Hansgrohe Ecostat Select and Raindance Select 360 installation guide
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- Опубліковано 25 вер 2011
- More information: pro.hansgrohe-int.com/ | auf Deutsch: pro.hansgrohe.de/
Fast and easy installation instruction on how to install our Ecostat Select and Raindance Select 360
For further information visit: pro.hansgrohe-int.com/article...
or in German: pro.hansgrohe.de/suche.htm?sea...
Find your nearest shop - www.hansgrohe.com/#partner-fi...
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Snelle en gemakkelijke installatie instructie voor het installeren van de Ecostat Select thermostaat en Raindance Select 360 Showerpipe.
Meer informatie over Ecostat Select vindt u op www.hansgrohe.nl/ - Розваги
I did have the same problem as other users below have experienced. I resolved the problem in the end. I recommend you experiment with inserting the screw in offset connectors to the back of the shower valve, before you screw them to the wall outlets.
You will see that the connectors can be inserted until you feel initial resistance, but you need to push the connectors further into the valve from this point and they will provide a good seal where the O-Ring ends up. The screw thread used to secured the connector in place will then be inline with the widest point of the connector just before it reduces down to the 1/2" thread section.
The instruction booklet also suggest the use of plumbers grease around the O-Ring which is a good idea but not shown in the video as far as I could see.
Outstanding performance
Similar problem here in the UK. Just had one installed by an experienced plumber and water is leaking in exactly the way described by Michael above. Looking at the instructions at the URL referenced above they have been followed correctly.
What is so tricky about installing this mixer?
Hi Joe,
we are really sorry to hear that you are not satisfied with one of our products! Did you have had issues with the installation or the shower itself? Please let us know if Hansgrohe could be of assistance. To do so, please send us your contact details and more information about your issues by mail to social.media[AT]hansgrohe[.]com We will forward it to the Hansgrohe team in your country.
Best regards,
Hansgrohe Social Media Team
Only cold water is coming out. The warm water supplie is working but it is not coming through.
Hello,
Is there any video about the cleaning of the shower-head 360?
I actually don't manage to unscrew the middle screw and thus am unable to clean it.
Thanks for your response already,
Christophe
Hello Christophe Houssoy , unfortunately there's no specific video available regarding the Raindance Select 360. But you might find the neccessary information on the product detail page (look for the "Assembly instruction" in the right hand column) pro.hansgrohe-int.com/articledetail-raindance-select-raindance-select-e-360-1jet-showerpipe-27112000.html In case that it doesn't solve the issue, please contact the Hansgrohe service team in your country. You can find the contact details on your local Hansgrohe website.
Hi. I have also bougth raindance select but if I had knew how much time I have to use to install it, I would have bought something else. I cannot get rid of the leakage but I'll give it the last try today.
+Kjell Volden - The Hansgrohe support team in your country would like to assist you - please contact it via your local Hansgrohe website. A list of links can be found on this page: www.hansgrohe.com/en/3166.htm
Best regards,
Your Hansgrohe Social Media Team
+Hansgrohe I contacted the support team in Norway. They directed me to the dealer. I did so but the only response I got; " IYou have to have it installed by a plumber". I did not contact a plumber. Instead I bought a "normal" thermostat which fits excellent and of course it was not from Hansgrohe.
I have the exact same problem: water leaking between wall and shower box.
Connections should be ok, but its hard to check since there's no way to lock up the 2 shower box connectors.
Too bad, for an otherwise very fine product. :(
Dear Uhehn, we are really sorry to learn that you have difficulties installing the thermostat. Please send us an email with your contact details at social.media[AT]hansgrohe[.]com, so that we could ask our colleagues of the technical service center to assist you. Best regards, Hansgrohe Social Media Team
Hello, I have a problem whith thermostat on this model. I use it more then 2 years, but now, when i set middle temperature 40 C, I have very hot water, actually not 40 C. Is this problem with thermostat (maybe it was crush?) or problem with temperature settings?
Hi +Марк Львов , Thanks for your comment! Please try to adjust the safety function of your Ecostat Select thermostatic shower mixer. You can find the step by step instructions here: assets.hansgrohe.com/mam/celum/celum_assets/16__hrgh0803_pdf.pdf?41
The handle will just be pulled off. If you are uncertain how to do this or don't want to damage your Ecostat Select, please contact your local support team of Hansgrohe. They would be glad to help!
Best regards,
Your Hansgrohe Social Media team
This thing is leaking, whatever I try results in leaking...
Also, don't let it slip out of your hand cause the glass breaks easy :(
Have this product now for 8 years. We have a lot of lime in water. So have removed it from wall a couple of times to clean the filter of the hot water entrance. Initially, the raindance worked perfectly and a lot of warm water was coming out but it was getting less and less. I am now at a point where there is barely any pressure anymore when I turn on the heat. Such a shame for an expensive product like that.
Having same problem recently it’s because of lime right, did you clean water way somehow?
@@SamAlexanderSupertramp Yes, caused by lime. There is always a lot of built up of lime on the thermostat. You'll have to pull the knob and unscrew the right side (where you set the temperature of the water).
@@Cyril_H thanks 🙏🏻 and people complain that water is leaking between thermostat and wall, did you face same problem, because there is not proper screws but small 2 piece
@@SamAlexanderSupertramp Those O-rings need to be replaced to stop those leaks I think.
Hello, i personaly love this product. I had bought it 8 years ago. But now i have an issue as i can't get any warm water out of it. Any idea how i can unstall it to try to repair it ? because the 2 screws below are completely blocked!
You need to get them out somehow and clean the water way, lime issue
Hello. The white plastic part That connect the wall and shower box is broken . Van i find another one like that?
Hello!
thank you for reaching out to us. For spare parts please check your nearest hansgrohe supplier, which you can locate via our shopfinder: www.hansgrohe.com/#partner-finder
But you can also send us your contact details (name, email address, phone number and current location) so that our customer service can contact you.
If you have any questions, please don't hesitate to contact us again.
Best regards,
your hansgrohe Social Media Team
Dieses Steckpatent ist wirklich nicht so gut. Zumal auch der Montageplan istwas verwirrend ist. Letztes Jahr Montiert und jetzt undicht. Alles abgebaut und festgestellt, dass eine Dichtung (29x3) gerissen ist. Leider ist uns auch die Montagehilfe (Der Griff zum Ausrichten) abhanden gekommen. Bin etwas gefrustet gerade.
Hallo Herr Langer, der technische Support in Ihrem Land hilft Ihnen bei Fragen zur Installation oder Abdichtung gerne weiter. Sie erreichen ihn am schnellsten über die Hansgrohe-Webseite in Ihrem Land im Bereich "Service" und dann unter "Kontakt". Auch hat er bestimmt einen Tipp zur Montagehilfe.
Ich habe dieses Thermostat seit 10 Jahren. Nun ist es wohl verkalkt. Die Temperatur ist wenn man auf kalt dreht, immer noch warm genug zum duschen. Meine Frage, gibt es eine Anleitung oder besser noch ein Video wie man das Thermostat auseinander baut und entkalken kann?
Hallo Doris,
vielen Dank, dass du Dich mit Deinem Anliegen an uns gewendet hast.
Bitte fülle folgendes Formular auf unserer Website aus: bit.ly/3NCmuDj.
Unser Kundenservice wird sich dann mit Dir in Verbindung setzen.
Wenn Du noch weitere Fragen hast, sag uns gerne Bescheid!
Beste Grüße
Dein hansgrohe Social Media Team
Hi, I have bought brand new Ecostat Select, but could not install it as had exactly same problem - water leakage. Followed exactly installation manual, spent 3 hours, but no success. Had to install the old termstat back. Very nice product design, but very disappointing. .
Dear Mr. Hubeny, We are really sorry to hear that you've an issue with the installation. Please send us your contact details (telephone number/mail address) to social.media@hansgrohe.com. We will then forward your mail internally to the technical support departement of Hansgrohe in your country.
Hansgrohe Dear, thanks I have finally manage it and it looks/works fine. It is really crucial to put grease/lubricate rubber O-rings, then it is possible to push the termostat to the wall outlets. Once this is clear, it is easy. I would recommend to Hansgrohe to update installation manual as is too brief in my opinion. Pls put more pictures, diagrams etc.
Best regards
Petr Hubeny We are really glad to hear that it finally could be installed as intended! Thank you also for the additional feedback. We will forward it to our documentary departement for future updates of the accompanying manual.
okay, so it is REALLY important to use the grease in the box or soap if you don't have the grease.
Now my mixer is not leaking anymore, but sadly the glass is still broken :'(
Hi Hannes, I have the same problem too... I found the grease, but how to use it? Just around the O-Ring? I don't think this can work since the water presure is so high...
Can you share some experience?
The grease has to go on the rubber so that it glides well
Thanks! I found the reason is my pipe is not perpendicular to the wall...So..
Is this video real or 3D animated?
Dear Jason, it is a 3D animated video. Kind regards Your hansgrohe Social Media team
Ich habe mir letzte Woche den Hansgrohe Ecostat Select Duschtermostat gekauft, da ich endlich mal etwas hochwertiges haben wollte.
Leider habe ich bei der Montage exakt die gleichen Probleme wie Uhehn und Michal. Das Wasser spritzt zwischen Armatur und Wand heraus. Ich habe genau nach Anleitung, die 38 mm eingehalten. Beim aufsetzten der Armatur fühlt es sich aber so an, als ob die Gummidichtung nicht richtig in die vorgesehene Nut rutscht..
Ich bin sehr entäuscht von diesem Produkt.
Ich hoffe auf Antwort und Hilfe
Grüße aus Hamburg
Nobbi
Hallo Nobbi,
es tut uns sehr leid, dass Sie Probleme mit der Installation des Thermostats haben. Bitte senden Sie uns weitere Informationen (z. B. Artikelnummer) und vor allem Ihre Telefonnummer und/oder E-Mail-Adresse an social.media[AT]hansgrohe[.]com. Wir leiten Ihre Anfrage dann umgehend an das Technische Service Center weiter.
Viele Grüße, Ihr Hansgrohe Social Media Team
Hansgrohe Hallo liebes Hansgrohe Social Media Team, vielen Dank für die schnelle Antwort. Der deutsche Hansgrohe Meisterservice hat mir schnell und unkompliziert helfen können. Ganz besonders möchte ich mich hier bei Herrn Domink Ney bedanken. Jetzt können meine Familie und ich endlich ein neues Duschvergnügen mit diesem hochwertigen Produkt genießen.
Viele Grüße aus Hamburg, Nobbi
TheRealNobbi Hallo Nobbi,
herzlichen Dank für das Feedback! Wir freuen uns sehr, dass das Problem gelöst wurde und damit endlich das erwartete Duschvergnügen einziehen konnte! Die Grüße an Herrn Ney werden selbstverständlich ausgerichtet. :)
Viel Spaß mit dem neuen Duschthermostat
Ihr Hansgrohe Social Media Team
Hansgrohe Hallo, leider habe ich schlechte Neuigkeiten. Nach ca. 2 Wochen nach de Montage, drückte wieder Wasser zwischen der Armatur und der Wand heraus. Da ich im Urlaub war, hatte ich das nicht sofort sehen können und das Wasser ist in die Wand eingedrungen. Somit habe ich jetzt eine feuchte Wand, wo der Putz anfängt abzublättern. Ich habe die Armatur abgebaut und mir eine Andere mit normalen Anschlüssen ( Überwurfmuttern ) gekauft. Eurer Steckpatent solltet ihr nocheinmal überdenken.
TheRealNobbi
Hallo, ich habe das Service-Team informiert. Sie werden sich umgehend mit Ihnen in Verbindung setzen.
Viele Grüße nach Hamburg, Ihr Hansgrohe Social Media Team
Dear Michal!
Please send us a short mail with your contact details to social.media[AT]hansgrohe[.]com. We will then ask our colleagues of the Hansgrohe office in your country to contact you directly.
Kind regards, Your Hansgrohe Social Media Team.
Do not buy Hans Grohe it is not good quality.
Hi +Zbynek Novak, Did you have any problems with our products? Please let us know, we would be glad to help!
yours products are beautifuls but they mostly make me lose time and money! Concept of your products are like in level of Ikea. Actualy I have huge pain to install ecostat for bath, and matris classic i didn't never need call technical suport for any others products as Grohe, Fantini....all what you support told me is put a silicon fat at it! you kiding me? if you have lazy sore engeneers in your developing office you will close your activity soon. contact me and pay me for pragmatic fedback if you want.