ServiceNow View Rules: Create and Apply with Demo

Unlock the full potential of ServiceNow with View Rules! In this comprehensive video tutorial, we'll walk you through the ins and outs of creating and applying View Rules in ServiceNow, the leading IT service management platform. Learn how to customize your ServiceNow experience by creating dynamic views, applying filters, and defining conditions based on user roles, groups, and other criteria. With our easy-to-follow demo, you'll gain the skills to create eye-catching and effective View Rules that will streamline your workflow and boost productivity.
Note :-
View rules do not apply to users who have no role. View rules do not always apply if there are existing user preference entries on the instance. Delete the user preference entry and clear the system cache to make sure the respective view rule applies. You can clear the system cache by appending cache.do to the instance URL. For example, instance_name.service-now.com/cache.do.
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[@juancasas5532]

I think u forgot to put the view name in quotes in line 5 in the script of ''apply end user view'

[@kishoreganchi1103]

How to hide the ui actions such as copy incident for particular view?

[@afamrolfs8244]

What would be the main reason to have that first rule you made and to have a bunch of them ?

[@gunjankiratkar]

Hi,
I was just restricting the users to get the end user view if incident is active using first view rule. In that I'm basically using conditions. But in the 2nd view rule I was writing code to restrict the user view on the basis of their department. So anyone wanted to write down the complex condition then they can use advanced feature of view rules.
Thanks,
ServiceNow Guy

[@ShaikNazma-jm2bv]

How to enable dark theme to instance

[@gunjankiratkar]

Hi ,
You will get themes option from settings.

[@mdjiyauddinansari7083]

please change the background color white

[@gunjankiratkar]

Sure, from the next video we will take care of that.