What to Do When the Job is Behind Schedule? | Machine Shop Talk Ep. 106
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- Опубліковано 29 тра 2024
- Every so often, despite all of your best intentions - you’re probably going to find yourself in a situation you never want to be in. The job you promised by a date is going to be late shipping out - what now?
On this episode of Practical Machinist’s MACHINE SHOP TALK, Ian Sandusky from Lakewood Machine & Tool is back to help out a poster who came to the Practical Machinist forums with this unfortunate situation on their hands. While the goal is to always hit the timeline - things happen, and how you address them and move forward can be critical to your company’s success.
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Great advice. It's so tempting sometimes to just hide when something goes wrong . But always better to be proactive and honest and keep the in the loop.
Big time. You can lie and get away with it maybe even a few times, but as soon as that lie comes to the surface - the trust is gone and the relationship is dead.
Very Good video Ian. I have found that the quotation process is generally the culprit. If I am a bit slow then I tend to quote quicker possibly even unrealistic delivery dates. Then If you shoot out two or three quotes that way and you land a few of those jobs You are already in “Hot Water”. I always try to call the customer sometimes even before I start the job to let them know, I screwed up on my delivery date to let them know that I need X number of days and or weeks to complete the work. This gives them at least the option to pull the work from Me and go somewhere else and it helps with my stress level. I know that sounds wierd but if my stress level is super high then everything is “ Not Fun” anymore. Nutshell keep your delivery dates realistic in the first place.
Thank you very much sir - and excellent points!
I'm a one man band and had an issue like this recently. It was a job for a bunch of molds, 8 pairs, each with a 9 hour cycle time. The customer supplied undersized material, it didn't occur to me to measure it on arrival but the next day I go to set the job up on the machine and figured out I'm 10mm short in the X dimension on every component.
Phoned the customer, they said no problem just order the material in, it is what it is. I did that, 1 week lead time on delivery. 5 days later someone from accounts is emailing me about penalties for late delivery and threatening to withhold payment.
Huge pain in the ass. I eventually got my money, but it was not enough to be scapegoat for the big guy.
Ah man, I've dealt with those corporate-types as well that write in that you owe them your first-born if you miss the delivery date. I had one customer try to say the parts were now 'free' due to a shipping delay that was on behalf of THEIR shipper. You can only do what you can do!
It's a timeless story. I'm sure you got the jist of the original story as we have all been through these situations many times (unfortunately 😂).
Ring cust immedaiately. If its a standard spec job run for a given cust, make part of order quick smart and get it to them. Dont want them running short.
This generally is easier for me cause I rarely have complicated, time consuming setups.
Repeat cust - generally have some inventory of stuff at least partially done.
New cust always harder naturally, but honestly be up front about it. Same deal maybe a part order at least to keep em going.
Many times wrt the one off stuff I can keep their stuff going a bit longer, whilst getting their new item made.
This is a great strategy!
today i had my boss say a customers machine went down , can we do them quick, in a way not a chance , but if we can push a couple of parts out on date then yes, before covid , it was called overtime, he don't want to pay it now, i don't want it, but a couple of younger lads want it, wont be long till they leave ,.
How do YOU navigate this situation in your shop? Ever got yourself into a serious bind by not being up front about it?