Accelerating Customer Value with ServiceNow CSM

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Join ServiceNow and ResultsPositive as we demonstrate how organizations attain tangible business outcomes with ServiceNow Customer Service Management and ResultsPositive services. See how you can provide engaging omni-channel customer interactions while managing customer service activities through automated workflows and analytics. We’ll explore:
- ResultsPositive’s Customer Service Management Value Map for ServiceNow and how customers achieve tangible budget savings annually.
- Reducing Customer Service Agent staffing requirements and lowering overall customer service costs through the use of Virtual Agent and Service Portal capabilities.
- How organizations improve Customer Service efficiencies with analytics, predictive intelligence, and associated case resolution metrics.
- Enhancing customer loyalty and revenue growth through engaging multi-channel customer service capabilities.