It is quite self-explanatory, though. However, I would have been miffed if I would have had to queue more than two people to use the ticket machines as well.
@@infiltr80r Machines are okey but it can not replace human service and if you need to ask some things machines can not answer. Problem is that you can not solve everything with teqnique. Both are simply needed.
@@erikalulea3608 You mean technology, not technique. Most problems can be solved with technology, including customer service using AI. The amount of time and money saved would be immense.
I can totally relate to the staff of Victoria Station's ticket office. I do the same job for the German Railway and I keep wondering how much longer we're still gonna be there for the customers. Many of them, old and young, couldn't cope with the machines. And what about the employees? For me, customer service is the best job in the world and not everyone can be an engineer or something like that.
The DB machines also don't know the small tricks. For example, when purchasing a ticket from Munich to Dresden, it would show like 60€/p.p. one-way (back then in like 2010). But behind one of the "screensaver advertisements", the state tickets were hidden. So we purchased a Bavaria ticket and a Saxonia ticket. Voila, half the price. A real human would've suggested to buy those, a machine not.
Should have phased out the ticket offices. The public need time to adjust, some more than others. In the smallest stations in Italy there are 4 to 8 machines, having only 4 machines is unrealistic.
Ok, so this is really amazing. At 36:50 they are talking to Alexis, who is a Customer Service Assistant for the London Underground in 2016. In 2012, she appeared in another documentary series on Britain's railways, namely "The Railway: Keeping Britain on Track" Episode 1, where she worked as a Customer Service Assistant for the now defunct East Coast Main Line Company.
Shawn / Sean (not sure which, lol) is absolutely adorable. He’s handsome, bubbly and cheerful, and has a winning personality. He’s the kind I’d enjoy working with - making every day fun and always finding ways to cheer folks up and keep things flowing.
To the people questioning the American's accent... in all likelihood he either moved to/from New York at such an age that his accent changed or his parents may not have been from New York and thus he picked up his accent more from them. He kind of goes between southern and new york. I've heard this kind of thing before with other accents whether it's within the US or even transatlantic accent changes from prolonged exposure. Does the man sound like he's from New York City? Not particularly, but that doesn't mean he isn't from there.
Oh Alexis at 36:52 used to work in Kings cross station, see keeping britain on track i think, i gusss she loves the railways, going by the jobs she takes, fantastic keep up the good work Alexis.
I wonder who else has noticed that ALEXIS - Customer Service Assistant (as seen in the uniform fashion show portion of this episode) was also featured in another BBC railway documentary - 'The Railway: Keeping Britain on Track' c.:2015/16 (as: Alexis Bailey - Customer Service Assistant - Episode #1 King's Cross). So far she's the only crossover from the other documentary three years earlier who'd stood out. Anyone else seen anyone from another BBC docushow?
I love the American and the guy that tried on the new uniforms in the dressing room. They're both just rays of sunshine! Something Londoners definitely need.
I love London tube, it is well organised and surprisingly simple. Crowds are pain but it is just a price you pay for living in the city where everyone want to live.
36:50 isn't she the one from the series "The Railway - Keeping Britain on track", who worked at King's Cross station? In the intro she always says "Train hit by a pheasant... I've heard everything now".
She is yes, I wonder if she went from network rail to the underground or the other way round. [edit] She started on network rail as that show was aired 3 years prior to this one
Yeah, they don't work. And the thing is: the people who sell them know they don't work, but, here they are, still being sold some 30 years after they proved themselves not to work outside of Germany. The whole design is not beef enough to work reliably outside nations who have a very disciplined general public, so one would think they'd change it up, but, no, we simply need to Germanise our public for Thyssen-Krupp products to work.
Those diagonal elevators are evil. For the pair they installed here in New York for the new 34th Street-Hudson Yards Station on the #7, they just had problem after problem to the point it delayed the opening of the extension for an entire year. It was supposed to open early summer 2014, it got delayed all the way to September 2015
If the people in charge of management of the Tube have skills similar to the bright spark who decided to close the ticket offices with only 4 ticket machines available then it's no wonder that we see so many problems with overcrowding, faulty equipment, and general messes. The organization doesn't really seem to know what it's doing from a strategic perspective.
@@paulowen9278 Well you know where the southern accent developed from? The English posh accent. All those wealthy plantation owners in the south spoke a real high English that developed its own sound as time went on. On another note southern blacks are developing their own dialect that is becoming more and more incomprehensible, similar to those folks from north umbria. Take care y'all.
So sad about the ticket windows though. I think it is kind of weird to close them all, in Moscow, for example, we still have at least one running on the each station
Been to London as a tourist, bought the Oyster card in advance, topped up once at the machine went all smooth. Just read it carefully and than there are no worries. Even using the tube was no hard work. Just read carefully. It's the most easiest tube network of the world
why not leave the ticket offices open until you have all machines up and running.... Oh, right... greed... also: Kinda ironic "No need for queues, use oyster" and you need to queue to use oyster...
They knew they were shutting down the ticket offices even though the offices were kept busy and they knew the existing machines were already pretty busy so, sure, close the offices and don't add more machines. Makes sense to me - good practice for brexit.
It still amazes me that reality shows in England are light years better than reality shows in America. These workers have such a nice balance of being decent, caring people, being intelligent, and being tough with the miscreants when they need to be tough. Americans are just boring in comparison, and I live in southern Indiana. So I should know.
its like a smaller, polite New York subway. ive lived in the US for over 40 years, & i have NEVER heard anyone who sounded like that 'jaison' guy. that seems like a fake accent to me. when he speaks to the camera, he sounds like hes playing a role, like a character, but when he's doing his job, he sounds like a normal person. something fishy there. it is a nice subway, its a small city, which makes it easier to run a nice system.
I absolutely hate the way Jaison talks he doesnt have a specific accent it's like his mixing a british and american northern and southern accent they hes trying too hard
I'm so happy other Americans are pointing out Jaison's accent. Native NYer, my ass lol! And to people saying "Oh, but maybe he was raised elsewhere!" - I was raised in a southern state for half of my life and my BK accent still comes out. Especially when I get excited about something! Sure it depends on the state you moved to, if you assimilated (in terms of speech), and if you went back to NY often but he might as well claim the south with that drawl lol!
It was nowhere near as busy back in 2000 and 1997 when I was last in London.
6 років тому
L'une des choses les plus frustrantes à propos des trains à Londres est que les files d'attente sont longues et qu'il n'y a que quatre distributeurs de billets disponibles. Et l'ascenseur tombe parfois en panne. Mais le pire, c'est quand quelqu'un tombe ou est poussé sur les rails, directement sur le chemin d'un train venant en sens inverse.
in Soviet Russia we have Big train stations with not so many people because they can't afford instead you buy a lada 205 made in 1964 comes pre-installed little shot Glass Holder
Why not just make a flat fee system wide fare card. Daily, weekly, monthly, quarterly and yearly? Maybe a little more pricey but it beats going through that hastle every day. Card is good whether you go 1 stop or from 1 end of the system to the other. Once or 1000 thousand times. All youll have to deal with is people asking for directions-
I always wondered how 'The Tube' staff even think its gonna be convenience and relieve, if they replace themselves with automated ticket machines... Totally bollocks... ! not only you gotta stand and wait for a ticket, if machines even work 100%, but now you can't even argue with anyone when you get ** off :P.
Philippa is such a darling. Hope she won't be too lonely after leaving. People like her do make all the difference in London.
Agreed but are there still people like her on the Tube?
@@bobwalsh3751 I haven't got the faintest idea, I have not been to London since 2018. :(((
Oh my goodness machines are only good if you know what you need! Last visited London in 2015 and the staff were so helpful.
Catherine Kilgour i
It is quite self-explanatory, though. However, I would have been miffed if I would have had to queue more than two people to use the ticket machines as well.
Machines work great, it's absurd not to use them. If you don't know what you need then you need a tour guide.
@@infiltr80r Machines are okey but it can not replace human service and if you need to ask some things machines can not answer. Problem is that you can not solve everything with teqnique. Both are simply needed.
@@erikalulea3608 You mean technology, not technique. Most problems can be solved with technology, including customer service using AI. The amount of time and money saved would be immense.
27:08
It's Geoff Marshall! (from Londonist and All the Stations, at left of screen).
That feeling when camera operator is more known then all important people there.
HostilePancakes, The Milennial Warrior omg it is
Well spotted! I just came here from on of his another brilliant films.
"Oh... looks as if it's broken allready" classic Geoff xD
HostilePancakes, The One and Only was literally watching this waiting to see if Geoff got in it somehow 😂
The guy at 12:07 making the announcement is super cool. Such awesome spirit. Wish I could do my job with that kind of positive energy :-)
I can totally relate to the staff of Victoria Station's ticket office. I do the same job for the German Railway and I keep wondering how much longer we're still gonna be there for the customers. Many of them, old and young, couldn't cope with the machines. And what about the employees? For me, customer service is the best job in the world and not everyone can be an engineer or something like that.
The DB machines also don't know the small tricks. For example, when purchasing a ticket from Munich to Dresden, it would show like 60€/p.p. one-way (back then in like 2010). But behind one of the "screensaver advertisements", the state tickets were hidden. So we purchased a Bavaria ticket and a Saxonia ticket. Voila, half the price. A real human would've suggested to buy those, a machine not.
"What's a contact lens"
oliver okeeffe it's a bit like internet dating.You see photos of people and they match you up .
I always thought it was the thing in your eye instead of glasses!😂😂😂😂
I dont know why they call it a 'contact less' card. Its a 'prepaid card' that is refillable.
@@brentseizer1019 like a bus pass??
@@brentseizer1019 You shout "Contact" !! as you slam it down.
yeah the Director of the tube lives in Birmingham! even he cant afford to live in London!
And he's a complete tosser too.
@@doningles1771 His hair rivels the American president's!
I was disappointed he wasn't fat as all the good railway directors are.
"I'll come when I come". Good to know you're valued.
Should have phased out the ticket offices. The public need time to adjust, some more than others. In the smallest stations in Italy there are 4 to 8 machines, having only 4 machines is unrealistic.
Bet they don't have room for more machines. But yes, 4 machines is quite ridiculous, how would that ever work.
I agree
ESPECIALLY at a busy station like Victoria.
Ok, so this is really amazing. At 36:50 they are talking to Alexis, who is a Customer Service Assistant for the London Underground in 2016. In 2012, she appeared in another documentary series on Britain's railways, namely "The Railway: Keeping Britain on Track" Episode 1, where she worked as a Customer Service Assistant for the now defunct East Coast Main Line Company.
It's a small world after all...
Shawn / Sean (not sure which, lol) is absolutely adorable. He’s handsome, bubbly and cheerful, and has a winning personality. He’s the kind I’d enjoy working with - making every day fun and always finding ways to cheer folks up and keep things flowing.
Jaison doesn't sound like he's from New York. Maybe Alabama, but NOT New York.
agreed he has a strong southern accent like deep south! nothing even close to New York.
Oh good you mention that. Even I as a German did notice it. And my guess was southern too. So happy to hear I wasn't wrong.
It doesnt state New York City. I would assume he is from Upstate New York. It is very rural up there
Jaynor Diaz upstate nyers don't sound like that at all. We are northerners still lol. That's a deep south hick drawl
I'm from Texas, definitely southern
To the people questioning the American's accent... in all likelihood he either moved to/from New York at such an age that his accent changed or his parents may not have been from New York and thus he picked up his accent more from them. He kind of goes between southern and new york. I've heard this kind of thing before with other accents whether it's within the US or even transatlantic accent changes from prolonged exposure. Does the man sound like he's from New York City? Not particularly, but that doesn't mean he isn't from there.
Love Sean's upper class accent as train departs. Fantastic. That would have made my day if I had been travelling then.
"keeps the best city in the world working" I can see the rage from new yorkers and tokyo people alike.
Oh Alexis at 36:52 used to work in Kings cross station, see keeping britain on track i think, i gusss she loves the railways, going by the jobs she takes, fantastic keep up the good work Alexis.
Yep thought I recognised her!
Oy! I recognize her as well. She used to work for East Coast and appeared in a couple of the "Keeping Britain On Track" episodes
The Underground's commuters are very bright or reflective. It was busy in the 90s when I lived there. Its clearly manic now.
The scene with Phillipa's last day was touching. Whoever says that Londoners do not have soul is not being fair.
"The people who think the world smells of fresh paint". Brilliant haha
The Director doesn't want to go to the trouble to see how his new system handles a Saturday? What a jerk.
It's not really his system. It's a system handed down to TfL, often by the mayor or London Govt. itself.
I'm sad about a lady retiring, and I don't even live in England.
Jason is the legend himself
"How excited can you get about a lift?" says the guy with 2 working legs.
I wonder who else has noticed that ALEXIS - Customer Service Assistant (as seen in the uniform fashion show portion of this episode) was also featured in another BBC railway documentary - 'The Railway: Keeping Britain on Track' c.:2015/16 (as: Alexis Bailey - Customer Service Assistant - Episode #1 King's Cross). So far she's the only crossover from the other documentary three years earlier who'd stood out. Anyone else seen anyone from another BBC docushow?
the british mishmash of imperial and metric messurements is madness
It is. Don’t know why they don’t just fully switch to metric.
help me i can’t speak metric
Now.. I'm not American but I'm fairly sure Jaison's from around Louisiana and not New York.
he looks like a new york italian mobster but sounds like a southern boy.. but maybe hes just fooling everyone
Claire Victoria I’m American. And your right lol!
Ugly accent what ever it is lol
He sure as hell isn't from New York. He says "ain't", that's a dead give away he's southern.
I love the American and the guy that tried on the new uniforms in the dressing room. They're both just rays of sunshine! Something Londoners definitely need.
I love London tube, it is well organised and surprisingly simple. Crowds are pain but it is just a price you pay for living in the city where everyone want to live.
I love it that they call it the tube and US calls it the subway.
Kind of thinking the staff need a brighter colour to differentiate them from tube customers! Maybe red or lemon yellow?
Jaison sounds like an ex-mobster in the Witness Protection Program.
Amazing video series about London Tube !!! I really enjoyed all of them 😀
Ticket operator calls for "Contact less" credit/debit card. The man replied, What is a "contact lens". I couldn't stop laughing.
Duggal Gaming ‘contactless’’, one word. It makes a difference.
36:50 isn't she the one from the series "The Railway - Keeping Britain on track", who worked at King's Cross station? In the intro she always says "Train hit by a pheasant... I've heard everything now".
She is yes, I wonder if she went from network rail to the underground or the other way round. [edit] She started on network rail as that show was aired 3 years prior to this one
0:04 "Today's Tube is full to bursting"... I see what you did there :D
27:08 Geoff made his way into the documentary!
How lovely is Shawn from Victoria! Awww :-*
Sideways elevators: make snails look like mach 5 jets.
and after 2 "journeys" fucked up LOL
Yeah, they don't work. And the thing is: the people who sell them know they don't work, but, here they are, still being sold some 30 years after they proved themselves not to work outside of Germany.
The whole design is not beef enough to work reliably outside nations who have a very disciplined general public, so one would think they'd change it up, but, no, we simply need to Germanise our public for Thyssen-Krupp products to work.
And they had this "opening" for it. Kind of sad. It's not that big of a deal.
These have been in Vegas got decades, only they call them inclinators. Not elevators or sideways lifts.
Shawn is adorable :D
I would love to go to England & ride on 1 of those underground trains that'd be so fun lol.
I hope all the lovely people from the Ticket Office have found something else and are doing well!
The one one I took the tube and it was so hot down there! But I got the experience as in Vancouver we do not have anything like it.
Oh yes the Waterloo Guy, Thanks for your 'Merican Taste in Waterloo.
and oh So Sorry Phillipa
Those diagonal elevators are evil. For the pair they installed here in New York for the new 34th Street-Hudson Yards Station on the #7, they just had problem after problem to the point it delayed the opening of the extension for an entire year. It was supposed to open early summer 2014, it got delayed all the way to September 2015
That dude is not a New Yorker.. He's definitely from the south if he is using words like "reckon" and that accent is definitely not New York.
'The next train is a Jubilee line service to... ...Oh who cares?!'
If the people in charge of management of the Tube have skills similar to the bright spark who decided to close the ticket offices with only 4 ticket machines available then it's no wonder that we see so many problems with overcrowding, faulty equipment, and general messes. The organization doesn't really seem to know what it's doing from a strategic perspective.
New York Native, Jason... since when did New York move to Tennessee?? That's the worst New York accent i've ever heard.
Sounds like he's pretending 🤔
Tears at retirement and i ant never been on a train under ground lol 😭
"Reckon" is southern not NYC.
Amy Brock what if he was born there and raised elsewhere?
He didn't sound very NYC to me. Reckon is a very British thing to say as well though.
Linus Wärn isn’t it Australian slang?
@@paulowen9278 Well you know where the southern accent developed from? The English posh accent. All those wealthy plantation owners in the south spoke a real high English that developed its own sound as time went on. On another note southern blacks are developing their own dialect that is becoming more and more incomprehensible, similar to those folks from north umbria. Take care y'all.
He also says "ain't". That's southern, not NY.
07:30 - She is Employee of the Year, lmao.
great planning: closing the ticket office and not having more ticket machines for another two months. Jeez.
34:40 the blazer makes him look more like airline cabin crew
So sad about the ticket windows though. I think it is kind of weird to close them all, in Moscow, for example, we still have at least one running on the each station
What do you mean by "clocks off for the final time"? Do you mean that they have finished their shift for the last time?
she retired my bro
@@kyv979 lmfao
Been to London as a tourist, bought the Oyster card in advance, topped up once at the machine went all smooth. Just read it carefully and than there are no worries. Even using the tube was no hard work. Just read carefully. It's the most easiest tube network of the world
why not leave the ticket offices open until you have all machines up and running.... Oh, right... greed...
also: Kinda ironic "No need for queues, use oyster" and you need to queue to use oyster...
they meant the oyster website or app
the elevator was just funny as hell!!! World crowding problem solved :D Just for PR
That uniform office looks secured like a high security prison.
Last time i was in london, i gave a cab driver a tip and he was so grateful. In Canada, cab drivers feel you owe them a tip.
That must have been a nightmare situation .....But changes have to be implemented in the course of improvement
They knew they were shutting down the ticket offices even though the offices were kept busy and they knew the existing machines were already pretty busy so, sure, close the offices and don't add more machines. Makes sense to me - good practice for brexit.
27:07 Jeff!
I didn’t know Amanda Bynes works in the London Underground
I love Evelyn
It still amazes me that reality shows in England are light years better than reality shows in America. These workers have such a nice balance of being decent, caring people, being intelligent, and being tough with the miscreants when they need to be tough.
Americans are just boring in comparison, and I live in southern Indiana. So I should know.
I am in love with London
I love Phillippa !
Are there still advisors on the Tube like Philippa?
its like a smaller, polite New York subway. ive lived in the US for over 40 years, & i have NEVER heard anyone who sounded like that 'jaison' guy. that seems like a fake accent to me. when he speaks to the camera, he sounds like hes playing a role, like a character, but when he's doing his job, he sounds like a normal person. something fishy there. it is a nice subway, its a small city, which makes it easier to run a nice system.
London isn't a small city lol
I absolutely hate the way Jaison talks he doesnt have a specific accent it's like his mixing a british and american northern and southern accent they hes trying too hard
English people’s go to American accent is the southern one. That guy is not from the states...
I'm so happy other Americans are pointing out Jaison's accent. Native NYer, my ass lol!
And to people saying "Oh, but maybe he was raised elsewhere!" - I was raised in a southern state for half of my life and my BK accent still comes out. Especially when I get excited about something! Sure it depends on the state you moved to, if you assimilated (in terms of speech), and if you went back to NY often but he might as well claim the south with that drawl lol!
Jaison may have lived in New York, but his drawl and word usage definitely mark him as somebody from Bayou Country (Louisiana, most likely).
Geesus London is so overcrowded,
with the removal of the stairs/escalators where will we old pervs find our satisfying up-skirt experience?
Much love for London. but why are we calling a funicular a sideways lift?
It was nowhere near as busy back in 2000 and 1997 when I was last in London.
L'une des choses les plus frustrantes à propos des trains à Londres est que les files d'attente sont longues et qu'il n'y a que quatre distributeurs de billets disponibles. Et l'ascenseur tombe parfois en panne.
Mais le pire, c'est quand quelqu'un tombe ou est poussé sur les rails, directement sur le chemin d'un train venant en sens inverse.
I think I' recognize one of the staff in the original 2002 ITV series.
the London train system is so busy expansion is a good idea
Raise the ticket price by 1 or 2 £ and extension comes quickly
in Soviet Russia we have Big train stations with not so many people because they can't afford instead you buy a lada 205 made in 1964 comes pre-installed little shot Glass Holder
Love Evelyn and love the Love God with the posh voice
just curious. Is the northern line now using ATO? It looks like it.
Yeah. It does use ATO.
On the Queensland Rail network in Australia they haven’t had ticket booths for ages only machines, even before the contactless cards came out
There are ticket booths, used them recently at Roma Street.
Can confirm, still ticket booths around, and many still being used at stations.
The world needs more Phillipa.
36:50 Edna Mado XDXDXDXDXDXDXD OH MY GOD I CRACK MYSELF UP! XDXDDDDDDDDDDDDDDDD
Nice
33:00 best quote ever
4 ticket machines. what a joke. at least put enough machines in use before you close the counters.
Thank you for sharing :)
Why not just make a flat fee system wide fare card. Daily, weekly, monthly, quarterly and yearly? Maybe a little more pricey but it beats going through that hastle every day. Card is good whether you go 1 stop or from 1 end of the system to the other. Once or 1000 thousand times. All youll have to deal with is people asking for directions-
You can see Geoff Marshall at 27:08
I saw him. I have to say it... Vicki looks different in this one!
Glen’s Transport Vlogs I see you watch Geoff Marshall too
So why is a sideways lift a better option than just a normal elevator????????
I always wondered how 'The Tube' staff even think its gonna be convenience and relieve, if they replace themselves with automated ticket machines...
Totally bollocks... !
not only you gotta stand and wait for a ticket, if machines even work 100%, but now you can't even argue with anyone when you get ** off :P.
I know right, some people live for that argument, imagine how depressed they’re going to be now!
OMG, I really love Jason's accent, straight from NYC :D
He's Louisianna thru in & thru out lol.
he looks kinda drunk no offense
He's so southern because of that twang in his voice!! North of Kentucky you lose that twang.
Francesco Di Tano he's from the south not nyc
The tube should've taken all that money for the expensive PR campaign (with the new uniforms) and put it towards infrastructure
Geoff Michael was in that episode.
Why did they say that London kings cross is closing forever. Everyone can still go there
Do you have a contactless card?
What’s a contact lens? @6:10
lolll who else is watching in 2020 after the virus