How to Assemble Your PetSafe® Drinkwell® Butterfly Pet Fountain
Вставка
- Опубліковано 26 лис 2019
- It’s easy to set up the PetSafe® Drinkwell® Butterfly Pet Fountain and break it down for cleaning. This step-by-step video will show you how.
View product details:
On Petsafe®: store.petsafe.net/drinkwell-b...
On Amazon: www.amazon.com/stores/page/pr...
Give your furry friend fresh, flowing water with the PetSafe® Drinkwell® Butterfly Pet Fountain. A constant stream of running water attracts pets to the water fountain, encouraging them to drink and stay hydrated. A removable butterfly topper creates 4 free-falling water streams for your pet to drink from while adding a fun, decorative element to your pet fountain. A carbon filter and foam filter work together to remove pet hair, debris and bad tastes from your best friend’s water. - Домашні улюбленці та дикі тварини
![Lp. Последняя Реальность #107 РОДНОЙ ДОМ [Финал] • Майнкрафт](http://i.ytimg.com/vi/IK3QKzKUlHM/mqdefault.jpg)
Never seen my cat drink so much water at once!! Just bought it today and watched this video to set up. She never used to drink so much water.
Thank you for this video. I needed to turn the pump around so the top would fit. My cat is looking at it, but she seems to be a little afraid of it.
We are happy to hear the video helped!
I just purchased this for my two fur-babies🐕💕🐈💕💋💋from online Wal-Mart for under $25 & free shipping.😊
I followed directions exactly but the gray lid won't go on it, it's like the filter sticks up to much and I have it on as far as it goes. Any ideas why this would happen?
We're sorry that you're having this trouble, Lora. When you can, please feel free to contact our Customer Care Center at 1-800-732-2677, and we'll be happy to help you set up your fountain. Our office hours are Monday through Friday 8 A.M. - 6 P.M. EST and Saturdays 9 A.M. - 5 P.M. EST.
this same thing is happening to mine
We're sorry to hear you're having difficulty with your box, Sarah! So that we can assist you with this, please reach out to us. Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 8 P.M. EST and Saturdays 9 A.M.- 5 P.M. EST.
The pump is not strong enough to pump the water out through the butterfly end. I will be returning the fountain
We're sorry to hear that you've been experiencing issues with the pump of your pet's fountain, Julie. We're happy to help. Since we cannot direct message you here, please contact us at 1-866-738-4379 between the hours of 8 am - 7 pm ET Monday-Friday. We look forward to assisting you.
I called and they said to make sure to put the blue teardrop piece back over the propeller on the motor. The instructions make it sound like that you remove it and leave it off but you’re actually supposed to put it back on.
I love this fountain, my two cats love it, my lid fit well, I just had to flip it, and the pump is nice, my only problem is that it makes a really really loud grinding sound when it's empty and scares my cats to not want to use it for little bit
We are sorry to hear this is happening! Please keep in mind that the fountain needs to keep water in it at all times since the pump is running continuously. If the water level is too low, the pump will begin to overheat. If the pump overheats and becomes damaged, you would need to purchase a replacement pump for the fountain. You can prevent this from occurring by regularly topping off the water either once a day or once every other day depending on how quickly your cats drink the water.
Hi! I bought today the fountain and is not working :( I follow all the Instructions as the video says. I live in Sweden, how can I solve the issue? Thanks
We're sorry to hear you're having difficulty with your fountain, Albano! So that we can assist you, please reach out to our representatives for Sweden.
They can be reached here-
intl.petsafe.net/en-se/support/contact-us
Is it supposed to take a minute for the water to come out ? I followed instructions but water isn’t coming out
Thank you for this question, Katelyn! While it can take a moment for water to circulate throughout the fountain and to the top, it should not take more than a few moments. Your fountain carries a one year warranty which protects against manufacturing defects, and we would be happy to help. Please reach out to our Customer Care Team at 1-800-732-2677. Our office hours are Monday through Friday 8 A.M. - 8 P.M. EST and Saturdays 9 A.M. - 5 P.M. EST.
Using this as a bird bath
mine came missing the foam filter. really upsetting
We're sorry to hear the foam filter was missing from your package! So that we can see how we might assist you, please reach out to PetSafe® Customer Care directly.
I am experiencing the same issue everyone has. The gray lid doesnt fit and/or it doesnt align. I just spent $26 dollars on this
Thank you for reaching out and we're sorry to hear you have encountered this issue! Since this is unusual, we ask that you please reach out to our Customer Care Center at 1-800-732-2677 for troubleshooting assistance.
My topper will not secure
We are sorry to hear you are having an issue with your fountain. If you would like our team would be more than happy to assist. You can reach out to our team at 1-866-738-4379 Monday -Friday 8am -7pm EST
I bought this and it doesn't work. It doesn't have enough power to make it to the fountain. It just sits on the top of the white spout. It doesn't even make it to the butterfly.
We are sorry to hear you are experiencing issues with your Drinkwell Butterfly Fountain, Tiki. Please contact our Customer Care Center at 1-800-732-2677 and we will be happy to help figure out why the flow is abnormally weak.
We are having a issue too! It seems the water doesn't want to come up and out. We made sure water is to its max and still nothing. We don't want to return it😞
We're sorry to hear you've had difficulty with your fountain, Taylor! So that we can troubleshoot with you and determine what could be causing this, please reach out to us. Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 8 P.M. EST and Saturdays 9 A.M.- 5 P.M. EST.
I just called and we troubleshot it. Make sure you put the blue teardrop piece back over the motor propeller.
@@JimmieBaller26155 you’re a life saver! That’s exactly what was wrong with mine. Totally thought the teardrop was a throw away piece
Can't get it to work at all
We are sorry to hear you are having issues getting your Drinkwell® Butterfly Pet Fountain to work, Mary! Please contact our Customer Care Center at 1-800-732-2677 for troubleshooting assistance. We can also be reached by email/chat here: www.petsafe.net/support/contact-us
Does not tell you how to put the motor back together after cleaning!
Thank you for your feedback. Please know that you will install the impeller, intake plate and faceplate to put the pump back together after cleaning. It is important that all parts are in place for the pump to function properly. If you need any help with this process please feel free to reach out to our Customer Care Team directly.