Please do not recommend this laptop. I purchased one (15 inch Galaxy book 2 pro 360) after reading reviews and have a problem of low Wi-Fi speeds on a high speed Wi-Fi network. support from Samsung sucks as they have no service engineers on ground and have subcontracted it to some third party engineers in India. They have been experimenting on my laptop, having formatted it, done countless tests, and have sent it to their service heads since the last 15 days and have assured me that they have involved engineers from Korea Samsung to resolve my issue. From my view point I believe I have purchased laptop to work and not conduct non ending experiments to make it work. I had requested for refund or replacement with working model but Samsung service believes in experimenting with my laptop. If they had to experiment, they should have done it before launch and not at customers cost.
I understand your frustration. However, I have had no issues with the device so far and is holding up quite well. I guess you will have to wait until everything is resolved. Good luck.
Sick background music, Lucas!
tope diting.)
Please do not recommend this laptop. I purchased one (15 inch Galaxy book 2 pro 360) after reading reviews and have a problem of low Wi-Fi speeds on a high speed Wi-Fi network. support from Samsung sucks as they have no service engineers on ground and have subcontracted it to some third party engineers in India. They have been experimenting on my laptop, having formatted it, done countless tests, and have sent it to their service heads since the last 15 days and have assured me that they have involved engineers from Korea Samsung to resolve my issue. From my view point I believe I have purchased laptop to work and not conduct non ending experiments to make it work. I had requested for refund or replacement with working model but Samsung service believes in experimenting with my laptop. If they had to experiment, they should have done it before launch and not at customers cost.
I understand your frustration. However, I have had no issues with the device so far and is holding up quite well. I guess you will have to wait until everything is resolved. Good luck.