We apologize for any inconvenience caused. Please reach out to our support team on itruefree.com/, and we will assist you promptly. Thank you for your understanding!
Dear Customer, Yes, the O1 earbuds support multipoint/dual connection. You can activate the function in Truefree App. Please check our latest video to see how to connect the earbdus to two devices simultaneously. Thanks. ua-cam.com/video/cYf829hP1no/v-deo.html To get better customer service and product inquiries, please feel free to contact us at support@itruefree.com. Our support team will get back to you as soon as possible. Thanks.
I dont get what I'm doing wrong, I just bought these and I can't connect them. I followed the instructions for pairing but there is no light on the earbuds at all.
We apologize for any inconvenience caused. Please reach out to our support team at support@itruefree.com, and we will assist you promptly. Thank you for your understanding!😊
Hello, I tried to pair with 2 devices but it doesn't work. Following all the instructions in the manual, I was able to pair with 2 devices, but when I'm listening to music on my PC and a call comes in, the headphones don't switch to the phone but stay connected to the PC. How do I make them switch automatically? Thanks.
My left one randomly stopped working, managed to fix it somehow, and just did a bunch of unconncecting and holding the headphone reseat thing, bit then randomly 2 days later it stopped playing and stopped working again. Don't know how to fix
We apologize for any inconvenience caused. Please reach out to our support team at support@itruefree.com, and we will assist you promptly. Thank you for your understanding!
Sorry for any inconvenience caused. Please contact our support team at support@itruefree.com. We'll help you out soon. Please rest assured that all the products from our store are backed with 12 months warranty.
I don't believe this. I bought mine almost two years ago and i thought it didn't work, because the volume was too low. And turned out that i was being too dumb to use it lol, i Just needed to tap a couple of times on the right earbud...
Its a shitbuds when im on jogging and i get sweat it constantly automatically turning of and on it happen few times during my jog and now it wont power on anymore. Its not water-resistant.
We apologize for any inconvenience caused. Please reach out to our support team at support@itruefree.com, and we will assist you promptly. Thank you for your understanding!
Mine doesn't reset when i do the procedure like you said in the video
What have tested these for sweat and water? I sweat a lot and need them for sports
What i do if only one charge 😢?
We apologize for any inconvenience caused. Please reach out to our support team on itruefree.com/, and we will assist you promptly. Thank you for your understanding!
how does it switch devices? I thought it can connect 2?
Dear Customer,
Yes, the O1 earbuds support multipoint/dual connection. You can activate the function in Truefree App. Please check our latest video to see how to connect the earbdus to two devices simultaneously. Thanks.
ua-cam.com/video/cYf829hP1no/v-deo.html
To get better customer service and product inquiries, please feel free to contact us at support@itruefree.com. Our support team will get back to you as soon as possible. Thanks.
I dont get what I'm doing wrong, I just bought these and I can't connect them. I followed the instructions for pairing but there is no light on the earbuds at all.
We apologize for any inconvenience caused. Please reach out to our support team at support@itruefree.com, and we will assist you promptly. Thank you for your understanding!😊
Did you remove the blue plastic?
Hello, I tried to pair with 2 devices but it doesn't work. Following all the instructions in the manual, I was able to pair with 2 devices, but when I'm listening to music on my PC and a call comes in, the headphones don't switch to the phone but stay connected to the PC. How do I make them switch automatically? Thanks.
Have you ever tried to remove the 2 plastics away?
I have the same issue, I tried many times not showing in the Bluetooth at all
U can wit app
@@AshrafFatini ok tanks, it works.
My left one randomly stopped working, managed to fix it somehow, and just did a bunch of unconncecting and holding the headphone reseat thing, bit then randomly 2 days later it stopped playing and stopped working again.
Don't know how to fix
We apologize for any inconvenience caused. Please reach out to our support team at support@itruefree.com, and we will assist you promptly. Thank you for your understanding!
Is so good one
Dont miss the app
You need a user manual to open the box without destrying everything
My right earbud touch control is not working
Same here
@@theglowaxis they never gave me any solution, so ask for a refound
My left earbud don’t want to pair. Why?
Sorry for any inconvenience caused. Please contact our support team at support@itruefree.com. We'll help you out soon.
Please rest assured that all the products from our store are backed with 12 months warranty.
Mine too
How do I update the firmware?
By app
Still trying to open the box without destroying everything
How to turn off ?
Long press will turn off
I cant find the app
Search u will find in Apk
I don't believe this. I bought mine almost two years ago and i thought it didn't work, because the volume was too low. And turned out that i was being too dumb to use it lol, i Just needed to tap a couple of times on the right earbud...
Its a shitbuds when im on jogging and i get sweat it constantly automatically turning of and on it happen few times during my jog and now it wont power on anymore. Its not water-resistant.
We apologize for any inconvenience caused. Please reach out to our support team at support@itruefree.com, and we will assist you promptly. Thank you for your understanding!
You realize that writing black on black is not your best option , i give up , i m returning them