HVAC scams: Are you protected? (Marketplace)
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- Опубліковано 5 жов 2024
- Hundreds of calls and complaints have been made to the Ontario government against one HVAC company, but customers say Ontario Green Savings continues to trap consumers into misleading contracts. Is the country's largest province failing to protect homeowners? CBC Marketplace puts Consumer Protection Ontario to the test.
Read more: www.cbc.ca/1.6...
#HVAC #Canada #CBCMarketplace
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Watch our previous investigation exposing HVAC scams: ua-cam.com/video/4NPPRoqd7No/v-deo.html
is there another follow up by chance?
It's sad that Marketplace is looking out for more Canadians than our own government MPs. Thank you CBC news for taking government money and doing something good with it.
and _THAT_ is exactly why CBC was formed in 1952 - to *protect Canadians* from Corporations, governments, individuals ... everyone
You know it's kind of funny she's not the only one who gets scammed and you really only talk to the Pacific people cause they're crying so much and they want their money and they're so poor they can't get their money so they call the news channel and there's really pathetic cause I don't know when you get announced on what's talked Ontario about this man in a hotel cause he couldn't afford housing they could forward houses and it's like there's thousands of people in Wichita who don't even have homes you don't need to report that 1 dude because he was homeless and I can tell you that that this chick shouldn't even be on the news because she just wants her money back everybody wants their money back but they don't get to go on the news and get their money back in the next 4 days because of you guys So really she can suck a d*** she's like a big Karen
@@matthewhartley8756 as a person who was homeless and is now in a battle with W.S.I.B. to try to get them to help me after I got injured at my work, I don't see the issue. Justice is justice doesn't matter if you live the the Pacific side or Atlantic side. When we take down scammers we all win.
@@tmacmac-ec2ut why you writing in all caps? Write a letter to them and ask. I don't work for CBC. What would make you think I would know or care?
@@HITMANPegas sad that’s what you got from what He said lol ….. pathetic man honestly ..maybe you don’t care but there’s millions of people that do …Your exactly type of people we don’t need ..that don’t care lol ..let me guess your a liberal ..last time I checked anyone can write in caps and say whatever they want because canada is still a free country ..but people like you that DONT CARE our freedoms will be gone soon because YOU DONT CARE but care more about a hvac scam then your fellow Canadians well being and freedom ….good luck on your wsib…shouldn’t share personal information because I don’t care about your wsib and you probably scammed your boss that’s why it’s taking long cheers
The guy that is the CEO of Ontario Green Savings (Saeed Torbati) is the same guy that was CEO of Ontario Safety Standards and Ontario Stars Corporation and was facing 113 charges in 2019 for the hot water tank scams.
Why is he not lock up? Is he a buddy of Doug?
Lets all know the facts
@@Theoryofcatsndogs NOT with Doug, he is part of Islamic jehadi gang, MPP Khalid Rasheed & Saeed Torbati ( CEO ).MPP will never take action as he is involved and getting hefty cut from Saeed,
About 15 yrs ago LivClean rep had me install water heater saying enbridge authorized them. I was scammed
@@niljaviya more reason to lock him up, is it not
Why not go after Reliance Home Comfort as well?
They are not listed because no one has filed a complaint against them. What they do is job it out to some other company. Contract is signed with that company. Reliance gets a kick back they get away with it. The contract you signed with the new company close up shortly after. They sell the debt to finance company they now have bought the lien on your home. You are screwed. It all criminal and they consumer is not protected.
They are not listed so file a complaint.
@@gilliandurkin3294I heard they can’t put a lean on your home anymore, I think I heard the government finally put a stop to it. Not sure if that’s true tho
Thanks for advising all of us consumers about these scams.
Careful what you sign. Careful who you believe. The government won't protect you. This is an example of one big company causing a lot of problems in Ontario.
I worked in the HVAC industry for 30 Years and since this Rental Scam came into the Industry, I disliked it and voiced out my displeasure with this business practice to the point that the company I worked for 13 years forced me to quit my job by making my life miserable. I contacted The Market Place about this issue but I guess at that point felt thru the cracks. I had audio recordings of our sales meetings where all sales team complained about the immorality of this practice to no avail, if you did not like it, here is the door . You are expected to close 70% in rentals and 30% in sale of equipment. Unfortunately since these companies get away with this and make absurd amounts of money with it, other smaller companies are adopting the same business plan. It is a disgrace that the government does not take more serious measures to protect consumers from these thieves. Sales people can make up to $1000 to $1500 in commission if they close a complete system rental (Furnace, AC, Humidifier, etc) . They only make half of that if they SELL the same equipment instead of RENTING IT. That is the salesman commission, the sales manager chunk is on top of that.
that is crazy. do the customer's know the equipment is rented?
The scam is enough to make consumers angry, then you have that useless bureaucratic department which is incredibly frustrating. But that question-dodging, elected public servant is just infuriating! The nerve of these people! I really hope the victims receive some compensation. This is extremely unfair.
could not have said it better myself!
Yeah that's when you camp outside the door and wait until they come in and out
That MPP minister Rasheed should be thrown out of office.
Yea I worked for two different people in Toronto and then both decided to not pay me thousands.
When I went to the government I went through a bureaucracy nightmare that took months to no avail. The government doesn’t protect people from scum bags, unfortunately….
Simply green home services is one of the worst.
That furnace is not 1800. Yes maybe cost but put in 2 guys for a day worth of hours all the material mark up and etc. 5000 is a realistic going rate for a furnace change for a average size home
Valid point. They did say it was the furnace cost though.
Consumer protection only accepts cases in which both parties willfully participate? What a joke
I used to work a call center that provided natural gas to properties in Ontario. I have heard hundreds and hundreds of stories where someone went to the customers home on behalf of the company i was working for. Customer would call in to find out if we sent people door to door. We did not. Door to door people will promise anything to get the sale. And some (if not all ) customers found out that a lien was attached to their property.
My best advice was (and always will be): Don't let people in to look at your equipment unless you called the company yourself first.
I like how they don't dare to go after Reliance and Enercare who do the same thing. I worked for both and I can tell you, renting is a scam! You're better off getting a small line of credit from your bank and buy it outright. Reliance and Enercare charge over 20% interest on financing. Rental is even worse. I got so many horror stories to tell about them!!!
Ontario is the only place in the world that hot water tank, furnace, water softener have a rental market. It’s scam, every one knows it. And it’s legal.
It's offered in other places in Canada, a lot of consumers are wise to it. Unfortunately, not all.
@@HolyElkGaming so how do you go about not paying for it ?
Thank-you for mentioning Hot Water Tank rentals. Enercare is almost an monopoly in Ottawa for hot water tank rentals. If you have a service issue, the wait time is in hours not minutes on the phone.
The serviceman scheduled through their online service never showed up nor called. My tank is 14 years old and has erratic hot temperature episodes. The manufacturer says the average tank life is 8 to 12 years dependent upon local water quality and fuel used to heat. Enercare this year says the average age of their tanks is 16 years. This should be seen as a form of fraud.
If I want to replace their tank, I have to buy out the remaining 2 years. Currently the monthly rate is $46 with tax. $46 x 24 = $1,104. In 2010, when the tank was installed, the tank manufacturer's web page said 8 to 12 years. By Enercare inventing a new "average life span" to 16 years, they make an extra ~$1,000 for each household in Ontario that has their tanks.
Hot water tank rental in Ontario is essential a monopoly and the new owners of Enercare is exploiting and almost extorting the most Ontario households as the vast majority of household rent their tanks. This is only possible because the Ontario government is asleep and disinterested.
Reliance is one of the biggest offenders. Never let one one of their sales people in your home.
Agreed, they charge rent for years on a water heater that costs fraction of money...
@@MarcFun and furnaces/ ac. ....paying 10k for a Goodman furnace not wise
Canada is such a lawless country where scam artists and greed at all levels thrive. Very very sad.
Enercare is cold blooded scam in heating, stay as far as you can
This is not just in Ontario, Canada. I am a retired HVAC formerly living in Southern California. I can think of at minimum of a dozen or more rip off hvac / plumbing companies. ALWAYS GET MINIMUM OF 3 BIDS
Also references
Many people says insurance is also scam in Canada
It is not acceptable that the minister get paid by not doing his job.
Don’t accept any door sales. No matter what. Don’t even open the door
Just shut the door
So who is investigating Consumer Protection Ontario and why they even exist ????
Those mpps did nothing unless cbc steps in.
And even then sometimes they do nothing.
You need to start investigating the private loan companies too
They don`t need to be investigated just ban them.
They did for payday loan about 2 years ago
This happened to my friend in Alberta, lean on your house for around $15,000. & she is 75 years old. Shame on this company!
I had a similar experience with the Toronto based company Simply Green. Tried to sell me a new water heater, HVAC and some new hepa filtration system, on the premise that all my equipment was old and inefficient, my water heater was apparently leaching rust and other crap into my water. This whole sales pitch was done during a supposed mandatory "service call" for my water heater, which I was renting from Simply Green at the time. I initially signed on the dotted line for the new equipment, but something didn't feel right. The sales guy even took photos of my tax return, which had my SIN on it. (I was gullible, being a first time home owner.) I called a friend who was a realtor, and he said "Do NOT sign for anything". When we looked over the paper work, it would have cost me 40 grand over the ensuing decade, and there was actually nothing wrong with any of my equipment. I filed a complaint with the BBB, but no significant action was taken. Simply Green was very slow to reply, and no real apology, except to say they made sure my personal info was deleted from the phone of the sales rep. Truly appalling.
Do Reliance’s next!
Yeah , good one..l
Thank you for the good work Marketplace.
12K for just a furnace is insane (especially an Goodman), I agree as a professional. Unfortunately it’s not only $1,800. It’s more like $3,000-5,000, that is misleading information.
Pretty sure Most of these investigations are old even though newly uploaded, probably a decade or more. so those prices are old also.
Probably looked up the list price, install price is always higher
And that makes me want to own my own equipment at home, I saw the one where its so easy to put a lien on any property, like with the nest thermostat where did 25k lien on someone's home on a $300 device that's just crazy. keep doing what your doing love Marktplace and all the stories you do, I get lots of info on many things. thank you
Terrible in the states as well no watchdogs scamming with impunity ita so sad
I just changed my 45 btu furnace and it was $3300 installed. It was just 5 hours to install so this is complete rip off.
Thanks for spreading consumer awareness
I went to school for hvac 😊😊 and they did scam her a hepa is actually not good for your furnace because of the thickness of that specific filter is doesent let the furnace breathe so that hepa filter is going to wear it out the cheap thin filters are best !!! I feel bad for her
Why no class action
Let this be a lesson that your elected leaders are not looking out for you .
And why education is important.
mhm thank god for marketplace n the internet ^_^
why politicians have big shields .... when dealing the ppl who got them elected! WHAT A DISGRACE!
This is why I don’t engage with door knocking solicitation. If I need a service, I’ll do my research and seek it out!
Go sue and get justice through court.
He did not answer that looked so bad, a public servant wow
It's not really hvac or water treatment services company, these model of business is a financing companies that they hide the financing interest behind the rental agreement. I believe "Ontario Consumers Protection" need to make it mandatory to show the hidden interest on the agreement.
It's not rocket science. You sign a contract... then get mad you think you were "scammed"?
The Ontario government is in on it, if no action is taken, they are profiting.
So you want the scammers to consent to an investigation of shady business practices BEFORE you're allowed to investigate and or probe? What a joke, they don't care. Why would y'all even anticipate cooperation?
Every year, I got a lot of calls about the red tag, mostly, they are just fixable issues, and the company gives them the red tag just because they want to sell a new furnace which can make more money. so in my opinion, if your furnace does over 20 years do not trust anybody who tells you to replace it.
😷😷
When I first got into the industry the guy I worked for would always carry a broken flame sensor in his pocket. He would show it to the customer and tell them he replaced it.
thank you for your hardwork , if it were not for hardworking journalists like you, the government would still be sleeping.
I was recently introduced to how corrupt the havoc industry is, it's worse than the used car business. Usually you're in a situation where you don't have heat and you don't have much of a choice or time to shop around.
Pro tip! ☝🏻
Local small business owners want your return business when you’re not in an emergency. Go with a small local outfit if you’re in that situation.
Big companies like Reliance Home Comfort are own majority by foreign investment firms. They don’t care at all about if you’re cold or hot. They see you as a cash cow.
GOOOOOO LOCAL!
I am willing to bet that *minister Khaleed Rashid has FINANCIAL interests* in that company
Or Doug Ford
What about appealing through the Office of the Ombudsman?
These guys are the reason they banned door to door hvac sales years ago and you think that stops them? They have a list of seniors over 60 addresses and they till this day still go door knocking and scam them. Explain that one….
Yay first like and comment. Love this series. Best to all. Happy Halloween
Why are they a mile away from each other outside but when they are in their furnace room they are elbow to elbow?
I would just like to say that i found ur segment on HVAC Scam interesting Me and my wife were taken by Ontario Safety Standards and was told the exact same promises as these ladies were told and now have a paralegal on them there is 3 liens that we know of that were put on our house, and I find that the consumers antu Fraud had done nothing for me either
should do more real estate investigations
You just know there's consumer protection employees making six figure salaries doing absolutely nothing.
Great work CBC .
I have been in the Ontario HVAC industry for about 15 years and I have a very simple solution for how the Homeowner could be notified of the “security registration” or lien. Every potential victim of this garbage company MUST do what’s called a TPV or telephone verification call, if Consumer Protection forced the call to notify said homeowner of the amount and that the lien would be put on it would eliminate this trash company.
But it seems they were not contacted!!
I am also a big victim like this video. I am residing in Toronto, and recently, it happened the same thing as this video. I need help to get out of this problem. Need your support and suggestions.
Goodman are the cheapest heater too! So Sad…
Cut funding to consumer protection. Obvious it is misleading the publisher to think that department is doing anything to protect them.
leave them a 1 star on google!!
Is there a follow up to this as well?
0:12 says it all by the sign lol
It’s almost like the scammers have made their way into the government officials pockets 😌
"Consumer Protection Ontario, what would you say you do here?"
What about Enercare?
Do something like that in Texas and you'll lose your license and probably go to jail.
"Minister khalid rasheed" yeah that's all i need to know about competence.
kaleed rasheed and the other guy seem to have a connection. You guys need to follow the money. Or get your version of the FBI involved.
Rental of permanent equipment that should be installed to a property should be the very first obvious red flag. 🚩
I don't agree with these shady companies but as a former banker I have seen peoples contracts and it says all the details in there. People don't read what they sign. People you gotta beware.
This is sad but that furnace isn’t $1800. If you know someone that can get it for $1800 please let me know
1,800 for the furnace but what about labor
is there another video after this one?
Thank you Marketplace for exsposing these scams
so, whats happening now?
Look M’fers, listen and you’ll see it’s a scam, ask questions, don’t get spoken over, because at the end of the day, YOU are gonna pay!!!! Power to the customers and consumers, if it sounds like bullshit, it IS!
YUP!
Why doesn't govt step up?
True same thing happened with me 9 year ago crooks opened up two companies different names
All new home owners in Ontario need to sign 15 years water tank rental contract in all new houses. Otherwise they bill $9000 buyout invoice
I had good help and resolution from consumer protection back in 2002. Things must have gone pear shaped since then.
How are these guys still allowed to operate???
Sounds like to me Ontario Green Savings is paying someone off works in government how can be this many complaints and government pretty much have done nothing and I don't know why people keep buying from Ontario Green Savings with a very bad customer reviews .
Lol Canadian government is about as useful as a screen door on a submarine 🤡
Yes I had to stop them from coming into my house. I read online they were scammers. The rebate does not exist. Facebook has loads of scam ads and people standing by.
The exact same thing is happening to my wife and I now! We are new homeowners!
Can someone please refer us to a lawyer that can help us remove the Lien on our house?
When you bought the house, didn't your realtor inform you about the lien? If not is there way to know if house has any liens before buying?
The first lady was putting her filters in backwards.
Good evening 🌆☀️🌆 everyone
Same but it was with simply smart home
Developed country with a 3rd world level government.
Please please make an investigation on Freight brokerage company
@0:33 in fairness to the HVAC scammers if she was told there would be "reduced reduction on her bills" that's pretty much what she got. Lmao
Sky high taxes to get a response telling you basically to suck it up and continue paying even more taxes.
One look at that guy and there's no way I'm buying a Big Mac off him, much less HVAC gear.
Another scam is this Leaf Filter for your house gutters. They quoted me $12,000 for my house! After their presentation.
To solve this problem. Stop using this company. It’s simple.
The way that secretary had to lie for the minister is so sad… what even….
Make a collective sue against the company and against the gouvernement
Hvac is under the TSSA, and The Ministery of Consumer Affairs.
yep i got scammed they put a lien on my property and company has changed their name 3 times since leaving me screwed over
the Ontario government dose nothing
Lol im still paying rogers after my contract with them ended. Consumers couldnt help me cause rogers was not letting it go I need to pay them off when in reality I paid up on the last month of the contract. But they still kept charging me.