Multiple external participants in GitLab Service Desk

Sometimes there is more than one person involved in resolving a support ticket or the requester wants to keep collegues up-to date on the state of the ticket.
Now you can have a maximum of 10 external participants without a GitLab account on a Service Desk ticket and regular issues.
💬 Epic: gitlab.com/groups/gitlab-org/...
🗒️ Documentation: docs.gitlab.com/ee/user/proje...
External participants receive Service Desk notification emails for each public comment on the ticket, and their replies will appear as comments in the GitLab UI.
Simply use the quick actions /add_email and remove_email to add or remove external participants with a few keystrokes.
You can also configure GitLab to add all email addresses from the Cc header
of the initial email to the Service Desk ticket.
You can tailor all Service Desk email templates to your liking, using markdown, HTML, and dynamic placeholders. An unsubscribe link is available to make it easy for external participants to opt-out of a conversation.
Customize new participant email template: docs.gitlab.com/ee/user/proje...
Learn more about GitLab Service Desk: • Introducing GitLab Ser...
See the full playlist about GitLab Service Desk: • Multiple external part...
0:00 Intro
0:29 Add external participants
1:29 Remove external participant
1:50 New participant email template
3:23 Unsubscribe external participant
3:36 Summary