You have no idea how much of a positive impact your videos is having on me. Thank you Vusi. I hope to meet you in person one day. We are waiting for you in Australia 🇦🇺
Mr. Thembekwayo you have really stretched this topic further and exposing the listener to connecting all these components together, articulately. I have been thinking that a wide product portfolio management PLUS my experience as a customer and how people were responding to my choice make up Customer Experience. The Gospel of Customer Experience that I have been preaching within the Street -wear Industry, is based on how most people were responding towards the product that I chose as a street wear maverick during my varsity days (even NOW) and assuring the customers that one is NOT selling counterfeits. It is NOW that I m getting to realize that it was only based on Reliability & Relevance and not addressing the other R and C. Thanks.
Hello Vusi, one thing I just don't understand is why we Africans have a people-respectful culture yet our businesses don't experience this same culture on the front line of customer care. I wonder why we will be respectful to our aunties, uncles and family yet deny a Customer of a smile. What's your take on this?
Wow...this is the most practical approach to achieve better Customer Experience. Even Big corporations like banks, Network communications in Nigeria are lacking these.
As being in hospitality industry in Greece for a while now. I found your speech stimulating. As a customer centric person by emphathy you have my honest subscription. Well done 👍.
So true and so much ignored by many companies. However the ones who sees and implements this, the ones who will be in business for long run. Thank you for sharing this Vusi.
Customer Experience is a more proactive way of managing the interactions with the customer. To better appreciate it you may need to understand Customer Service which practically entails a more formalised way of interacting with the customer. You know how people at the customer call centre handle you as a customer, they do everything "right" but it's somehow kind of rehearsed. Customer Experience entails connecting with the customer at a more personal level. You may ask about their day, whether they watched last night's Champions League match, you basically build a connection. That customer through such an interaction can easily be upgraded to a VIP customer because the level of connection is higher. Customer Experience elevates a customer to higher levels of the customer profile.
Lol, Burh, rather don't use "front-end" / "back-end" unless you understand the concepts they represent in tech or design. In fact don't adopt buzz words until you've looked up the definition. Otherwise you use it incorrectly and out of context as you just did in this comment and that exposes how badly you've prepped. Not good when the person you sell to knows his stuff
Vusi, I'm working on a Film Financing Company and the models we plan on using are what based on Hollywood and other industry, I'd love your input how best we can tailor them to the African Film Industry to get the best possible returns.
Christoff Weihman, Keynote Speaker/ Author at ASPIRE enterprises talks about crafting 5-star customer experiences on Engati CX. He says that it's extremely important to show empathy, companies need to think from the point of view of the customers. He also mention an equation which matters- ""humans + AI = CX"" Catch the video here to learn more : ua-cam.com/video/EuX5xsrYuvU/v-deo.html
@@c5po I checked his LinkedIn and nothing there clearly shows what is qualified for he just tells you things along the lines of consultant of fortune 500 companies, My uncle, who worked for Amazon, if any of the people he works with in the office, even heard of the guy, And where is he really lost credibility from you was it when I saw a UA-cam short where you were talking about a bridge built and designed by a black man that never existed that a clean was a little part of British history and said it is why he named his crypto startup Sepheris, I decided to do some digging about the history there and there is no such thing as some of things he mentioned do exist that are put in the wrong context. my conclusion is that it trained in social media marketing he evenuses a lot of buzz words. Not to say he doesn’t have fair accomplishments but he’s not as reputable or as he has claimed to be and I was very interested in learning from him through his link and it led me to nothing
You have no idea how much of a positive impact your videos is having on me. Thank you Vusi. I hope to meet you in person one day. We are waiting for you in Australia 🇦🇺
This guy is a genius.public speaking skills on top 🔝
I think he is well trained dear
Mr. Thembekwayo you have really stretched this topic further and exposing the listener to connecting all these components together, articulately. I have been thinking that a wide product portfolio management PLUS my experience as a customer and how people were responding to my choice make up Customer Experience. The Gospel of Customer Experience that I have been preaching within the Street -wear Industry, is based on how most people were responding towards the product that I chose as a street wear maverick during my varsity days (even NOW) and assuring the customers that one is NOT selling counterfeits. It is NOW that I m getting to realize that it was only based on Reliability & Relevance and not addressing the other R and C. Thanks.
One of the most important and comprehensive videos I watched over this topic.
Thank you very much
Hello Vusi, one thing I just don't understand is why we Africans have a people-respectful culture yet our businesses don't experience this same culture on the front line of customer care. I wonder why we will be respectful to our aunties, uncles and family yet deny a Customer of a smile. What's your take on this?
I have zero regrets in following you Mr VT
Wow...this is the most practical approach to achieve better Customer Experience. Even Big corporations like banks, Network communications in Nigeria are lacking these.
As being in hospitality industry in Greece for a while now.
I found your speech stimulating.
As a customer centric person by emphathy you have my honest subscription.
Well done 👍.
So true and so much ignored by many companies. However the ones who sees and implements this, the ones who will be in business for long run. Thank you for sharing this Vusi.
One of the best insight that have been an eye-opening, i watch this video over and over. Customer experience is very important.
Thank you for the insight. Culture is the most valuable piece I've taken from this 🙏
Hallelujah! Thank you brother 🙏
hmmmmm l am getting better and better through this mentoship
Powerful VT, You are the Man!
Customer Experience is a more proactive way of managing the interactions with the customer. To better appreciate it you may need to understand Customer Service which practically entails a more formalised way of interacting with the customer. You know how people at the customer call centre handle you as a customer, they do everything "right" but it's somehow kind of rehearsed. Customer Experience entails connecting with the customer at a more personal level. You may ask about their day, whether they watched last night's Champions League match, you basically build a connection. That customer through such an interaction can easily be upgraded to a VIP customer because the level of connection is higher. Customer Experience elevates a customer to higher levels of the customer profile.
well-said...a content that gives value...appreciate..!
Awesome content here -- this is super helpful information for growing your business, thanks Vusi!
THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU
This is so good... thank You menthor
@Vusi Thembekwayo
I love it.
I felt like I was alone "barking at the wrong tree" now I know I wasn't alone.
Excellent piece!
The Ideals and Values of customer experience(centrism) in reality is what we have to constantly train the front-end back-end employees
Lol,
Burh, rather don't use "front-end" / "back-end" unless you understand the concepts they represent in tech or design. In fact don't adopt buzz words until you've looked up the definition. Otherwise you use it incorrectly and out of context as you just did in this comment and that exposes how badly you've prepped. Not good when the person you sell to knows his stuff
understanding with the intent to act.
Vusi, I'm working on a Film Financing Company and the models we plan on using are what based on Hollywood and other industry, I'd love your input how best we can tailor them to the African Film Industry to get the best possible returns.
SJ Tesrab nice
I learnt a lot from this video.
Thank you, Vusi.
I've learnt something new. Thanks Vusi
I hate it when you are at a Telkom store to complain about your internet connection and then they tell you their offline. ( The irony )
Jeff bezos and Amazon is a great example of this
Thanks very much we learning a lot from you
I learn a lot from Mr Thembekwayo
Incredible video, is there a part 2?
You are a MENTOR my GUY
There is no part 2? It would help it the link was on the video description
My guy your my role model
Thanks Visit. Learnt allot from this. Keep it up!
wonderful!
Great job
Thank you
Genius formulae
Brilliant!
Thank you Vusi..
Hi I would like permission to use your video on a website I am creating to provide value to clients in small and medium businesses.
Thanks Sir
Great
Subbed! We will meet in 2020
We are learning new stuff everyday
WOW
my teacher assigned us to watch this video & I didn't understand anything
Right
demais
Christoff Weihman, Keynote Speaker/ Author at ASPIRE enterprises talks about crafting 5-star customer experiences on Engati CX. He says that it's extremely important to show empathy, companies need to think from the point of view of the customers. He also mention an equation which matters- ""humans + AI = CX"" Catch the video here to learn more : ua-cam.com/video/EuX5xsrYuvU/v-deo.html
RRRC.
Why is the "customer" always a "he?"
Cause the "she" is in the background telling "him" what to buy...
:)
I’m still confused about this guy
why?
@@c5po I checked his LinkedIn and nothing there clearly shows what is qualified for he just tells you things along the lines of consultant of fortune 500 companies, My uncle, who worked for Amazon, if any of the people he works with in the office, even heard of the guy, And where is he really lost credibility from you was it when I saw a UA-cam short where you were talking about a bridge built and designed by a black man that never existed that a clean was a little part of British history and said it is why he named his crypto startup Sepheris, I decided to do some digging about the history there and there is no such thing as some of things he mentioned do exist that are put in the wrong context. my conclusion is that it trained in social media marketing he evenuses a lot of buzz words. Not to say he doesn’t have fair accomplishments but he’s not as reputable or as he has claimed to be and I was very interested in learning from him through his link and it led me to nothing