Consumer Standards: the focus and what will internal audit look for? | June 2024

The revised Consumer Regulations came into effect on 1 April 2024 through the Social Housing (Regulation) Act 2023. All registered providers of social housing must now deliver the required outcomes and specific expectations set out in the Consumer Standards.
In this webinar, we discuss the revised Consumer Regulations and explore the key considerations for internal audit. This session will include the Regulator’s view of the Consumer Standards and what will be expected, in addition, to the BDO view on the expectations and specifically the focus areas for internal audit. We also explore the expected challenges that registered providers may face in meeting the Consumer Standards and how to overcome them.
For more information, please visit: bdo.co.uk/en-gb/insights/indu....
00:23 - Welcome, intro and agenda
01:50 - Regulation from 1 April
02:14 - Overall approach to regulation
06:40 - New consumer standards and existing standards continue
14:27 - Assessing providers against the standards
18:16 - Transparency
23:23 - Assessing providers against the standards
25:49 - Setting the scene; revised Consumer Regulations
30:40 - Safety and Quality Standard; keeping the tenant safe
35:55 - The transparency, influence and accountability standard
40:34 - The neighbourhood and Community standard
44:31 - The tenancy standard
49:23 - What are the internal audit considerations with regards to tenants?
51:43 - Expected challenges in meeting the requirements
55:54 - Q&A and summary