Excellent insights! I loved that she is not just adjusting rates, but thinking about the guest experience as well by introducing a "Wow"-factor when the guest arrives. That is truly smart revenue management. It's about the numbers AND the guest. Well done!
Excellent insights! I loved that she is not just adjusting rates, but thinking about the guest experience as well by introducing a "Wow"-factor when the guest arrives. That is truly smart revenue management. It's about the numbers AND the guest. Well done!
Couldn't agree more! Gone are the days when revenue management was purely a numbers game. Thanks, Pedro.