Apparently my memory is failing me and I thought Love Sick was their first launch, it was not. They had bullet lipsticks before hehe. Well I have been here since 2nd launch then. :P Anyways here are some timestamps to jump around (if you'd like to): My thoughts on the palette 10:17 Swatches 13:51 1st look 16:41 Highlighter swatch + dupe 17:06 2nd look 31:06
Hi Angie! As tempted as I was, I didn't end up buying this palette because I have almost all the shades. But, I don't have the first two shades. Your looks are so beautiful, I'm convinced I can't live without them! But I'm also unwilling to pay $53 for just two shades. I've searched the internet high and low, and no one else seems to have perfect dupes of the first two shades, so I was hoping you could make a video duping them with singles :) I totally understand if you have other videos you'd rather make! Duping is a tedious task. Thanks in advance, either way! While I'm here, I was also hoping for some generic tips on how to handle unusual colorful shades, like periwinkle or cornflower blue. (Not necessarily a whole video, just a few pointers :P) I'm really stumped on how to pair those types of colors with other colors. Thanks so much! I hope I'm not asking too much! (If I am, please feel free to call me out!)
@@arushioberoi8110 for unusual colors its fun to do a smokey eye with colors if that makes sense using different finishes and different color tones like a lighter to darker blue and then some shimmery lid color kinda thing or even mixing colors i felt like doing a cotton candy inspired look where i did purple and pink on the lid and blue on the lower lash line
@@arushioberoi8110 in response to pairing unusual colors, i think a great way is to do a neutral look(browns would be best but any neutral will be good) and add the unusual shade on the lid as a sort of accent color. it looks very beautiful especially with blue! also, you can use it on the lower lash line to give a pop of color as well. look up the color wheel, it's used for art but it works with anything because well, color is everywhere! in the end, it's just makeup so play around and have fun with it!! if YOU like how it looks, then that's what matters most. even angie herself has said that she personally doesn't care about it suiting her skin, etc. and that she uses what she likes. hope this helps and that you find dupes someday ❤️
I had the same with the tati beauty palette. All people from the us received it before my palette was even packed - they did not pay for priority shipping. Also, when tati overcharged us customers they received their one dollar back. I have been overcharged with four dollars and this was totally ignored by the customer service. Also i have screenshots of their insta saying worldwide shipping 9,95$ and now it says STARTING FROM which it did not before.. i have screenshots and sent it to them. I always feel so neglected when being non-american. I hate this
Ive had issues with priority shipping many times too, and what I get told every time is that the processing and packing is not part of the 'priority', and the only thing you pay for is how they ship the product once it arrives at the post office... Which sucks, because like you said, so many time when you buy it the MINUTE it launches, your order is not prioritized in the order its received and it can take forever for it to ship. And they also might ship other others before yours if you end up back in the line somehow. Its frustrating. And it didnt even seem like they sent yours with priority when your friends got their packages first... annoying
this is why i always do standard shipping cause id rather save the extra money for makeup but every time i buy from melt had zero delays on standard boring shipping maybe cause i live in los angeles and they are based here. lol
yes, that part. that's so freaking ridiculous. why the hell would ya pay extra for quick ship only to have the company drag their stoned ass feet to the mailbox? it's a racket, it's freaking wrong, y'all.
I can’t believe these grown ass women who buy on the internet every single day don’t understand that priority shipping refers to the ****shipping*** It doesn’t mean your order jumps to the front of the line in the warehouse where it’s fulfilled. It just reeks of entitlement. Hey welcome back to the real world where the rest of us don’t get free stuff in advance! We actually have to wait for stuff we order. And as someone who works for a popular shipping company you guys have no idea how hard we work and the injuries we sustain daily so you can get your frivolous crap on time.
I love, love, love your tutorials!! I am 46 and stayed away from bright colors for years, but I started wearing crazy bright colors over rhe past year, and it turns out my hubby LOVES blue eyeshadow! I think it reminds him of when we were in school together during the 80s, lol!! 😆💗
I’m glad you took time to share your customer service experience- it’s the measure of whether I will buy from a company again. Anyone can mess up but it’s how they fix things that counts.
As a European, it’s really helpful that you (and other euro-tubers) talk about your experiences with customer service & delivery. I do feel that USA companies overlook customers ordering from outside the country.
I actually just watched a you tuber who ordered priority verses regular from several companies. Half of them the regular mail came before the priority and the rest were one day apart. So the lesson is don’t pay for priority.
Thank you for telling about your customer service experience👍 As an international customer I often feel left out of all the fun stuff. Beauty bay has fantastic shipping and packaging services involved. Not as luxurious as Beautylish, but very good👍 Love your blue look💙
Yes, παν (pan)- all and θεον (theon) gods is the Ancient Greek name for the domed temple in Rome that the Emperor Hadrian added to a pre-existing structure. He used a Greek name because of his extreme love for Greek language and culture. The word apparently comes into Spanish without the h and can refer to the monument specifically or a mausoleum and cemeteries in general. Hadrian himself was from Hispania, the second non-Italian emperor.
Even though you were afraid to burn Bridges, I find it helpful that you included your customer service story. I'm in US, so I'm priveleged that I can get most makeup releases in a timely manner if I want them. However, I want to hear how brands handle customer service inquiries, because it reflects their values as a company. I have never tried Melt, but I've seen the issues that crop up, and any time I'm tempted by one of their releases, I hold back because if it. I work hard for my money, so I really try to vote with my dollar and give my money to brands that are not only good quality, but also prioritize the customer experience.
Thank you for sharing the customer service issues you encountered with Melt; I agree that this is an important part of the review. I also appreciate your explanation of the pigmentation of the shades. Both looks are stunning! Thank you for these tutorials; I know they are a lot of work and time consuming to film. Great video!😊❤️
Yo, I love melt -- have always! but the real tea? ever since their second launch of smoke sessions they've been getting a little uppity. they need to step it tf up. sorry this happened to you.
I never got any of their palettes because they all came during my low buy and I tried to be a smart consumer :P But I was surprised over how long this took haha :P
I appreciate this type of closeup very much, it allows us to really see exactly what you are doing, and I personally am trying to learn your style of how you create the look. I have 0 zip all natural talent so I need to try that much harder and practice that much more, I can’t recreate this look cause I don’t own these colours yet I will be searching for dupes which you gave me for the reds so thank you so much for that. It’s your style and how you lay each colour down and the blend and type of brushes you are using so I can do my best to watch rewatch and try to learn. Much love xoxo 🤗.
Melanie gorniak Just in case you’re not familiar with Temptalia, it is a wonderful site to find dupes! They have a gigantic database, and the Melt Muerte palette is on there with many dupes listed. I checked the Makeup Geek shades, and they weren’t very close at all, but there were many ColourPop dupes and tons from other brands as well. Good luck!😊
Shopping from US based brands as an international shopper has always been such a pain to me. I get that there are things out of their control like postal and custom issues, but being constantly denied the appreciation and prioratisation they give their US customers is quite disheartening.
Josey Mawii that’s extra frustrating because it feels like European brands work really hard to wow US customers. It’s not fair, and I’m sorry you have to deal with that. 💕
I'm glad that you spoke about the customer service, for us Europeans especially. I get so apprehensive ordering from a new-to-me brand's website when they aren't based in Europe. I'm so glad that Melt is on Beauty Bay at least. I'm sorry you had a sucky experience but hey, the looks you created look absolutely gorgeous especially that cut crease!
Oh my word that last look! The inner corner color like glowed through my computer screen. And also thank you for mentioning the shipping - I think it's a very important part of the review and reminded me that I won't be ordering directly from the Melt site. I'd rather order through a Beauty Bay or Sephora type shop.
Im sure that if more people than me had issues they will improve, but on the other hand I do want to share my experinece when I do feel I have things to add and things that could improve :)
Beauty Bay usually gets everything from Melt on their site and they are European, it's just a taaaaad longer wait before they show up there but their shipping has never let me down :)
ooooo when you get the 'your order has shipped!' email and it's just a label has been created, then it takes another 48 hours to actually ship. i find that super frustrating and it happens all the time.
Honestly customer service experience really makes it or breaks it for a brand doesn't it? No matter how awesome the products are. It sucks that happened to you with your order!
Tried to follow your look with the blues. I ended up using viseart 01 neutral gray to start and it worked great. I am so glad I listened to your advice. 😘
You are right, the second look is everything 😍 And thank you for also pointing out the more negative aspects even in a positive review - that really helps our decision-making!
That blue smokey eye!!!! There are no words!!!! I really hope you do get time to do more looks with this palette, I'd really love to see how those blues would work with the green tones.
Your experience is why I try to avoid ordering directly from brand sites and try to stay within larger retailers like Ulta, Sephora, and department stores for purchases. The larger retailers have more sophisticated warehouse and shipping systems in place to prevent issues like this. Most brands just aren't equipped to handle the number of orders they receive to ship in a timely manner and aren't experienced enough with how to handle customer disputes and inquiries. I only order from brand sites when the sale is too good to pass up or like this launch where the full launch wouldn't happen for almost another month compared to when it launched on the brand site.
Woooooo I'm so happy to see these looks on here!! The Instagram videos just aren't the same for me. I love getting to share in the whole process with you and hear your thoughts. Both looks came out beautiful and super cool! Thank you for sharing. 💜💚💙
Thank you for sharing your customer service story. That is part of the experience with the palette and the company. I appreciate that you told us as you could have not said anything and you may have effected your PR chances. Respect. I’m having a not great experience with another company so it’s helpful to hear yours was resolved. If you hadn’t had a friend paying for nonexpedited shipping I wonder if they would have told you about shipping all the international packages on the same day. Happy you have the palette and that you got your video up ahead of the official launch by a half a week. I love both of these looks! The blue monochromatic smoky look is perfection!! It’s a brilliant cool toned look, my favorite. Will be replicating it for a long time. Thank you. 😻💙💙
Thank you for mentioning this, I avoid such shadows hence not buying these palettes (or any of such kind). The idea and packaging is lovely but the colors dont seem like anyhting super unique.
Been waiting for this video! Your looks are stunning :D Thank you for being honest about your experience - really glad to hear you'll think they'll come to beauty bay!
This is not priority shipping, I really hope you get your money back! (Okay - you got the money back - good! But it shouldnt be that hard :/ ) If they planned to ship all the international orders on the same day - they can not have express shipping as an alternative, it's not okay. Very disappointed in how they handled it, they should definitely look into that for their next launch.
Two extremely stunning looks! The navy look really enhances your eye colour; your eyes look like beautiful crystals! I can’t wait to see what you do with the other palette! Thank you for always inspiring me with new ideas! 😘🥰
I’m so sorry you had that experience when ordering! But just know that I don’t care when you put your videos up on products I always look for your videos! I’ve been waiting to see your video on this palette specifically and both of these looks are stunning of course! 💙 And I also know that you’re in Sweden so it usually takes longer to get to you.
Oh my goodness, I LOVE these looks! That dark blue look is STUNNING! Honestly, I could live in that look! Those dark grey blues... UH! So much love! I mean the lighter one was also hella pretty, but I LIVE for that stormy smokey eye!
Fantastic looks! The blue one is my favorite, I especially liked how you pulled it together with the yellow lips! Btw, I think Muerte can go well together with Spectral palette from Linda Hallberg that have few of lighter pastel shades for transition
Good idea. Currently wishing I didn't live in Sweden 😉 so I could shop on Linda Hallberg's Black Friday sale this week. I'd love that palette for 50% off 😍 esp since I ordered from Melt & paid through the nose for it 🙆
When you do the review can you talk about the longevity of the liner because no one has done a wear test yet (my bf got me the palettes as birthday and Christmas presents so I don't have them yet) but I like the liner shades and everyone says they are creamy but I want to know they last before I buy them myself
Your blue eyeshadow look is absolutely stunning. I did not understand the reds with this palette. But now I would use them with the same technique you applied the grey and blues. Thank you so much!!!
I got mine on Sunday in Australia , and I didn’t pay for express shipping, and some items were missing. However I have been playing with the Muerte and enjoying it, so I’m still here for the looks!
I totally get you. I had to learn patience where I am leaving now. My Colourpop orders get to me within 2-2.5 months. Even if I would be willing to pay for fast shipping it wouldn't change anything because they would still keep it around a month in customs haha;)
You may or may not be early on reviews, but yours are the very very few reviews that I trust 100 percent ❤️❤️ Also the Zulu liner from ColourPop I have to go over several times on the waterline to get opaque color. But I have their pink and purple liners and those are super opaque from the start. A bit frustrating, you would think all the colors would perform the same way. Gorgeous looks!! I’ve been drawn to the Muerte palette much more than the Vida.
I really appreciate you sharing your experience! I plan on buying this when it’s back in stock, so now I know to lower my shipping expectations. I’m also really glad to know about the blendability! You’re my go to for good info!
I adore your video. Thank you for sharing your experience because learning about how customer care works is beneficial for a company! The eye looks are gorgeous and they look good. I usually have a hard time blending dark blues and reds because my result looks like a black eye. I appreciate that you offer tips on how to deal with the blend. ❤️
I wore this first (red/aqua “Lagrimas”) combo for my birthday last year! Our Amazing Angie, you’re like our Pantone “how to wear any shade” and I absolutely love and adore you for it! I treasure your ability to showcase color and use palettes to their fullest extent! I live for colorful everything as well and I’m in my 30’s too: though I’m convinced you look eternally, like...18. 😘 (in the BEST way!) Much love! ❤️🌈✨
Just made it to the palette part of the video (which, I applaud you for sharing your experience. I'm glad you did! I'll be at Sephora on black Friday to buy this opposed to ordering online) and please, I think you should make more looks with this palette! And vida if you decide. Or do looks combining the two!!!! I just want to see this palette more than anything ever, like I've never been so fricken excited for a palette. Just please don't let this one fall off and not be used anymore just because it becomes "old" like I would love to see more with this (no rules, combine with other palettes and transition shades, you do you babe) because you're the one I've been waiting to see use it! You're the best Angelica.. the queen of color! 👑💎💙💚
I appreciate the heads up on your experience with your order. That is why companies and sites ask for reviews, right? So they can hopefully learn and grow from the experiences too. I love the first look it looks amazing! The second is beautiful too of course though. Your dress is so cute, I forgot to mention that on your vid yesterday.
Wowowowow your latest video reminded me that I owned Muerte and Vida and I had to go back to rewatch your looks for some inspo. I can't believe this was you just a year ago!
This whole collection is very pretty! I’ve never worked with colors that pigmented before. I am very fair and don’t know if I could get those to work on me. I need to up my blending game. 😀My favorite look was the blue look. Those shades are so stunning! 😘💚
I love how artistic you are with your looks especially since (as far as I know) you've never been an "official" makeup artist. It's really refreshing. That being said, I love the eye look in the intro - really inspirational for someone getting back into blues after being afraid to revert to terrible middle school looks - but I think the lipstick is tonally very similar to your skin tone and looks kind of foundation-on-lips-y. I hate giving a back handed compliment like this, but if you like it you do you!!
i finally ordered this palette as it just came back in stock for the first time in MONTHS at sephora, for a short time, and i am so excited to recreate your first look 🥺 thank you for the very honest review and i am so sorry about your experience with their customer service!
This is exactly why I love you so much, your honesty and openness! Also, I agree about the colourpop liners! I have some older ones that are amazing and I recently bought one that doesn't want to stick to my waterline, when the old ones stay on overnight 🙄
Your eyes are FABULOUS ❣️ I feel your pain with the international shipping & the customer service…( should we say lack of😫😖). I recently ordered advent calendars from overseas… Some came damaged, some were lost for a while, and some weeks to even get the shipping label even created. customer service through an email took numerous emails before they actually read my emails, but when I called I got an actual person that was a little bit more helpful… Just a little😒. So much for priority shipping. (My experience was with Look Fantastic.)
Oh Im so sorry to hear that! I think alot of these brands have just gotten too big too fast and they are not used to being this stressed and having these many eyes on them :P
i hate having to email customer service when something is wrong or i have questions. i don't like seeming too needy or something. luckily all the times i've emailed customer services of other brands, they've all been very nice and read my issues/answered my concerns the first time (i had a repeat shade in the sugarpill mini palette, i had a broken shade from terramoonscosmetics, i had a wrong shade from terramoonscosmetics haha but every time they were all super nice).
Hi again Angie - follow up question from yesterday - what do you think of how the Melt highlighter compares to Teasecake? Lighter, darker, more pink, peach, more or less sparkly? Really wondering...... :)
The customs were very frustrating but your looks are really stunning 😍 And what an idea to mix with other palettes, and thank you for the tips about the palette, too 🤩
Thanks for sharing your experience with shipping and shopping. Customer Service is 80% of the experience. People give excuses to one of the affordable brands ALL the time. Their order fulfilment is HORRIBLE! There is no reason that it should take 14 business days (for this mainstream brand) to get product to customers here in the US. I appreciate your honesty! Melt did good by refunding your shipping charge. I think the collection is LOVELY! I am fair and I know that this collection would be harder for me to work with. Lots of blending would be needed. No shade on the brand or formula that is my personal preference. LOL.I need beginner friendly shades. 💜💙
That’s insane. I’m a U.S. residents so maybe that had an effect on my experience but I had a fantastic experience. I was charged $7 for shipping when it should have been free as I met the minimum when I purchased both palettes. I emailed and received an email back within an hour, and was refunded. I ordered on preorder day and received the next Tuesday. With calaca broken. I emailed them, got a response within 24 hours. I was shipped a new calaca and revived it the following Monday. They should really investigate your situation. I’m so sorry this happened. I know when I order something I can’t wait to get it, it must have been agonizing to watch others receive theirs before you. Beautiful looks. I can’t wait to play with mine some more
Thank you so much for the review! I was very excited for the muerte palette but for some reason they didn't seem as exciting in the swatches? The blue look you did is VERY gorgeous tho, and pretty much the main reason why I probably still will buy the palette :D my main look right now is a variation of reds and blues combined and I always have to pull three or four palettes to get it right, but I think this will "fix" that 😂
I ordered the pr bundle and because I live in Northern California and they are Southern California I believe it came in a timely manner. I experienced bad turn around times ordering from the Juvia's place website. I usually wait for Ulta to get it
They restocked it today for the last time I believe. I missed out on it the first time around, but am celebrating passing my tests for my cdl permit and made sure to buy this as my little gift to myself 😄
That deep blue smoky eye is stuuuuuuuning on you. Amazing. Thank you for the honest review. The color story is so unique, but it has to be more than that for the price. Beautiful colors though.
That blue look is EVERYTHING!!! Wow! I've never thought about buying melt until that blue look! For me it's just annoying when I pay for priority shipping and dont get it and receive an auto-response but for you, its kind of your business and I do understand that I guess they're still an indie brand and dont have a giant staff. Then dont offer priority international shipping OR have one or two people going through the orders, pulling all the priority once to be shipped first. Regardless, love the looks. Thinking about melt now... cant wait for tomorrow's video😀❤🤗😀❤🤗
I think that the light green really appeals to me the most. I dont have anything like that in my collection. I think I will try to find a good cheaper dupe for those two shades.
Loved both looks but the blue look has to be my favorite! I'm really glad you discussed your customer service experience. I always think those type of things help future customers. I will be ordering this palette from Sephora or elsewhere than the Melt website. I've ordered from their site before and it took FOREVER to get to me and I'm here in the states! So it's not just international customers that have to deal with long shipping times. Again, love the looks! I love watching all your videos! Hugs from Virginia!
This is such a stunning collection, but out of my budget and comfort zone (well, sort of, I want the deep matte shades, but can't justify it when I know I can't wear 99% of the time, etc and how can I only get one half of the skull?!). So I shall vicariously through you. Can't wait to see the looks with Vida.
I bought the whole collection and didn't pay for express shipping and had mine less than a week after purchase. I feel bad that you paid for express shipping and didn't get it! Melt should reconsider their international shipping policies if they waited until the end to ship them. I love the whole collection and couldn't be happier with it. The lippies are drying after you take them off (I mean all the moisture was gone) but everything else is stunning!
Apparently, priority shipping was not working this month because other youtubers had problems with this too. As an international custimer I would be so annoyed if they make me pay for a service that in reality is not available. I am glad the refunded you at least. Hopefully Melt will get better with this because with those prices is to be expected to have amazing customer service and all that.
Damn Melt & the Swedish Postal Service, I wanted 3 looks lol 🤣. Both of these looks are perfection👏🏼👌🏻. That blue smoky eye is freaking stunning. I'm excited to see the looks you created with the other palette. Seeing precious Tesla warms my heart. He's so cute🤗
Shipping is an extremely important part of the buying process for me so I'm very glad you discussed your customer service experience. I really dislike long shipping/prep times---to the point where I will probably not buy something if it won't arrive in a timely manner.
4:45 pause: Melt Cosmetics has failed at company growth "level" = redistribution of profits towards hiring more professionals who will provide excellent customer service. If they don't care about people who made them get rich, then their prices make no sense. Btw, you should be on their PR list, I wouldn't know they exist if I haven't seen your videos (Smoke Sessions and forward).
Thank you for your support :) I still love the brand though, in the end I got my package even though it was a bit rough haha :P If I ever make their pr-list I'd be super proud of myself :)
@@AngelicaNyqvist You are UA-cam MUA world Color Goddess!!! You deserve more than just to be on their PR list - they should hire you to make a palette! (errrrhm: "Natasha Denona, would you please get in line and ask Angie to sign your palette") :o))
*Hi Tesla!!!* Omigawsh both looks are stunning, especially the blue!!! I’m so sorry you had to deal with the shipping drama, but am glad they refunded the priority (ha!) shipping charge. Customer service is so important, and not being on top of it loses customers. I’ve never bought from Melt, and though I live in the US, worrying about shipping doesn’t sound fun. Thank you for the video!!!💙💙💙
Apparently my memory is failing me and I thought Love Sick was their first launch, it was not. They had bullet lipsticks before hehe. Well I have been here since 2nd launch then. :P Anyways here are some timestamps to jump around (if you'd like to):
My thoughts on the palette 10:17
Swatches 13:51
1st look 16:41
Highlighter swatch + dupe 17:06
2nd look 31:06
Hi Angie! As tempted as I was, I didn't end up buying this palette because I have almost all the shades. But, I don't have the first two shades. Your looks are so beautiful, I'm convinced I can't live without them! But I'm also unwilling to pay $53 for just two shades. I've searched the internet high and low, and no one else seems to have perfect dupes of the first two shades, so I was hoping you could make a video duping them with singles :) I totally understand if you have other videos you'd rather make! Duping is a tedious task. Thanks in advance, either way!
While I'm here, I was also hoping for some generic tips on how to handle unusual colorful shades, like periwinkle or cornflower blue. (Not necessarily a whole video, just a few pointers :P) I'm really stumped on how to pair those types of colors with other colors. Thanks so much! I hope I'm not asking too much! (If I am, please feel free to call me out!)
@@arushioberoi8110 for unusual colors its fun to do a smokey eye with colors if that makes sense using different finishes and different color tones like a lighter to darker blue and then some shimmery lid color kinda thing or even mixing colors i felt like doing a cotton candy inspired look where i did purple and pink on the lid and blue on the lower lash line
@@sharnahorn8642 That sound so pretty! Thanks for the inspiration :)
@@arushioberoi8110 you're welcome I hope my explanation made sense lol..
@@arushioberoi8110 in response to pairing unusual colors, i think a great way is to do a neutral look(browns would be best but any neutral will be good) and add the unusual shade on the lid as a sort of accent color. it looks very beautiful especially with blue! also, you can use it on the lower lash line to give a pop of color as well. look up the color wheel, it's used for art but it works with anything because well, color is everywhere! in the end, it's just makeup so play around and have fun with it!! if YOU like how it looks, then that's what matters most. even angie herself has said that she personally doesn't care about it suiting her skin, etc. and that she uses what she likes. hope this helps and that you find dupes someday ❤️
Thank you for being honest about your experience, but not overdramatizing it!
Thank you
I had the same with the tati beauty palette. All people from the us received it before my palette was even packed - they did not pay for priority shipping. Also, when tati overcharged us customers they received their one dollar back. I have been overcharged with four dollars and this was totally ignored by the customer service. Also i have screenshots of their insta saying worldwide shipping 9,95$ and now it says STARTING FROM which it did not before.. i have screenshots and sent it to them. I always feel so neglected when being non-american. I hate this
Jules Setla I totally give up on other brands..... my collection is now mostly colourpop
Ive had issues with priority shipping many times too, and what I get told every time is that the processing and packing is not part of the 'priority', and the only thing you pay for is how they ship the product once it arrives at the post office... Which sucks, because like you said, so many time when you buy it the MINUTE it launches, your order is not prioritized in the order its received and it can take forever for it to ship. And they also might ship other others before yours if you end up back in the line somehow. Its frustrating. And it didnt even seem like they sent yours with priority when your friends got their packages first... annoying
this is why i always do standard shipping cause id rather save the extra money for makeup but every time i buy from melt had zero delays on standard boring shipping maybe cause i live in los angeles and they are based here. lol
yes, that part. that's so freaking ridiculous. why the hell would ya pay extra for quick ship only to have the company drag their stoned ass feet to the mailbox? it's a racket, it's freaking wrong, y'all.
I can’t believe these grown ass women who buy on the internet every single day don’t understand that priority shipping refers to the ****shipping*** It doesn’t mean your order jumps to the front of the line in the warehouse where it’s fulfilled. It just reeks of entitlement. Hey welcome back to the real world where the rest of us don’t get free stuff in advance! We actually have to wait for stuff we order. And as someone who works for a popular shipping company you guys have no idea how hard we work and the injuries we sustain daily so you can get your frivolous crap on time.
I love, love, love your tutorials!! I am 46 and stayed away from bright colors for years, but I started wearing crazy bright colors over rhe past year, and it turns out my hubby LOVES blue eyeshadow! I think it reminds him of when we were in school together during the 80s, lol!! 😆💗
Everything Ellie that’s the most romantic thing I’ve ever heard! 💕💕💕
@@noranightmare1569 We celebrate 26 years of marriage this December, and you better believe I will be rocking some bright blue shadow, lol! 😉💗☺
I’m glad you took time to share your customer service experience- it’s the measure of whether I will buy from a company again. Anyone can mess up but it’s how they fix things that counts.
As a European, it’s really helpful that you (and other euro-tubers) talk about your experiences with customer service & delivery. I do feel that USA companies overlook customers ordering from outside the country.
I actually just watched a you tuber who ordered priority verses regular from several companies. Half of them the regular mail came before the priority and the rest were one day apart. So the lesson is don’t pay for priority.
Thank you for telling about your customer service experience👍 As an international customer I often feel left out of all the fun stuff. Beauty bay has fantastic shipping and packaging services involved. Not as luxurious as Beautylish, but very good👍
Love your blue look💙
Oh I love Beauty Bay too, did you see they opened their black friday sale today, woho! :D
Panteon is cemetery 😂 and Catrina is a skull whose “face” is painted, like in the front of the palettes, with all the colors and flowers
Oh cool! I wonder what Panteon ment in latin since it's the name of such a famous building in Rome, need to google it :P
apparently it's a temple "for all gods", interresting :P
Panteón is actually the lot (normally with gravestone) where a person or, usually a whole family, is put to rest, which is in a cemetery.
@@tainadelcaribe That's exactly.
Yes, παν (pan)- all and θεον (theon) gods is the Ancient Greek name for the domed temple in Rome that the Emperor Hadrian added to a pre-existing structure. He used a Greek name because of his extreme love for Greek language and culture. The word apparently comes into Spanish without the h and can refer to the monument specifically or a mausoleum and cemeteries in general. Hadrian himself was from Hispania, the second non-Italian emperor.
Even though you were afraid to burn Bridges, I find it helpful that you included your customer service story.
I'm in US, so I'm priveleged that I can get most makeup releases in a timely manner if I want them. However, I want to hear how brands handle customer service inquiries, because it reflects their values as a company.
I have never tried Melt, but I've seen the issues that crop up, and any time I'm tempted by one of their releases, I hold back because if it.
I work hard for my money, so I really try to vote with my dollar and give my money to brands that are not only good quality, but also prioritize the customer experience.
That's awesome.
Really. ❤️🌹
Thank you for sharing the customer service issues you encountered with Melt; I agree that this is an important part of the review. I also appreciate your explanation of the pigmentation of the shades. Both looks are stunning! Thank you for these tutorials; I know they are a lot of work and time consuming to film. Great video!😊❤️
As a small business owner, I learned so much from your customer service story. Thank you.
Yo, I love melt -- have always! but the real tea? ever since their second launch of smoke sessions they've been getting a little uppity. they need to step it tf up. sorry this happened to you.
I never got any of their palettes because they all came during my low buy and I tried to be a smart consumer :P But I was surprised over how long this took haha :P
@@AngelicaNyqvist they're comfy in Sephora now 🙄
Exactly. I have been a customer since the beginning. Now, I’m completely turned off, it’s one thing after another with them
I appreciate this type of closeup very much, it allows us to really see exactly what you are doing, and I personally am trying to learn your style of how you create the look. I have 0 zip all natural talent so I need to try that much harder and practice that much more, I can’t recreate this look cause I don’t own these colours yet I will be searching for dupes which you gave me for the reds so thank you so much for that. It’s your style and how you lay each colour down and the blend and type of brushes you are using so I can do my best to watch rewatch and try to learn. Much love xoxo 🤗.
Melanie gorniak Just in case you’re not familiar with Temptalia, it is a wonderful site to find dupes! They have a gigantic database, and the Melt Muerte palette is on there with many dupes listed. I checked the Makeup Geek shades, and they weren’t very close at all, but there were many ColourPop dupes and tons from other brands as well. Good luck!😊
You are one of the best youtubers to watch!! I love your honesty, your reviews, and your colourful looks! You encourage me to play with colour! :)
Shopping from US based brands as an international shopper has always been such a pain to me. I get that there are things out of their control like postal and custom issues, but being constantly denied the appreciation and prioratisation they give their US customers is quite disheartening.
Josey Mawii that’s extra frustrating because it feels like European brands work really hard to wow US customers. It’s not fair, and I’m sorry you have to deal with that. 💕
I'm glad that you spoke about the customer service, for us Europeans especially. I get so apprehensive ordering from a new-to-me brand's website when they aren't based in Europe. I'm so glad that Melt is on Beauty Bay at least. I'm sorry you had a sucky experience but hey, the looks you created look absolutely gorgeous especially that cut crease!
Oh my word that last look! The inner corner color like glowed through my computer screen. And also thank you for mentioning the shipping - I think it's a very important part of the review and reminded me that I won't be ordering directly from the Melt site. I'd rather order through a Beauty Bay or Sephora type shop.
Im sure that if more people than me had issues they will improve, but on the other hand I do want to share my experinece when I do feel I have things to add and things that could improve :)
Being a European, this will make me reconsidering any possible order i would make from melt....what a pity...
Beauty Bay usually gets everything from Melt on their site and they are European, it's just a taaaaad longer wait before they show up there but their shipping has never let me down :)
Sara S. The rust issues also scares me
@@carlasouza5306 There is no "rust"; there is no ingredient in any eyeshadow, from any brand, that is scientifically able to "rust", LOL!
ooooo when you get the 'your order has shipped!' email and it's just a label has been created, then it takes another 48 hours to actually ship. i find that super frustrating and it happens all the time.
Work appropriate look? I've never heard of her 🤷♀️
Honestly customer service experience really makes it or breaks it for a brand doesn't it? No matter how awesome the products are. It sucks that happened to you with your order!
This palette And Amylovesmakeup's Alma palette are the 2 tempting me to break my no buy a 2nd time for the year!
The palette looks gorgeous! Absolutely love the blue monochromatic look! 😍❤
i have been setting my eyes with some translucent powder before i use this palette and it helps to blend
Tried to follow your look with the blues. I ended up using viseart 01 neutral gray to start and it worked great. I am so glad I listened to your advice. 😘
Oh Im so happy that worked out for you! :) I used this palette again after with a lighter shade and I loved that too :)
You are right, the second look is everything 😍 And thank you for also pointing out the more negative aspects even in a positive review - that really helps our decision-making!
That blue smokey eye!!!! There are no words!!!! I really hope you do get time to do more looks with this palette, I'd really love to see how those blues would work with the green tones.
Your experience is why I try to avoid ordering directly from brand sites and try to stay within larger retailers like Ulta, Sephora, and department stores for purchases. The larger retailers have more sophisticated warehouse and shipping systems in place to prevent issues like this. Most brands just aren't equipped to handle the number of orders they receive to ship in a timely manner and aren't experienced enough with how to handle customer disputes and inquiries. I only order from brand sites when the sale is too good to pass up or like this launch where the full launch wouldn't happen for almost another month compared to when it launched on the brand site.
Soooo glad you can FINALLY review this collection!!! Its absolutely amazing!!
Beautiful colours. I think I'll wait for your final review
Woooooo I'm so happy to see these looks on here!! The Instagram videos just aren't the same for me. I love getting to share in the whole process with you and hear your thoughts. Both looks came out beautiful and super cool! Thank you for sharing. 💜💚💙
Thank you for sharing your customer service story. That is part of the experience with the palette and the company. I appreciate that you told us as you could have not said anything and you may have effected your PR chances. Respect. I’m having a not great experience with another company so it’s helpful to hear yours was resolved. If you hadn’t had a friend paying for nonexpedited shipping I wonder if they would have told you about shipping all the international packages on the same day. Happy you have the palette and that you got your video up ahead of the official launch by a half a week. I love both of these looks! The blue monochromatic smoky look is perfection!! It’s a brilliant cool toned look, my favorite. Will be replicating it for a long time. Thank you. 😻💙💙
I did like the palettes, these did stain my eye lids though. It’s not a problem for me but just in case that bothers others ...
Thank you for mentioning this, I avoid such shadows hence not buying these palettes (or any of such kind). The idea and packaging is lovely but the colors dont seem like anyhting super unique.
Thanks for the Feedback. Good to know.
Been waiting for this video! Your looks are stunning :D Thank you for being honest about your experience - really glad to hear you'll think they'll come to beauty bay!
This look is so freaking gorgeous! I've been waiting for your thoughts on this collection. Thank you so much for this video！
Thank you Saya! :D
This is not priority shipping, I really hope you get your money back!
(Okay - you got the money back - good! But it shouldnt be that hard :/ )
If they planned to ship all the international orders on the same day - they can not have express shipping as an alternative, it's not okay. Very disappointed in how they handled it, they should definitely look into that for their next launch.
Alice Englund everytime iv had priority shipping it’s been a disaster. Either from the sender or from Posten.... ugh it’s a giant scam...
She says in the video that she got her money back
Two extremely stunning looks!
The navy look really enhances your eye colour; your eyes look like beautiful crystals! I can’t wait to see what you do with the other palette! Thank you for always inspiring me with new ideas! 😘🥰
I’m so sorry you had that experience when ordering! But just know that I don’t care when you put your videos up on products I always look for your videos! I’ve been waiting to see your video on this palette specifically and both of these looks are stunning of course! 💙 And I also know that you’re in Sweden so it usually takes longer to get to you.
Love the dark blue monochromatic look... gonna try it with other colors.
Lora Lynn yes!! It’s such a good look 😍
Oh my goodness, I LOVE these looks! That dark blue look is STUNNING! Honestly, I could live in that look! Those dark grey blues... UH! So much love! I mean the lighter one was also hella pretty, but I LIVE for that stormy smokey eye!
Fantastic looks! The blue one is my favorite, I especially liked how you pulled it together with the yellow lips!
Btw, I think Muerte can go well together with Spectral palette from Linda Hallberg that have few of lighter pastel shades for transition
Good idea. Currently wishing I didn't live in Sweden 😉 so I could shop on Linda Hallberg's Black Friday sale this week. I'd love that palette for 50% off 😍 esp since I ordered from Melt & paid through the nose for it 🙆
When you do the review can you talk about the longevity of the liner because no one has done a wear test yet (my bf got me the palettes as birthday and Christmas presents so I don't have them yet) but I like the liner shades and everyone says they are creamy but I want to know they last before I buy them myself
Your blue eyeshadow look is absolutely stunning. I did not understand the reds with this palette. But now I would use them with the same technique you applied the grey and blues. Thank you so much!!!
coming back here because I am so excited for the re-release today!!!! you've always been an inspiration!!!
I got mine on Sunday in Australia , and I didn’t pay for express shipping, and some items were missing. However I have been playing with the Muerte and enjoying it, so I’m still here for the looks!
Oh I hope you get what's missing, that must suck! :/
ugh im in aussie to and i still haven’t received my package and my tracking says its with a third party but doesn’t look like its even left the states
I totally get you. I had to learn patience where I am leaving now. My Colourpop orders get to me within 2-2.5 months. Even if I would be willing to pay for fast shipping it wouldn't change anything because they would still keep it around a month in customs haha;)
I love the looks you created. Beautiful. Thank you for sharing your buying experience.
You may or may not be early on reviews, but yours are the very very few reviews that I trust 100 percent ❤️❤️
Also the Zulu liner from ColourPop I have to go over several times on the waterline to get opaque color. But I have their pink and purple liners and those are super opaque from the start. A bit frustrating, you would think all the colors would perform the same way.
Gorgeous looks!! I’ve been drawn to the Muerte palette much more than the Vida.
the blue look is one of the prettiest looks I've seen anyone do with this palette. The blending looked perfect!
The red and turquoise looks is amazing!!! Bold and beautiful.
I really appreciate you sharing your experience! I plan on buying this when it’s back in stock, so now I know to lower my shipping expectations. I’m also really glad to know about the blendability! You’re my go to for good info!
Absolutely living for the turquoise look! Looks beautiful
I adore your video. Thank you for sharing your experience because learning about how customer care works is beneficial for a company! The eye looks are gorgeous and they look good. I usually have a hard time blending dark blues and reds because my result looks like a black eye. I appreciate that you offer tips on how to deal with the blend. ❤️
I wore this first (red/aqua “Lagrimas”) combo for my birthday last year!
Our Amazing Angie, you’re like our Pantone “how to wear any shade” and I absolutely love and adore you for it! I treasure your ability to showcase color and use palettes to their fullest extent! I live for colorful everything as well and I’m in my 30’s too: though I’m convinced you look eternally, like...18. 😘 (in the BEST way!)
Much love! ❤️🌈✨
completely love the blue look!! I would love an update on this palette if you like it or not. I am interested in trying this brand.
Just made it to the palette part of the video (which, I applaud you for sharing your experience. I'm glad you did! I'll be at Sephora on black Friday to buy this opposed to ordering online) and please, I think you should make more looks with this palette! And vida if you decide. Or do looks combining the two!!!! I just want to see this palette more than anything ever, like I've never been so fricken excited for a palette. Just please don't let this one fall off and not be used anymore just because it becomes "old" like I would love to see more with this (no rules, combine with other palettes and transition shades, you do you babe) because you're the one I've been waiting to see use it! You're the best Angelica.. the queen of color! 👑💎💙💚
I'm glad you did your Rant ! Because that does go on..w/Comps. Plz keep doing these deep looks w/ color. .my Fav!♡♡♡
I appreciate the heads up on your experience with your order. That is why companies and sites ask for reviews, right? So they can hopefully learn and grow from the experiences too. I love the first look it looks amazing! The second is beautiful too of course though. Your dress is so cute, I forgot to mention that on your vid yesterday.
This palette is so beautiful! The looks you did were so lovely. So excited to see what you do with the Vida palette, next.
Is the color that looks like a red show up as a true red in person? It looks like an orange red
Id say these are pretty red and doesnt lean either pink or yellow. The Mexicana in the other palette I feel is more of a warmer red.
@@AngelicaNyqvist oh, okay thanks. I think I will defiantly be buying this then
Wowowowow your latest video reminded me that I owned Muerte and Vida and I had to go back to rewatch your looks for some inspo. I can't believe this was you just a year ago!
These palettes are so beautiful and I love the looks you've created with them, you look stunning! x
Thank you so much! :)
This whole collection is very pretty! I’ve never worked with colors that pigmented before. I am very fair and don’t know if I could get those to work on me. I need to up my blending game. 😀My favorite look was the blue look. Those shades are so stunning! 😘💚
I love how artistic you are with your looks especially since (as far as I know) you've never been an "official" makeup artist. It's really refreshing. That being said, I love the eye look in the intro - really inspirational for someone getting back into blues after being afraid to revert to terrible middle school looks - but I think the lipstick is tonally very similar to your skin tone and looks kind of foundation-on-lips-y. I hate giving a back handed compliment like this, but if you like it you do you!!
I love the color of you'r eyes! And it looks so good with the blue! 😍😍😍😍😍
i finally ordered this palette as it just came back in stock for the first time in MONTHS at sephora, for a short time, and i am so excited to recreate your first look 🥺 thank you for the very honest review and i am so sorry about your experience with their customer service!
This is exactly why I love you so much, your honesty and openness! Also, I agree about the colourpop liners! I have some older ones that are amazing and I recently bought one that doesn't want to stick to my waterline, when the old ones stay on overnight 🙄
Your eyes are FABULOUS ❣️
I feel your pain with the international shipping & the customer service…( should we say lack of😫😖).
I recently ordered advent calendars from overseas… Some came damaged, some were lost for a while, and some weeks to even get the shipping label even created. customer service through an email took numerous emails before they actually read my emails, but when I called I got an actual person that was a little bit more helpful… Just a little😒.
So much for priority shipping.
(My experience was with Look Fantastic.)
Oh Im so sorry to hear that! I think alot of these brands have just gotten too big too fast and they are not used to being this stressed and having these many eyes on them :P
And your finished look is GORGEOUS.....dress included!( look number 1)🙌🏼🤜🏼🤛🏻
i hate having to email customer service when something is wrong or i have questions. i don't like seeming too needy or something. luckily all the times i've emailed customer services of other brands, they've all been very nice and read my issues/answered my concerns the first time (i had a repeat shade in the sugarpill mini palette, i had a broken shade from terramoonscosmetics, i had a wrong shade from terramoonscosmetics haha but every time they were all super nice).
Have you thought about duping with some of your singles??
This packaging is so beautiful
I appreciate your experience with customer service! That palette is so intriguing to me!
Hi again Angie - follow up question from yesterday - what do you think of how the Melt highlighter compares to Teasecake? Lighter, darker, more pink, peach, more or less sparkly? Really wondering...... :)
I think it's more like the Everybody's got a weakness because of the warm yellowybeige undertone :) But they are similar, for sure :)
@@AngelicaNyqvist Thanks very much!! xo
I just received my amor aterno pallet in the mail today and just saw your tutorial and about to go try your looks, they came out so awesome!!
The customs were very frustrating but your looks are really stunning 😍 And what an idea to mix with other palettes, and thank you for the tips about the palette, too 🤩
Thanks for sharing your experience with shipping and shopping. Customer Service is 80% of the experience. People give excuses to one of the affordable brands ALL the time. Their order fulfilment is HORRIBLE! There is no reason that it should take 14 business days (for this mainstream brand) to get product to customers here in the US. I appreciate your honesty! Melt did good by refunding your shipping charge. I think the collection is LOVELY! I am fair and I know that this collection would be harder for me to work with. Lots of blending would be needed. No shade on the brand or formula that is my personal preference. LOL.I need beginner friendly shades. 💜💙
here in 2022 watching this video because I just ordered this palette which they finally restocked :)
December 2023 😂
That’s insane. I’m a U.S. residents so maybe that had an effect on my experience but I had a fantastic experience. I was charged $7 for shipping when it should have been free as I met the minimum when I purchased both palettes. I emailed and received an email back within an hour, and was refunded. I ordered on preorder day and received the next Tuesday. With calaca broken. I emailed them, got a response within 24 hours. I was shipped a new calaca and revived it the following Monday. They should really investigate your situation. I’m so sorry this happened. I know when I order something I can’t wait to get it, it must have been agonizing to watch others receive theirs before you. Beautiful looks. I can’t wait to play with mine some more
The second look was even more fabulous! The packaging on that pallet is breathtaking🤭
Thank you for your reviews!
I'm so happy you like it Tasha :)
You're so right. Those blues are everything!💙
Incredibly beautiful looks!! You are so talented! Also, I appreciate you letting us know your shopping experience because it’s important. 💜
Thank you so much for the review! I was very excited for the muerte palette but for some reason they didn't seem as exciting in the swatches? The blue look you did is VERY gorgeous tho, and pretty much the main reason why I probably still will buy the palette :D my main look right now is a variation of reds and blues combined and I always have to pull three or four palettes to get it right, but I think this will "fix" that 😂
I ordered the pr bundle and because I live in Northern California and they are Southern California I believe it came in a timely manner. I experienced bad turn around times ordering from the Juvia's place website. I usually wait for Ulta to get it
They restocked it today for the last time I believe. I missed out on it the first time around, but am celebrating passing my tests for my cdl permit and made sure to buy this as my little gift to myself 😄
That deep blue smoky eye is stuuuuuuuning on you. Amazing. Thank you for the honest review. The color story is so unique, but it has to be more than that for the price. Beautiful colors though.
I see this as the most gorgeous winter palette. The Vida palette is more fall to me. I think it's the most beautiful packaging ever.
That blue look is EVERYTHING!!! Wow! I've never thought about buying melt until that blue look! For me it's just annoying when I pay for priority shipping and dont get it and receive an auto-response but for you, its kind of your business and I do understand that I guess they're still an indie brand and dont have a giant staff. Then dont offer priority international shipping OR have one or two people going through the orders, pulling all the priority once to be shipped first. Regardless, love the looks. Thinking about melt now... cant wait for tomorrow's video😀❤🤗😀❤🤗
I think that the light green really appeals to me the most. I dont have anything like that in my collection. I think I will try to find a good cheaper dupe for those two shades.
Loved both looks but the blue look has to be my favorite! I'm really glad you discussed your customer service experience. I always think those type of things help future customers. I will be ordering this palette from Sephora or elsewhere than the Melt website. I've ordered from their site before and it took FOREVER to get to me and I'm here in the states! So it's not just international customers that have to deal with long shipping times. Again, love the looks! I love watching all your videos! Hugs from Virginia!
This is such a stunning collection, but out of my budget and comfort zone (well, sort of, I want the deep matte shades, but can't justify it when I know I can't wear 99% of the time, etc and how can I only get one half of the skull?!). So I shall vicariously through you. Can't wait to see the looks with Vida.
Your pup is BEAUTIFUL!!!! What a sweetheart. 🌼🙏♥️🦋
I bought the whole collection and didn't pay for express shipping and had mine less than a week after purchase. I feel bad that you paid for express shipping and didn't get it! Melt should reconsider their international shipping policies if they waited until the end to ship them. I love the whole collection and couldn't be happier with it. The lippies are drying after you take them off (I mean all the moisture was gone) but everything else is stunning!
Apparently, priority shipping was not working this month because other youtubers had problems with this too. As an international custimer I would be so annoyed if they make me pay for a service that in reality is not available. I am glad the refunded you at least. Hopefully Melt will get better with this because with those prices is to be expected to have amazing customer service and all that.
“This one is a we need to talk” hahaha ohhhh do I love your videos. ♥️
Damn Melt & the Swedish Postal Service, I wanted 3 looks lol 🤣. Both of these looks are perfection👏🏼👌🏻. That blue smoky eye is freaking stunning. I'm excited to see the looks you created with the other palette. Seeing precious Tesla warms my heart. He's so cute🤗
Shipping is an extremely important part of the buying process for me so I'm very glad you discussed your customer service experience. I really dislike long shipping/prep times---to the point where I will probably not buy something if it won't arrive in a timely manner.
4:45 pause: Melt Cosmetics has failed at company growth "level" = redistribution of profits towards hiring more professionals who will provide excellent customer service. If they don't care about people who made them get rich, then their prices make no sense. Btw, you should be on their PR list, I wouldn't know they exist if I haven't seen your videos (Smoke Sessions and forward).
Thank you for your support :) I still love the brand though, in the end I got my package even though it was a bit rough haha :P If I ever make their pr-list I'd be super proud of myself :)
@@AngelicaNyqvist You are UA-cam MUA world Color Goddess!!! You deserve more than just to be on their PR list - they should hire you to make a palette! (errrrhm: "Natasha Denona, would you please get in line and ask Angie to sign your palette") :o))
*Hi Tesla!!!*
Omigawsh both looks are stunning, especially the blue!!! I’m so sorry you had to deal with the shipping drama, but am glad they refunded the priority (ha!) shipping charge. Customer service is so important, and not being on top of it loses customers. I’ve never bought from Melt, and though I live in the US, worrying about shipping doesn’t sound fun.
Thank you for the video!!!💙💙💙