I wrecked their Holiday! Are they due a Refund?
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- Опубліковано 26 вер 2024
- This Peugeot Partner sale is not going well!
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Bought a few
The benefit of a dealer like yourself having a UA-cam channel is that anyone can watch and see the time and effort put into preparing your cars. Anyone who accuses you of sending out faulty cars clearly has never watched your videos. If only more dealers were like this.
Hi James , the chap you sold the car to has been very reasonable as I know you appreciated , you in turn have been 100% upfront and honest , in difficult circumstances you have done everything very professional and done your best to make sure he can get on his holiday with his children , I can’t think of anything more you can do , if anything you have shown any potential customers your professionalism, well done and keep up the good work love watching your UA-cam channel 👍🏻.
He's nice
Totally agree 👍
I totally agree.
The service you offer is better than I've experienced from main dealers on 'approved' vehicles, under 3 years old, and costing far more - so hats off to you. Whether what you're doing is a sustainable, profitable model for you only you can decide
I would have no hesitation in buying a car from Chops garage. I think you go over and above on all aspects of car sales.
Many thanks!
You’re the only dealer I’ve ever seen really look after your customers when cars go wrong, imagine all dealers being like this😀😝 I’d buy a car off you James 👍👌 when cars go wrong the first thing a customer thinks is have I been conned then they find out honest James is good for his word awesome dealer buddy 👏🙏👍
My prediction is they'll want the octavia by the time they are back. Brilliant cars.
There is a good chance for that.
Might work well
You stole the words out of my mouth!
Agreed
James your customer service, being honest and upfront is exemplar and that is why people buy from you. The customer was very reasonable and appreciated everything you're doing for them. Keep up the good work.
You are just a top bloke. Love the way you do business. If I was them, I would always come back to you for my next car. Totally right when it comes to problems, it's always about how people step up to resolve the situation. All best.
Much appreciated
You got a big heart James. You have provided the best customer service possible to help this family. You are an absolute diamond .
I agree. As a small business owner myself it’s not about there being a problem it’s about how you respond and sort it out when one occurs. I can’t imagine there are many (if any) dealers out there who would go to the lengths you go to to give ultimate customer satisfaction. Be proud!
It's always what you do when things go wrong that sets you apart from most people and as far as I've been watching this Channel (2 years now) you Sir have been an example to follow 👍👍
You are going more than above and beyond..... Giving first-class customer service. Something you'd expect a new car garage would provide but never would. Keep up the fantastic work....
Fantastic service, yes over and above! Cyprus.
The dreaded PSA group BSI issues! However, once sorted they are usually fine for thousands of miles.
You are absolutely correct, you only know how good a firm is when you have a problem and how they respond to sorting it out. Like many others who view this channel, I think your customer service is first rate and if you get the car I am looking for in stock, I would have no hesitation in buying from you.
We now know how bad Peugeot are. What a poor design to have a new Body Management Model that won't operate the Windscreen Wipers! (I assume the module had to be coded to the car, but that should be all that was necessary).
The 205, 306, 405, 406 were gorgeous
An excellent way to help out a customer that was unfortunate to have
an issue with a car only two days after purchase.
Not every garage would be so helpful, most would just offer to repair it
and leave you without transport.
I have bought new cars that spent far too much time at the dealers with faults
that are not easy to find.
I hope it all works out for you and the customer.
There is a hilarious video by Jay Emm on why he hates the BMW E-46 M3. He bought one, thinking it was the bees, knees and had every single problem you can have with those and had them all fixed at great cost. He lost faith with the car and sold it to a friend. He caught up with the friend some years later asking, "hows the M3" going? "oh great, no problems at all!" Turns out JayEmm had paid for all the common maintenance to be done and the next owner enjoyed the subsequent reliability!!!
As you say, it's not so much what happens but how you deal with it that's important. He may even be lured by the beauty of the Octavia estate and want to swap
I really don’t think some other dealers would go so far as you have, I would Definitely recommend you.❤
If he is forces he will appreciate you standing by him. That is worth more than the money or the hassle.
Great service, crap happens. I would buy off you 💯
Any car can develop a problem, even new ones! You are spot on in saying it that, if a problem occurs what is most important is how you deal with it. I really don't think your approach to this one can be faulted. Well done, your actions will do a let restore peoples faith in s/h car dealers. I only hope "some" of them look to the fine example you set. 👍👍👍
James you don't need to justify yourself to anyone, anyone who watches the channel and understands everyday living will understand that you go above and beyond to help customers,these things happen and it's just an unfortunate problem that happens, but it's the way you deal with it that matters and you my friend have nothing to be worried about every one who watches your channel that lives in today's society will all agree with me you go above and beyond.
Take my hat off to you, James you go over and above what a lot of other dealers wouldn’t do. Well done Pat yourself on the back.
What a great guy you are James! You never cease to amaze us with how you deal with the problems you run into 😇 it’s quite right when people say we wish we lived closer! Absolutely stellar service you give to your customers, you must get so much repeat business. Well done mate! 👌
you have been more than fair with the customer james, i remember when i got a 62 plate focus 2 litre tdci powershift titanium from a local dealer and after a few weeks it started losing coolant overnight (i have a habit of checking fluid levels before i drive anywhere) and the dealer made me drive the car 20 miles to his other yard to be fixed by his mechanic leaving me without a car for a few days (turned out to be a hose on the heater matrix) and 2 weeks after that the car then told me it needed an oil change which made me wonder if they had done anything to the car before selling it, i got the service done and had a mechanic in the family give the car a once over after that and did not have any more issues with it
It’s definitely a better indicator of how good a business is when you see how they deal with problems. You James, are exceptional.
Much appreciated
I once bought a brand new car. A Ford. The gearbox failed before I'd even got off the garage forecourt. So problems on an older car is not the end of the world. Great channel.
Thanks for this!
"Over and above" is always the way forward. Honest and up front. Keep doing it. All's well that ends well.
Cheers
I totally agree with you about how you treat the customer when they've had an issue because if someone has issues and you treat them really well, then any future customers are going to have confidence in you more than the car because in the past, some of the larger car dealers that have massive showrooms tend to tell untruths unlike your good self.
My current car failed the MOT but is only going to cost £252 for the work that's needed including the MOT, which I don't think is bad.
If it was going to be a write off, then I would definitely consider buying from you, which I have in the past, but as I'm working full time now, it's going to be tricky for me to buy one (unless I can get one on a Saturday) :)
My son just returned his 2024 vauxhall astra after the first week it went into limp mode, software problem. He got it fixed and it threw up other software issues, isn't just old cars. Great service James you give all your customers 👏 👍
As always James above and beyond 100% service from yourself
Wish I lived closer to CG. I would certainly try you first when looking to change me car.
Many thanks
He would 💯 be worth travelling to see and do business with😊
Very very well done James ! Top Top fella. Good luck to the family involved wishing them a wonderful memory filled holiday. Excellent human interaction dealt with to perfect
Nothing to be concerned about here people. All good 👍
James, you've gone above and beyond what can reasonably be expected. Your customer is entitled to the functional car he bought. That can't be at the moment. Your interim solution is perfect. I know that you will either provide him with his original purchase fully working, an alternative or a refund. I wish that more dealers could apply your honest approach. Keep up the great work!
You are a STAR mate you go way and beyond anything possible to help
People know James that you put your heart and soul into your business that’s why people deal with you cause you are an outstanding Car dealer. Keep up the good work.👍🏼👍🏼👍🏼
I think you have dealt with the issue well. If only all dealers were like this. I would definitely keep the car as it's an issue that would have raised its head later!
At the end of the day, a car of this age is essentially on palliative care. Most people realise this. I bought a car 15 years ago with 69k miles on it and I still run it daily. Alot of issues can be sorted with regular services and catching the niggles before they become a problem. My dad taught me this and he should know as he has a Renault that he bought when it was 4 years old and still owns it 50 years later!
I’ve bought a lot of cars over the years and never had after sales like that outstanding service
Great customer service there James, You go above and beyond mate, Kudo's to you 👍
Above and beyond, James. 💪💪😎😎 I hope you get your car back in one piece and ready to retail 🤞
Cheers Adrian
You are such a good dealer. I told my dealer about your channel, he is also a good dealer.
Can’t fault you, very honest and open.
Cheers!
As always, more than fair. Feels like this is one of those times when working together as decent human beings will deliver the best possible outcome. If it wasn't for the fact I'm in deepest North Lincs I'd be happy to be one of your customers. Chipper stuff.
Top guy James . You always go above and beyond to try and keep your customers happy.
You’re a great car dealer James, great service 👌🏻👍🏻 at the end of the day, these are older cars which is why they are less expensive. Anyone who knows anything about cars know the sheer amount of parts that make them run and how they can fail.
Hi James. I think this is the first time I've commented on one of your videos. I think you go above and beyond what is expected from a car dealer. I wish I lived nearer to you, (I'm in the Midlands), as I would not hesitate buying a car from you whatsoever. I love the videos and updates you put out. Cheers and all the best.
Very kind many thanks for watching
You are a man of honour and integrity. Loan of the car was a customer hug if I ever saw one. Shame everyone doesn’t think like this. What a world we would be living in 👍👍👍. I operate like this and it makes me happy and others around me
Too kind mate
Wile u r there where did u get the notchy gearbox sorted on the grand vitara fixed please 👍👍
Chops always looks after customers over and above what most other dealers would
Nice one James skoda octavia estate at least hopefully they will enjoy their holiday
I would expect nothing less of you James,I would have total confidence in you selling me a vehicle,I hope to visit you in the future and look forward to doing business with you,and mike.
Fairplay James there's always issues with 10+ motors but your trying your best to sort them out very fair off u sir good man
Thank you
I’ve had a 130000 mile teepee for a year , it’s a mobility vehicle and never had an issue apart from a noise heater fan , they are very reliable
When you get a car in for retail mate, use for a few days, high revs, give it some, especially diesels, scan for codes, history and pending, assume to last owners got rid due to some fault, a lot of scanners will say the last time car was scanned ie codes cleared, I've just bought a clio, been running it around and seen rad leaking, I'd have been for it just punting it out, you've just got to put the time in on these cars, I do like 100 miles in them, it's better than all this trouble, you've just got to get up on your scanning as well as your times free (!) cars are so, so troublesome now, lastly cross your fingers mate.
Just been through a six months of my Alhambra going back and forth to the dealer sorted everything for me at a cost of 4k I had to be patient but I think generally best if the car is generally good stick with it if the dealer is helpful, they were slow but got there in the end.
Mate what a decent thing to do well done top marks
Top man james,the customer was reasonable with you and you went above and beyond as always,how many dealers would tell the customer they had 30 days instead of 14,tell then the warranty will start again when they get the car back,tell them they will still have 6 months to return the car if the original problem was fixed but broke again,take over a bigger car for them and put some fuel in aswell,I would say not many would do all of that so👏👏👌hope the customer had a good weekend and you get the tipee sorted out for them👍
Thanks Mark!
It won't have been the bcm bud, with those pressure sensor codes coming up when you went out to it and fans on (trying to re gen) I think it's blocked dpf, you could check the soot content of the dpf on your scanner, diesels not running right tho are a massive problem, hardly any older ones run 100% I'd have been checking injectors, leak off test, dpf, egr, frp, turbo boost, troublesome diesels eh mate (!)
You are a perfect gentleman
Top bloke James, wouldn't hesitate in buying a car from you if I lived closer 👍
Cheers!
Ford dealers get much greater warranty claims for duff engines. Only problem is the engines are design to fail outside warranty
You can only do your best, you have bent over backwards in this instance to make everything right, you weren't to know a ball of electronics were suddenly going to pack it in
You're a good man, end of, simple as, and if I was in the market, AND lived nearer than the 200 miles away that I do, I'd have no hesitaion on coming and buying a car off you, as you have proven time and time again, that you ARE a highly respected member of the car sales trade
Much appreciated
Agree with you James I have always thought that any car, even a new one as I've found out, can have issues it's not the issue that worried me it's how the sales guys deal with it that makes or breaks my customer confidence..
I bought a three year old Honda Acty van ,from a dealer.Three month warranty, not on electrics. Day after collection ,flat battery. Voltage regulator shot. Cost was a lot to replace,but had no more problems, and kept for around ten years.
Surprised they did not cover
Good for you James, beyond the call of duty.....
Good morning from Sunshine Coast,BC 🇨🇦
It’s not just old cars that have problems. In the past 18 months we’ve rejected two brand new Genesis GV60s and a 16 month old Jaguar iPace.
I think for me it depends on how much I like the car, or was the car rare, with a rare engine, or rare spec, that would determine for me whether or not I get shot and look for another car, or get it fixed under warranty. If it’s just a 1.2 fiesta for example, you are probably going to get shot and buy another.
I used to live in Asia, if an ECU or Body Control Unit failed it would be repaired and usually next day service. It would seem crazy to buy a new part like that for an older car when it’s perfectly repairable. I went through a flood once and my ecu under the seat failed.. the car was a JDM import and god knows where I would have got an ECU, but a local ECU repair shop fixed it next day for about 30 quid!
I'd be happy to just wait until the issue is rectified
I dont know any dealer up here 🏴 who would go to these lengths to accommodate a customer for these car prices! Nice one James you should be proud of yourself 👏👏👍
Well done James. Top man
Can’t remember what Peugeot owes you, assume Control Module via warranty company. Once saw really old Octavia 1.9 TDI Classic for £695 with 390k. Pretty reliable cars.
Depends on the fault as to why you want to get out of a vehicle.
Transparent guy that's you Steve from homebuild sings your praises and I watch a lot of your content I would buy a car from you.
Many thanks
Hey James - have you considered trying to move into higher value higher margin stuff that will result in less issues? I’d be interested to know the 5 year plan for Chops Garage and where you’re aiming to be.
What rotten luck wanting to go on holiday and the car plays up, as usual you have been brilliant and loaning them the Skoda.
... and the moral of the story? Don't buy a "new" used car just before you are going on a motoring holiday. Always be prepared for issues when you buy a new car, no matter how new it may be
Likely to be the Engine ECU at fault.
I give you 50/50 he calls up and asks how much to hand back the pug and upgrade to the Skoda... They're very easy cars to like.
Hi mate, I drove past a 24 plate Nissan on the side of the Rd today with its bonnet up, all vehicles breakdown, it happens, but I bet his dealer doesn't go as far as you do to help the customer out. Nice one lending them the car 👍
Yes cars are complex and things happen even new. Many thanks
You need to be putting the time in mate with your scanner, your garage has just jumped at the first thing, IMHO anyway, they've only got limited time for fault finding, had the same issue on an astra diesel last week, cleaned out the dpf and it was fine, that was pressure sensor codes as well(o2 sensor) like Wayne at lovely car company says, slow is fast (!)
I would suggest you are ready for the customer to want to keep the Octavia!
A used car is a gamble regardless of history and dealer, people's reviews don't mean @#$% each transaction is different!
True ech car can generate its own issues regardless of how good the dealer is
Procedure to re fit bcm bud, it's on the net, it's like key on, window down, lights on, you know all that stuff, do a little dance as well, you can't just chuck one on, it'll not have been that anyway, you needed to be driving around with full boost with your scanner on to replicate the fault.
@@richardsheil5289 I think James cleared the codes and they've not come back yet, probably canbus codes, bcm stuff don't mean much, maybe flat battery stuff, never known a bcm affecting performance.
I’d have bought the Octavia in the first place!
Said it before, ya is a top bloke. Cheers.
Been watching a while, just subscribed great watch, just bought a 2nd hard car from up the line and delivered to Plymouth as it was what we wanted spec colour engine and price and got burned a tad on a £8250 car, anyhow keep up the great channel please.
Many thanks!
That skoda aint coming back😂 much better than that partner
Buying a new bcm will have been expensive, best to send old one off for checking be back in a couple of days, Peugeots hate to be stood tho with flat batteries or ecus off, as you've found daft things happen like wipers, lights not working, all that stuff.
I hope everything goes to plan. your a first class car dealer who goes overboard to offer a great service to your customers. 5 star. Good Luck.
Too kind!
Hi James you seem a really nice guy I'd definitely buy a car from you...and I would be very pleased to do so...Good man..thank you...
Much appreciated
I was going to suggest giving them a loan car. Sorts immediate issue and then decide what to do about the faulty vehicle.
If its a private buy for a few grand scan for pending codes, this pug will have been trouble that's why they've got it into you, if it's a few grand you want to really check them out, I always run cars for a few days, most of the time the fault will show up, you want to be scanning them for a health check, fuel pressure, dpf soot, boost and avoid Peugeots as well.
hi james i am still driving my car which is now 2 yrs old with a seat belt warning light on gave up trying to get it sorted even going to the ombudsman will wait for first mot then get it fixed . if the service you give was like the main dealer i would be happy never buy new ... total rip off .
Diamond Dealer . Well done James 👍
Thanks!
Im a car dealer and i would buy from you James!!
You are brilliant.
Cheers!
Excellent video James 🚗🚙🚘👏👏👏👍👍👍
Glad you enjoyed it