Saltwateraquarium.com customer service can use some improvement

A heater with 3 year warranty purchased from Saltwateraquarium.com is leaving me ping-ponged among manufacturer and seller…

[@c4snipar]

Brs and premium aquatic for me now

[@Stevenliu9]

yep!

[@brian-te4xs]

I have had to return 2 items without a refund yet. I emailed them about their customer service and told them basically the same thing.

[@Stevenliu9]

so sorry to hear, hopefully they hear our voices and make improvements

[@MW-ut3dk]

Poor service, sticking w my known suppliers… 🙄

[@Stevenliu9]

Yes, tried them once then haven't again, and unlikely to unless they make massive improvements both on user experience and especially on service.