What is Customer Experience?

In the digital age, it has become critical to understand more about our customers and what motivates, delights and even annoys them.
So what is customer experience, and why is it important?
Watch our video to find out…
You may be interested in our Customer Experience course, just one of the Service Design courses which lead to the new A4Q certified Service Designer qualification.
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[@hbpasley]

Drop in to minute 00:56 ... Ongoing deep listening! Holy cow. So smart. CX is a movie, not a photograph. A journey, not a single moment. I love the wholistic view of the smart people behind this video, thanks!

[@mariajosesolaresnualart3877]

amazing explanation! I will start to follow the channel, your way of explaining are very useful

[@customerexperiencetraining]

This is a great video, but honestly do you know any organization in the world who is capable or at least trying to deal with CX?

[@Hope-kf8rh]

Amazon
Microsoft
Google
It just a decision