The Secret to Scaling a Construction Business with Automation and Software (Case Study) 🤫 🚀

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In this episode, we speak to Brian Marek who runs Northtowns Remodeling, a small construction company out of Buffalo, NY. Being in business for over 38 years, Brian embodies the person that anyone who is undergoing a home remodel would wish for. He’s responsible, keeps his word, and genuinely cares about each and every customer.
It was so clear how much cared and how hard he was working for his customers. We also saw how there was only so much one business owner could do in a day.
Brian was spending hours working on custom proposals, sending them to customers, and sometimes forgetting to follow-up because there was too much on his plate. Money was being left on the table. Brian was also trying to be everywhere - calls, home visits, emails - constantly being pulled in a myriad of different directions. The business that he built was reliant on Brian to be wearing many different hats to stay on-top of the business. Incredibly rewarding, but difficult to sustain.
Working with Efficient App, he implemented solutions to help relieve him of the duties of being everywhere at once. In this episode, Brian shares the journey of modernizing his business and speaks to the benefits of implementing tech in his business - like the time he was on holidays and was able to close a deal remotely because he was able to access all his systems right from his laptop, or the ease he was able to transition his team to working remotely when COVID hit.
Tune in to hear more!
What We Talked About (Timestamps):
0:00 - Intro
3:37 - From Manila Folders To Modern Tech
5:58 - Closing Construction Deals From The Beach
8:12 - The Difference Customers Notice
9:45 - Business Admin Automation
15:41 - Great Customer Service
19:31 - Getting 5-Star Reviews
20:38 - Happy Employees & Working Remote
25:11 - Where Automation Won’t Help
27:44 - Success With Automation
29:11 - When It Makes Sense To Automate
31:16 - Opportunity Cost
32:18 - Set Up Your Business Admin - Hiring vs DIY
47:03 - Hesitant About Automation?
47:56 - Get Free Efficiency Audit!
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Efficient App works with Small and Mid-Market businesses to ease the pains that come with growth. We help implement standardized software solutions, enabling teams to work better and grow with clarity. Get in touch: efficient.app
★ Visit Our Site: efficient.app
★ Apply for a Free 30-Minute Efficiency Audit With Us: efficient.app/audit

[@efficientapp]

Thanks for watching! Comment any questions below ⬇

[@bobDotJS]

That's a very good point about the Google reviews, anyone who starts a business these days knows that you need to have five star reviews.

[@efficientapp]

Absolutely! It's the first thing most people look at, and there are so many businesses that get so much praise from their customers, but it just never makes it external because businesses don't ask them to leave a review.
By automating "the ask" for a review, it's a way to ensure that it happens and it pays in multiples because it helps close future deals too - and most customers are delighted to do it!