How Can the Restaurant and Hospitality Industry Adapt to Shifting Dynamics?

How Can the Restaurant and Hospitality Industry Adapt to Shifting Dynamics? It can be rough going in the service industry, but veteran restaurateur Jeanne Cretella, who is president of Landmark Hospitality, shares insights from nearly a quarter century of experience to show how to smooth out the road. She tells Paychex THRIVE, a Business Podcast, that building a culture and demonstrating service to employees and customers can create productive careers and long-term patronage. She also favors tipping, joining an association, and emphasizes staying informed on legislation and regulations that impact compliance.
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#LandmarkHospitality #restaurateurs #NJhospitality
Topics Include:
00:00:00 Episode Preview
00:01:31: Introduction to Jeanne Cretella
00:02:15: Jeanne's journey with Landmark Hospitality
00:05:19: Employment opportunities in the restaurant industry
00:07:07: Restaurant industry as a potential career path
00:11:21: Importance of instilling company culture
00:14:08: Employee recruitment
00:17:27: Thoughts on the four-day work week
00:20:15: Industry trend - flexibility in workplace
00:21:37: Tipping in restaurants
00:26:09: Minimum wage increase in fast-food industry
00:29:04: Surcharges for using credit cards
00:34:04: The importance of participating in industry associations
00:34:59: Wrap-up and thank you
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