I ordered mine from the Walmart app. (The fact that ut was more than half off shoulda made me think twice..but, broke chick problems coupled with "2 cats who are about to move" whoas got to me.) It didn't come with ANY of the hardware (no screws, bolts, double-sided dowel screws (ive heard many names), not even an Allen wrench. Just the tower itself and the instructions. A week later, they send the hardware. They weren't separated by type. Just put into a FedEx sack and shipped. Yet, and still! They didn't send all the pieces. The package came a day early..you think that'd be good news. NOPE! 2 weeks later, and I still cannot build the complete tower. I moved my cats in 2 days ago. They're in need of a high point and do nit have one. Now; my once loving, responsive, aware, and attentive service animals does nothing but overgrown, drink water, and sleep under the dinningroom table at the furthest most chair. His "sister" can't even get a response when she grooms him. All because of 6 missing pieces. Yes, i went to Walmart , home depot, and what serve as an Ace in this town (I'm legally blind and have seizures. So, I can't go anywhere else..small town). They don't have that item. I emailed the seller about the fact thT I'm still missing pieces and haven't even recieved the automated message confirming they've recieved my email
Hello Sorry for the inconvenience. We will have Walmart customer service contact you immediately. And provide you with a satisfactory solution. Looking forward to your reply
@@foowinoutdoorchoice1326 I appreciate the response. I must confess myself quite pessimistic. However, I remain open-minded that someone will make this right. A cat who, with no training, has saved someone's life does NOT deserve to be this down-hearted. Instead of a tall cat tree; i have 2 cat houses and 3 cat beds, that are on the family room floor.
@@foowinoutdoorchoice1326 I'm looking forward to the results of you taking action. Neither myself nor my fiance can find this part anywhere locally. Needless to say, should we have to come out of pocket and purchase them; we will reach out to your company for the funds to do so
I ordered mine from the Walmart app.
(The fact that ut was more than half off shoulda made me think twice..but, broke chick problems coupled with "2 cats who are about to move" whoas got to me.)
It didn't come with ANY of the hardware (no screws, bolts, double-sided dowel screws (ive heard many names), not even an Allen wrench. Just the tower itself and the instructions. A week later, they send the hardware.
They weren't separated by type. Just put into a FedEx sack and shipped.
Yet, and still! They didn't send all the pieces.
The package came a day early..you think that'd be good news. NOPE! 2 weeks later, and I still cannot build the complete tower.
I moved my cats in 2 days ago. They're in need of a high point and do nit have one.
Now; my once loving, responsive, aware, and attentive service animals does nothing but overgrown, drink water, and sleep under the dinningroom table at the furthest most chair. His "sister" can't even get a response when she grooms him.
All because of 6 missing pieces.
Yes, i went to Walmart , home depot, and what serve as an Ace in this town (I'm legally blind and have seizures. So, I can't go anywhere else..small town). They don't have that item.
I emailed the seller about the fact thT I'm still missing pieces and haven't even recieved the automated message confirming they've recieved my email
Hello
Sorry for the inconvenience. We will have Walmart customer service contact you immediately. And provide you with a satisfactory solution.
Looking forward to your reply
@@foowinoutdoorchoice1326 I appreciate the response. I must confess myself quite pessimistic. However, I remain open-minded that someone will make this right.
A cat who, with no training, has saved someone's life does NOT deserve to be this down-hearted.
Instead of a tall cat tree; i have 2 cat houses and 3 cat beds, that are on the family room floor.
@@foowinoutdoorchoice1326 I'm looking forward to the results of you taking action. Neither myself nor my fiance can find this part anywhere locally.
Needless to say, should we have to come out of pocket and purchase them; we will reach out to your company for the funds to do so
@@foowinoutdoorchoice1326 hopefully, with your help, we can work this out