Hi! Yes, there is; we've attached the link for the Service Center Locator below, but if you could send us a DM on any of our social media platforms with your model and serial numbers, contact info, and a brief explanation of when this issue started, we may be able to troubleshoot your refrigerator's cooling issue before possibly sending out a repair tech! spr.ly/6058Ozaqo ^Ian
We also had a hard time removing the cover of our LG LRMVS3006s fridge (wide rectangular cover). I'm 5'2", so I knew I was going to have a hard time reaching the top back of the fridge. I used a step ladder and the cover *would not* budge. After reading other comments, I was able to successfully remove the cover by pressing back on the right side of the cover and then pushing the right side upwards. The left side was still stuck, but was able to push back and downwards on the left side for it to release. Both made awful plastic cracking sounds. Nothing appears broken though, it was just loud 😆. It felt rather risky to lean so far over the side of the step ladder in order to apply enough pressure 😅. But it worked!
We appreciate you leaving us your thorough review with regard to your experience in removing the cover for the air filter. Should you have any other questions or concerns regarding this, don't hesitate to reach out to us for more information. ^Anthony
This is the worst design ever. Period. Total junk. On the video it shows twisting and it come off. No so in reality. I still cannot get it off. It barely moves when twisting. This is the last time I buy an LG product. This should be incredibly easy and intuitive. Not making a project that requires research and jumping on social media to figure out. Changing air filters and water filters should be super easy and intuitive. I can think of dozens of designs to make it easy. I am clearly angry of these incompetent LG engineers that can take something so ridiculously simple and make it so incredibly difficult and complicated.
had a bear of a time getting the rectangular cover off, tried squeezing, pushing then turning and any other solutions i read online. turned out the trick for me was to remove the two top shelves to give my arm enough 'wiggle' room to get a better grip. once i did that, in all seriousness the cover finally opened. after replacing the filter, i then opened and closed the cover several times to 'break it in' so it comes off easier the next time. i might not have to remove the shelves next time but time will tell.
The same thing that happened to @freebie... happened to me. I've done this three times and it's always the same. It's not easy getting the rectangular cover off. I thought I was going to break it too! After watching this video and reading comments, it still took work to get it off. I had to use a step stool and anchor myself with my other hand on the top of the fridge. It made a loud cracking sound but it did not break. Too bad people have to remove food and shelves to replace a simple filter. I wish they had designed this with an easier way.
Hi, Emily! We appreciate your feedback; your filter should have been more straightforward to remove than that, so we'd love to hear more about what happened. If you could send us some info with the link below, our refrigerator development team will have a better idea of ways we can improve, and your ideas may just be implemented in future updates! spr.ly/6052PeFgG ^Ian
Terribly hard to remove the air filter cover. I had to stand on a chair, rest my knee inside the frig, pound on the cover and twist with lots of pressure! I love my LG refrigerator, but they need an easier design to remove the cover!
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Mary
Thanks so much! Like most people thought I broke it. Now I have extra filters, didn’t know this existed when I changed my first 3 pack of water of filters, I just threw the air filters in a drawer, didn’t know where they went
Hi, there. Thank you for sharing your experience. We understand that it can be confusing at times to know all the features and components of our products. We're glad to hear that this video was able to resolve the issue with your LG refrigerator. To make things easier for you, we recommend keeping all spare filters in a designated place, so you'll always know where to find them when needed. If you have any further questions or need assistance with anything else, don't hesitate to reach out to us via Facebook or X (Twitter) at @LGUSSupport, and we'll be happy to accommodate you. `Alice
I endorse all of the above comments. It's extremely hard to remove the cover. I tried several times for 2 days, even considered calling a Plummer. I had to apply a lot of force to finally remove it!!!!!!
On my new LG frig with the rectangle air filter cover ,and after talking to an advisor on the phone , I had to use considerable force with two hands to twist the cover off. I thought I was going to break it with the amount of force I had to use . It finally came off without breaking. Putting the filter cover back on was very easy and then taking it off a second time was easy as well . The agent and I were not sure why the first time removing the filter cover was so hard. The agent assured me that in taking it off, had it broke, LG would have replaced it under warranty without charge. The agent was very good and stayed on the line until the issue was resolved.
Thank you for your feedback. If you need further assistance, please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS
Yes these filters are the worst design to remove. And I'm in the hvac/r trade. These filters don't get dirty they are inside your refrigerator. And if an odor issue, time to throw the food out.
Welcome to our Social Media page. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (facebook.com/LGUSA/), and we would be happy to assist you further. *Leah
My experience to a tee. Thought I was gonna break it the first time, said "the heck with it and gave it a counter-clockwise wrench", then the left side was still "hung up". After complete removal and filter replaced? i took the cover off and put it back on smooth and easy...just that first time was difficult
After opening 20 web tabs trying to find out the part number for our LG model Refrigerator, I finally found one that "implied" that it would fit. My problem was that we are on our 2nd LG model, and our 1st one had the square cover and the new one had a rectangular cover. I used the LG website and put in my model number....no results. I downloaded our manual, and no mention of the air filter period. I went to 3rd party webpages and still came up empty. I knew the water filter had changed to a new part, so a rectangular cover instead of a square one made me question if it had a different part. I spent over an hour trying to find any kind of information and decided to look at mine. I'm glad I read all the comments below so I didn't break the cover like so many have done, and boy was I surprised when I took it off. There was NO AIR FILTER in our new refrigerator. I had a square one left from our previous model, so I put it in and everything works. But you sold me a refrigerator with NO FILTER. That is insane.
We're sorry to hear about your experience with your refrigerator. We know that this is not the ideal one that we are trying to achieve. Allow us to rectify the issue. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we'd be glad to provide you with the information and assistance you need. -Charles
@LGUSASupport I enter my model number (LFXC22526D) and I get further info to choose the variation - none of the various listed match my LG. I assume that the 0L1B1753 number on the spec tag (under the model number) would be my variation, but of course that number is not listed anywhere. Maybe that's not my variation?
I have the square filter cover and if you had hard time taking off this one, try "squeezing" the sides of the cover then turn it left as strong as you can (sometimes it will not require much strength after squeezing). That was the easiest way for me. Not sure if this will work with the rectangular cover as I don't have it.
Greetings! We strive to provide the best support care, and resolution for your LG Refrigerator. In order to better assist you, we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, and we'll be pleased to see what we can do to help. Thank you! ^Rita
Needs a redesign. Cover is very difficult to get off. Had to take everything off the top shelves and remove them, use a ladder to have enough force to get it off & thought I was going to break the cover. Hope LG reads these comments. Also, there seems to be a plastic film around the rectangular air filter. Should that be there?
Hi Noel, we appreciate the feedback! We're continuously innovating and use our customer feedback to improve our customer experience going forward. Please feel free to leave your feedback here: spr.ly/6053PIKWP. Regarding the plastic film around the filter, please reach out to our social media team on Facebook and Twitter so that we can take a closer look into this. Our handle is @LGUSSupport for these platforms. Please include your fridge model number and, if possible, a picture of the plastic film around the air filter. It would be our pleasure to further assist you! ^Chris
We're sorry to hear about the issue you are facing with the air filter in your refrigerator. This is definitely not the experience we want you to have. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be more than happy to assist you. -Charles
We had a hard time removing rectangle cover. Thought we were going to break it! Read helpful comments below. We removed top shelf. Then I pushed top right corner in and twisted hard to left. It made a loud cracking noise, but was ok. I'm hoping next time will be easier
Hi! Glad to hear you were able to successfully replace your filter. Should you need further support, please don't hesitate to contact us! We're available for support via phone or in browser chat for your convenience. Please find more information for these support options here: spr.ly/6053OuLDz. ^Chris
I was able to get the stupid cover off with this tip. Also, once you get remove the cover I would lightly oil the plastic clips on the cover (both left and right). It makes it easier to remove the next time.
Clearly this air filter is a design failure. Stupid challenge to replace an unimportant item. Many good products are available than their filter and do a better job!
My refrigerator model LRFOC2606S/00. I can not find a AIR filter that fits. The manual calls for a LT120F filter. That filter has a frame around it and the one in mine does not. The frame will not fit in the cover. Tried to remove the frame and the charcoal filter breaks apart. Also the filter sets in the cover at an angle. What is the correct filter for this?
Hey there, John. We appreciate you asking us this question. As you mentioned, the correct Replacement Air Filter for this unit is LT120F. If this does not fit this refrigerator, we'd like to further troubleshoot this. To do so, we'd need to move to a private back-and-forth conversation, please send us a private message on social media @LGUSSupport and include your contact details, model, and serial number. ^Anthony
@@LGUSASupport I have the exact same problem. Got the cover off but it does not look like this video, there is no frame, there is a piece of filter in a gauze bag over what appears to be a piece of styrofoam all set at a wonky angle
Are we supposed to remove the tape from the bottom edges of the replacement filter or leave it on? It seems like the tape is all that's holding the filter together.
Hi, Brigand231. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue.^Mary
Great! If you need any further assistance, please let us know, Taryn. We always want to make sure our customers are taken care of. Have a great day! -Francine
My filter cover on an LRF model has an angled clip that isn’t square like the filter? Also you show the install placing the filter in and then write “front” on the side that will end up being in the rear??
Hi, thanks for reaching out! When replacing it, please place the filter with the 'Front' of it facing outward (As can be seen at the 0:39s mark in the video) Furthermore, filter covers can vary depending on their models. Should you need further assistance with replacing the filter for your model, don't hesitate to reply to this message with your complete model number! ^Chris www.lg.com/us/support/help-library
Mine too! I just replaced my air filter, and what I did was to rip the entire interior of the new filter cartridge out of the white plastic frame. Then I "disected" the old filter and removed the black plastic square with holes throughout it. I used that as a holder by placing it on top of the new filter (sans frame). It went back in where the old one was and I was able to reattach the filter cover. Bizarre that they'd start making a parallelogram holder for the square filter cartridg they incorrectly spec in the owners manual. Somebody at LG really screwed up! By the way, LG charges 5x as much as they should for these air and water filter cartridges. I just paid $48 on Amazon for 3 sets of both filters, i.e., an 18 month supply of BOTH. I bought ICEPURE brand (and paid extra for their top-of-the-line ICEPURE PRO water filter set), but there are many with very high ratings. Our original LG water filter cartridge is really poor quality; despite purging it as instructed when we first bought the refrigerator, it never stopped delivering charcoal fines into the water. They're not noticeable when you first pour a glass of water, but after it sits for a while, the fines are very noticeable at the bottom of the glass. I assume they've also been in all our ice cubes. So much for sticking the LG replacement filters. They're obscenely overpriced and not as good as replacement brands. Also, I had the same thought on "front" that actually ends up in the back! LOL
@@LGUSASupport your answer doesn’t explain anything. It just reiterates… If you put “Front” in as shown then it becomes a rear facing side? Why? After buying the filter that is consistent with my model I find the filter to be a square but the filter holder is a parallelogram shape. Where can I buy the filter that is parallelogram??
My rectangular cover finally twisted off after a lot of forces was applied doing the first filter change. Alas, one of the retaining clips on the cover broke, cracking the flange on which the clip is molded. Very simple design, but it should have had more robust tabs - how much would a bit more plastic cost? Also, it should have a ramped or rounded surface on the clip's retaining ridge, rather than the square surface it currently has. That would enable it to release more readily.
Hello, Daniel! We would like to help sort the issues out that you are having with your LG unit. Please send us a private message at @LGUSSupport so that we can look further into how we may assist. -Junel
What air filter do I need for LRFLC2706S? It says LT120F is my air filter but theres no way it’s going to fit? Do I need to take it out of white frame?
Hello, there. The air filter that is compatible with your LG Refrigerator model LRFLC2706S is part number ADQ73214405. You can also verify the substitute part number ADQ73214408. If you have any questions, feel free to reach out to us on Facebook or X @LGUSSupport. We will be more than happy to assist you. ~Zie
Unclear about the cover struggles mentioned in the comments, mine comes right off on my LFXS28968S/00 However, I came here looking for info about the filter orientation. When installed the way shown in this video, the front logo ends up facing the rear of the fridge? So its confusing :) But I see now front faces you when installing the filter into the cover plate.
We're glad you were able to clarify the filter orientation issue. Yes, it can be a bit confusing when the instructions or tutorials show the filter installed one way, but it's actually meant to be installed in a different orientation. To confirm, when installing the water filter cover plate on your LG LFXS28968S/00, the front logo should indeed face forward and towards you, not towards the rear of the fridge. So, make sure to align the cover plate with the filter correctly and secure it properly to ensure a snug fit. We hope this clears up any confusion, and please let me know if you have any further questions or concerns by sending us a private message through @LGUSSupport on Facebook or X. ^Danee
@@LGUSASupport but “FRONT” faces me when I’m putting the filter into the filter cover/housing. But once the cover is installed in the fridge, the front logo is actually now facing the rear of the fridge - not the doors. That’s why I’m confused
Hi, I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
Hey there, we wish your experience could have gone better. Please send us a private message on social media at @LGUSSUpport with your contact info so that we can assist you with your refrigerator. We're here and ready to help. ^ Diego
I have refrigerator model LRFLC2706S. The filter that was in the removable cover in the fridge and that came with the fridge when purchased was just the charcoal, and was not within the cardboard windowpane looking thing. Do I have to remove the carbon from inside the cardboard windowpane looking cardboard cover on the new filter I buy prior to installing in the fridge? I tried this on a new filer I purchased (model # LT120F) , but the carbon is taped pretty heavily to the carboard cover and the carbon filter broke into pieces, rendering it useless and wasting my money.
Hi David! In looking through the manual and instructions on how to change the filter, no you don't have to make any modifications to the filter before installing it. Are you not able to install the new filter (model LT120F is the correct model filter) because of an obstruction from an old incorrectly installed filter? If so, please DM us pictures of the old filter and if possible, how it was installed before to our Facebook or Twitter handle (@LGUSSuppport). We look forward to taking a closer look at this! ^Chris spr.ly/6059PRD8v
Let me know if this issue was resolved bud. Just bought this model and I hear mixed reviews. I’m hoping not but Have you had any issues with linear compressor or etc ?
Hi there Mohamed B. Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. ^Jovelyn
Hello Mohamed B! I'm passing by to check up on your case. You've reached us regarding an issue with your unit and we advised for you to send us a direct message but we haven't heard back from you. Do you still need assistance? If so, let us know if there is anything that we can do for you. ^Jovelyn
Hi Tara, We're glad everything worked out well for you. We do know how troubling issues such as this can be. Gladly, You hung in there with it and got a slam dunk. Way to go, Should you need us for future reference, we're here ready to assist with any concerns.~Tanisha
I am thoroughly confused. I just changed the water filter but had a hard time pulling the old one out and didn’t want to break it so I watched a video and I am all set with the water filter. The video mentions changing the fresh air filter. I had no idea there was a filter that needed to be changed. So I removed the Fresh Air Filter cover and there was never any filter there. Was there supposed to be one when I bought it? I had it installed by HD so I assumed they would have installed the necessary parts. Anyway, I have scoured the internet, the LG website, Amazon, etc., for the replacement filter. I cannot locate the appropriate filter anywhere? I have model # LFCC23596S. It has the door for the beverage center on the right but no water dispenser. It dispenses ice through the freezer, not the door. Why can’t I find the filter?
Hey Tammy! The model number for this refrigerators air filter is LT120F. You can find it on spr.ly/6052wc3ck here: spr.ly/6053wc3cZ. We would also like to get more information about the installation for your refrigerators filter upon delivery. Please send us a private message on social media @LGUSSupport with your order number, contact information, model, and serial number. We are here to help further! ~ Jupe
Hi, Kathy. The water filter that's compatible with your LG fridge is LT1000P, which you can purchase directly at lgparts.com/collections/refrigerator-water-filter-parts/products/agf80300704?_pos=2&_sid=f417505fd&_ss=r. If you have any other questions, feel free to send us a private message on our Facebook and Twitter accounts via @LGUSSupport so we can look into this for you. We'll be happy to assist you. ^Sam
Hello! The filter you're looking for is the LG LT700P, we've attached a link below! We've also gone ahead and attached an additional link for finding which filter is used by which model, and a link with instructions for filter instillation. Please feel free to reach out to any of our social media platforms, @LGUSSupport, with any other questions or concerns; we're only a DM away, and we're always happy to help! spr.ly/6058OzQXG spr.ly/6059OzQXH spr.ly/6050OzQXy ^Ian
Thanks for this! If you find that the fan in your LG GSX961MCCZ is indeed running all the time, it's advisable to check the temperature settings, ensure the condenser coils are clean, and verify that the door seals properly. We hope this helps! ^Mau
@@LGUSASupport it is not running that’s why I was wondering if it run all the time or just when it needed to run? I was checking the filter today and saw it was not spinning. Or it only runs when it need to? And also turn off when door are open?
Hey there. We are here to support you and your refrigerator as best as possible. Please send us a private message on social media @LGUSSupport with your contact information so that we can work together to help you find a solution. We will be here to support you.^ Diego
Got the retangular cover off just fine but the filter holder is a parallel design not square. / / new filter will not fit. one that's in there has no casing just filter material. what's up with that?
Hey Jules, we'd love to help you find the perfect filter for your LG refrigerator. Please provide us with the model number, so we can assist you further. ~ Jupe
It is so hard to change this air filer! Almost happy to hear it is not just me! Bad design! Honestly if I knew was this difficult I would have purchased a different brand or model!!
Hello there! Thank you for your feedback. We're sorry to hear that you’ve been struggling with the air filter; it’s definitely important for us to know when a design isn’t meeting expectations. We’re constantly working to improve our products, and your experience is valuable in that process. If you have any specific suggestions or if there’s anything we can do to help, please let us know. We appreciate your input and are here to assist with any concerns you might have. ~Ken
I have the same rectangular filter and mine will turn counter clockwise but it gets stuck on the left side and I can't pull it off. Why do this make this so damn complicated
Hello there, Mel Avalos. So we can better assist with your issue please contact LG Customer Support by any of the below options: Live Chat: www.lg.com/us/support/chatbot Email: www.lg.com/us/support/email-appointment Facebook Messenger: facebook.com/LGUSA/ Twitter: @LGUSSupport ^Diane
Hi there! Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. To send a private message, Please head to our Facebook page, select the option to Like, then the option to Message. We'll be able to gather the necessary information form there. Thank you. ^Angel
Hi, Jorge I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), ^John
A number of people suggested hitting with your right hand on the right side of the filter cover to knock it loose. That didn't work for me, but then I used a mallet. It didn't knock it off, but it apparently loosened enough for me to turn it and pull it off. When I saw the condition of the filter, I was glad I persevered to get the cover off and the filter replaced.
I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the concern. ^Mary
My husband just broke ours because it’s so hard to remove..$79 plus shipping. I’m not happy about this because I think it’s a design flaw. The cover shouldn’t be that difficult to remove considering how much we paid for the refrigerator. The customer service rep said this this is a common problem. Just venting here!
Hi Peggy, we regret hearing the experience you had with replacing your refrigerator air filter. So that this process may one day change, please feel free to fill out the following form: spr.ly/6052PynSi. We review submissions to determine what changes could be made to the process and would appreciate your contribution. Should you need further support, don't hesitate to send us a DM on Twitter or a PM on Facebook at the handle @LGUSSupport. ^Chris
Hi, Leon. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
Nope, Just went to "replace" mine after one year of ownership. Broke the cover trying to be careful. Now on top of a $15 filter i need to spend an additional $50 to purchase a new cover from LG to get my fridge back to the condition I thought it came in (with filter)
I changed the rectangular air filter and the water filter yesterday and my refrigerator started making noises ,could you help me and tell me why? Thanks.
Hi, Warmi. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
my LG makes noises when I move shelves around and they don't settle properly; also when I put too much stuff in the veggie drawer and it is not perfectly balanced, and when bottles of wine are too close together, they tend to rattle
Instead of a fan like shown at 0:42 I can see styrofoam there. And there is no filter either. I’m having a cooling issue in my fridge but the freezer works fine. Can that be the issue?
Hi, its certainly possible you have a different model than the refrigerator in the video! In order for us to accurately diagnose the issue, we'd need to switch to a different platform. Please direct message us on Twitter (@LGUSSupport) or private message us on Facebook (@LGUSA). Be sure to include your model number and a brief description of your issue. We look forward to providing you with a resolution you're satisfied with! ^Chris
Hi, Jerry. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
I'm a 78 year old woman. I'm unable to budge that cover and afraid I'll break it. Even standing on a stool to get good leverage, no go. Will it hurt to just not change the filter???
We understand where you're coming from, Judy. To answer your question, neglecting to replace your refrigerator's air filter could have detrimental effects. The refrigerator may have to work harder than necessary if the filter is blocked with impurities over time, which limits its efficacy. This may result in increased energy costs and a shorter fridge lifespan. What we can recommend is try to ask someone to help you change it.
@@LGUSASupport Please do all of us a favor and kindly stop making refrigerators. I have just spent an hour to try and open that air filter and it is not moving. If you feel you want to contribute to this forum, perhaps admit to making a poor quality product, offer an apology, and promise to get out of a business you are not very good at.
Yes. Very hard to remove. Tech support was not helpful. Wanted to send repairman to replace filter. Sent me a video. Comment section was great. Squeezing sides and pushing in on top right simultaneously hard turn to left works. It popped off.
Hey there! We know how frustrating it can be when things don't work quite right, but we're committed to ensuring you are delighted with our products. Please give us a nod to see what steps we can take to help you out. To do that, just shoot us a private message on social media at @LGUSSupport with your phone number, model, and serial number. That way, we can jump right in and start working on a solution for you. We can't wait to get you up and running! ~Rita
No luck. Both my husband and I tried it and it won’t turn. Last time we changed it, we had to call the store where we bought the fridge, and they used brute strength to turn it. That and billed me $100 for a service call. It’s the square cover and the fridge is only 4-5 years old. What are we doing wrong? Thx!
Hi there Patty Crowley. Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. ^Jovelyn
Hello Patty Crowley! I'm passing by to check up on your case. You've reached us regarding an issue with your fridge and I've asked for you to send us a direct message to further assist you. Do you still need assistance? If so, let us know if there is anything that we can do for you. ^Jovelyn
After several attempts of reaching out to you, unfortunately we did not receive any response. We assume that your concern has already been addressed. For now, I will go ahead and end our session. Should you have any other questions or concerns, please feel free to reach out again, and we'll be happy to assist. Have a great day. ^Jovelyn
So we can better assist, please contact LG Customer Support anytime by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ). Please include your model and serial numbers, along with your contact details. Thank you. ^Jovelyn
Hi, pepalmer. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
We have not received any response from you. We assume that your concern has been resolved. For now, I will go ahead and end our session. Should you have any other questions or concerns, please feel free to reach out again, and we'll be happy to assist. Have a great day. *Leah
LG, Appears you have had many inquiries on the problem of removing air filter cover in French Door Refrigerators. It would be very helpful for you technicians to have a solution available for this common problem. Several have offered techniques to resolve the problem
Hey there, we understand your concern, and we'd love to help assist you the best we can. Please send us a private message on our social media with your information so we can assist you in more detail. ~Tegan
Great observation! The owner's manual recommends that you change the air filter approximately every 6 months in your refrigerator in order to make sure air flow is circulating as it should. ^Chris
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS
@@lockedine Yes, it is. I just spent a full minute fighting with the thing. Just because you didn't have trouble doesn't mean anything. There's clearly a manufacturing issue with this part.
Hey John! Because this video was posted a little over a year ago, it may not have the most updated visuals. Check out the support video in the following link, which demonstrates how to replace the square filter: spr.ly/60553l1x9 Hope this helped! ^Liss
I was able to change it but for some reason I can't select the settings on my fresh air controls. The light for the modes don't come on. Anyone have this issue?
We really appreciate that you took the time to give us your experience. We've read from your comment that you are having trouble with the product, so we’d like to help make it right. Please send us a DM on Facebook or Twitter using @LGUSSupport and we would be glad to help. -Mishi
Hi, Aletha. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
Hi, Aletha. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
Thank you for bringing your concern regarding the clear plastic sticky stuff on the back of your refrigerator to our attention. We understand how frustrating it can be to come across unexpected features or obstacles when using household appliances. We empathize with your situation and apologize for any inconvenience this may have caused over the past two years. To address this issue, kindly send us a private message on Facebook or Twitter (X) using the handle @LGUSSupport. We'd be happy to help. -Shae
Hi, there. Thank you for sharing your experience with us. We're sorry to hear that removing the cover felt difficult. It can be tricky at times, but don't worry; you're not alone. If you need any guidance or assistance in the future, please feel free to reach out. We're here to help.^Jayne
I give up on replace it!🤬This is the craziest place to the filter. I’m 5’4” had to stand on ladder, remove top shelf and I still can’t get the dang thing off!!!ugh
Hey there, Connie. We appreciate you letting us know about this. We'd be more than happy to look into this. If we may ask, what is your model number of the refrigerator to ensure that we can properly troubleshoot it for you. ^Anthony
Hi there! We understand how important it is to reset the light when replacing the air filter. We would be happy to help you with additional troubleshooting steps. First, make sure you are pressing the "Air Filter Reset" button, and not just the symbol. Hold it down for 3 seconds. Second, try pressing the fridge or freezer button to wake the control panel. Then, open and close the refrigerator door to see if the panel lights up. If the issue persists, press and hold the "Air Filter Reset" button again for 3 seconds after ensuring the display is active. If the light still doesn't turn off after attempting these steps, please contact us for help on social media @LGUSSupport with your contact details. ^Anthony
Also, I never had a filter in it for the 2 years I've had the refrigerator. I'm not even sure why it needs a filter, because most things that need a filter would have dirt hanging around it and this was spotless, so I think the filter is a scam overall in this usage and of course LG charges like 75.00 for a filter or two if you were actually going to buy directly from them, DON'T😅
Hey there, Connie. We'd be more than happy to look into this for you. So we can further troubleshoot this for you, may you please provide to us your model number of the refrigerator? Filters can adjust and be made differently from others, so we can to ensure that we provide the right information. Thank you for your cooperation. ^Anthony www.lg.com/us/support/help-library
Hi, I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
Everyone here commenting how the rectangular air cover is difficult to remove: it gets better with time. The plastic seems to soften and wear down making removal easier. In six months when you have to change the air filter again it'll be a bit easier to remove and you'll go into it with confidence. I believe in you. You can do it! You will have the freshest fridge air and never again be vanquished by the plastic demon of misery that restricts your pursuit to freshness.
Does LG even read these comments. No one wants hard to replace filters. Certainly they should be capable of making filters that maybe slide in and out of a holder. A complicated, difficult cover doesn’t make the filter work any better than a simple, easy to use one would.
We're certainly here and ready to help with your inquiries, Frances! While we offer Air Filters that can be easily replaced, we want to ensure our team knows your concerns. When you get a chance, please provide us with your feedback through this link in the comment so our appropriate team can look more into this: www.lg.com/us/support/feedback. ^Anthony
I noticed that in the video they start with the rectangular cover already slightly removed so it looks easy. I was able to get mine off twice with an unbelievable amount of force. Putting it on was easy. I'm sure it will fail. It is an unacceptable design and LG should stand behind their products and provide replacement parts for free. I will test these items in any future device I purchase.
Hey there, Lee. We appreciate you bringing this to our attention. While recording some force to remove the rectangular plate for the air filter, we want to ensure that your thoughts and concerns are heard into this. If you haven't done so, please go ahead and send us your feedback through this link: www.lg.com/us/support/feedback. Thank you. ^Anthony
Thanks for submitting your feedback. Our support is always a few clicks away should you need us! Don't hesitate to reach out to us on Facebook or Twitter at the handle @LGUSSupport. ^Chris
There was a “plastic film” around the underside of the cover. I cut through most of it by using my fingernail. We then pushed the cover in while turning left. It released
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Mary
Hi, Adam! The Fresh Air Filter cover should be able to easily go back into place by rotating the cover 30 degrees clockwise, but if your unit is experiencing any issues getting that cover back on, it'll be our pleasure to help! Just be sure to let us know your model number and what's going on when you try, and we'll get to the bottom of this with you. ^Ian
Hi there Patrice, we see that you've come to a bump in the road with your LG air filter. The filter should be turned counter-clockwise to loosen. Then once loosened you may have to gently pull in order to loosen the other side from the grooves. Please feel free to contact us on social media @LGUSSupport with the serial/model and phone number. We will be waiting to further assist you. Before we go here is a link for reference tinyurl.com/yc2mjkv7. ~Tanisha
Why do I bother with LG. 4 tvs and a French door fridge. Regret. Should of stick with Samsung. Spend 3k a year ago and now left with a trash French door fridge. Called LG helpline and want a expensive amount to repair. Time to look toward Samsung.
That's great to hear! We appreciate your input and acknowledge that replacing the cover might be a straightforward task for some users. If you have any further insights or tips on making the process easier for everyone, we would be happy to hear them. Thank you for your contribution, and let's keep encouraging a positive learning experience for all LG users.☺️ `Al
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito
don't listen to this video, LOL they make seem it twists off easily and it doesn't. i went to another video and it made more sense. i literally had to apply quite a bit force to dislodge it here's the link to video i saw ua-cam.com/video/hPxfqQ_rdhE/v-deo.html
Hi, there. Thanks for sharing your feedback. It's completely normal to worry about things breaking, especially when you're trying to get something done. Just remember, you're not alone in this. Take a deep breath, and trust your instincts; you've got this! ^Mau
This is horrible. The air filter cover does not work like this. I broke the clips that hold the filter cover and now i’m without the air filter. I hate this fridge.
Hi, there. Thank you for letting us know about this. It's sad to hear that you broke the clips that hold the filter cover. We'd love to see what we can do to help out. Kindly send us a private message including the phone number associated with your unit, the model and serial number of your unit and a brief description of your concern through @LGUSSupport on Facebook or X for further assistance. We look forward to hearing from you soon. ^Danee
Hi, Steve. Thank you for reaching out to LG. We're sorry to hear that the air filter cover broke when you were replacing it. If you need further assistance, please send us a private message, and we'll be happy to help. ^Jayne
This is so dumb, I took the cover off and there was as it turns out, no filter in it. But I was trying to take the next piece off for a second ....fortunately I didn't because I thought there was a filter underneath that😅😅
Hey Joel! That was a close call! Let's help you find the filter you need for your LG fridge. Please send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We'll get right on finding you the correct filter! ^ Diego
I have the square version, my wife is afraid to let me tryin case I break it and we are both in our seventies , this morning she tried for 20 minutes to change this filter and finally gave up, she is now lying on the sofa with chest pain, this stupid filter can stay dirty until the day I trash this LG rubbish, never again LG
Thank you for your feedback about removing the air filter, David. We want to ensure that we make this process as smooth as possible and provide all necessary troubleshooting steps if needed. We found an article that shows how to remove the "square" shaped filter you have. Here is the link: www.lg.com/us/support/help-library/how-to-remove-hard-fresh-air-filter-refrigerator--20150587141751. Please feel free to reach out if you have any other questions. ^Anthony
Hi, there. We're sorry to hear that your unit has been broken. Rest assured, we'll look into this for you. Please reach out to us on social media using @LGUSSupport, and we'll be pleased to assist. - Cazz
Hi, charles. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
Hello, there. We're sorry to hear about your frustration with our filter replacement process. Your feedback is valuable to us, and we'll work diligently to find ways to enhance the filter replacement process, making it more user-friendly and hassle-free. If you need assistance or have further questions, feel free to reach out to us at @LGUSSupport. We're here to help. ^Win
Extremely hard to see the panel. Not well illuminated at all. Engineering mistakes like this shouldn’t happen ever, especially from a big company like LG. The Testing department is probably very lousy.
Hey there. We appreciate your feedback with regard to our refrigerator. We'd like to hear more from you and ensure that it reaches our department in charge. Please click the link on the description to leave the feedback: www.lg.com/us/support/feedback. ~Anthony
WORST design EVER. Broke the cover hinge after watching the video and following instructions. $80 replacement part plus tax and shipping. Baking soda does the job.
Hi, there, Elizabeth! We appreciate you letting us know about the difficulty of replacing the air filter on your LG Refrigerator. Your input is important to us, and it does not go unnoticed. We would love it if you could share it on our LG feedback page, www.lg.com/us/support/feedback, so that our product specialists can make future improvements. ~Rita
Well the video sucks. Even if you watch the correct video - they take it off with s simple twist. Which we all know ain't happening. After reading all the comments and that if you break it its not covered. As well as the time wasted- i determined its easier and cheaper to just use good old fashioned baking soda in a box and not F**k with it. Its a PITA and LG knows it. I repair stuff all the time and this is ridiculous! Last LG product i will purchase. LG spend another nickel in your design and freakin test it before sending it out. All the customer reps saying to write me it total BS bc they can't help unless you want to purchase either help or replacement parts! My suggestion to all is don't keep trying until you break it. Leave it alone once you have tried and get frustrated- baking soda has worked fine for me for decades and decades. Just bc its there doesn't mean its worth your time. Too bad- LG otherwise pretty good fridge. Just my 2cents fwiw! Peace
Hello, Deb. We understand your frustration and disappointment with the video and the difficulty you've experienced with the product. We appreciate your honest feedback, Robert. We'd love to get a better understanding of your concern. Kindly send us a private message on our Facebook and Twitter accounts via @LGUSSupport so we can look into this for you. We'll be happy to assist you. ^Sam
![[LG Refrigerators] How To Replace The Fresh Air Filter In Your LG Refrigerator 2024 Update](http://i.ytimg.com/vi/Pi1uVSvq2wg/mqdefault.jpg)
Click Here to Register Your LG Product:
www.lg.com/us/mylg/product-registration
Is there a link for LG Repair people by zip code? Our refrigerator is not cooling in refrigerator or freezer.
Hi! Yes, there is; we've attached the link for the Service Center Locator below, but if you could send us a DM on any of our social media platforms with your model and serial numbers, contact info, and a brief explanation of when this issue started, we may be able to troubleshoot your refrigerator's cooling issue before possibly sending out a repair tech! spr.ly/6058Ozaqo ^Ian
We also had a hard time removing the cover of our LG LRMVS3006s fridge (wide rectangular cover). I'm 5'2", so I knew I was going to have a hard time reaching the top back of the fridge. I used a step ladder and the cover *would not* budge. After reading other comments, I was able to successfully remove the cover by pressing back on the right side of the cover and then pushing the right side upwards. The left side was still stuck, but was able to push back and downwards on the left side for it to release. Both made awful plastic cracking sounds. Nothing appears broken though, it was just loud 😆.
It felt rather risky to lean so far over the side of the step ladder in order to apply enough pressure 😅. But it worked!
We appreciate you leaving us your thorough review with regard to your experience in removing the cover for the air filter. Should you have any other questions or concerns regarding this, don't hesitate to reach out to us for more information. ^Anthony
same except that I'm 5'6"
This thing is just stupid hard to take off, you really do feel like you're going to break it. Thankfully i ress yalls comments which helped immensely
This is the worst design ever. Period. Total junk. On the video it shows twisting and it come off. No so in reality. I still cannot get it off. It barely moves when twisting. This is the last time I buy an LG product. This should be incredibly easy and intuitive. Not making a project that requires research and jumping on social media to figure out. Changing air filters and water filters should be super easy and intuitive. I can think of dozens of designs to make it easy. I am clearly angry of these incompetent LG engineers that can take something so ridiculously simple and make it so incredibly difficult and complicated.
It is really stiff to twist. I used both hands and thought that I have broken it when it did come off.
had a bear of a time getting the rectangular cover off, tried squeezing, pushing then turning and any other solutions i read online. turned out the trick for me was to remove the two top shelves to give my arm enough 'wiggle' room to get a better grip. once i did that, in all seriousness the cover finally opened. after replacing the filter, i then opened and closed the cover several times to 'break it in' so it comes off easier the next time. i might not have to remove the shelves next time but time will tell.
The same thing that happened to @freebie... happened to me. I've done this three times and it's always the same. It's not easy getting the rectangular cover off. I thought I was going to break it too! After watching this video and reading comments, it still took work to get it off. I had to use a step stool and anchor myself with my other hand on the top of the fridge. It made a loud cracking sound but it did not break. Too bad people have to remove food and shelves to replace a simple filter. I wish they had designed this with an easier way.
Hi, Emily! We appreciate your feedback; your filter should have been more straightforward to remove than that, so we'd love to hear more about what happened. If you could send us some info with the link below, our refrigerator development team will have a better idea of ways we can improve, and your ideas may just be implemented in future updates! spr.ly/6052PeFgG ^Ian
Terribly hard to remove the air filter cover. I had to stand on a chair, rest my knee inside the frig, pound on the cover and twist with lots of pressure! I love my LG refrigerator, but they need an easier design to remove the cover!
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Mary
It’s really not that hard. If you push down from the top left corner the leverage does most of the work
@@LGUSASupport tips to remove air filter cover
Same experience here - you have to force it and are worried to break it. In the end did come out but it’s scary
Dramatic
Whoever designed that cover to be so awkward should be fired
I second your opinion
Exactly
Yep! Plus the water filter sucks even worse. Will never buy an LG again!
I just accidentally broke it smh
This is so freaking annoying. LG fridge engineer f/u
Thanks so much! Like most people thought I broke it. Now I have extra filters, didn’t know this existed when I changed my first 3 pack
of water of filters, I just threw the air filters in a drawer, didn’t know where they went
Hi, there. Thank you for sharing your experience. We understand that it can be confusing at times to know all the features and components of our products. We're glad to hear that this video was able to resolve the issue with your LG refrigerator. To make things easier for you, we recommend keeping all spare filters in a designated place, so you'll always know where to find them when needed. If you have any further questions or need assistance with anything else, don't hesitate to reach out to us via Facebook or X (Twitter) at @LGUSSupport, and we'll be happy to accommodate you. `Alice
I endorse all of the above comments. It's extremely hard to remove the cover. I tried several times for 2 days, even considered calling a Plummer. I had to apply a lot of force to finally remove it!!!!!!
On my new LG frig with the rectangle air filter cover ,and after talking to an advisor on the phone , I had to use considerable force with two hands to twist the cover off. I thought I was going to break it with the amount of force I had to use . It finally came off without breaking. Putting the filter cover back on was very easy and then taking it off a second time was easy as well . The agent and I were not sure why the first time removing the filter cover was so hard. The agent assured me that in taking it off, had it broke, LG would have replaced it under warranty without charge. The agent was very good and stayed on the line until the issue was resolved.
Thank you for your feedback. If you need further assistance, please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS
Yes these filters are the worst design to remove. And I'm in the hvac/r trade. These filters don't get dirty they are inside your refrigerator. And if an odor issue, time to throw the food out.
Welcome to our Social Media page. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (facebook.com/LGUSA/), and we would be happy to assist you further. *Leah
My experience to a tee. Thought I was gonna break it the first time, said "the heck with it and gave it a counter-clockwise wrench", then the left side was still "hung up". After complete removal and filter replaced? i took the cover off and put it back on smooth and easy...just that first time was difficult
Mine broke the first time using it. $50 to replace this 50 cent piece of plastic. WTF LG?
After opening 20 web tabs trying to find out the part number for our LG model Refrigerator, I finally found one that "implied" that it would fit. My problem was that we are on our 2nd LG model, and our 1st one had the square cover and the new one had a rectangular cover. I used the LG website and put in my model number....no results. I downloaded our manual, and no mention of the air filter period. I went to 3rd party webpages and still came up empty. I knew the water filter had changed to a new part, so a rectangular cover instead of a square one made me question if it had a different part. I spent over an hour trying to find any kind of information and decided to look at mine. I'm glad I read all the comments below so I didn't break the cover like so many have done, and boy was I surprised when I took it off. There was NO AIR FILTER in our new refrigerator. I had a square one left from our previous model, so I put it in and everything works. But you sold me a refrigerator with NO FILTER. That is insane.
We're sorry to hear about your experience with your refrigerator. We know that this is not the ideal one that we are trying to achieve. Allow us to rectify the issue. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we'd be glad to provide you with the information and assistance you need. -Charles
@LGUSASupport I enter my model number (LFXC22526D) and I get further info to choose the variation - none of the various listed match my LG. I assume that the 0L1B1753 number on the spec tag (under the model number) would be my variation, but of course that number is not listed anywhere. Maybe that's not my variation?
I have the square filter cover and if you had hard time taking off this one, try "squeezing" the sides of the cover then turn it left as strong as you can (sometimes it will not require much strength after squeezing). That was the easiest way for me. Not sure if this will work with the rectangular cover as I don't have it.
Greetings! We strive to provide the best support care, and resolution for your LG Refrigerator. In order to better assist you, we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, and we'll be pleased to see what we can do to help. Thank you! ^Rita
Thank you so much
This worked for me, also wearing non slip gloves when squeeing helped. Thank you
Needs a redesign. Cover is very difficult to get off. Had to take everything off the top shelves and remove them, use a ladder to have enough force to get it off & thought I was going to break the cover. Hope LG reads these comments.
Also, there seems to be a plastic film around the rectangular air filter. Should that be there?
Hi Noel, we appreciate the feedback! We're continuously innovating and use our customer feedback to improve our customer experience going forward. Please feel free to leave your feedback here: spr.ly/6053PIKWP. Regarding the plastic film around the filter, please reach out to our social media team on Facebook and Twitter so that we can take a closer look into this. Our handle is @LGUSSupport for these platforms. Please include your fridge model number and, if possible, a picture of the plastic film around the air filter. It would be our pleasure to further assist you! ^Chris
We're sorry to hear about the issue you are facing with the air filter in your refrigerator. This is definitely not the experience we want you to have. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be more than happy to assist you. -Charles
We had a hard time removing rectangle cover. Thought we were going to break it! Read helpful comments below. We removed top shelf. Then I pushed top right corner in and twisted hard to left. It made a loud cracking noise, but was ok. I'm hoping next time will be easier
Hi! Glad to hear you were able to successfully replace your filter. Should you need further support, please don't hesitate to contact us! We're available for support via phone or in browser chat for your convenience. Please find more information for these support options here: spr.ly/6053OuLDz. ^Chris
I was able to get the stupid cover off with this tip. Also, once you get remove the cover I would lightly oil the plastic clips on the cover (both left and right). It makes it easier to remove the next time.
Clearly this air filter is a design failure. Stupid challenge to replace an unimportant item. Many good products are available than their filter and do a better job!
@eugene6982 thanks for your recommendation, I'll oil it next time to help removal process
My refrigerator model LRFOC2606S/00. I can not find a AIR filter that fits. The manual calls for a LT120F filter. That filter has a frame around it and the one in mine does not. The frame will not fit in the cover. Tried to remove the frame and the charcoal filter breaks apart. Also the filter sets in the cover at an angle. What is the correct filter for this?
Hey there, John. We appreciate you asking us this question. As you mentioned, the correct Replacement Air Filter for this unit is LT120F. If this does not fit this refrigerator, we'd like to further troubleshoot this. To do so, we'd need to move to a private back-and-forth conversation, please send us a private message on social media @LGUSSupport and include your contact details, model, and serial number. ^Anthony
@@LGUSASupport I have the exact same problem. Got the cover off but it does not look like this video, there is no frame, there is a piece of filter in a gauze bag over what appears to be a piece of styrofoam all set at a wonky angle
Me too. This is very frustrating
@@kimgoldman111 Did you ever get this resolved? I have the same issue.
Are we supposed to remove the tape from the bottom edges of the replacement filter or leave it on? It seems like the tape is all that's holding the filter together.
Hi, Brigand231. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
@@LGUSASupport No. Twitter is a cesspool. It's too bad that getting help depends on social media these days.
@@LGUSASupport couldnt you just tell us if we have to remove it or leave it
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue.^Mary
@@ahmeddayad You are not suppose to remove it. Should have come in a plastic film all around, which you do remove.
Thank you this was very helpful😄
Great! If you need any further assistance, please let us know, Taryn. We always want to make sure our customers are taken care of. Have a great day! -Francine
My filter cover on an LRF model has an angled clip that isn’t square like the filter?
Also you show the install placing the filter in and then write “front” on the side that will end up being in the rear??
Hi, thanks for reaching out! When replacing it, please place the filter with the 'Front' of it facing outward (As can be seen at the 0:39s mark in the video) Furthermore, filter covers can vary depending on their models. Should you need further assistance with replacing the filter for your model, don't hesitate to reply to this message with your complete model number! ^Chris
www.lg.com/us/support/help-library
Mine too! I just replaced my air filter, and what I did was to rip the entire interior of the new filter cartridge out of the white plastic frame. Then I "disected" the old filter and removed the black plastic square with holes throughout it. I used that as a holder by placing it on top of the new filter (sans frame). It went back in where the old one was and I was able to reattach the filter cover. Bizarre that they'd start making a parallelogram holder for the square filter cartridg they incorrectly spec in the owners manual. Somebody at LG really screwed up!
By the way, LG charges 5x as much as they should for these air and water filter cartridges. I just paid $48 on Amazon for 3 sets of both filters, i.e., an 18 month supply of BOTH. I bought ICEPURE brand (and paid extra for their top-of-the-line ICEPURE PRO water filter set), but there are many with very high ratings. Our original LG water filter cartridge is really poor quality; despite purging it as instructed when we first bought the refrigerator, it never stopped delivering charcoal fines into the water. They're not noticeable when you first pour a glass of water, but after it sits for a while, the fines are very noticeable at the bottom of the glass. I assume they've also been in all our ice cubes. So much for sticking the LG replacement filters. They're obscenely overpriced and not as good as replacement brands.
Also, I had the same thought on "front" that actually ends up in the back! LOL
@@LGUSASupport your answer doesn’t explain anything. It just reiterates…
If you put “Front” in as shown then it becomes a rear facing side? Why?
After buying the filter that is consistent with my model I find the filter to be a square but the filter holder is a parallelogram shape.
Where can I buy the filter that is parallelogram??
Same question, what’s with the parallelogram shape?
@@ryanpoh6721 SAME here - it's a parallelogram with a perforated black piece inside a gauze bag over a piece of styrofoam at a very wonky angle.
My rectangular cover finally twisted off after a lot of forces was applied doing the first filter change. Alas, one of the retaining clips on the cover broke, cracking the flange on which the clip is molded. Very simple design, but it should have had more robust tabs - how much would a bit more plastic cost? Also, it should have a ramped or rounded surface on the clip's retaining ridge, rather than the square surface it currently has. That would enable it to release more readily.
Hello, Daniel! We would like to help sort the issues out that you are having with your LG unit. Please send us a private message at @LGUSSupport so that we can look further into how we may assist. -Junel
What air filter do I need for LRFLC2706S? It says LT120F is my air filter but theres no way it’s going to fit? Do I need to take it out of white frame?
Hello, there. The air filter that is compatible with your LG Refrigerator model LRFLC2706S is part number ADQ73214405. You can also verify the substitute part number ADQ73214408. If you have any questions, feel free to reach out to us on Facebook or X @LGUSSupport. We will be more than happy to assist you. ~Zie
Unclear about the cover struggles mentioned in the comments, mine comes right off on my LFXS28968S/00
However, I came here looking for info about the filter orientation. When installed the way shown in this video, the front logo ends up facing the rear of the fridge? So its confusing :) But I see now front faces you when installing the filter into the cover plate.
We're glad you were able to clarify the filter orientation issue. Yes, it can be a bit confusing when the instructions or tutorials show the filter installed one way, but it's actually meant to be installed in a different orientation.
To confirm, when installing the water filter cover plate on your LG LFXS28968S/00, the front logo should indeed face forward and towards you, not towards the rear of the fridge. So, make sure to align the cover plate with the filter correctly and secure it properly to ensure a snug fit.
We hope this clears up any confusion, and please let me know if you have any further questions or concerns by sending us a private message through @LGUSSupport on Facebook or X. ^Danee
@@LGUSASupport but “FRONT” faces me when I’m putting the filter into the filter cover/housing.
But once the cover is installed in the fridge, the front logo is actually now facing the rear of the fridge - not the doors. That’s why I’m confused
Mine was very hard to remove, but I managed to "break" it free. The first time is just really tough.
Hi, I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
Just broke my cover by following these instructions
Hey there, we wish your experience could have gone better. Please send us a private message on social media at @LGUSSUpport with your contact info so that we can assist you with your refrigerator. We're here and ready to help. ^ Diego
Just broke my cover trying to do this. Crap design!
Exactly what I needed!
Hi! That's great to hear, we're glad we were able to help! Please be sure to let us know if you ever have any questions or concerns. ^Ian
I have refrigerator model LRFLC2706S. The filter that was in the removable cover in the fridge and that came with the fridge when purchased was just the charcoal, and was not within the cardboard windowpane looking thing. Do I have to remove the carbon from inside the cardboard windowpane looking cardboard cover on the new filter I buy prior to installing in the fridge? I tried this on a new filer I purchased (model # LT120F) , but the carbon is taped pretty heavily to the carboard cover and the carbon filter broke into pieces, rendering it useless and wasting my money.
Hi David! In looking through the manual and instructions on how to change the filter, no you don't have to make any modifications to the filter before installing it. Are you not able to install the new filter (model LT120F is the correct model filter) because of an obstruction from an old incorrectly installed filter? If so, please DM us pictures of the old filter and if possible, how it was installed before to our Facebook or Twitter handle (@LGUSSuppport). We look forward to taking a closer look at this! ^Chris
spr.ly/6059PRD8v
Let me know if this issue was resolved bud. Just bought this model and I hear mixed reviews. I’m hoping not but Have you had any issues with linear compressor or etc ?
@@joegarcia2400 no issues with fridge. LG sent a new piece at no charge to me that the air filters fit into.
@@dmcar2000 awesome good to hear ! Thanks for the response
I can't open mine. I have a rectangular cover and I'm afraid that I'm going to break it. Any advice?
Hi there Mohamed B. Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. ^Jovelyn
Hello Mohamed B! I'm passing by to check up on your case. You've reached us regarding an issue with your unit and we advised for you to send us a direct message but we haven't heard back from you. Do you still need assistance? If so, let us know if there is anything that we can do for you. ^Jovelyn
@@LGUSASupport I managed to open it. Thank you anyway.
That's good to see. Let us know if you need anything else in the future. For now, I will go ahead and end our session. Have a great day!^ Jovelyn
@@LGUSASupport Thank you, you as well
Insanely hard to remove. Finally got it off, cut my finger in the process and thought I broke it but it got back on. Absolute nightmare!
Hi Tara, We're glad everything worked out well for you. We do know how troubling issues such as this can be. Gladly, You hung in there with it and got a slam dunk. Way to go, Should you need us for future reference, we're here ready to assist with any concerns.~Tanisha
I am thoroughly confused. I just changed the water filter but had a hard time pulling the old one out and didn’t want to break it so I watched a video and I am all set with the water filter. The video mentions changing the fresh air filter. I had no idea there was a filter that needed to be changed. So I removed the Fresh Air Filter cover and there was never any filter there. Was there supposed to be one when I bought it? I had it installed by HD so I assumed they would have installed the necessary parts. Anyway, I have scoured the internet, the LG website, Amazon, etc., for the replacement filter. I cannot locate the appropriate filter anywhere? I have model # LFCC23596S. It has the door for the beverage center on the right but no water dispenser. It dispenses ice through the freezer, not the door. Why can’t I find the filter?
Hey Tammy! The model number for this refrigerators air filter is LT120F. You can find it on spr.ly/6052wc3ck here: spr.ly/6053wc3cZ. We would also like to get more information about the installation for your refrigerators filter upon delivery. Please send us a private message on social media @LGUSSupport with your order number, contact information, model, and serial number. We are here to help further! ~ Jupe
@@LGUSASupport Thank you for the info! I’ll follow up with you. 👍🏼
Im looking for what filter to use on my LRMDC2306S/02
Hi, Kathy. The water filter that's compatible with your LG fridge is LT1000P, which you can purchase directly at lgparts.com/collections/refrigerator-water-filter-parts/products/agf80300704?_pos=2&_sid=f417505fd&_ss=r. If you have any other questions, feel free to send us a private message on our Facebook and Twitter accounts via @LGUSSupport so we can look into this for you. We'll be happy to assist you. ^Sam
What is the filter number needed for LFX31925ST?.
Hello! The filter you're looking for is the LG LT700P, we've attached a link below! We've also gone ahead and attached an additional link for finding which filter is used by which model, and a link with instructions for filter instillation. Please feel free to reach out to any of our social media platforms, @LGUSSupport, with any other questions or concerns; we're only a DM away, and we're always happy to help! spr.ly/6058OzQXG spr.ly/6059OzQXH spr.ly/6050OzQXy ^Ian
Is the fan supposed to to run all the time or just when it needs to?
Hey there. We want to know what fan you are referring to on your LG fridge. What is the model of your fridge? ^David
@@LGUSASupport I have LG GSX961MCCZ
Thanks for this! If you find that the fan in your LG GSX961MCCZ is indeed running all the time, it's advisable to check the temperature settings, ensure the condenser coils are clean, and verify that the door seals properly. We hope this helps! ^Mau
@@LGUSASupport it is not running that’s why I was wondering if it run all the time or just when it needed to run? I was checking the filter today and saw it was not spinning.
Or it only runs when it need to? And also turn off when door are open?
Hey there. We are here to support you and your refrigerator as best as possible. Please send us a private message on social media @LGUSSupport with your contact information so that we can work together to help you find a solution. We will be here to support you.^ Diego
Got the retangular cover off just fine but the filter holder is a parallel design not square. / / new filter will not fit. one that's in there has no casing just filter material. what's up with that?
Hey Jules, we'd love to help you find the perfect filter for your LG refrigerator. Please provide us with the model number, so we can assist you further. ~ Jupe
It is so hard to change this air filer! Almost happy to hear it is not just me! Bad design! Honestly if I knew was this difficult I would have purchased a different brand or model!!
Hello there! Thank you for your feedback. We're sorry to hear that you’ve been struggling with the air filter; it’s definitely important for us to know when a design isn’t meeting expectations. We’re constantly working to improve our products, and your experience is valuable in that process. If you have any specific suggestions or if there’s anything we can do to help, please let us know. We appreciate your input and are here to assist with any concerns you might have. ~Ken
I have the same rectangular filter and mine will turn counter clockwise but it gets stuck on the left side and I can't pull it off. Why do this make this so damn complicated
Hello there, Mel Avalos. So we can better assist with your issue please contact LG Customer Support by any of the below options:
Live Chat: www.lg.com/us/support/chatbot
Email: www.lg.com/us/support/email-appointment
Facebook Messenger: facebook.com/LGUSA/
Twitter: @LGUSSupport
^Diane
me too
Hi there! Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further.
To send a private message, Please head to our Facebook page, select the option to Like, then the option to Message. We'll be able to gather the necessary information form there. Thank you. ^Angel
I’m trying to replace my air filter for the first time but it just won’t turn and I don’t wanna break it!
Hi, Jorge I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), ^John
You need to hit it with your hand in the upper right corner. I found a video on it on UA-cam. Only that worked.
A number of people suggested hitting with your right hand on the right side of the filter cover to knock it loose. That didn't work for me, but then I used a mallet. It didn't knock it off, but it apparently loosened enough for me to turn it and pull it off. When I saw the condition of the filter, I was glad I persevered to get the cover off and the filter replaced.
I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the concern. ^Mary
@@higginscrowley i'm gonna go it hit, sure hope it doesnt break :)
My husband just broke ours because it’s so hard to remove..$79 plus shipping. I’m not happy about this because I think it’s a design flaw. The cover shouldn’t be that difficult to remove considering how much we paid for the refrigerator. The customer service rep said this this is a common problem. Just venting here!
Hi Peggy, we regret hearing the experience you had with replacing your refrigerator air filter. So that this process may one day change, please feel free to fill out the following form: spr.ly/6052PynSi. We review submissions to determine what changes could be made to the process and would appreciate your contribution. Should you need further support, don't hesitate to send us a DM on Twitter or a PM on Facebook at the handle @LGUSSupport. ^Chris
@@LGUSASupport No mention of reimubursing them for their costs? Bad customer service.
Shouldn’t I get the first filter cartridge with the refrigerator? Did you guys get it, or bought your first one?
Hi, Leon. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
Nope, Just went to "replace" mine after one year of ownership. Broke the cover trying to be careful. Now on top of a $15 filter i need to spend an additional $50 to purchase a new cover from LG to get my fridge back to the condition I thought it came in (with filter)
I changed the rectangular air filter and the water filter yesterday and my refrigerator started making noises ,could you help me and tell me why? Thanks.
Hi, Warmi. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
I think you have air pocket.
my LG makes noises when I move shelves around and they don't settle properly; also when I put too much stuff in the veggie drawer and it is not perfectly balanced, and when bottles of wine are too close together, they tend to rattle
Instead of a fan like shown at 0:42 I can see styrofoam there. And there is no filter either. I’m having a cooling issue in my fridge but the freezer works fine. Can that be the issue?
Hi, its certainly possible you have a different model than the refrigerator in the video! In order for us to accurately diagnose the issue, we'd need to switch to a different platform. Please direct message us on Twitter (@LGUSSupport) or private message us on Facebook (@LGUSA). Be sure to include your model number and a brief description of your issue. We look forward to providing you with a resolution you're satisfied with! ^Chris
I am looking for the fresh air filter on a Lsxs26366d/05 REFRIGERATOR
Hi, Jerry. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
I'm a 78 year old woman. I'm unable to budge that cover and afraid I'll break it. Even standing on a stool to get good leverage, no go. Will it hurt to just not change the filter???
We understand where you're coming from, Judy. To answer your question, neglecting to replace your refrigerator's air filter could have detrimental effects. The refrigerator may have to work harder than necessary if the filter is blocked with impurities over time, which limits its efficacy. This may result in increased energy costs and a shorter fridge lifespan. What we can recommend is try to ask someone to help you change it.
@@LGUSASupport Please do all of us a favor and kindly stop making refrigerators. I have just spent an hour to try and open that air filter and it is not moving. If you feel you want to contribute to this forum, perhaps admit to making a poor quality product, offer an apology, and promise to get out of a business you are not very good at.
Yes. Very hard to remove. Tech support was not helpful. Wanted to send repairman to replace filter. Sent me a video. Comment section was great. Squeezing sides and pushing in on top right simultaneously hard turn to left works. It popped off.
Hey there! We know how frustrating it can be when things don't work quite right, but we're committed to ensuring you are delighted with our products. Please give us a nod to see what steps we can take to help you out. To do that, just shoot us a private message on social media at @LGUSSupport with your phone number, model, and serial number. That way, we can jump right in and start working on a solution for you. We can't wait to get you up and running! ~Rita
No luck. Both my husband and I tried it and it won’t turn. Last time we changed it, we had to call the store where we bought the fridge, and they used brute strength to turn it. That and billed me $100 for a service call. It’s the square cover and the fridge is only 4-5 years old. What are we doing wrong? Thx!
Hi there Patty Crowley. Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. ^Jovelyn
Hello Patty Crowley! I'm passing by to check up on your case. You've reached us regarding an issue with your fridge and I've asked for you to send us a direct message to further assist you. Do you still need assistance? If so, let us know if there is anything that we can do for you. ^Jovelyn
After several attempts of reaching out to you, unfortunately we did not receive any response. We assume that your concern has already been addressed. For now, I will go ahead and end our session. Should you have any other questions or concerns, please feel free to reach out again, and we'll be happy to assist. Have a great day. ^Jovelyn
Sorry that I was not able to get back to you. I didn’t have alerts set up properly. Can I reach out to you on Friday? Thank you!
So we can better assist, please contact LG Customer Support anytime by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ). Please include your model and serial numbers, along with your contact details. Thank you. ^Jovelyn
I purchased my air/water filter from Amazon 😊
Thanks for reaching out! Should you need further installation support, don't hesitate to reply here with your refrigerator model number. ^Chris
My cover broke when i removed it so where can i get a replacement?
Hi, pepalmer. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
Did you find a part number for the cover?
elcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message. Thank you. *Leah
Hello! I'm passing by to check up on your case. Do you still need assistance? If so, let us know if there is anything that we can do for you. *Leah
We have not received any response from you. We assume that your concern has been resolved. For now, I will go ahead and end our session. Should you have any other questions or concerns, please feel free to reach out again, and we'll be happy to assist. Have a great day. *Leah
Was this narrated by Mike Rowe?
Took an entire Amish village of strapping young men and their horses all heaving at once to get the cover off.
It only took one 300 HP farm tractor to remove mine. :D
LG, Appears you have had many inquiries on the problem of removing air filter cover in French Door Refrigerators. It would be very helpful for you technicians to have a solution available for this common problem. Several have offered techniques to resolve the problem
Hey there, we understand your concern, and we'd love to help assist you the best we can. Please send us a private message on our social media with your information so we can assist you in more detail. ~Tegan
@@LGUSASupport Tegan, my comments are clear. Add a page in your technical help description to provide a template for removing the cover.
The filter looks very clean, no dirt, no dust, no black debris, why need to replace it so often?
Great observation! The owner's manual recommends that you change the air filter approximately every 6 months in your refrigerator in order to make sure air flow is circulating as it should. ^Chris
Really challenging to get the cover off.
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS
No it really isn’t
@@lockedine Yes, it is. I just spent a full minute fighting with the thing. Just because you didn't have trouble doesn't mean anything. There's clearly a manufacturing issue with this part.
Most have the square filter cover. Why not show that version instead of the older rectangular one
Hey John! Because this video was posted a little over a year ago, it may not have the most updated visuals. Check out the support video in the following link, which demonstrates how to replace the square filter: spr.ly/60553l1x9 Hope this helped! ^Liss
I was able to change it but for some reason I can't select the settings on my fresh air controls. The light for the modes don't come on. Anyone have this issue?
We really appreciate that you took the time to give us your experience. We've read from your comment that you are having trouble with the product, so we’d like to help make it right. Please send us a DM on Facebook or Twitter using @LGUSSupport and we would be glad to help. -Mishi
Where can I get the filters??
Hi, Aletha. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
@@LGUSASupport what should I set for the freezer and fridge?
Hi, Aletha. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
Best Buy has them
^^ This is a compatible square air filter and water filter set. I've used both. perfect fit, fairly priced
There is clear plastic sticky stuff on the very back of the refrigerator covering the air filter it took us two years to figure that out
Thank you for bringing your concern regarding the clear plastic sticky stuff on the back of your refrigerator to our attention. We understand how frustrating it can be to come across unexpected features or obstacles when using household appliances. We empathize with your situation and apologize for any inconvenience this may have caused over the past two years. To address this issue, kindly send us a private message on Facebook or Twitter (X) using the handle @LGUSSupport. We'd be happy to help. -Shae
Front, facing outward that then will be the back. I thought I was breaking it trying to remove the cover was like opening a jar.
Hi, there. Thank you for sharing your experience with us. We're sorry to hear that removing the cover felt difficult. It can be tricky at times, but don't worry; you're not alone. If you need any guidance or assistance in the future, please feel free to reach out. We're here to help.^Jayne
I give up on replace it!🤬This is the craziest place to the filter. I’m 5’4” had to stand on ladder, remove top shelf and I still can’t get the dang thing off!!!ugh
Hey there, Connie. We appreciate you letting us know about this. We'd be more than happy to look into this. If we may ask, what is your model number of the refrigerator to ensure that we can properly troubleshoot it for you. ^Anthony
Thanx
I replaced the air filter and I’m pushing the button on the front for a good 5 seconds, and the symbol is not going out. 🤷🏻♂
Hi there! We understand how important it is to reset the light when replacing the air filter. We would be happy to help you with additional troubleshooting steps. First, make sure you are pressing the "Air Filter Reset" button, and not just the symbol. Hold it down for 3 seconds. Second, try pressing the fridge or freezer button to wake the control panel. Then, open and close the refrigerator door to see if the panel lights up. If the issue persists, press and hold the "Air Filter Reset" button again for 3 seconds after ensuring the display is active. If the light still doesn't turn off after attempting these steps, please contact us for help on social media @LGUSSupport with your contact details. ^Anthony
Also, I never had a filter in it for the 2 years I've had the refrigerator. I'm not even sure why it needs a filter, because most things that need a filter would have dirt hanging around it and this was spotless, so I think the filter is a scam overall in this usage and of course LG charges like 75.00 for a filter or two if you were actually going to buy directly from them, DON'T😅
Why do we have to talk through social media for assistance?? Today's world!!!
Don't worry, it'll likely just require about 45 minutes - 3 hours of your time to result in a "sorry this isn't covered under warranty" LOL
I can't get filter itself out
Hey there, Connie. We'd be more than happy to look into this for you. So we can further troubleshoot this for you, may you please provide to us your model number of the refrigerator? Filters can adjust and be made differently from others, so we can to ensure that we provide the right information. Thank you for your cooperation. ^Anthony www.lg.com/us/support/help-library
I got it now
Followed the instructions on this video and broke the cover off. It’s been only six months
Hi, I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^April
@@LGUSASupport I’m speaking with your agent and he says this is not covered under warranty. This is a lie
Everyone here commenting how the rectangular air cover is difficult to remove: it gets better with time. The plastic seems to soften and wear down making removal easier.
In six months when you have to change the air filter again it'll be a bit easier to remove and you'll go into it with confidence. I believe in you. You can do it! You will have the freshest fridge air and never again be vanquished by the plastic demon of misery that restricts your pursuit to freshness.
Hey there. Thank you for the encouragement and the tip! ❤️ ^ Diego
Does LG even read these comments. No one wants hard to replace filters. Certainly they should be capable of making filters that maybe slide in and out of a holder. A complicated, difficult cover doesn’t make the filter work any better than a simple, easy to use one would.
We're certainly here and ready to help with your inquiries, Frances! While we offer Air Filters that can be easily replaced, we want to ensure our team knows your concerns. When you get a chance, please provide us with your feedback through this link in the comment so our appropriate team can look more into this: www.lg.com/us/support/feedback. ^Anthony
I noticed that in the video they start with the rectangular cover already slightly removed so it looks easy. I was able to get mine off twice with an unbelievable amount of force. Putting it on was easy. I'm sure it will fail. It is an unacceptable design and LG should stand behind their products and provide replacement parts for free. I will test these items in any future device I purchase.
Hey there, Lee. We appreciate you bringing this to our attention. While recording some force to remove the rectangular plate for the air filter, we want to ensure that your thoughts and concerns are heard into this. If you haven't done so, please go ahead and send us your feedback through this link: www.lg.com/us/support/feedback. Thank you. ^Anthony
@@LGUSASupport I just did. Thanks
Thanks for submitting your feedback. Our support is always a few clicks away should you need us! Don't hesitate to reach out to us on Facebook or Twitter at the handle @LGUSSupport. ^Chris
There was a “plastic film” around the underside of the cover. I cut through most of it by using my fingernail. We then pushed the cover in while turning left. It released
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Mary
Rectangular one is really poorly designed. Having the hardest time getting it back on!
Hi, Adam! The Fresh Air Filter cover should be able to easily go back into place by rotating the cover 30 degrees clockwise, but if your unit is experiencing any issues getting that cover back on, it'll be our pleasure to help! Just be sure to let us know your model number and what's going on when you try, and we'll get to the bottom of this with you. ^Ian
This is a joke, can't get the filter cover off - who designed this and then who approved it?
Hi there Patrice, we see that you've come to a bump in the road with your LG air filter. The filter should be turned counter-clockwise to loosen. Then once loosened you may have to gently pull in order to loosen the other side from the grooves. Please feel free to contact us on social media @LGUSSupport with the serial/model and phone number. We will be waiting to further assist you. Before we go here is a link for reference tinyurl.com/yc2mjkv7. ~Tanisha
Why do I bother with LG. 4 tvs and a French door fridge. Regret. Should of stick with Samsung. Spend 3k a year ago and now left with a trash French door fridge. Called LG helpline and want a expensive amount to repair. Time to look toward Samsung.
Careful removing cover. Tabs easily break and LG will not warrant it for being broken. Cheap plastic parts and poor design.
They designed it to break on purpose
All these comments crying over the cover: I got it off In 5 seconds. Weaklings
That's great to hear! We appreciate your input and acknowledge that replacing the cover might be a straightforward task for some users. If you have any further insights or tips on making the process easier for everyone, we would be happy to hear them. Thank you for your contribution, and let's keep encouraging a positive learning experience for all LG users.☺️ `Al
That doesn't help at all with the square ones. Thanks
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue.
^Nolito
Just broke mine as well
Junk plastic
don't listen to this video, LOL
they make seem it twists off easily and it doesn't. i went to another video and it made more sense. i literally had to apply quite a bit force to dislodge it
here's the link to video i saw
ua-cam.com/video/hPxfqQ_rdhE/v-deo.html
Bad design. Had to put a lot of pressure when twisting off the cover.
Just twist it, much harder than you would think, it’ll feel like it’ll break…mine didn’t, probably fine. Just force that sucker off
Hi, there. Thanks for sharing your feedback. It's completely normal to worry about things breaking, especially when you're trying to get something done. Just remember, you're not alone in this. Take a deep breath, and trust your instincts; you've got this! ^Mau
This is horrible. The air filter cover does not work like this. I broke the clips that hold the filter cover and now i’m without the air filter. I hate this fridge.
Hi, there. Thank you for letting us know about this. It's sad to hear that you broke the clips that hold the filter cover. We'd love to see what we can do to help out. Kindly send us a private message including the phone number associated with your unit, the model and serial number of your unit and a brief description of your concern through @LGUSSupport on Facebook or X for further assistance. We look forward to hearing from you soon. ^Danee
My air filter cover broke the first time replacing the filter, Sigh.
Hi, Steve. Thank you for reaching out to LG. We're sorry to hear that the air filter cover broke when you were replacing it. If you need further assistance, please send us a private message, and we'll be happy to help. ^Jayne
This is so dumb, I took the cover off and there was as it turns out, no filter in it. But I was trying to take the next piece off for a second ....fortunately I didn't because I thought there was a filter underneath that😅😅
Hey Joel! That was a close call! Let's help you find the filter you need for your LG fridge. Please send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We'll get right on finding you the correct filter! ^ Diego
@@LGUSASupport Thanks, but I have plenty of filters. They come with the water filters I buy..
I have the square version, my wife is afraid to let me tryin case I break it and we are both in our seventies , this morning she tried for 20 minutes to change this filter and finally gave up, she is now lying on the sofa with chest pain, this stupid filter can stay dirty until the day I trash this LG rubbish, never again LG
Thank you for your feedback about removing the air filter, David. We want to ensure that we make this process as smooth as possible and provide all necessary troubleshooting steps if needed. We found an article that shows how to remove the "square" shaped filter you have. Here is the link: www.lg.com/us/support/help-library/how-to-remove-hard-fresh-air-filter-refrigerator--20150587141751. Please feel free to reach out if you have any other questions. ^Anthony
Just broke mine as well
Junk plastic do not try to remove
Call for lg service to do it
Make them do it
Beware
Hi, there. We're sorry to hear that your unit has been broken. Rest assured, we'll look into this for you. Please reach out to us on social media using @LGUSSupport, and we'll be pleased to assist. - Cazz
We also did broke it😡
Please ensure to watch the video provided to be guided on how to replace the air filter. -Charles
Need different model
Hi, charles. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
Broke first time I tried it, after watching the instructions on this video. Very poor design. :(
NOT EASY 😩😫…..I don’t understand design engineers. I love LG appliances but this filter replacement process is awful.
Hello, there. We're sorry to hear about your frustration with our filter replacement process. Your feedback is valuable to us, and we'll work diligently to find ways to enhance the filter replacement process, making it more user-friendly and hassle-free. If you need assistance or have further questions, feel free to reach out to us at @LGUSSupport. We're here to help. ^Win
Extremely hard to see the panel. Not well illuminated at all. Engineering mistakes like this shouldn’t happen ever, especially from a big company like LG. The Testing department is probably very lousy.
Hey there. We appreciate your feedback with regard to our refrigerator. We'd like to hear more from you and ensure that it reaches our department in charge. Please click the link on the description to leave the feedback: www.lg.com/us/support/feedback. ~Anthony
WORST design EVER. Broke the cover hinge after watching the video and following instructions. $80 replacement part plus tax and shipping. Baking soda does the job.
Hi, there, Elizabeth! We appreciate you letting us know about the difficulty of replacing the air filter on your LG Refrigerator. Your input is important to us, and it does not go unnoticed. We would love it if you could share it on our LG feedback page, www.lg.com/us/support/feedback, so that our product specialists can make future improvements. ~Rita
stupid design, I cannot remove without breaking
Well the video sucks. Even if you watch the correct video - they take it off with s simple twist. Which we all know ain't happening. After reading all the comments and that if you break it its not covered. As well as the time wasted- i determined its easier and cheaper to just use good old fashioned baking soda in a box and not F**k with it. Its a PITA and LG knows it. I repair stuff all the time and this is ridiculous! Last LG product i will purchase. LG spend another nickel in your design and freakin test it before sending it out. All the customer reps saying to write me it total BS bc they can't help unless you want to purchase either help or replacement parts! My suggestion to all is don't keep trying until you break it. Leave it alone once you have tried and get frustrated- baking soda has worked fine for me for decades and decades. Just bc its there doesn't mean its worth your time.
Too bad- LG otherwise pretty good fridge. Just my 2cents fwiw! Peace
Hello, Deb. We understand your frustration and disappointment with the video and the difficulty you've experienced with the product. We appreciate your honest feedback, Robert. We'd love to get a better understanding of your concern. Kindly send us a private message on our Facebook and Twitter accounts via @LGUSSupport so we can look into this for you. We'll be happy to assist you. ^Sam
I broke mine, ridicules
Hey! Maybe we can help. Private message us on social media @LGUSSupport with your model, serial, and phone number. ^Gaby