That's genius but he gave them his word. They should charge the dealer as an accessory though because he told them he was going to commit the crime based on their actions and they did nothing to stop him.
from "California Car Buyer’s Bill of Rights" (search that text to learn more) Option to Cancel Any licensed dealer must offer the buyer of a used car (that costs $40,000 or less) the option to purchase a 2-day cancellation before signing the contract. If you purchase the option, you have the right to cancel the sale within two days for any reason.
Reminds me of those old Discount tire commercials where it shows an old lady throwing a tire thru the front window with the narrator saying, "if ever you are dissatisfied with one of our tires, please feel free to bring it back." Thank you.
Years ago I worked in the construction industry. We were working on a Land Rover dealership. The blueprints had really heavy balustrades to be installed around the showroom. When asked, the dealer stated that sometimes customer decide to "return" their vehicles. Apparently, this is not a very uncommon occurrence.
I worked for a lift company for years. It was very common to see accidents in the showrooms and service areas. If you think people can’t drive on the roads, watch them drive in buildings. I won’t even try to guess how many were out of frustration.
After watching Just Rolled In for a few years, I'm astounded at the horrible condition of cars dealers will sell. Rusted-out frames, botched brake repairs, LOGS holding suspensions up. Simply astounding.
@@davidmcleod5133 The best lessons to take from that channel: PRE, not post-purchase inspection. And avoid Buy Here Sell Here like it's a venereal disease. Oil changes! Don't drive like Bo and Luke Duke. If you screwed up trying to do a repair yourself, just own up to it, don't blame "another shop". A tow is cheaper than the damage you'll do dragging your custom rims on flat tires. Clean out your car before you ask a mechanic to crawl in there with your trash, chickens, mold or mountain of cigarette butts. - Oh, and dear Lord of Pasta, don't bedazzle your airbags!
And who among us has not considered something like this? I threatened a dealer who left my hood open after servicing my clutch. It flew open. They said we didn’t open it. I said I’m going to picket back and forth in front of your dealership every Saturday either before or after my shift next door. They paid
That’s a WAY different than buying a used car when it’s common knowledge that you buy used cars as is. There’s a reason why people get pre purchase inspections.
My father bought a brand new 1958 Chevy Impala that burnt out clutches every thousand miles. (Flywheel problem?). They denied his claim and he threatened them too. They gave him a brand new '59 Impala.
@@kenyattaclay7666 Perhaps it is time then to make the 'as-is' nonsense illegal like several people EVEN IN THE AUTO INDUSTRY have suggested for the past 40 years. I'm fine with as-is IF A PROPER EVALUATION OF THE VEHICLE WAS DONE. Otherwise? No, don't allow the vehicle to be sold as-is unless the dealership has done an in-depth evaluation of the vehicle WITH PICTURES to show both the good, the bad, and the ugly of the vehicle in question so that the purchaser is getting the full view of the vehicle and its issues.
@@christopherkidwell9817As Is means just that and does not need to change. What does need to change are thing like my friend got into. A certified car was sold as is and did not make it home. He had no claim. He found out the used car dealer marked all cars certified and sold them as is by using his non licensed mechanic to look it over. But I doubt the car was really checked at all.
I bet that dealership wishes they didn't scam that customer. Sure this guy will never get his money back but now everyone in the country is gonna think twice before doing buisness with them. Good for this man, hold these scammers accountable.
@@joemichael3656 like dealing cards from the bottom of the deck. The reason for as is where is, in this case, is clearly so the dealer can sell off a lemon, presumably at great profit!.... or are you suggesting the dealer didn't know the car was crap when they traded it?
BUT, who has their own mechanic to inspect a car? The only mechanic in my life is my Mercedes dealer. Do I say Josh, I’m replacing my Benz with a used Porsche. Can you look at the Porsche to see if you can find anything wrong? Ah, NO says Josh.
Really interesting. Here in Germany, dealerships can't sell a car "as is". Every defect has to be listed in the contract. If a defect is not in there, the dealership has to fix it, same as on a new car. Private people on the other hand are allowed to sell cars "as is", they only have to disclose problems that they already know about. The idea is that the dealership has a huge advantage over the buyer and you can't possibly expect every potential buyer to do a full inspection of the car. So the dealership has to do a full inspection instead and put every fault in the contract, so that the buyer knows exactly what he's getting.
No, it THAT is not 'Important'. What IS important is dealers DISCLOSING the information, and it is ALREADY illegal for a Company to SCAM you. Just because ONE law says "Dealer can sell as is", does not mean they can sell you defective, broken, and Scammed Products, which is illegal! You have the RIGHT to not be scammed by 'Legal' Business!
A person I knew told me that, "all car dealers are crooks, but not all crooks can be car dealers". The guy had retired from Ford and had been running a dealership for around 15 years.
"Retired from Ford and has been running a dealership for around 15 years" is another way of saying he did something involving Ford for a long time. It is nearly impossible to work for Ford long enough to retire and then get a job running a dealership for 15 years.
@@hewhohasnoidentity4377 Why couldn't he have worked for Ford for 20 years from age 21 to 41, or even 30 to 50, retired with his pension or a funded 401(k), and then invested in or started working for a dealership for 15 years?
Steve! Amazingly fast on the production !!!!! I am about 4 miles from the dealership, and as I am watching the video from you, the thumbnails at the right are our current news outlet's recaps on the story! It has barely made the local news!!!!!
The video of this incident was absolutely hilarious. It came up on YT shorts with no context and when I saw your video it enlightened me as to the context and made it even funnier.
Probably could be unless other circumstances doubt they would, be like you or me unknowingly buying a stolen car. The dealer never registers them so unless they run every VIN with the state they might not know.
Because selling (or possessing) stolen goods is only a c rime if you know they're stolen. It's fairly unlikely that even the slimiest dealer would knowingly sell a stolen car because there's zero chance that they can avoid refunding the purchase price, and probably incidental fees, unless they have no assets at all.
The guy had all the power in the world. He chose to buy the car, and he chose not to have it inspected, which means he chose to assume the risk of being surprised after the purchase. People make dumb choices and then claim to be a victim.
True poetic Justice would be the insurance company denying the dealership due to negligence. They were told what was going to happen if they continued to be dishonest in their business practices. They have the opportunity to correct the issue and they chose not to knowing damage is going to occur therefore negligence therefore denied insurance claim.
@cynthiaslater7445 you can be up front and say you bought it as is while still manipulating the vehicle to be what it isn't. There used to be this thing dealerships do where they will pour brake fluid into a leaking transmission. The brake fluid will cause the rubber to swell up sealing the leak. After driving around for 3 or 4 days the brake fluid disintegrates the rubber seals and rings and you end up needing a new transmission. You bought it as is right?
@@cynthiaslater7445 ... did you not watch the video and how Steve said that they can lie to your face because what matters is what's written in the contract that may not have been read because of what the dealer verbally told you? It's definitely not an open and shut case that what you said is what happened.
@@rivermcratt3683 that is straight up illegal, as brought up by Mr Lehto multiple times. It's not illegal to sell an 18 year old trade-in car for dirt cheap as-is
About 35 years ago I watched a man throw a carburator through the front window of a parts place that refused to make it good because he had run gas through it.
I'm on the buyer's side here. Consumers are pissed at corporations and the people who run them these days. Companies need to stop f-ing around, or else they're gonna keep finding out.
The dealer didn’t “learn” anything here. They sold a junker off the lot, nobody was hurt and the customer was arrested. They get free advertising and customer will be on the hook to pay damages to the dealership.
@@settledontheprairie5524 Their insurance premiums are going to go up at the very least. And trust me, this is the oppose of free advertising that they'd want. People are going to find this story when they google them and will think that their sales people are scammers.
@@settledontheprairie5524 Not sure I'd want that kind of advertisement if I were the dealer it makes them look like crooks to those hearing about it even if everything really was on the up and up and the customer was just crazy since the public won't dig past the initial impression of sold a lemon, refused to refund it and victim was driven to extreme action.
Im for following the rules. If cust signed documents saying bought as is, then that's the way it is. Laws don't require a business necessarily to accept returns.
@@howebrad4601 How do you feel about following the laws against fraud? It's possible that the customer is simply crazy, but it seems more likely that he was mislead about the condition or reliability of the car.
Also regarding the 'get it on paper' aspect of what a salesperson says versus the contract, that contract should be relegated to null and void as the salesperson, agent of the company, lied to the customer about the sale. This should be an inducement of fraud to sign any contract done this way. Disclaiming that the company agent can lie to your face about the sale should be at best unenforceable and at worst illegal.
Prove it. Unless you surreptitiously recorded the salesman, which might be illegal in your state, good luck convincing a court. Maybe you should learn to read. Then you could question the salesman's lies. Problem solved.
@@michaelgomez3044 You could put this failed logic to a bait and switch scheme (which is illegal). Happens more than it should but it does still get caught and people can get charged for it. Just because it's 'difficult' to investigate a (should be) criminal act of fraud doesn't free up the need for a law to require companies to not lie to a customer to get them to buy their products.
@@michaelgomez3044 No, Flip it. The DEALER should be recording what happens in their business, and THEY should be defending themselves from the claim. Prove the Victim is lying. He is innocent till the Dealer proves he is guilty.
@@Jirodyne While I do dislike dishonest salesmen it's the Preponderance of the Evidence in civil cases where the dealer will present what is favorable to himself and the buyer will present what is favorable to himself. If you are not in a state with liar laws also known as 2 party consent recording laws I recommend having a recording device running so you can prove the verbal contract the salesman added to the sale since a defendant isn't required to gather evidence against himself. If there are liars laws there pull out a recording and get on the recording that you are recording the conversation for your records. If they refuse to be recorded making the deal it tells you all you need to know about making a deal with them.
I would LOVE to be on that jury. Might still return a guilty verdict, but the recommended sentencing would be as low as possible. When you can't get justice any other way, this is the kind of crap that happens.
@@MaurilioCabral-j2n Agreed, but if he did drive into the building, that should have consequences as well. I understand the frustration, but you have to take into account peoples safety as well. But i firmly believe that politicians and corporations SHOULD fear what we think. Because right now, we the people are treated with disdain by both, and i don't believe that is right either.
Do you really want to send a message that people should take the law into their own hands when they perceive that they’ve been wronged? That is a recipe for lawlessness.
While watching the local news report of this incident, a representative of the dealer being interviewed inferred that customers could return a car if they were unsatisfied. I assume this was in an effort to reduce the impact of the bad press. Mind boggling how such a statement can be made and presented as true while there are a dozen ways to justify its reversal.
Even if they have insurance, their premiums are almost certainly going to skyrocket for many years to come, for what I'm going to guess is more than the profit margin of this sale.
Insurance will cover it... for now. Waiting for the day when insurance policies have exclusions for customer... er, feedback the way they often do now for acts of God or government.
I could see my mom doing something like this. she stormed into a store with my sister and I in tow yelling screaming at whoever would listen about selling pets to minors then at the counter dropped (well slammed is more like it) a small milk carton box with a gerbil inside where my sister and I bought the poor thing without her knowledge back in the 80s. She then turned around and left after being refused a refund, leaving our not even named gerbil behind. Let’s just say her way of dealing with drama was always dialed up to 11 at the word go. She also bought a church accidentally, those were the days
@@turtletom83839x10 they aren’t trying to “hustle” bad cars. Sometimes it’s just a matter of them not knowing or sometimes it’s a matter of a problem with a particular make & model and if they are selling a different brand than the new cars it would be something they wouldn’t necessarily know about. Also, let’s just say the dealer did know, it’s still common knowledge that used cars are sold as is and if you don’t get the PPI that’s on you.
I always tell my customers to get a used car evaluation. Utah got rid of the mandatory safety inspections a few years ago because the dealerships was lobbying hard for it out of all my used car inspections I failed about 30% of them
Paint your car with the verified facts and drive it around or park it legally for everyone to see. Never buy a used car without an independent automotive inspection.
I never know what to expect by being a subscriber. Truth is, you have so much seemingly random information which is really quite relevant, that I get brought in to the conversation. This is a quality of a thoughtful production. I have no legal questions for you. I do appreciate gaining a bit more knowledge with every episode.
This man could’ve accomplished so much more by just standing on the public sidewalk in front of the business and hold up a sign saying that the dealer sold him a lemon.
We purchased a puppy from a pet store that had kennel cough within two days. The store refused to reimburse us for the vet bills. I told the store manager that I would be in his parking lot with all my grandchildren, holding signs that we were sold a sick puppy. He paid me in cash on the spot !
THATS how California got its LEMON law passed, ( in the 1960s I do beilev )!! A disgruntled customer painted his clunker of a used car YELLOW!! THEN PARKED HIS CLUNKER RIGHT IN FRONT OF THE DEALERSHIP THAT SOLD IT TO HIM!! ( was parked there 4 WEEKS, was on the TV news every day too,)!! He was very cautious to park IT in a parking zone too, so the law couldnt force the owner to move " IT " either ( the dealership also tried THAT too ) WHAT A COMICAL CIRCUS THAT TURNED INTO!!! ( I think that the dealership agreed to give the man his $s back to get him to get there clunker MOVED) 😮😩😆😆😭😭😨😨😨😨😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂
I've definitely been burned by car dealers before, so I understand this guy's frustration. But the dealership said that they were very clear about the fact that the car needed work and was being sold as is. They also said that they offered to have a sit down with him to see if they could figure something out, but he wasn't having it. This sounds more like a case of an irresponsible car buyer than a predatory dealership.
I recall a story from a Army NG buddy when the GM Hummer (3?) came out. A few VaANG mechanics asked to inspect a show model and they climbed all over asking each other if they found some part(s). They verbally concluded that these were not Hummers. The sales manager asked why they said that. They responded that they were Army Hummer mechanics.....and promptly asked to never return.
This is one of the few things I like about canadian law on buying used cars at dealerships. We actually have some rights... even when they add the "as is" the vehicle has to meet certain standards
this is a testament why you should always insist and perform a PPI (pre-purchase inspection) with a mechanic on any used car, even no matter how visually it looks great or drives well on a short test drive, as it can be hiding a ticking timebomb or mechanical issues or other defects that wont show in a simple glance or short test drive. If a used dealer refuses to allow you to, then that should tell you all you need to know and set off every alarm bell not to buy the vehicle. As any reputable used car dealer who stands by their vehicles, would have zero problems with a customer wanting the vehicle inspected.
In the UK, I bought a used car, and later that evening, all the lights suddenly went out at night on a motorway with no street lighting. I took it back to the dealer, and of course he said "no warranty", but I said "it's dangerous". He fixed the lights.
@@joeydeemendozaa pre purchase inspection just means that the dealer has applied a warranty for a limited time. Doesn’t mean it was thoroughly evaluated 😂
@@sashamoore9691 That's not what everyone is talking about here. They are talking about taking it to a third party mechanic to have it inspected.... not that "certified used car" nonsense.
I bought a new car in the late 60’s that was a complete lemon. The dealership gave me the runaround (I’m female) about a loaner car and I finally stood in the middle of their showroom and very loudly said that I would drive the car though the showroom window and return it except it wouldn’t run long enough. They hustled me off the floor and gave me a loaner lol. The follow up was they went to drop it off in a snowstorm and had an accident, so they had it for another few weeks. I never bought a new car again. They were dropping it off because it was it was the sixth time I had it in for repair. I don’t think they wanted me in the showroom again.
I first heard someone threaten to drive a car through the showroom window 50 years ago. I am surprised that considering this has been happening since the first sale of used cars that states haven't done anything to stop dealers from doing this except they are more concerned with the dealers than the customers.
Maybe if the average person wasn't constantly being screwed over by every company in America people would start having more rational responses in situations like this.
So..... "I knew a guy" in Chicago where I am originally from. He bought a BMW 5-series from a dealer in a Chicago suburb that ended up having dozens upon dozens of electrical gremlins, causing everything from the radio to the windows to the sunroof to malfunction in various ways; he then learned this car had been a lemon buy-back recently. He attempted a diplomatic resolution with dealership management, but they told him to eff-off, in not so many words, citing "as-is" of course.....and saying something about an arbitration agreement. After waiting a few months, one late night/early morning he and his older brother spent a little time in said dealerships parking lot. Imagine the employees shock when they started arriving the next morning to find over 45 cars sitting on flat tires. The rumor is that an ice pick in the sidewall will ruin a tire beyond repair while making a hole small enough to not make a lot of noise while deflating and not causing a loud blow-out that would attract a lot of attention. 45 +/- X 4 tires = a lot of tires........ I wonder if the dealer wished they had just done the right thing?
180 tires vs fixing a crapload of 5 series issues?? Even without insurance coverage, the dealer got off cheap, plus all their cars had nice new tires on them...🤣
As always, excellent advice. My last used car purchase was about a decade ago. Back then it cost me $150 to have the PU inspected and the dealer themselves took it to my mechanic. It passed. Granted, it still cost me about $1000 changing fluids, plugs, tires, etc over the next year, but those were mostly "optional" replacements. I've learned to *never* trust myself. I know mechanics well enough but, when buying a car, I've also learned to never trust my inspection. Somehow when I *really* want a car, I miss all the obvious signs that I see once the car is at home and I'm second guessing my first *love*. If dealers took back every car on request, they'd likely fold in the first week.
I once had a kid come to me to fix a power window on a Mitsubishi Eclipse that he’d bought from a used car dealership in Joliet, IL, “AS IS.” As soon as he drove up I noticed some odd things about the fit of the hood and fenders so I investigated and discovered that the strut towers were completely disintegrated and that the hood was the only thing holding up the front suspension. I refused to work on his car and the kid stormed out and tore out of there after I’d just told him that the hood was the only thing holding his car up.
If you're buying a car from a dealer and want a pre-buy inspection, and the dealer insists on doing the inspection and they say "it's good to go" and it's still "As-Is", are they liable for not disclosing the problem(s) knew or they found?
That is a good question. I don't know if it's a winning argument or not but I am of the mind that it should be illegal for the seller to not disclose known information that would affect the purchasing decision of the buyer. As-is just frees the seller of having to warrant the product for its faults, but not disclosing information important to the buyer to decide if they want to buy it is still fraudulent. This induces a sale that otherwise might not have happened as the buyer deemed it not worth buying if they knew.
I remember decades ago, a man bought a new car that turned out to be a lemon. He demanded his money back and the dealer refused. So he parked the car on the street in front of the dealer with a sign declaring the dealership crooks. The dealership demanded for the police to tow the car. They refused citing no law prohibits it being parked there. After a couple of weeks, the dealer bought the car back. Basically he figured this was faster the suing under the lemon law. It was too…
The UCC needs to be repealed and replaced with something that protects consumers. It should be mandatory for a dealer to accept a return of a used car within a certain time period. The entire point of a dealer is to sell you a functional vehicle. By not doing so, they're committing fraud as a dealer. As-is should only apply to private sales.
I'm glad that when I bought my used Subaru, the Ford dealership gave me a warranty. They also did some work on it for me (at no cost to me) before I even bought it. And lowered the purchase price a couple hundred dollars because they were about to advertise it at a new, lower price. That was 7 years ago, and it's still running well. I bring it there for most maintenance, tires, etc. They got my loyalty.
Shouldnt the dealership be charged with something since he gave them his word he was going to commit a crime based on their actions and they did nothing to stop him‽ Why is nobody considering that?
Fun facts. In European union, all new goods must come with a two year warranty and used goods wit one year warranty if sold by a company. You can only sell as-is as a private individual.
I take issue with the exclusion of merchantability. This should also be specific to the intent of the sale. If you are selling a non functioning vehicle for scrap then you should be able to exclude the fact that it does not function its intended function. To sell a vehicle from a dealership to someone for the intent of its intended use, exclusion should not apply. It's on the dealership to ensure their vehicles are in good condition/repair.
I shall post an obvious comment in hopes that someone that doesn't realize this will see it and learn something. ALWAYS take a used vehicle to a garage you trust and have them inspect it BEFORE you buy it! The used car dealership may require you to put money down to allow you to take it to a garage to be inspected but that money SHOULD be returned if your mechanic finds something wrong with it. Paying a third party mechanic to look over a used car BEFORE you buy it is well worth the money.
@@annpeerkat2020 when I bought my most recent car and the seller required a deposit before I could take it to a mechanic to check it out, I had paperwork to fill out that the deposit was an admission of intent to buy on the contingency that it passed an inspection. If I was not satisfied with the inspection, the deposit would be given back. It was quite clear the deposit was being held while the car was being inspected and nothing else.
Why in the hell do people not get a PRE-PURCHASE inspection?!! And if you're going to buy a used car, buy it at CarMax. You have 10 days to bring it back for any reason, and they all include a 90-day/4,000-mile warranty. My wife and I have purchased 9 cars from CarMax over the years, and we even returned a car once because my wife found one that she liked better a couple days after we bought her a car. Zero hassles.
I once bought a car at a used car lot that the dealer was nervous to sell because he knew it was a pile. He expressly explained the "as is" clause and reminded me that if I signed that paperwork and it fell in half, I owned both half's and needed to get them off the property. I still bought it and drove it for nearly 6 years but it was refreshing to have honestly from a dealer.
"Aggressive attempt at a product return" 🤣🤣 I almost fell out of my chair. Also, those pre purchase inspections do not always work out. Those inspection places make money by how fast/how many inspections they do, not how detailed and accurate. I got one last year and after I made the purchase I still took it straight to the mechanic. Your best bet is to test drive it hard and leave it running afterwards for at least 30 mins, then hook a ODBII sensor up and recrank it. Make your decision from there. Still any questions, negotiate it on the SPOT before you buy.
I don’t blame him… they knew they sold him a lemon and that should be criminal. It should be at least a 3 day 95% refund if driven less than 300 miles or 100% towards another car on the lot.
I am from Lincoln County NM and here there is an on going debate about who Billy the Kid was ,a common criminal or a righteous vigilante ?This is the result of the breakdown of society IMO. I worked at Lou Ehlers Cadillac in Beverly Hills Ca and a man drove so fast at least 100 mph in to the side of the Carnation building to his death . No one knows if the car malfunctioned or not but his complaint was a sticky gas pedal but they told him it was fine. There should be a record in the lawsuit cases about that one.
This is the reason why the Australian government brought in laws about warranties for used cars from dealerships years ago. Its something like under 1500 none ,1500 to 5000? 1 month over 5000? 3 months. Stopped most of these problems overnight
Props to the man, no empathy for the lot. Don't sell lemons. Stand by your product and do right by your customers and this sort of thing won't happen. It shouldn't be legal to sell cars that are unsafe to drive. Were they upfront and advertised that the car had mechanical issues? I am guessing "No."
I bought a used pickup truck from a very small local used car lot that seemed to be running great with no issues except that it had no license plate. The salesman told me it wasn't "officially" for sale yet because they hadn't licensed it yet for Oregon. He then said " We can do for an extra fee, or you can do it and save yourself some money. It would only be about $150 for me to do it myself, or they'd charge me like $300 for their time included. I agreed to do it myself and had to first go through emissions. The guy at emissions told me it didn't pass and that the check engine light should be on, which it wasn't. I got very suspicious at this point because of the whole " you can do the registration yourself" thing, and so I took the dash apart. Low and behold, the check engine light wasn't just "out", it was gone! No bulb at all. This got my blood boiling, and I contacted the dealership and straight out accused them of intentionally removing the bulb and being scummy for doing so. Of course, his response was, "we had no idea." I call BS. But after threatening to contact the Attorney General, the Better Business Bureau, and my own attorney, he grudgingly agreed to repair the truck to the point that it would pass emissions so that it could be legally registered to me. I found a law that said (in Oregon at least), that a dealership can't even legally sell a used vehicle without plates, which is why he agreed to do the repair. It cost them around $400 (used) to get the part needed. So I won in the end, but they hated me afterward and were giving me threatening looks when I came to get my truck. And they went out of business less than a year later for some reason. 🤔 Lol
00:05 A man drove his car into a dealership after a refund request was denied. 01:59 A man faces charges after crashing a car due to a failed refund attempt. 03:58 Understanding implied merchantability in car sales under UCC Article 2. 06:09 Warranties and Terms in Used Car Sales Explained. 08:16 Consumers often misunderstand 'as is' clauses in used car sales. 10:15 Discusses legalities of used car warranties and buyer responsibilities. 12:16 Understanding the implications of buying a used car 'as is'. 14:09 Customer learns car returns are often not accepted by dealerships.
Deals that offer a 30-day warranty are useless! They find dozens of ways to not fix the issue just to delay or annoy you into giving up; or they fix it with a hatchet job. You're on your own for all vehicle purchases. It's even worse for RVs!
Thanks, I now know just how badly I would have gotten burned had i purchased a certain used car about a dozen years ago. It had problems that the salesman promised to fix. Thankfully I ran out the door.
2:45 No. Don't buy the car and then take it to your mechanic. Drive the car TO THE MECHANIC. If he can't find anything wrong, THEN you buy the car. Yes, I've always done this. If they won't let you, you don't buy from them. Simple. Would you buy a house without a home inspection?
He should have said he was trying to get there but the brakes didn't work since it had mechanical issues.
That would require intelligence.
Yes, but that can be verified through inspection. He would still end up in jail.
That's genius but he gave them his word. They should charge the dealer as an accessory though because he told them he was going to commit the crime based on their actions and they did nothing to stop him.
So refreshing to see people keeping their word these days.
lol
Reminds me of that old tire commercial.
LOL!
@silver: They still exist but it remains the buyer's responsibility to cover all of their own bases.
*Trust but Verify.*
😂
California has a 3 day return policy but you can optionally waive it. When I refused to waive it, the dealer refused the sale.
The law is good if the sale is less than 40000 dollars at least in California.
Sounds like they saved you a lot of trouble
Maryland has something similar, though I don't believe it can be waved that I'm aware of.
No such law exists in any state or federally.
from "California Car Buyer’s Bill of Rights" (search that text to learn more)
Option to Cancel
Any licensed dealer must offer the buyer of a used car (that costs $40,000 or less) the option to purchase a 2-day cancellation before signing the contract. If you purchase the option, you have the right to cancel the sale within two days for any reason.
Lol "particularly agressive product return" 🤣😂
Concidering it's america and nearly everybody owns a gun's maybe the dealer is glad it ONLY a car😂😂😂😂
Had me laughing as well.
Legal speak!
Legal speak!
Imagine if the car actually ran right 😂
Reminds me of those old Discount tire commercials where it shows an old lady throwing a tire thru the front window with the narrator saying, "if ever you are dissatisfied with one of our tires, please feel free to bring it back." Thank you.
Aaah, memories ...
How old are those commercials? I’m 35 and I think I might remember it, but it might have been a commercial compilation on UA-cam.
That was the first thing I thought of as well
I remember buying their tires for $25 mounted and balanced in the early 2000s
Yes
Years ago I worked in the construction industry. We were working on a Land Rover dealership. The blueprints had really heavy balustrades to be installed around the showroom. When asked, the dealer stated that sometimes customer decide to "return" their vehicles. Apparently, this is not a very uncommon occurrence.
I worked for a lift company for years. It was very common to see accidents in the showrooms and service areas. If you think people can’t drive on the roads, watch them drive in buildings. I won’t even try to guess how many were out of frustration.
After watching Just Rolled In for a few years, I'm astounded at the horrible condition of cars dealers will sell. Rusted-out frames, botched brake repairs, LOGS holding suspensions up. Simply astounding.
Man, you csn fo ANYTHING with logs.
We used to use school books
That channel has made me hesitant to ever buy a used car ever again.
@@davidmcleod5133 The best lessons to take from that channel:
PRE, not post-purchase inspection. And avoid Buy Here Sell Here like it's a venereal disease.
Oil changes!
Don't drive like Bo and Luke Duke.
If you screwed up trying to do a repair yourself, just own up to it, don't blame "another shop".
A tow is cheaper than the damage you'll do dragging your custom rims on flat tires.
Clean out your car before you ask a mechanic to crawl in there with your trash, chickens, mold or mountain of cigarette butts.
-
Oh, and dear Lord of Pasta, don't bedazzle your airbags!
He's a man of his word and I respect that
Exactly.
And who among us has not considered something like this? I threatened a dealer who left my hood open after servicing my clutch. It flew open. They said we didn’t open it. I said I’m going to picket back and forth in front of your dealership every Saturday either before or after my shift next door. They paid
That’s a WAY different than buying a used car when it’s common knowledge that you buy used cars as is. There’s a reason why people get pre purchase inspections.
YOU stole my comment! 😂
My father bought a brand new 1958 Chevy Impala that burnt out clutches every thousand miles. (Flywheel problem?). They denied his claim and he threatened them too. They gave him a brand new '59 Impala.
@@kenyattaclay7666 Perhaps it is time then to make the 'as-is' nonsense illegal like several people EVEN IN THE AUTO INDUSTRY have suggested for the past 40 years.
I'm fine with as-is IF A PROPER EVALUATION OF THE VEHICLE WAS DONE.
Otherwise? No, don't allow the vehicle to be sold as-is unless the dealership has done an in-depth evaluation of the vehicle WITH PICTURES to show both the good, the bad, and the ugly of the vehicle in question so that the purchaser is getting the full view of the vehicle and its issues.
@@christopherkidwell9817As Is means just that and does not need to change. What does need to change are thing like my friend got into. A certified car was sold as is and did not make it home. He had no claim. He found out the used car dealer marked all cars certified and sold them as is by using his non licensed mechanic to look it over. But I doubt the car was really checked at all.
These "Doorcrasher" sales at dealerships are getting out of control.
You mean 'doorbuster'??😂
@@tonypoirier3044looks like it was pretty controlled to me! 🤣😂💯👀
December to remember
I bet that dealership wishes they didn't scam that customer. Sure this guy will never get his money back but now everyone in the country is gonna think twice before doing buisness with them. Good for this man, hold these scammers accountable.
You’ve only heard one side of the story. lol all stories have 3 sides. Your side their side and the truth.
Relax Karen
@@Zach-k2p Ken.... you sound like a used car dealer! sold any subarus lately?
@@annpeerkat2020 Do we know what the problems were, it was sold As Is, there’s a reason for the as is.
@@joemichael3656 like dealing cards from the bottom of the deck.
The reason for as is where is, in this case, is clearly so the dealer can sell off a lemon, presumably at great profit!.... or are you suggesting the dealer didn't know the car was crap when they traded it?
I would love to know what the issues were.
3-day no-questions-asked return law in Texas saved my ass from a Civic with severe hidden problems.
Texas doesn’t have a three day return law on cars. It’s something offered by some dealers but no such law exists in Texas.
What law?
please post the code thanks
I believe only CA offers a "cooling off period" on used cars. But you must purchase this option.
What year
@@jamslam5641no they don’t
😅 "a particularly aggressive attempt at a product return." That kind of brilliant is why I watch your videos, Steve! 😂😂😂
This is why it’s important to get a “pre buyer inspection” it’s common sense to get that first.
BUT, who has their own mechanic to inspect a car? The only mechanic in my life is my Mercedes dealer. Do I say Josh, I’m replacing my Benz with a used Porsche. Can you look at the Porsche to see if you can find anything wrong? Ah, NO says Josh.
@@jameskiehm546 she said pre-buyer inspection, putting the owner on the seller to do a background check on who they sell a card to 😂
Really interesting. Here in Germany, dealerships can't sell a car "as is". Every defect has to be listed in the contract. If a defect is not in there, the dealership has to fix it, same as on a new car. Private people on the other hand are allowed to sell cars "as is", they only have to disclose problems that they already know about. The idea is that the dealership has a huge advantage over the buyer and you can't possibly expect every potential buyer to do a full inspection of the car. So the dealership has to do a full inspection instead and put every fault in the contract, so that the buyer knows exactly what he's getting.
No, it THAT is not 'Important'. What IS important is dealers DISCLOSING the information, and it is ALREADY illegal for a Company to SCAM you. Just because ONE law says "Dealer can sell as is", does not mean they can sell you defective, broken, and Scammed Products, which is illegal! You have the RIGHT to not be scammed by 'Legal' Business!
Commonly called a pre-purchase inspection (PPI). I got one on my current car thanks to watching enough of Steve's early videos.
A person I knew told me that, "all car dealers are crooks, but not all crooks can be car dealers". The guy had retired from Ford and had been running a dealership for around 15 years.
"Retired from Ford and has been running a dealership for around 15 years" is another way of saying he did something involving Ford for a long time.
It is nearly impossible to work for Ford long enough to retire and then get a job running a dealership for 15 years.
@@hewhohasnoidentity4377 Why couldn't he have worked for Ford for 20 years from age 21 to 41, or even 30 to 50, retired with his pension or a funded 401(k), and then invested in or started working for a dealership for 15 years?
The only thing worse than a used car salesman is an insurance company.
Steve! Amazingly fast on the production !!!!! I am about 4 miles from the dealership, and as I am watching the video from you, the thumbnails at the right are our current news outlet's recaps on the story! It has barely made the local news!!!!!
I'd wager that's on purpose, I'm sure somebody at the dealer must know somebody at the news station
The video of this incident was absolutely hilarious. It came up on YT shorts with no context and when I saw your video it enlightened me as to the context and made it even funnier.
If a dealership sells a stolen car...are they not charged with dealing in stolen goods? Why?
Probably could be unless other circumstances doubt they would, be like you or me unknowingly buying a stolen car. The dealer never registers them so unless they run every VIN with the state they might not know.
Because selling (or possessing) stolen goods is only a c rime if you know they're stolen. It's fairly unlikely that even the slimiest dealer would knowingly sell a stolen car because there's zero chance that they can avoid refunding the purchase price, and probably incidental fees, unless they have no assets at all.
People are fed up with being taken advantage of by industry.
Don’t Buy it. They’re not required to give a refund.
Get it looked at by a professional mechanic before buying.
I concur, but everything that can go wrong with a used car is not always detectable by a mechanic.
WTF are you talking about? It was plainly sold "As is." No one was taken advantage of.
@@saleemporter7040 it's a used car. Not everything that can go wrong with it would be wrong at time of purchase or known to the dealer either.
When regular people realize they have less and less power/recourse this will start to happen more and more.
And they will still get arrested.
@@michaelgomez3044 When people have nothing left to lose, they lose it.
The guy had all the power in the world. He chose to buy the car, and he chose not to have it inspected, which means he chose to assume the risk of being surprised after the purchase. People make dumb choices and then claim to be a victim.
@@michaelgomez3044 But, will a jury convict?
And all of them will end up in prison.
A man of his word is a rare quality these days.
True poetic Justice would be the insurance company denying the dealership due to negligence. They were told what was going to happen if they continued to be dishonest in their business practices. They have the opportunity to correct the issue and they chose not to knowing damage is going to occur therefore negligence therefore denied insurance claim.
How is it negligence or dishonest when the dealership told him up front the car is being sold as is?
@cynthiaslater7445 you can be up front and say you bought it as is while still manipulating the vehicle to be what it isn't. There used to be this thing dealerships do where they will pour brake fluid into a leaking transmission. The brake fluid will cause the rubber to swell up sealing the leak. After driving around for 3 or 4 days the brake fluid disintegrates the rubber seals and rings and you end up needing a new transmission. You bought it as is right?
@@cynthiaslater7445 ... did you not watch the video and how Steve said that they can lie to your face because what matters is what's written in the contract that may not have been read because of what the dealer verbally told you? It's definitely not an open and shut case that what you said is what happened.
@@rivermcratt3683 that is straight up illegal, as brought up by Mr Lehto multiple times. It's not illegal to sell an 18 year old trade-in car for dirt cheap as-is
@@meair I have no idea what you're talking about. Your comment does not match my post.
About 35 years ago I watched a man throw a carburator through the front window of a parts place that refused to make it good because he had run gas through it.
lol
I'm on the buyer's side here. Consumers are pissed at corporations and the people who run them these days. Companies need to stop f-ing around, or else they're gonna keep finding out.
The dealer didn’t “learn” anything here. They sold a junker off the lot, nobody was hurt and the customer was arrested.
They get free advertising and customer will be on the hook to pay damages to the dealership.
@@settledontheprairie5524 Their insurance premiums are going to go up at the very least. And trust me, this is the oppose of free advertising that they'd want. People are going to find this story when they google them and will think that their sales people are scammers.
@@settledontheprairie5524 Not sure I'd want that kind of advertisement if I were the dealer it makes them look like crooks to those hearing about it even if everything really was on the up and up and the customer was just crazy since the public won't dig past the initial impression of sold a lemon, refused to refund it and victim was driven to extreme action.
Im for following the rules. If cust signed documents saying bought as is, then that's the way it is. Laws don't require a business necessarily to accept returns.
@@howebrad4601 How do you feel about following the laws against fraud? It's possible that the customer is simply crazy, but it seems more likely that he was mislead about the condition or reliability of the car.
So basically that tire ad of the old woman returning her tire by throwing it at the store? Fair enough
Absolutely amazing that you are still explaining "as is!" Children know this.
Also regarding the 'get it on paper' aspect of what a salesperson says versus the contract, that contract should be relegated to null and void as the salesperson, agent of the company, lied to the customer about the sale. This should be an inducement of fraud to sign any contract done this way. Disclaiming that the company agent can lie to your face about the sale should be at best unenforceable and at worst illegal.
Prove it. Unless you surreptitiously recorded the salesman, which might be illegal in your state, good luck convincing a court. Maybe you should learn to read. Then you could question the salesman's lies. Problem solved.
@@michaelgomez3044 You could put this failed logic to a bait and switch scheme (which is illegal). Happens more than it should but it does still get caught and people can get charged for it. Just because it's 'difficult' to investigate a (should be) criminal act of fraud doesn't free up the need for a law to require companies to not lie to a customer to get them to buy their products.
The buyer should bring up what was promised on the lot before signing.
@@michaelgomez3044 No, Flip it. The DEALER should be recording what happens in their business, and THEY should be defending themselves from the claim. Prove the Victim is lying. He is innocent till the Dealer proves he is guilty.
@@Jirodyne While I do dislike dishonest salesmen it's the Preponderance of the Evidence in civil cases where the dealer will present what is favorable to himself and the buyer will present what is favorable to himself. If you are not in a state with liar laws also known as 2 party consent recording laws I recommend having a recording device running so you can prove the verbal contract the salesman added to the sale since a defendant isn't required to gather evidence against himself. If there are liars laws there pull out a recording and get on the recording that you are recording the conversation for your records. If they refuse to be recorded making the deal it tells you all you need to know about making a deal with them.
I would LOVE to be on that jury. Might still return a guilty verdict, but the recommended sentencing would be as low as possible. When you can't get justice any other way, this is the kind of crap that happens.
There's no federal law requiring you to vote guilty. If there is a law on the state books then it violates the amendment to fair trials by jury.
@@MaurilioCabral-j2n Agreed, but if he did drive into the building, that should have consequences as well. I understand the frustration, but you have to take into account peoples safety as well.
But i firmly believe that politicians and corporations SHOULD fear what we think. Because right now, we the people are treated with disdain by both, and i don't believe that is right either.
Do you really want to send a message that people should take the law into their own hands when they perceive that they’ve been wronged? That is a recipe for lawlessness.
While watching the local news report of this incident, a representative of the dealer being interviewed inferred that customers could return a car if they were unsatisfied. I assume this was in an effort to reduce the impact of the bad press. Mind boggling how such a statement can be made and presented as true while there are a dozen ways to justify its reversal.
Just to be devil's advocate: Repairing the building will probably cost a lot more than the refund the guy wanted...
Even if they have insurance, their premiums are almost certainly going to skyrocket for many years to come, for what I'm going to guess is more than the profit margin of this sale.
I hope that other dealerships take notice. I wonder how many judgments they have against them already.
Insurance will cover it... for now. Waiting for the day when insurance policies have exclusions for customer... er, feedback the way they often do now for acts of God or government.
I could see my mom doing something like this. she stormed into a store with my sister and I in tow yelling screaming at whoever would listen about selling pets to minors then at the counter dropped (well slammed is more like it) a small milk carton box with a gerbil inside where my sister and I bought the poor thing without her knowledge back in the 80s. She then turned around and left after being refused a refund, leaving our not even named gerbil behind.
Let’s just say her way of dealing with drama was always dialed up to 11 at the word go.
She also bought a church accidentally, those were the days
poor gerbil
ALWAYS get a car inspected BEFORE you buy it.
You'd think that would be common sense
People think because it comes from a dealer it's a good car, don't ask me why 😂
Used, yes. Precertified nonsense, yes. New, only when I see a problem or it's first oil change.
How about dealers not try and Hussle bad cars.
@@turtletom83839x10 they aren’t trying to “hustle” bad cars. Sometimes it’s just a matter of them not knowing or sometimes it’s a matter of a problem with a particular make & model and if they are selling a different brand than the new cars it would be something they wouldn’t necessarily know about.
Also, let’s just say the dealer did know, it’s still common knowledge that used cars are sold as is and if you don’t get the PPI that’s on you.
I always tell my customers to get a used car evaluation. Utah got rid of the mandatory safety inspections a few years ago because the dealerships was lobbying hard for it out of all my used car inspections I failed about 30% of them
Paint your car with the verified facts and drive it around or park it legally for everyone to see.
Never buy a used car without an independent automotive inspection.
I never know what to expect by being a subscriber. Truth is, you have so much seemingly random information which is really quite relevant, that I get brought in to the conversation. This is a quality of a thoughtful production.
I have no legal questions for you. I do appreciate gaining a bit more knowledge with every episode.
This man could’ve accomplished so much more by just standing on the public sidewalk in front of the business and hold up a sign saying that the dealer sold him a lemon.
We purchased a puppy from a pet store that had kennel cough within two days. The store refused to reimburse us for the vet bills. I told the store manager that I would be in his parking lot with all my grandchildren, holding signs that we were sold a sick puppy. He paid me in cash on the spot !
Yelp and BBB will do far more damage to businesses.
Yeah, but it’s pretty cold up here right now.
THATS how California got its LEMON law passed, ( in the 1960s I do beilev )!! A disgruntled customer painted his clunker of a used car YELLOW!! THEN PARKED HIS CLUNKER RIGHT IN FRONT OF THE DEALERSHIP THAT SOLD IT TO HIM!! ( was parked there 4 WEEKS, was on the TV news every day too,)!! He was very cautious to park IT in a parking zone too, so the law couldnt force the owner to move " IT " either ( the dealership also tried THAT too ) WHAT A COMICAL CIRCUS THAT TURNED INTO!!! ( I think that the dealership agreed to give the man his $s back to get him to get there clunker MOVED) 😮😩😆😆😭😭😨😨😨😨😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂
@lanegilstrap2456 Could have achieved more than international coverage of a dealer selling lemons? How can you arrive at that conclusion?
I knew a guy that did this in the early 70's in Tennessee. He was a small man with a big attitude. He was a great storyteller.
This is a whole new meaning to return to sender
This is why I never did buy or will never buy a used car from a dealer. They are born to lie.
And a private party does not?
I've definitely been burned by car dealers before, so I understand this guy's frustration. But the dealership said that they were very clear about the fact that the car needed work and was being sold as is. They also said that they offered to have a sit down with him to see if they could figure something out, but he wasn't having it. This sounds more like a case of an irresponsible car buyer than a predatory dealership.
I recall a story from a Army NG buddy when the GM Hummer (3?) came out. A few VaANG mechanics asked to inspect a show model and they climbed all over asking each other if they found some part(s). They verbally concluded that these were not Hummers. The sales manager asked why they said that. They responded that they were Army Hummer mechanics.....and promptly asked to never return.
That is awesome!
This is one of the few things I like about canadian law on buying used cars at dealerships. We actually have some rights... even when they add the "as is" the vehicle has to meet certain standards
this is a testament why you should always insist and perform a PPI (pre-purchase inspection) with a mechanic on any used car, even no matter how visually it looks great or drives well on a short test drive, as it can be hiding a ticking timebomb or mechanical issues or other defects that wont show in a simple glance or short test drive.
If a used dealer refuses to allow you to, then that should tell you all you need to know and set off every alarm bell not to buy the vehicle. As any reputable used car dealer who stands by their vehicles, would have zero problems with a customer wanting the vehicle inspected.
In the UK, I bought a used car, and later that evening, all the lights suddenly went out at night on a motorway with no street lighting.
I took it back to the dealer, and of course he said "no warranty", but I said "it's dangerous".
He fixed the lights.
"its just business" is not a valid reason for being a criminal or corrupt.
A good dealership would not sell problem cars on their lot and send them to auction.
Always have an outside mechanic check out a car before you buy. ALWAYS
It can be hard to find a trustworthy mechanic who won't rip you off. Not everyone is childhood friends with some greaser at their local garage.
Pre Purchase inspection 💯
@@joeydeemendozaa pre purchase inspection just means that the dealer has applied a warranty for a limited time. Doesn’t mean it was thoroughly evaluated 😂
@@sashamoore9691 That's not what everyone is talking about here. They are talking about taking it to a third party mechanic to have it inspected.... not that "certified used car" nonsense.
Throttle stuck, steering locked, and the brakes didn't work...lol
I bought a new car in the late 60’s that was a complete lemon. The dealership gave me the runaround (I’m female) about a loaner car and I finally stood in the middle of their showroom and very loudly said that I would drive the car though the showroom window and return it except it wouldn’t run long enough. They hustled me off the floor and gave me a loaner lol. The follow up was they went to drop it off in a snowstorm and had an accident, so they had it for another few weeks. I never bought a new car again. They were dropping it off because it was it was the sixth time I had it in for repair. I don’t think they wanted me in the showroom again.
I first heard someone threaten to drive a car through the showroom window 50 years ago. I am surprised that considering this has been happening since the first sale of used cars that states haven't done anything to stop dealers from doing this except they are more concerned with the dealers than the customers.
So a Subaru Brat drove an Outback into a showroom causing a bad Rex. Wow, what a Legacy. Baha ha ha ha. 😂
ha
That was actually clever. ;-)
BOOOOOOOOOOOOO
These are all signs of a failing justice system, people feel trapped and act irrationally and dangerously.
I think these are all signs of a lack of critical thinking skills among the public.
This guy could have pursued civil recourse, instead he will be facing criminal action instead.
Get your burning car off our lot😂. Yes I laughed out loud on that one
Remember the commercials where the Old Lady Returns her TIRES 😂
.... no school like the old school
Maybe if the average person wasn't constantly being screwed over by every company in America people would start having more rational responses in situations like this.
If you see the news story, the dealer insists they offered him a refund. 😂 Right...
Hope he demands a jury trial, not sure they would convict him.
So important to have the vehicle checked by a good mechanic before you buy, not afterwards.
So..... "I knew a guy" in Chicago where I am originally from. He bought a BMW 5-series from a dealer in a Chicago suburb that ended up having dozens upon dozens of electrical gremlins, causing everything from the radio to the windows to the sunroof to malfunction in various ways; he then learned this car had been a lemon buy-back recently. He attempted a diplomatic resolution with dealership management, but they told him to eff-off, in not so many words, citing "as-is" of course.....and saying something about an arbitration agreement. After waiting a few months, one late night/early morning he and his older brother spent a little time in said dealerships parking lot. Imagine the employees shock when they started arriving the next morning to find over 45 cars sitting on flat tires. The rumor is that an ice pick in the sidewall will ruin a tire beyond repair while making a hole small enough to not make a lot of noise while deflating and not causing a loud blow-out that would attract a lot of attention. 45 +/- X 4 tires = a lot of tires........ I wonder if the dealer wished they had just done the right thing?
General advice - never own ANY German car out of FACTORY warranty. Any...
@@ohger1 Millions of VW beetle owners over decades would dispute that.
@@annpeerkat2020 I was talking about German cars, not lawn equipment.
180 tires vs fixing a crapload of 5 series issues?? Even without insurance coverage, the dealer got off cheap, plus all their cars had nice new tires on them...🤣
Ah, the days before ubiquitous surveillance cameras 😊
As always, excellent advice. My last used car purchase was about a decade ago. Back then it cost me $150 to have the PU inspected and the dealer themselves took it to my mechanic. It passed. Granted, it still cost me about $1000 changing fluids, plugs, tires, etc over the next year, but those were mostly "optional" replacements. I've learned to *never* trust myself. I know mechanics well enough but, when buying a car, I've also learned to never trust my inspection. Somehow when I *really* want a car, I miss all the obvious signs that I see once the car is at home and I'm second guessing my first *love*. If dealers took back every car on request, they'd likely fold in the first week.
Ben is stuck on top of the Colorado tag.
I once had a kid come to me to fix a power window on a Mitsubishi Eclipse that he’d bought from a used car dealership in Joliet, IL, “AS IS.” As soon as he drove up I noticed some odd things about the fit of the hood and fenders so I investigated and discovered that the strut towers were completely disintegrated and that the hood was the only thing holding up the front suspension. I refused to work on his car and the kid stormed out and tore out of there after I’d just told him that the hood was the only thing holding his car up.
"Just Rolled In"
If you're buying a car from a dealer and want a pre-buy inspection, and the dealer insists on doing the inspection and they say "it's good to go" and it's still "As-Is", are they liable for not disclosing the problem(s) knew or they found?
That is a good question. I don't know if it's a winning argument or not but I am of the mind that it should be illegal for the seller to not disclose known information that would affect the purchasing decision of the buyer. As-is just frees the seller of having to warrant the product for its faults, but not disclosing information important to the buyer to decide if they want to buy it is still fraudulent. This induces a sale that otherwise might not have happened as the buyer deemed it not worth buying if they knew.
If the dealer insists that only their own mechanics can look at a car - you don't need a mechanic, every car on the lot is bad.
Steve, apparently it had bad brakes.
I remember decades ago, a man bought a new car that turned out to be a lemon. He demanded his money back and the dealer refused. So he parked the car on the street in front of the dealer with a sign declaring the dealership crooks. The dealership demanded for the police to tow the car. They refused citing no law prohibits it being parked there. After a couple of weeks, the dealer bought the car back.
Basically he figured this was faster the suing under the lemon law. It was too…
The UCC needs to be repealed and replaced with something that protects consumers. It should be mandatory for a dealer to accept a return of a used car within a certain time period. The entire point of a dealer is to sell you a functional vehicle. By not doing so, they're committing fraud as a dealer. As-is should only apply to private sales.
Show me a set of rules and I'll show you how to game them in my favor.
Don’t buy a car sold as-is. There is a cost associated with warranties and money-back guarantees. There is no free lunch.
lol the car drove home and back to the dealer, looks functional to me
I'm glad that when I bought my used Subaru, the Ford dealership gave me a warranty. They also did some work on it for me (at no cost to me) before I even bought it. And lowered the purchase price a couple hundred dollars because they were about to advertise it at a new, lower price. That was 7 years ago, and it's still running well. I bring it there for most maintenance, tires, etc. They got my loyalty.
My sister was sold a known issue model Subaru. It lasted about 6 months. Auto-trans models. no fix.
At least he kept his word. You got to respect an honest man.
"Love. It's what makes Subaru, Subaru"❤
Shouldnt the dealership be charged with something since he gave them his word he was going to commit a crime based on their actions and they did nothing to stop him‽ Why is nobody considering that?
That story is all over our local news here in the Salt Lake City area.
Fun facts. In European union, all new goods must come with a two year warranty and used goods wit one year warranty if sold by a company. You can only sell as-is as a private individual.
Ben is ahead of the NOSTALGIA number plate.
And?
I take issue with the exclusion of merchantability. This should also be specific to the intent of the sale. If you are selling a non functioning vehicle for scrap then you should be able to exclude the fact that it does not function its intended function. To sell a vehicle from a dealership to someone for the intent of its intended use, exclusion should not apply. It's on the dealership to ensure their vehicles are in good condition/repair.
I shall post an obvious comment in hopes that someone that doesn't realize this will see it and learn something.
ALWAYS take a used vehicle to a garage you trust and have them inspect it BEFORE you buy it! The used car dealership may require you to put money down to allow you to take it to a garage to be inspected but that money SHOULD be returned if your mechanic finds something wrong with it. Paying a third party mechanic to look over a used car BEFORE you buy it is well worth the money.
dunno how you're going to enforce the "money SHOULD be returned if...."
@@annpeerkat2020 when I bought my most recent car and the seller required a deposit before I could take it to a mechanic to check it out, I had paperwork to fill out that the deposit was an admission of intent to buy on the contingency that it passed an inspection. If I was not satisfied with the inspection, the deposit would be given back. It was quite clear the deposit was being held while the car was being inspected and nothing else.
not the end the story. Dishonesty has consequences . People are tired of the crap and won't take it anymore...
Why in the hell do people not get a PRE-PURCHASE inspection?!!
And if you're going to buy a used car, buy it at CarMax. You have 10 days to bring it back for any reason, and they all include a 90-day/4,000-mile warranty. My wife and I have purchased 9 cars from CarMax over the years, and we even returned a car once because my wife found one that she liked better a couple days after we bought her a car. Zero hassles.
NGL, that video was better than most Subaru commercials anyway 😂
The dealer took his 4k and sold him a car that couldn't pass inspection.
I once bought a car at a used car lot that the dealer was nervous to sell because he knew it was a pile. He expressly explained the "as is" clause and reminded me that if I signed that paperwork and it fell in half, I owned both half's and needed to get them off the property. I still bought it and drove it for nearly 6 years but it was refreshing to have honestly from a dealer.
That was here in Utah. Tim Dahle Mazda dealership.
"Aggressive attempt at a product return" 🤣🤣 I almost fell out of my chair.
Also, those pre purchase inspections do not always work out. Those inspection places make money by how fast/how many inspections they do, not how detailed and accurate.
I got one last year and after I made the purchase I still took it straight to the mechanic.
Your best bet is to test drive it hard and leave it running afterwards for at least 30 mins, then hook a ODBII sensor up and recrank it. Make your decision from there. Still any questions, negotiate it on the SPOT before you buy.
I don’t blame him… they knew they sold him a lemon and that should be criminal.
It should be at least a 3 day 95% refund if driven less than 300 miles or 100% towards another car on the lot.
Basically, the law aids criminal behavior. By making what should be criminal legal, so he remedied it.
"They knew they sold him a lemon." Say what? How do you know that? Looks like a new car dealership so doubt that to be true. Stuff happens.
No excuse for what he did!
I surprided that the subbies head gasket could muster the torque needed to drive thru the glass.
Justice served and a man of his word
I am from Lincoln County NM and here there is an on going debate about who Billy the Kid was ,a common criminal or a righteous vigilante ?This is the result of the breakdown of society IMO. I worked at Lou Ehlers Cadillac in Beverly Hills Ca and a man drove so fast at least 100 mph in to the side of the Carnation building to his death . No one knows if the car malfunctioned or not but his complaint was a sticky gas pedal but they told him it was fine. There should be a record in the lawsuit cases about that one.
the idea that a dealership can sell a used car in an unsafe to drive condition is just so stupid.
This is the reason why the Australian government brought in laws about warranties for used cars from dealerships years ago. Its something like under 1500 none ,1500 to 5000? 1 month over 5000? 3 months. Stopped most of these problems overnight
Props to the man, no empathy for the lot. Don't sell lemons. Stand by your product and do right by your customers and this sort of thing won't happen. It shouldn't be legal to sell cars that are unsafe to drive. Were they upfront and advertised that the car had mechanical issues? I am guessing "No."
The problem is in America, this is just seen as a regular day
That's why you NEVER trust dealerships they are all corrupt and seriously overpriced.
When I saw this story on Facebook, I knew you’d be doing a video on it.
I bought a used pickup truck from a very small local used car lot that seemed to be running great with no issues except that it had no license plate. The salesman told me it wasn't "officially" for sale yet because they hadn't licensed it yet for Oregon. He then said " We can do for an extra fee, or you can do it and save yourself some money. It would only be about $150 for me to do it myself, or they'd charge me like $300 for their time included. I agreed to do it myself and had to first go through emissions. The guy at emissions told me it didn't pass and that the check engine light should be on, which it wasn't. I got very suspicious at this point because of the whole " you can do the registration yourself" thing, and so I took the dash apart. Low and behold, the check engine light wasn't just "out", it was gone! No bulb at all. This got my blood boiling, and I contacted the dealership and straight out accused them of intentionally removing the bulb and being scummy for doing so. Of course, his response was, "we had no idea." I call BS. But after threatening to contact the Attorney General, the Better Business Bureau, and my own attorney, he grudgingly agreed to repair the truck to the point that it would pass emissions so that it could be legally registered to me. I found a law that said (in Oregon at least), that a dealership can't even legally sell a used vehicle without plates, which is why he agreed to do the repair. It cost them around $400 (used) to get the part needed. So I won in the end, but they hated me afterward and were giving me threatening looks when I came to get my truck. And they went out of business less than a year later for some reason. 🤔 Lol
00:05 A man drove his car into a dealership after a refund request was denied.
01:59 A man faces charges after crashing a car due to a failed refund attempt.
03:58 Understanding implied merchantability in car sales under UCC Article 2.
06:09 Warranties and Terms in Used Car Sales Explained.
08:16 Consumers often misunderstand 'as is' clauses in used car sales.
10:15 Discusses legalities of used car warranties and buyer responsibilities.
12:16 Understanding the implications of buying a used car 'as is'.
14:09 Customer learns car returns are often not accepted by dealerships.
I can understand and relate to his level of frustration. I’ve been close at times in my life to doing something as reckless. Hope no one was hurt.
Deals that offer a 30-day warranty are useless! They find dozens of ways to not fix the issue just to delay or annoy you into giving up; or they fix it with a hatchet job. You're on your own for all vehicle purchases. It's even worse for RVs!
In Sweden if a dealer sell a car used with mechanical issues they have to fix it. There is no 'as is'
Now it's gonna cost him more money.
Thanks, I now know just how badly I would have gotten burned had i purchased a certain used car about a dozen years ago. It had problems that the salesman promised to fix. Thankfully I ran out the door.
The dealer loses big time for screwing him over. I bet people in that area will go out of the way to NOT shop there.
Doubt it. We don't even know what happened and looks like new car dealership with a nice showroom, or It was nice anyway. 😀
2:45 No. Don't buy the car and then take it to your mechanic. Drive the car TO THE MECHANIC. If he can't find anything wrong, THEN you buy the car. Yes, I've always done this. If they won't let you, you don't buy from them. Simple. Would you buy a house without a home inspection?