exactly what I needed, 2 wires had broken away and its this vid that nailed the solution. Would have messed around for a long time figuring this out on my own. I pulled the 3 wires, cut away the corroded ends and reassembled. Be SURE to take a pic of which wire goes where, orient to the non used terminal. Thank you Mark
I'm so happy this was useful for you John, and thanks for writing a note... it'll encourage me to make more of these types of videos!
Thank you very much. The red wire on my unit was disconnected. It took me less than 5 minutes to fix. I wouldn't have been able to figure it out without this helpful video. Your responsible now for saving numerous folks needless repair bills.
Hey Rico and thank you for your kind words; I'm so glad I was able to help you!
Hi Mark. Thankyou so much for this video. I have two of these Polaris cleaners. In the UK these are marketed as Zodiac Vortex. Both of these had stopped working. Most videos on UA-cam have focused on either cleaning the pins, OR finding breaks in the cable itself. I had always, wrongly, assumed that the screw in connector was a sealed unit. Finding this video means I have working pool cleaners again!! Thankyou so much
Thanks so much for the kind words Shaieb, and glad you got them up and running again!
After trying everything to fix Error Code 10. I discovered a frayed and disconnected black wire. Saved me a couple hundred bucks and a call to the service center. THANK YOU!!!
So glad it worked out for you, and thanks for watching! Make me a Tortilla and we'll call it even lol 😆
Saved me a ton of aggravation & wasted time. Turns out my problem was loose wires. Never would have figured out that fix on my own. Thanks!
Yes sir, Michael, glad it worked out!
Excellent video! I had 2 loose wires and without your video I would have been buying a new cable. Saved me a bundle! Thanks!!
Fantastic! I love comments like this 😁
You totally saved the day! Thank you so much for this video. I am not technical, but after watching your short and easy instructions I found that I had a loose wire too! I asked my 14-year old son to help and he attached the wire. It is fixed. We have the robot in the pool right now. I'm so thrilled.
Such a great comment. Thanks for watching and I'm so glad it worked out for you!
Thanks Mark! Your step by step instructions were spot on. I easily found the disconnected wire and reconnected it in just a few minutes. You saved me several hundred dollars and a lot of time!
Thanks for writing a note, Judy & David, and really glad this video helped you out. Don't forget to subscribe to be updated on future videos!
Quick note: on my P945 I was able to untwist the pins section from the longer black body by putting a wide flathead screwdriver down between the pins, into the molded plastic body, and turn. I made sure not to hit the pins. I found this way pretty easy compared to using pliers to hold the side of the pin case.
BTW: my ER-10 was caused by ***hair*** around the propeller shaft: ua-cam.com/video/lKxuOtqe00Y/v-deo.html Big thanks to you @MarkTheHost !!
Thanks for the advice Greg; duly noted!
Mark - Thank you, Thank you. I have the Polaris 9450 and after trying a few things I came across this video, pulled apart the plug as shown and the red wire was not connected. Put it back and the cleaner is working perfectly. The only part that was a little difficult was using the needle nose pliers to hold the piece in place while unscrewing as I didn't want to ruin the rubber. It worked but afterwards I saw a reviewer post that you should screw the piece into the unit and then turn the outer part to get it to come apart. Hopefully I won't have to do this again but will try that method next time as unscrewing it with the needle nose pliers required a little more force on mine than you showed.
Thanks for the note Steve and glad it worked out for you! Appreciate the suggestion about leaving the cable in the control unit; good piece of advice 👍
Video was spot on. I cleaned the pins and my Polaris is working. Thank you so much. You saved me a trip to the dealer and the cost for a simple fix.
That's terrific news Frank! Thanks for watching 😁
Thanks a bunch for the hint/fix. That 2month old replacement cable sure enough had the brown wire lose (not screwed down at all)
Add: the pin out on our 9550 is: 1:red 2:not connected 3: brown 4: black (as per markings on the terminal blocks)
Hey Alex, thanks for the info and glad it worked out for you!
I cleaned the pins & no fix - took the connector apart & all looked good. Hit all the points with wd40 & put it back together & it worked. Thanks for the vid. Helped me out bigtime. :)
Awesome and glad it worked!
This video was awesome. It took me more time to google the problem than to fix it after watching this video. Skipped the sanding. Went right to tightening the screws. One was slightly looser than the other two. And in a couple minutes the Polaris was cleaning again -- THANKS!
It makes me really happy that this video has helped you, thanks for watching and have a great week!
Thank you for the video! Loose wire in that housing was causing our error 10 all along. Thanks again!
So glad it helped you Griffin.... and thanks for dropping a line!
Thank you so much. You saved me weeks and hundreds of dollars and more importantly - so much frustration! I had a completely backed out set screw and a non-contacting wire that has gone on for years. Pretty sure they never tightened it in the first place.
Thanks for the kind words, John, it's much appreciated!
Had the exact same issue. Video made it very easy to fix. It’s a metric Allen key btw.
All good and glad to hear!
Well done Mark! Who knows how many hundreds of $ this saved me. One of my wires had come lose as you showed in the video. Thank you!,
I love to read comments like this; thanks and so glad this worked well for you George!
Fantastic video, our cord was so twisted and frayed at the swivel section, that one of the wires ripped apart. Your video was extremely helpful and we were able to rewire it! Tons of $ saved!
Glad it worked out for you! Thanks for the comment 👍
This is a great video and should help a lot of people! The easiest way to remove the cord housing is to unscrew the back and plug the pins into the control box as far as they will go, then turn the cable housing instead of using the needle nose pliers to hold the end where the pins are.
Great idea Neil, thanks for the tip!
@@MarktheHost it was super cool of you to take the time to make this video (since the manufacturer video is essentially worthless) so I just wanted to say thank you and add in a little tip of my own. The needle nose can damage that molded plastic and the method I used doesn't. Good job man! Really awesome, but us Texans are just like that!
This worked perfectly!!
You’re right about the pliers causing damage. This was a GREAT tip!!
Thanks for this - knowing it could be disassembled easily made it a lot easier. I skipped trying to clean the pins and went straight for the wires. On my 9550 there's a plastic weatherproofing bushing to pull out and the 3 wires are held in my flathead screws. There is also a strain relief clamp for the outer gray cable.
What was immediately obvious was whoever assembled it cut the outer sheath back way too far so it was not held by the strain relief clamp. Hence there was nothing holding the wires in except the small screws. The wire is also stranded and untinned - I could see at least one stray strand of copper which might have been causing a short.
So I took a photo and removed all the wires, shortened them, stripped them on 18 gauge stranded size leaving about 1/4" of copper exposed.
I will grant it's quite hard to get the ends all in place and screwed in when the wires are short but I managed to do it, and got the outer gray sheather clamped down securely. The people who assemble these shouldn't be taking short cuts.
If I had to do it again I would tin the stranded wire with solder but hopefully I won't have to any time soon.
Note if you do what I did then there is only a limited amount of cable you can trim on the end so do the absolute minimum amount. But if there is a strain relief clamp do make sure it's holding the order gray sheath or you are just doing a fix that won't last.
Rats - I spoke too soon. Checked my robot this morning and it had stopped working again with Err10 again. I was deceived because it seems like it runs for 10 to 20 seconds and then conks out. I've also been able to activate the lift mechanism and get it to climb out of the pool without going to Err10 and took more like a minute. Weird. So I took another look at the connector - cleaned the pins, unscrewed the female connector from the control box so I could test connectivity and everything looks good from inside the box to the cable. There's a suspicious 7K resistance between two of the pins - it might be by design, or there could be a fault in the swivel - maybe it's taken some water onboard? There's a video on how to disassemble that but it might also be something inside the robot. I'm actually going to take it back to Leslie's where I bought it from as it supposedly has a 2 year warranty that doesn't exclude the cable and I'm lucky it is only 15 months into that. I'll report back if they can fix it and tell me what the issue was - one thing for sure is I don't ever want to have to shell out the outrageous $400 to buy a new cable, that's like $10 a foot (but it is "only" $200 if you get one without the anti-twist swivel).
Great information Simon; thanks for taking the time to let others know!
Latest update on this - Leslie's Pool tested my robot and said the cable and robot are perfect, is actually the control box (computer) that is defective. Irritatingly Leslie's made me call the manufacturer which is actually Fluidra (Polaris is just a brand) to okay the warranty part. Fluidra told me this isn't a common problem but they do see it. I'm wondering if Las Vegas summers are just to hot and sitting outside (shaded) is too much for the electronics? I think I'll store the robot in the garage this summer since they told me the 2 year warranty doesn't refresh on the replaced part so if this new controller fails I'm screwed - the unit is $450 new to replace (although there are ones on eBay for under $200).
@Simon Waddington Great information; thank you! Yes I would totally advise to not leave the entire unit (robot + cradle/control unit) stored out in the elements. I keep my units in my workshop... helps reduce humidity as well.
One final update - so Leslie's first replaced the control box and that didn't help. Then they took it back and after three weeks I got a) another new control box, b) new motor block, c) new cable which they described as "basically a new cleaner" but it was the old housing wheels etc. Great, took it home ran it three times over a few days and boom, Err 10. No amount of phtuzing with the connection helped. I got the original control box (which Leslie's had returned to me on the first visit) and eventually after a disconnect / power off cycles it started working. I then had it running for about a week, maybe another half dozen cycles (huge windstorm put a ton of sand and dirt in my pool) and then boom Err 10. Tried both boxes didn't help. Eventually I left it sitting over night and next day it worked again. Since then it has been on and off - runs a couple of times and dies, then stops working for a day or so. I start to think water is in there somewhere. Maybe Leslie's didn't put it back together quite right? Or maybe there's some connection that's not part of the motor / cable assembly that was replaced and that's been bad all along?
Anyway the final update is I called Polaris (Fluidra) descried what happened, they checked the notes, put me on hold for 5 minutes and said they were shipping a brand new unit to me direct. I'd call that great customer service although I'd LOVE to know what the actual issue is because it doesn't fill me with a lot of faith that these electric cleaners will last - if the replacement runs another 15 months like the old one that's still like $500 a year. They did ask me if I keep the robot in when I add chemicals and I know that's a hard no because I always pull it out after cleaning - it's not on a schedule. And at the time it went bad and since then I'd stopped putting chemicals in the pool so the "new" unit had never even seen any pool chemicals.
My plan is now to get a simple suction cleaner - since Fluidra gave me good support I may get one of their fancy Maxx cleaners. I'll either keep the replacement robot as a backup (it's great at removing fine silt) or just sell it. I never liked that suction cleaners throw all the dirt into the filter and make the pump work harder but since I got my robot I switched to a cartridge filter and that's easier to maintain than DE and I got a new variable speed pump. Plus their Maxx cleaner has a cyclonic intercept that stops large items like leaves and twigs going into filter.
Good luck to y'all with your 9550 robots - may the Err10 codes not be with you!
Thanks Mark, your fix worked great! I believe I have the 9350 and it took a tiny slot screwdriver instead of a hex. Definitely saved me , Polaris wouldn’t cover the repair one month past the warranty expiry
Great, so glad it worked out for you! Be sure to subscribe for more helpful videos to come!
Amazing thank you from Australia, saved me a grand. My wire was totally removed
Hey so glad it worked out for you! I think a possible reason it gets loose over time, at least for me, is that I disconnect the line after every use, and then just drop it to the ground. I never thought anything of it, but after having this issue (and discovering the fix), I'm much more aware of how I treat that end piece lol
Fixed the problem man thank you. Also if the thing isn’t tightened on all way to the device that can cause error 110 as well sometimes it’s just a little bit of space that is untightened that causes the issue frequently for me. Great video man 10/10
Glad to help and thanks for the comment!
Thank you! You are 100% responsible for solving my problem!
What a flattering complement Francis; thank you!
Thanks Mark, I had a lose wire and was able to fix myself because of your video. If your ever in Mississauga Ontario stop by for a beer pool side.
Glad to help! Haha no way, I was in Mississauga in 2022 for a concert 😅
Thank you!!! That was the easiest video instructions! It totally addressed our issue and was unbelievably easy to fix!!
Fantastic and I'm happy it worked out for you!
Hey Mark, thank you so much for video! I had the same fault but would not have dismantled the connector without your help. Much appreciated 👍😉
Hey you're very welcome Robbie!
Nailed the issue! Had it fixed in 10 mins because of your sage advice
Thanks so much, glad it worked out for you! Please be sure to subscribe as a way to say thank you 👍
Thank you very much! I was just about to buy a new robot and figured I'd try looking up what to do one more time. My black wire was completely disconnected.
Thanks for dropping a line, and so glad you got it working!
So helpful! The wires were out on my unit as well and this got it back up and running again.
Fantastic! Thanks for watching and glad it worked out for you Michael!
We were done with error 10 after many fixes. Last month, my better half took the unit apart and cut off the swivel and a good foot of cable on each side, and since then, no more error 10, and it works marvelously! Best decision we made.
Good feedback! So the darn SWIVEL was the problem in your case. These guys at Polaris gotta do better!
As far as I can tell, the swivel never swivels as my cord always ends up twisted together no matter how straight I lay it in the pool. Just another point for failure.
Mark! You’re my hero!!! I was beyond frustrated that my bot kept giving me that damn error. Followed your advice and when I open mine, it wasn’t a loose wire but instead water and some blue crusty stuff. Cleaned it all up with a paper towel and magic! We were back up and running in less time than it took me to find a screw driver.
So glad you got it going! Check out my TikTok profile if you like 😊 www.tiktok.com/@markthehost?_t=8m0E6d6ZNr5&_r=1
Thanks! It was a loose wire on my 955. Pin #3 is was the extra/unused circuit in my case. Just out of warranty and has two years of light service.
Yes sir; glad to help!
Cleaning the connectors worked for me.. thanks for the tip.
Fantastic; I'm glad it worked for you!
Thank you for the tip! I have the VRX iQ+ and the only difference is that instead of hex screw you'll need a small flathead screwdriver.
Thanks Jeff, glad to assist! That's good to know; a small flathead is alot easier to find than that small hex, that's for sure!
Thanks!! All I needed were the colour codes because my cable had pulled out. I couldn't find them anywhere. except here. I only watched those two golden seconds, but I'm sure the rest of the video is great too.
Haha glad to help out!
Hi. Which colour wire goes to which pin? My wires have also pulled out.
Yes witch color goes to witch pin ? Please
This is awesome! Thanks. I'm going to try this out this weekend I keep getting ERROR 10 anywhere from 5 minutes to 1 hour into the cleanings process.
Thanks and please keep us posted!
@@MarktheHost Update: Well now I'm getting error 10 constantly. I checked the connections going into the main power supply and that is good. But honestly I don't think I have it in me to dive into the more significant part of the repair. I'm leaning towards replacing it with something else that doesn't have so many potential fault points.
@@Martin-Techno-Gadget-Guy oh man I'm sorry to hear that. If you do replace it, you should be able to recoup a couple hundred by selling it for parts at least.
@@MarktheHost That is a good idea. I will have to try and sell it locally because it is way too big to pack up and ship. I'm in Southern California so if you know anyone that wants it let me know. I think I want to switch to an all-battery version. Do you have any particular brand or model number to recommend?
@@Martin-Techno-Gadget-Guy Try selling locally on OfferUp; you'll probably fare better than eBay. I don't have anything else to suggest... that robot was still my preferred option over others 😉
I was about to go insane until I found your video. THANK YOU :)
Glad I could help!
Thank you very much, you help me to restore my robot, it has a broken wire inside the cord. Now it is working fine.
Great!
Thank you, I haven’t fixed it yet but now I know how to approach it.
The most helpful thing was how open the connector so I an tighten the wires.
Thanks for the message; let me know if it works out for you!
Just briiliant. Everything is easy once you know how! Thanks for working this out
Happy to help!
Great video and walk through of the fix! Really saved me a lot of time. Was able to fix this in 5 minutes.
Great; glad it worked out for you!
This worked perfectly! Thank you. You saved us a ton of money. For those who need to know: The Hex Key is a METRIC 1.5.
Thanks so much for that info Rhonda! I just have a tray of hex keys....so had no idea what size it was...much appreciated!
Thank you for making this video. I had exactly the same issue. I was able to resolve it.
Great! Glad it helped 😊
Thank you so much. 2 pool companies failed. I just needed your wiring colors and proper terminal numbers.
So glad this helped you out Nick!
This video was very helpful, haven't repaired it yet but Im sure it will fix the problem because my wires are hanging out.
Keep us posted!
Tightening the set screws of the pins worked! Thanks.
Great! Glad it worked out for you 👍
Dude my wife was starting to look for a new one!! lol rewiring worked like a charm! it didn't just fix the error our little bot is working way better than before thanks bro!! 🤙
Hey I'm really glad it worked out for you! Glad to help keep a few bucks in your pocket 😁
Instead of grabbing the end with my needlenose, I inserted the end of the plug into the socket. The key in the socket fit the groove and prevented the plug from turning as I unscrewed the end off.
Thanks and yes I've had a few others report the same suggestion.... many thanks!
Thanks man this was amazing information saved me from having to pay for a new devices. Keep them coming…
Thanks homey! Hey your name sounds familiar, do I know you from somewhere?
Excellent explanation. You helped me fix my cleaner. Thank you so much.
Glad it helped!
Super helpful! I had two loose wires on my 9450. That was a great demonstration
Glad it helped!
Did you have the same error code?
@@lorenabort9717 yes
Thanx for taking your time to share your experience 😉
My pleasure 😊
Thanks for sharing this! You saved me a trip to the local poor store!
Glad to help Daniel! I'm betting you saved a bit of money too 👍
Great you just saved $$$ on buying a new unit !
You bet!
It worked for me and I fixed it myself. Thank you
Thanks for the comment Cynthia; glad it helped! 😊
Exactly my problem as well. Very easy and quick fix. Thanks
Great to hear!
This was a life saver fix - Thank you for sharing this video!
Aww thanks Cooper, really glad it helped you out!
Great video, perfect help. The same problem was easily solved. Thank you
Thanks for the message Francesco, glad we got you up and running!
Thanks for instructions, have the P955 I had a Er 10 Leslies wanted 1200 to fix it.. we had just got a motor in Oct 22 for 500 dollars and Leslies put it in... 5 months later Error 10!! this time I was determined to repair it myself. turned out to be the swivel was full of water.. First I used RTV Silicon to reseal the Motor compartment just in case there was water in it, .. there was a tiny bit of condensation in it.. Also put the two ends of the wire together using solder shrink wrap individual wires, then RTV Silicon after it dried I shrink wrapped the repaired wire. I used the two ends of the Swivel to tighten on the wire.. put the smaller end in the larger and put 3 screws in the plastic about 1/4" from end to hold them together and keep pressure off of the repaired wire where I did my work after removing the swivel. its working Fine.. Im giving it 2 days to be sure the motor compartment RTV is dry. Im going to get a Dolphin Triton PS WiFi and keep the Polaris for back up...
Great information, and great
story Juny..... appreciate you sharing!
Excellent, the red wire had come out and your video saved me a whole lot of how the f#*€ does this work
👍👍👍thanks
Haha great comment, thanks for the laugh Andrew and glad it helped!
Boom! So easy with this guidance. I had two of the three wires that broke off, so I trimmed all three to length, stripped the insulation, then re-inserted in the sockets and tightened. Thank you for this great content!
Hey Warren, so glad it worked for you! These robots are too expensive and too many people are throwing them away when it could be such a simple fix!
Thanks for saving me days of frustration and hundreds of dollars! Not all heroes wear capes! :)
Haha hey that's awesome... glad it helped you!
Thank you very much! Fixed the problem for me and likely saved a lot of money
So glad it worked out for you! Too bad I can't make money doing this haha
My error 10 issue was with the detangler which I just cut out of the cord and spliced the 18 gauge wires together with water proof shrink wrap couplers. I then doubled up the exterior foam casing over the splice and secured with multiple tight zip ties to prevent twisting. After this 10 minute fix my pool vac is again working perfectly though I now have to untwist the cord after several hours of operation. I assume the error message was due to a short detected in the cord and if water ever penetrates one of the water proof couplers the vac would detect this and shut down the system with another error message? I haven’t yet got confirmation of this from Polaris and I am not a professional electrician so do not attempt to make the same repair without first consulting with a certified technician.
Great feedback and glad your fix worked out for you! Yes sir that's the expected behavior if water gets into one of your splices; Error 10. Don't expect to hear back from Polaris ... they tend to not be responsive to folks who attempt their own repairs, despite the fact that they're not very helpful themselves 👍
Worked great. Thanks for the video. Two loose wires.
Hey Steve, this makes me really happy to know it got you fixed up; have a good one!
Great video. Thanks for your help from Ont. Canada
Thanks so much for the kudos! Funny, we were just there in Ontario this past August 😊
Mark, I found a faster and easier way to remove 9450 pin corrosion. Simple fill half a jigger with white vinegar and insert plug pin side down into the vinegar. About 30 seconds later, corrosion's gone! Rinse plug in water to removee vinegar and reattach to unit. -MR
Thanks for the tip Michael... sounds like it's a winner!
Dude this is very helpful. Thanks so much. I'm just about to tackle this same issue so I'm armed with some great information Thanks so much. Awesome filming BTW.
No problem; hope it helps and keep us posted!
From Australia, Thank you for sharin brother
Yes sir Darryl; thanks for saying hello from Down Under!
This was perfect- exactly the info I needed! Thx!
Yes sir glad to assist!
This video solved one problem. The red wire on my 9450 was OUT. It looks as though the screw was never actually tightened on it.
I'm still getting an Error Code #10 but I think they rubber sheath of the wire is starting to crack closer to the actual unit. I might try and shorten the wire. Will update here if I am successful.
Thanks Stephen and yes please keep us updated!
@@MarktheHost I actually had to go a lot further and cut the wire and buy new crimps for the end plugged into the vacuum unit itself.
I followed the long instructions from this video: ua-cam.com/video/8umY6KJMRvE/v-deo.html
That got me all the details I needed for fixing the other end of the unit. Both ends of mine were FUBAR.
Thanks Mark for helping out with this video. Amazing :)
Was about to throw the whole thing in the pool and give up thank you!😂
Hi Robert and thanks for the note. I'm glad it helped and happy you saved some money!
Great video. Sandpaper worked for me. Thanks
Thanks Keith! Glad it worked out and appreciate the feedback!
How do I replace the cable? Do you have a video of that ? Thank you
Hello Jamie, and thanks for watching!I don't have a video that specifically addresses cable replacement (I never had to do that myself personally), but I do have a video on the complete disassembly of the unit here --> ua-cam.com/video/RjkJLSRbJx4/v-deo.html
In this same cable, on the other end, inside the robot, there are (another) two (more) connectors that can fail, one on each side of the wall where this cable enters the motor module. The one on the outer side of the wall was corroded in mine.
Great feedback; thanks!
Thank you very much!!!! Your help was very useful for us in Germany! We could fix our Zodiac! :)
Thank you so much; glad to hear it and happy it helped you out!
Great video, thank you so much, even if you're a Texans fan! kidding!, Thanks again, could not have done it without it!
Haha you're very welcome; glad you found it helpful!
My problem is trying to figure out which pins to connect to. All three wires were jerked out and I was able to see the colors were red-blacl-brown clockwise. I wasn't however was able to tell which pin I needed to start the red on. I haven't been able to find any schematics on the machine. If you could help I would appreciate it.
Hello! Each terminal has a number next to it; use the following map:
1: red
2:
3: brown
4: black
Local pool store diagnosis: you need a new cable. Nah...
Thanks for the note, Shawn! So did the video help you?
@@MarktheHost 100%
@Shawn Seale Excellent, glad it helped you!
Thank you hopefully it will solve the issue, good video much appreciated
Glad to help, Jacqueline... let me know if it worked!
I have seen 2 of these units and both times the problem was with the connector that plugs directly into the motor unit inside the cleaner. Water gets in and can corrode the connections or the molex connector breaks. It wont be the connector that plugs into the controller unless it is very dirty.
Thanks for the info Dylan, but this video has proven to be useful for some.
@@MarktheHost Ok fair enough, but the issue I have had is above so it is another thing people can look into as well.
@@snipe05 Thanks for the feedback!
So how did you fix it? Do I dissamble the cleaner?
Can you point me to instructions on how to fix corrosion on the other end like you describe?
Can you tell me what the output voltage is on the controller
Hi Mike, I must admit I have no idea on that.... hopefully someone else here can comment for you.
10,7 vdc
10.7 control voltage and 28.5 working voltage
Thanks a lot gentleman, you saved my life !!!
Glad it helped!
Brilliant! Thank you -- it was one loose connection, and fortunately the smallest allen key I had fit. If you dont have that, maybe try a glasses repair kit if you have that on hand -- it might be enough to turn the screw also.
Great suggestion Chris!
I am having difficulty getting the last portion unscrewed to expose the wires. I’m using needle nose pliers but it is gouging the plastic
Thanks for leaving a note on this! Please review the comments from others, as a few have given the suggestion of screwing the plug into the control unit, and then manually unscrewing the outer housing. Keep me posted!
Thank you so much. This Saved my Polaris
Glad to hear it helped; thanks for dropping a line!
sorted - well done and thanks for this.
Thanks and glad it worked out!
Thank you so much. I have a question if you don’t mind: my wire has 2 pulled out. Does it matter which way they go back in?
Hello Johnny and thanks for watching! Yes sir it matters, see below for the mapping:
1 - red
2 - unused
3 - brown
4 - black
One more time ty ty ty ! Up and running. I hope you know the extent to which you have helped so many people. Greatly appreciated 🙏🙏🙏
@@Johnnyjonesabc123 aww very kind of you and thanks for watching!
Thanks for the video. My cable was bitten by the dogs, so I guess this is not my problem.
Thanks for the comment Amando! Yikes, sounds like a canine issue for sure.
What size is the Allen wrench? I tried the smallest I have and it still seemed too big. The wires don't look loose but I can't tell if the screws need tightened as the Allen wrench won't grab the screw.
I also did the sandpaper to no avail. I'd like to try tightening the screws that are holding the wires to see if that might be the issue. Thanks.
Hello Jesse! Yes sir that would be a Metric 1.5... let us know if that was the issue!
Even with the error code 10 I still have control voltage and work voltage at the circuit board inside the motor housing! Does that mean that my circuit board at the motor housing is bad?
Hi Mike, and thanks for the message! Unfortunately anything I say to this particular question will be just conjecture, since I am not as comfortable with circuit board diagnosis. Do keep us posted and please let us know if you learn anything from your experience; I plan to put out an updated video with even more information obtained from viewers such as yourself!
Thank you so much.. the sandpaper totally worked!
You're welcome!