Restaurant Owners & Operators: This is the RIGHT Way to Answer Your Restaurant Phone
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- Опубліковано 23 сер 2024
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Answering the phone properly is critical to your restaurant’s success. However, it’s a learned skill for most people and if not done properly you will lose the sale to your competitors. In this week’s video, I share the winning script to use every time your team members pick up the phone.
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Hi, I am Ryan Gromfin. Welcome to my UA-cam channel, The Restaurant Boss. Here you will get tips on how you can increase restaurant profits, control restaurant costs, improve your restaurant marketing, lower food costs, find more time in your day, general business operations, and more.
I want you to have the restaurant of your dreams, so I post weekly training tips for restaurants and bars of all kinds - fast food, QSR, dine-in, fine dining, food trucks, sports bars, and more. Tips range from controlling food cost and lowering labor costs to restaurant specific marketing and management.
Please check it out and grab the free tools on my website.
If you enjoy the channel make sure you hit subscribe or click the bell so that you are always notified when I release a new video.
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What is your phone answering script? It’s more important now than ever before!
I'm 16 and working at dominos it’s really stressful especially when they expect you to do everything and you have literally no experience and they just look at you it makes me so uncomfortable
loool bro i’m in the same boat as you
Lmao same boat as both of u guys
Are you looking employees?
i just started and this is exactly how i feel
Great video, I agree, having a smile when answering can not only be heard through the phone by the customer calling but a lot of times customers at the location see employees answering the phone with a smile which is also very important because they see customer is important and treated with respect and they know next time they call someone will answer with a smile, the employees are not rolling their eyes like they do at some restaurants ...
Keep posting great videos!
Thanks
Its make a huge difference, great job.
lol I've been answering the phones perfectly like that for years!! It amazes me how some people do not know how to answer a business phone.. yes your guests, business associates will all know if your staff picks up the phone is not smiling... always smile when answering the phone.. I agree with you everybody should know how to answer a business line properly.. have a great day.
Thanks, Heidi, sometimes the simple things are the hardest to get right (or care enough about).
Been in hospitality for 16 years redundancy via covid started my
own takeaway restaurant glad I found your channel. Will be checking your website and channel out. Thank you have subscribed!
Welcome aboard!
Ryan great video this really opened my eyes. I am going to have a meeting ASAP thanks for this lesson
Fantastic! Glad it was helpful!
Video explains very well how to make a connection with guests over the phone. Learning and implementing such practices would impress guests. Once you impress guests you can make improve business.
Exactly!
It's very important to be kind and polite. Thanks for the video!
So very true! Thanks for being here :)
Dawn - Team TRB
what a way of answering the phone great tip
My godfather’s wife works as a hostess/waitress,her main duties are answering the phone and ordering food
Great simple video. Maybe a list or sequence of process would be great. Thank you!
Great suggestion!
great video! im learning a lot.
Awesome, so glad the video helped you out.
Hi mr Gorfin I own a resturant my food cost is vary between 25 to 40 percent. But at the end of the month i always get aroun 55% cosy of good sold!! Im getting crazy.
Do you mean you setup your items between 25 and 40 but your actual is 55%?
00971527451164
Contact me
العريمي الجنيبي 00971527451164 what's up contact
اخي الكريم لا يجب ان تتعدي نسبة ال food cost لديك 30٪
اذا ارتفعت عن ذلك يجب عليك مراجعه اسعار البيع او مدي رقابتك علي المخزون واسباب اخري كثيرة
Great video. I will be making sure this gets done. Thank you
Happy to hear that Irma! Let me know how it turns out.
so simple n easy. ✌
I was wondering how i can understand people?
When theyre calling its usually a person with a accent i cant figure out
I cant tell if its because of my dyslexia or something else but i always have to ask 5 times and ofcourse, as i make mistakes i get worse, thanks for that dad.
Fml
I work at pizza hut the phone is scary
Why
I would like some ideas how to welcome the guest when come to the restaurant please
Training to be a restaurant supervisor any tips to be a good supervisor
Absolutely! Watch my playlist on Restaurant Manager tips. There is a lot of great stuff there. If you need more help, then check out my Restaurant Manager Certification program at therestaurantboss.com/programs/rmc
While ordering food on the phone I was asked for here or to go .. should I say "for there" instead of "for here" as I was not at the restaurant while ordering??
good job sir
Mr restaurant boss
Any CVs for restaurant managerial post?
what is a CV?
I enjoy it
I like your video
CAN YOU GO THROUGH ALL THE EQUIPMENT THAT I
MAY NEED
Omg stop selling. Just give value. We are upper value ppl. It’s so annoying to watch 3 of your videos and to be sold on every single video.
Hey, if we stop selling anything, we can't keep providing you all the free content you've come to enjoy here. So it's a trade-off really. We spend our time putting together valuable content, we pay our staff to put it out into the world and you get to enjoy that and learn from it for free. At the end of our video, we absolutely make an offer and we'll never stop doing that. I am sorry that it's disappointing, but our paid products do not contain advertising if that's the direction you'd like to go. Otherwise, our selling happens at the end of the videos, making it easy to skip over. Dawn - Team TRB
Training to be a restaurant supervisor any tips to be a good supervisor
Absolutely! Watch my playlist on Restaurant Manager tips. There is a lot of great stuff there. If you need more help, then check out my Restaurant Manager Certification program at therestaurantboss.com/programs/rmc
@@Therestaurantboss thank you very much