Vgrid was at about 251V which is high but just within power supply specifications . Whenever the sun came out and the power out of the inverter increased higher than about 2.4kW, the inverter cut out with a W003 fail message. After a bit of internet research and discussion with the solar company I bought it from, I called SA Power Networks and mentioned the grid voltage was high at my place. This was with the intention to ask them to either drop the voltage or change the phase at the street. They put in a task to monitor the voltage over a week - pretty standard process by the sounds. Much to my surprise the next day (when fortuitously I was home) a guy from SA Power Networks turned up and we had a good chat about the situation. Truck came around an hour or 2 later and changed the phase at the street with the grid voltage now around 240V. Problem resolved - inverter can generate max power without any problems.
@@banditnev Many thanks, just had a customer had this fault. The inverter can be set up to take a higher voltage I think 263 and you need to ask PowerOne for permission to do this. Needs doing in the inverter with a password. Or call the power company to get then to lower the grid voltage should be 240 ish.
It is specifically telling you the grid (AC) voltage is too high.
might be a wiring problem, or an inverter setting.
Well everyone is passing the buck Joe!!!
tried to google the issue?
Yes not a great help getting more help here :)
im no expert but i did find this forum with other people having the same issue forums.whirlpool.net.au/archive/2047828
Vgrid was at about 251V which is high but just within power supply
specifications . Whenever the sun came out and the power out of the
inverter increased higher than about 2.4kW, the inverter cut out with a
W003 fail message.
After a bit of internet research and discussion with the solar
company I bought it from, I called SA Power Networks and mentioned the
grid voltage was high at my place. This was with the intention to ask
them to either drop the voltage or change the phase at the street. They
put in a task to monitor the voltage over a week - pretty standard
process by the sounds. Much to my surprise the next day (when
fortuitously I was home) a guy from SA Power Networks turned up and we
had a good chat about the situation. Truck came around an hour or 2
later and changed the phase at the street with the grid voltage now
around 240V. Problem resolved - inverter can generate max power without
any problems.
I have seen that 555 also.
Ok how good is youtube when you get people like your good self and others giving me some great suggestions :)
To add further I recon I have seen it go higher than 251V !
what was the answer bigger cable
I had too much power (260 Volts) coming in so the electric company fixed the fault and now (240 Volts) coming in and there are no issues.
@@banditnev Many thanks, just had a customer had this fault. The inverter can be set up to take a higher voltage I think 263 and you need to ask PowerOne for permission to do this. Needs doing in the inverter with a password. Or call the power company to get then to lower the grid voltage should be 240 ish.
@@normanpouch The power company came and fixed my issue by renewing something on the house and all is fine now.