What Steve Jobs Learned From The Ritz-Carlton | Forbes
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- Опубліковано 8 кві 2012
- Forbes Contributor Carmine Gallo explains what the Ritz-Carlton and Apple stores have in common.
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my mom was a nanny for the person who started the ritz carlton.
For a hotel, this type of service is one thing, for an electronics store it becomes invasive if not downright creepy. People want quick service, ACCURATE information, GREAT troubleshooting which means listening to them, then asking quick, to the point, intelligent questions and finally they want the product they need IN STOCK and in their hands right away. Then they want to check out as swiftly as possible. If you can do this, you will succeed in electronics sales. Endless pandering bs does not equal sales. Product knowledge and great troubleshooting equals sales and customer loyalty.
I've stayed at the Boston Ritz a couple of times many years ago and he's right about the service. Also many years ago I ate at the Palm Court at the Plaza Hotel. As the waiter introduced himself, he said the menu is rather limited, anything that you want, a steak, whatever, just ask for it and I will get it. I ordered off the menu but you can believe the waiter got a good tip. I was was at a restaurant with friends, he had been there before. One of the kids wanted root beer, they didn't have it. Five minutes later they came back to the table , apologized for not having the root beer but they sent someone to the store to get it and they opened and poured the glass bottle at the tableside.
I run a small hotel, very useful video ! Btw, the quote is from Picasso right ? Not jobs.
Let's give the right dead man due credit !
I don't get that full experience at the Apple Store - - i.e. the fond farewell or the name thing. they're good and want to please you, but when busy I see a lot of process breakdowns like missing things, can't find this, outlets don't work, tools don't work, can't find someone, walking and leaving to find or look for someone or something, and working with too many customers at one time. a bit of organized chaos - and I see it quite often.
My first thought is that both are way too expensive for the average Joe!
I love the Ritz Carlton. They used the most lovely blue water glasses for all my events. I would love to go in the room to check the event to see all the blue water glasses. It was visually pleasing. They also had the most wonderful flower arrangements. ❤️
Ran off on the plug TWICE
This is great. Thank you
great service
Except Apple will never give you a free product or discount for making you wait. Also, Apple Store employees do not get to make decisions on their own; they MUST stick to the company policies at all time.
They will give you some slacks whenever doing repairs or device trade-in. Once my iPhone was so beaten up that I didn’t even expect they gonna offer any trade-in value. But at the end they offered the full, maximum amount as if the device is in perfect condition. Amazing. Also they’ve suggested me to do a battery replacement for the 16 inch MBP instead of a C panel replacement which will cost about 3x.
Of course they can’t give you a free product or discount as those have to follow strictly within the company playbook. But they never hasitate to suggest anything that can help with your purchase. Like once suggested ur to wait about 10days for the back-to-school discount purchase for a free pair of AirPods when my friend was about to purchase the AirPods and her iPad separately
Verry good !
service at an apple store? on what planet?
Except the Ritz Carlton NYC starts at $695 a night and gets into the several thousands a night for a suite. I've heard about them providing children with a toy, and I certainly respect the company, but it's not free.
how are apple employees empowered?
Good Creation ** You make all happy &feeling comfortobal ** Best Wish & Good Luck in 2014
i guess im not the target market. cause i would rather skip all the touchy feely chit chat and just conduct the business and be done with it. i dont need the fake pleasantries.
They only hotel I have ever stayed at and will ever stay at is the Ritz-Carlton. I have been going to those hotels since I was a child. It literally is my second home since those hotels are the only other places I have ever slept at, anywhere. I have never slept in another bed other than mine or one at that hotel.
Summer S wow. That’s literally amazing. I would totally enjoy hearing about your travels. They obviously seem purposeful.
nice story dude. your dream will come true someday
Nothing can be compared to Osaka's crab restaurant (Kani Doraku), greeting.
Iam proud to be Ritz Carlton
that applies to all Marriott and not only the Ritz
The Ritz is under the Marriott's Umberlla
No really
lmao "cant wait to see the albums you create" thats hella creepy
I hate when apple is trying to be intimate like a concierge, disgusting
Apple has the word service EMPOWER 😂😂😂B.S Apple was inspired by ritz Carlton attitude in what century
Sabudin jod
love ritz hate apple stores, its not the same product, really disgusting when apple is so personal with yout like at a hotel
Club Bmw Amg were they faking it?
Who cares
so nerdy... just be nice. it's not rocket science.