@@briangatt2956 Not when telecoms companies facilitate the commission of criminal offences and police sit back and claim there is nothing they can do as it doesn't suit them to. GCHQ could easily block all the numbers being used by scammers and call centres and disrupt their operations like Jim Browning does. SO much for protecting the UK.
This is a fake one. Even I am from India and is working for customer care service of Virgn Media. We do not discuss any account without clearing the security of accounts which comes under Data Protection Act.
Hi. The only calls i ever get, on my land line, are sales and scammers. The trend, most of the time, has been an Asian call centre, claiming to be Virgin media. We do have Virgin media so im guessing that somewhere down the line, some of our info has been passed on
Difficult one, that is exactly what I got when I called VirginMedia. I couldn't understand a word of what they were saying. I called as they were trying to scam me by putting the bill up by 90%. I have now managed to leave them after 4 calls in two days each taking nearly 2 hours and all the excuses going. I got the usual "we do not manage our business properly, so do not provide staff to answer the calls we receive in a timely manner, so please hold and we will ask you random things and obstruct you until you give up" message. The "input the 3rd 7th and 9th letter of your password" is bizarre on a phone as that will not work, each key has 3 letters, so no guarantee of anything. That is a verified delaying tactic anyway, it doesn't go anywhere, just says you need to reset your password and click a link that doesn't work - to get you off the phone! The next trick is turning the audio down so you can not hear the staff, hoping you will give up when they keep saying the fault is at your side. Most of the people in these call centres have never used a phone before. VirginMedia phoned me over 150 times in 4 weeks on my mobile and home phone to get me to stay, then sent some scammer text messages that had a link to "check my documents" 2 weeks after disconnecting. It was a scam Virgin does to get you to "agree & sign" a new 18month contract without you actually asking for it. At the start of the month, staff get discretionary reductions to apply to accounts, so they do this instead of getting disciplinary action and losing a bonus payment if people leave them. OFCOM are investigating this as it took another 2 calls of 1 hour each to sort it out. I also had to make complaints by email and they had the cheek to then say I had two accounts with them - the one they refused to "not renew" after it ended and the new one a member of staff fraudulently opened in my name that I was not aware of until 3 hours after I clicked the link for what I thought was disconnection details, how to return equipment and the final bill. Returning the equipment was fun, first they said "take it all to your local recycling centre and dispose of it", then sent an email a week later saying i had a TV box and a router and they wanted it back, then sent another email stating I had the TV box and two routers (which I told them I still had). I was advised packaging would be sent, that was cancelled and I was told someone would collect it all, but couldn't give a time so I had the packaging sent!!! That went back to them via YODEL, I photographed and videod the condition of equipment, all the items and sealing the box etc, plus confirmed they now have it all. A week later more packaging turned up, again with the offer to collect the items they already have!!! They also have a scam of taking overpayments knowing customers are leaving, for example, your bill is due on 29th of the month and you leave/disconnect on 1st of the following month, they take the whole month in advance and not just a few days as a final bill, then they make you wait nearly two months because they forget to return it and also refuse to speak to you as you are not an account holder if you have left! VirginMedia is a terribly dishonest company, promoting dishonesty and fraud among the staff they recruit for those qualities in my experience of them. When the ombudsman sends you info on the trouble they are having with the company and highlight all the complaints ofcom gets, it doesn't look good.
We get these all the time and just hang up. Loved the ending 😂
Cheers 😂👍
Telephone blocking is a great invention.
@@briangatt2956 Not when telecoms companies facilitate the commission of criminal offences and police sit back and claim there is nothing they can do as it doesn't suit them to. GCHQ could easily block all the numbers being used by scammers and call centres and disrupt their operations like Jim Browning does. SO much for protecting the UK.
This is a fake one. Even I am from India and is working for customer care service of Virgn Media. We do not discuss any account without clearing the security of accounts which comes under Data Protection Act.
i know, mate. Just another group of scammers
How did you recognise it was a fake call from the start 🤣
Hi. The only calls i ever get, on my land line, are sales and scammers. The trend, most of the time, has been an Asian call centre, claiming to be Virgin media. We do have Virgin media so im guessing that somewhere down the line, some of our info has been passed on
An Indian woman called Jennifer would be a good warning.
Difficult one, that is exactly what I got when I called VirginMedia. I couldn't understand a word of what they were saying. I called as they were trying to scam me by putting the bill up by 90%. I have now managed to leave them after 4 calls in two days each taking nearly 2 hours and all the excuses going. I got the usual "we do not manage our business properly, so do not provide staff to answer the calls we receive in a timely manner, so please hold and we will ask you random things and obstruct you until you give up" message. The "input the 3rd 7th and 9th letter of your password" is bizarre on a phone as that will not work, each key has 3 letters, so no guarantee of anything. That is a verified delaying tactic anyway, it doesn't go anywhere, just says you need to reset your password and click a link that doesn't work - to get you off the phone! The next trick is turning the audio down so you can not hear the staff, hoping you will give up when they keep saying the fault is at your side. Most of the people in these call centres have never used a phone before.
VirginMedia phoned me over 150 times in 4 weeks on my mobile and home phone to get me to stay, then sent some scammer text messages that had a link to "check my documents" 2 weeks after disconnecting. It was a scam Virgin does to get you to "agree & sign" a new 18month contract without you actually asking for it. At the start of the month, staff get discretionary reductions to apply to accounts, so they do this instead of getting disciplinary action and losing a bonus payment if people leave them. OFCOM are investigating this as it took another 2 calls of 1 hour each to sort it out. I also had to make complaints by email and they had the cheek to then say I had two accounts with them - the one they refused to "not renew" after it ended and the new one a member of staff fraudulently opened in my name that I was not aware of until 3 hours after I clicked the link for what I thought was disconnection details, how to return equipment and the final bill.
Returning the equipment was fun, first they said "take it all to your local recycling centre and dispose of it", then sent an email a week later saying i had a TV box and a router and they wanted it back, then sent another email stating I had the TV box and two routers (which I told them I still had). I was advised packaging would be sent, that was cancelled and I was told someone would collect it all, but couldn't give a time so I had the packaging sent!!! That went back to them via YODEL, I photographed and videod the condition of equipment, all the items and sealing the box etc, plus confirmed they now have it all.
A week later more packaging turned up, again with the offer to collect the items they already have!!!
They also have a scam of taking overpayments knowing customers are leaving, for example, your bill is due on 29th of the month and you leave/disconnect on 1st of the following month, they take the whole month in advance and not just a few days as a final bill, then they make you wait nearly two months because they forget to return it and also refuse to speak to you as you are not an account holder if you have left!
VirginMedia is a terribly dishonest company, promoting dishonesty and fraud among the staff they recruit for those qualities in my experience of them. When the ombudsman sends you info on the trouble they are having with the company and highlight all the complaints ofcom gets, it doesn't look good.
Yes, probably your data got sold to a data broker, who then sold it on to the scammers.
You know its fake because Virgin never ring you and if you ring them it will be a long wait 😊
Well played. 👏
Cheers mate 😁👍
LOL