What is BQM (Bottom Quartile Management) in BPO? || Latest 2021
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- Опубліковано 12 вер 2024
- what is BQM:
bottom quartile management means out of all the processors there will be some employees who have not met their targets and scores, to manage suh employees alin improvising the performance is known as BQM, and those associates comes under BQ (bottom quartile)
How to Improve BQM
As a coach or Team leader you should work on the agents falling under BQM .Though it depends ot he specific KPIs for which agent is in BQM but Below are some common tips to improve the performance of BQM agents .
Regular coaching and feedback
Regular Audits
One o one training session
Daily performance reviews
Barging of Calls (live and Regular)
A tenured mentor should be allotted for these agents
Seat planning to be adjust accordingly
and other exercised can be initiated as per the case history
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#bpointerviewtutorial #Qualityanalyst #BQM
/ bpo-interview-yutorial...
💯% no mistake and error in explanation...
I have learned a lot from you..Thank you somuch 🙏
This is truly above and beyond.......🤝
Thanks a lot for your feedback, plz sharw the video with your friends and social media plz help me on this
Kindly prepare videos for BPO trainers as well. And Congratulation for your wonderful job 👍
Sure will work on it, please share video on social media
Very informative👍 video👍😃... Keep making it's very knowledgeable..
Thank u so much for the feedback
Yoo all videos really always be helpful
Thanks, plz share and help me with more subscriber
@@BPOInterviewTutorials yes definitely I will do it
🙏🤟
Really helpful.
Ty
Very relevant information. Thank you!!!!
Thank u plz share videos on your linkdien, whatsap Facebook and help me with more subscriber
Very informative thanks
Thanks for the feedback, keep sharing videos
Hi sir please explain the TNI REPORT
Hi thanks for the feedback, I will work on it for sure, keep sharing the videos and help me with more subscribers
Thank you so much for this information..
Most welcome, keep sharing videos
Can u gives scenario in video, it will help us
Sure will work on it
Can u tell few projects idea which will help us to improve quality score
You need to go with yellow belt certification and need to learn basic project improvement tricks. Watch out my playlist
Daniel Brooks
🤝
Thanks bro for helping us good job
Most welcome, now it's your turn to help me on sharing, help me with more viewers, keep sharing
@@BPOInterviewTutorials sure 👍
Thank u
Im looking for a Quality analyst role if any plz let me know , i hv 3.5 yrs of QA experience
Follow us whatsapp.com/channel/0029Va9pzOK7oQhTZuXvfi3e
informative Thanks
Thanks for the feedback, expecting some help from you on getting more viewers and subscribers, keep, sharing videos
Pls make a vdo on efficacy calculation while trainer provide refreshers to associate
Sure will work on it, keep sharing
How to create interactive dashboard for BQM.
Sure will work on it
I want job as soft skills trainer.I want to know koi and koa of soft skills trainer and key skills and training methodology
Will, prepare videos on it and allow us some time, keep sharing videos
Tell me how to motivate the bq agents...
There are 3 ways: inform career growth, check their past 3 month performance and appreciate on their best points , 3 give them 100% support & time
Thank you so much
Most welcome, please keep sharing videos 🙏
Brother, wich formula is used for set target. Plz help
Target are set on the basis of process requirement, but if process don't have set target you can use formula, quant.exc
Can I get internship in BPO as trainer .If yes then plz tell me how
No
Throughput Information video please
Sure will work, on it, keep sharing videos
Check out our video on throughput ua-cam.com/video/fbVU4QD8BlM/v-deo.html
Could u please tell me why shirkange is 23℅
Please check the shrinkage and attrition video, you will get all clarity
What special have you mentioned? You said put the employees as per their score in descending order and focus on bottom ones. So that is the very basic thing.
Hey please share your suggestions that, need to be added in BQ management video 😊
The method to determine BQ should be different with IQR method .
will work on it😊
Very useful video
Thank u for feedback
R u on LinkedIn?
Yup
@@BPOInterviewTutorials would u mind sharing that pls?
www.linkedin.com/groups/14004281
Not getting your Instragram profile??? Please share or mention link
instagram.com/bpo_interview_tutorials/p/CYdNjB9Je2o/?
Can u prepare a vedeo ion agent productivity
Sure will work on it, keep sharing videos
Martin Sarah Gonzalez Susan Walker Anthony
Ok
How to work on BQ? Can u share steps please.
Hey rashi, thanks for the feedback, use 5 s methodology
ua-cam.com/video/QozdWLgmcgw/v-deo.html
Poke yoke:
ua-cam.com/video/9li-p7cKjMs/v-deo.html
I have one concern that what is the difference between in BQM and PIP
If employee don't mee the target then he moves to BQ , if he don't improve from BQ and cont the same he comes in PIP after PIP employee don't improve then as per company policy we will ask admin to leave the comoany
@@BPOInterviewTutorials thanku so much sir 😊😊
Please share the videos and help me with more subscribers
@@BPOInterviewTutorials ya sure
@@ashishthapliyal1223 ty
Didnt even realize there was a seperate British and American kitchen nightmares.
???
Please cover - How to do ATA, How the Quality lead is caught what my QA is doing wrong and What is team management and time management for QA lead
Hey thanks for feedback, I will work on it, plz share the videos and help m with more subscriber
@@BPOInterviewTutorials Sure 👍
😊
You need to understand concept of Gauge R&R to check ATA.
ATA is best option & also keep track of activities done by QA's
Video is good but try to make it in Hindi because there is a lot of disturbance in your video
Sure will work on it, thanks for the feedback
What is the formula for calculating this
U will find in video, please check
Can you just prepare a video on types of feedback please
U can find the details here : ua-cam.com/video/2Wzd-MxHQsk/v-deo.html
Next video please
Thank you, plz share the video and help me with more viewers... Plz check the playlist for next video
Superb
Please share chat link
Folllw us on Instagram bpo_ interview_tutorials
PIP,CDP AND CAG
We will work on it, thanks for feedback, plz share the videos and help me with more subscribers