Moderator Wellbeing in the Age of AI: Challenges and Solutions

The rise of generative AI necessitates a renewed focus on moderator wellbeing. With generative AI causing an increase in volume and complexity of content to be moderated, there is a need to enhance wellbeing efforts for Content Moderators to be able to deal with new challenges.
Join Dr. Michelle Teo, Clinical Director for Zevo Health, and Abhijnan Dasgupta, Practice Director, Trust & Safety, Everest Group as they explore the impact of generative AI on moderator wellbeing, including the role it will play in the wellbeing lifecycle, and discuss the future of wellbeing in Trust and Safety.
Key Takeaways:
- How does genAI exemplify the need for T&S wellbeing services?
- In which areas can AI help with moderator wellbeing?
- What is the future of moderator wellbeing?