Absolutely brother, Indian managers think they are dictators in office but when you show you're capable of break their jaw they understand their limit and try to engage with you. Don't know how it works in South but in Gujarat I use it
I have 18 years of experience in an Indian IT Company ,what I am seeing today in IT industry is some selfish souls fighting for their survival ,all are in a rush to save their job due to some insecurity feeling or whatever and in the rat race they play all kind of politics and never appreciate other people’s good works and if they see someone is good then will try everything against him making him leave the job and go -We should understand one thing in life -“Blowing out someone else's candle won't make yours shine any brighter”.Be empathetic ,keep on learning ,Crux is learning the latest technologies ,spend time with family and friends and give priorities to yourself because in your job you can be replaceable anytime !Its Life that matters ❤and it’s short .
I have 14 years IT exp. Its the Indian origin client manager who are always harsh & rude. Whereas US UK ppl will always speak with professionalism inspite of adverse situation.
Yar, don't take any loans. Buy resale car in 5L. Stay in rented apartment. Keep all the salary in account itself. Where ever and whenever you feel someone is disrespecting, and treating you as slave, not letting you to work stressfree , leave the job or place immediately. Dont stuck in own house or permanent jobs . Be flexible. Live your life. Don't encourage any bad behaviour of any body. Be very kind to everyone. Spread it. Happy freedom 🎊 To all the young men, understand that corporate companies are eating you young life and energy, banks are trapping you with credits and loans. Society is eating you with abnormal expectations like burdening with unmatched partner and kids. As soon as you turn 45, no one wants you.
@Tempest0806 bhaiya my papa also advises the same i have started preapring for governemnt jobs , but fomo of not geeting placed and self independent is killing me i am geting depressed day by day bhaiya.
You are absolutely right Pawan. Also I think the problem here is in our country there're plenty of IT engineers, if one leaves, atleast 10 people or more will be ready to take the job. High availability of IT engineers from India who are agree to work on low salaries and ready to work 16-18 hours per day, even on weekends. If people start saying NO, reject offers from such cheap employers only then they will realize what is the value of an engineer. Indians ditching fellow Indians. Also people have their own financial and career circumstances. Bank loans, Emi, family, kids everything needs money. What should one do?
At first all engineers need to learn some amount of financial management, then they need not to bind themself to loans and EMI and company wont be able to play with them. Actually after getting a high CTC in initial stage of career , they try to elevate their life style by forgetting the simplicity.
There is no bonded labour in this country. Why don't I see 1% if those complain start their own venture and run it the way they expect others to run🤔🤔?
Very Well said. The problems is not just how the clients see them. These people internally see themselves as coolies or beggars and never try to improve themselves. I left one of the companies to a product company for similar reasons. After this I never accepted opportunities from Consulting companies as I thought it might bring the same atmosphere.
Very well put. Client superiority and management of service company forcing employee to keep client happy, the employees of service company need to behave like "peoples of Red light area in Bombay for 24X7"
I'm glad rest of you are opening up. This has to be serious issues to discuss on if one want to achieve something in corporate. Especially for newbies coming directly from colleges should aware about such issues 😕.
Correct, my client is indian and he is like he can put call whenever he wants according to his preference and we are forced from our organisation to make them happy by attending calls and making docs for them and doing whatever they say to do.
This happened with me as well I joined a US based startup founded by Indian folks hoping to see a great environment... But very soon I realised i have landed into a toxic bait!!! The toxic work culture, abusive manager ( he was an Indian and ironically he was the one who referred me there just for the greed of referral bonus) had screwed up my peace of mind... When I finally came out and spoke about it I was laid off the next month and that too without any notice or severance!!! I am glad I got laid off !!!!at least I got out from there😊
The key is to be very skilled and have almost 2 years of emergency fund . That will give us ego and confidence and the satisfaction of living a healthy life
Absolutely right. With money support cones self confidence, which again will help to face issues calmly. But question is having 2 years of financial independence, especially when you are married and have commitments like loans etc.
@@vijayanand9863 yes that’s the issue but controlling small desires for 1 to 3 years can help us. Also it is good to go for second source of income. It can be shares trading or teaching or UA-cam or just another part time job.
Very well conveyed the challenges. This story is not limited to IT Services but also to the IT product companies setting shop in India. Perspective of Indian workforce has become of that a "sweat shop" in the minds of clients especially from the west. I blame the Indian management to constantly put us in that spot. Only objective of these companies is to get good billing and make more profits.
Its not their problem, its the problem with us, many IT service company have just mediocre average employees, thats why they hire robots, thats why they have criteria like no gaps in education or job, 60% in all semesters etc. because they want robots who can follow the system, but Generation Z are changing, they are not like 90s kids.
I had a friend going through same issues in one of top 3 Indian service based companies. Project deliveries were very time bounded for him, no clarity on requirement. plus, a lady manager with no IT knowledge, constantly pressuring the team to deliver without listening to the team, without doing anything on ground. My friend who came from a very good US project with good work culture when tried to take initiatives to solve the problems, it hurt her ego. He was severely scolded, lectured on. After 1 month he found an offer outside & left company after another 3 months. by the time he left the company, the project was scrapped from the IT company & it paid a heavy fine as per contract for not being able to meet deadlines.
💯 % agree with the observations in this video by Pavan. I also had faced similar injustice in a IT company. For a process there was a rule that if XYZ problem came, than it was to be accelerated as critical to support team and they were supposed to solve it in one hour. For us in India even on Christmas 25 Dec we had to work though Europe team got an holiday .Unfortunately that day the XYZ problem came and we accelerated via email as critical to support team as per the defined process.. Can you guess when they attended to this? On 2nd Jan. Yes... They were supposed to solve it in an hour but it took them at least seven days before anyone at Europe was on duty. No action was taken on anyone there though live platform on real time was adversely affected. Neither did our Indian management did anything. Now just imagine if this would have happened in Indian hub, than by the 7th day how many indian employees would HR had fired? This injustice needs to go. People in India need to speak with courage. I did on more than one such situation, though no one supported. Still I would raise my voice on any such future situations.
I am in service-based company, with europeon client, developement-cum-maintainance project; Though the project is descent, not very good nor that bad. We also have WFH-WFO hybrid env. But I feel team is very less interactive, not helpful that much, getting reply of sr. dev takes hours, in initial training we got some docs and few live videos, but not that good ... now coming to working 20% dev work, 80% maitainance work like fixing/rewriting code with better algo, analysing logs to understand bug etc. , and no one in our side teams know or understand whole project architecture fully, and various different features of it, many times we just need to check project internal docs, many things are not found there, we keep looking for days, and side by side team lead will say, wwhy nothing is happening, even though lot of work is going on; then our team lead will not directly threaten, instead indirecty she will say that last time you got very good rating, I want you to work hard and get that rating this time also (indirectly threatening of giving bad rating) .... coming to client , only POs (Product owners) meet customer daily, we only meet sometimes or chat them, but on christmas they go on 2 weeks vacation as well as on mid-summer eve (their festival), but we don't get such long vacation in any festival;; on friday, client said that he is already preparing for weekend, so will not check much things now, but we fear to say that (when TL asked me to work on saturday as well);; though i feel europeon clients never forced us, only our managers or onsite people do ... timings are ok, bcs I drop by right time or max 2 hours over work, few folks still keep working idk why ; my team does not seem that passionate like my old team during internship at product-based company (I got its ppo too, which I did not accepted doing huge mistake by choosing service company)
@@AlphaCentauri2 and these foreigners are smart. In one IT firm, they used to ask the Indian hub to give a written commitment three months before Christmas as to who would be available for full time work between 25 Dec to 2nd Jan.
@@samirbhalerao5579i don't know about that, bcs this info do not reach us .... How do you get this info... though we are getting getting 1 day holiday on x-mas, but not 1-week like europeon client
I am in Infosys and I am facing the same, we are working overnight where client is billed for night allowance but were not given any allowances as such
I switched job from a startup to Exl which is a considered as a good company in data domain. Initially i was very happy as it was technically my first job i was working as an intern in the previous company. Happiness didn’t last long as i found that the senior manager was basically a bully and there were no considerations of professionalism. Everyday it was like somebody is looking down the barrel of his gun . Rudeness, gaslighting was on top. Everyone in the team was just checking on their part as they didn’t wanna get dragged into a conflicting situation. The onslaught lasted for 5 months now i had quit the job.
Yeah i left 1 week back for the same reason. Even the senior engineers and project leads are working just for saving their jobs, no appreciation for creativity or new approach for solving the problem. What i have learned is 'You Are Responsible For Your Own Suffering'. If things don't work out leave that shit. Service sector is good for nothing, i would rather stay unemployed than work there as a fresher.
I want to get out of this awful position as soon as possible. The true issue, though, is that I can't seem to find a clear way out of this situation. As things are right now, I fear that I will be locked here forever. Despite being alone, I have no alternative sources of money or places to go. The trade-off appears unfeasible and worse.
Being in a service based company made me totally disappear from Earth. I too left that job and started to earn skill credentials to work independently.
Is this something positive vlog?? Coz nowadays many vloggers used to scare and make people's insecure about IT jobs. But inreality they arw all well settled in their jobs or earned so much, retired now and lecturing people. Noone wants to say positive things in it and motive them.
Any corporate job in general, is basically modern day slavery. I’ve worked 20 years in some of our biggest MNC’s in the country. It’s best to find an alternate source of income and be independent, for instance I have started trading the stock market and see myself quitting my regular job in about a year and making 5-10 times more money. There are a hundred ways to make money, people just need to gain knowledge, skills, and be open to trying new things instead of being stuck in a secure but dead-end job.
I think starting to make fast food at home and selling platforms like Zomato aur swiggy..is much better than IT job because I make sandwiches and sell online I make more than 80k a month in ahemdabad..
Very well explained. I have worked in service CMP, startup as well as product CMP. You are absolutely correct on the cons of working in service CMP and most of the talented people I have seen get frustrated because of abusive behaviour and micromanagement in spite of having good knowledge and skills.
Great topic. I have seen this kind of a situation play out. Thankfully haven't been at the receiving end of it. Thanks to my first PM who had a simple statement, "you do quality work and I will take care if any trouble that comes you way". He blessed me with a psychological safety such that I learned to say no and bot suffer fools. Today, I strive to provide the same to my teams. Be good, be smart and don't suffer fools.
I have multiple years of IT experience, Finance industry and mining industry. I would say still the way the clients of IT speak is far more polished that other industries
This used to happen with me in reputed organizations like BOFA, where people from Onsite team used to shout directly without knowing the issue....and our managers never used to help it.
I recognized this issue long ago. I have 10 years of experience and worked in 5 top MNCs, got A and B ratings, retention bonus etc, still I focused on my salary increase and always moved ahead. I am on my way to joining next company and also preparing for product based company as well.
Thanks. Idk if this heals, but it feels that there is someone who understands the situation. I will keep the solutions in mind. Thanks. You are helping in calming the mental space also. Means a lot.
We all have been through these struggles in the initial phases of working in Service Industry. But, I learnt a lesson from it, intead of replicating what was done to me by management in my 12 years of experience. I have always tried to reciprocate the cons, for my team and making sure they have a healthy environment. Its very simple before saying yes or no, just weigh in your team's current situation. Clients always understand if we want to make them. If one is given a higher role, it should be used like a leader, even though if it comes with consequences. Always be remembered for good.
Well said Pavan, I started my career from product based company and never did this to my support colleagues(contract staff) but after started working with service based company supporting as a vendor/contractor I faced this and there was no support from my own company as well. Now thinking of choosing only product based company as my next engagement (If possible).
This is very apt. Not only are they working long hours, these are so odd hours and these continuous calls disturb the entire family. We have to constantly hear their conversations. Not only these guys have client calls during odd hours but even their internal reviews happen during odd hours just because some manager is located in a different time zone. I think if this issue is not addressed quickly, I would strongly urge them to use their unions to put pressure and if need be go on a one day token strike. If that does not help, then they should go on strike indefinitely. But this should happen across companies. Not just in one company.
I have worked in the manufacturing industries for a quarter century, when the labor unions were strong. The workers would take no nonsense from the supervisors. It is necessary to reintroduce labor unions in the IT sector too.
Thanks for bringing up the hearts of millions of Support Guys. My experience of 25-odd years suggests "Creating passive Income from the First Day of Your First Job and nurturing throughout your career ". That I missed in the excitement of getting my first paycheck, but many of my peers did and now they are much happier.
Indian corporate set up is exhausting! What people achieve easily in 4-5 yrs of their career working in US or UK , it takes 12-15 years of slogging in India to achieve the same, without any personal life and family time , unfortunately not everyone is able to survive in this brutal atmosphere, specially the good people with self respect. Keep your spine and self respect at home once you enter the corporate setup because people here are spineless and shameless and yes “Nobody is your friend “
What Indian IT employees earn in 10 years will take 40-50 years in most other white collar jobs. Perspective matters. IT employees are some of the most pig headed people with no talent in our country.
I think cheap resources is correct statement, i worked as TL in big MNC, i stood up the process from zero and there was no escalation everything was smooth with captive employees. But suddenly they outsourced to Wipro because it was cheap and they charged on per request basis i.e. apx 7-8 USD per request. But the dark side is the entire process has fallen their customers face issue like delay and quality, most of the employees were just 12th pass and pursuing graduation . They think like they can train anyone but they can't bring humility, ownership, accountability and zeal to improve the process and work as a team
I face this everyday at infosys I work very hard and late but client and managers are assholes, I m underpaid but overwork. Please don't join this companies
First thing i remembered after seeing this video is pushpa movie, where allu arjun starts to deal with people who want sandalwood instead of going through mangalam sreenu, in fact why he does that is coz we have sandalwood, we should demand the money and people who want sandalwood should not demand. Let me elaborate so if India is having cheap skilled labour, we (Indian IT) need to demand the money from client and stop treating client as God, coz we are the upper hand here, but IT companies have made it in such a way that these people are ready to lick anything and make the clients as God.. first thing is we need to start considering our talent and have confidence on us and not on client coz Client doesn't have any other option for skilled labour, they have to come to India for it
People those who don't want to work in IT services put them into hardcore sales and marketing for few years they will realize what IT jobs are offering you now, every jobs and profession has it's own pros and cons
The same situation I faced while working with bnym banking account of wipro. For small small things you need to raise tickets and get the accessbility permissions, for which also client take amount of time to just approve. Then you will start work and after completing it while merging the code you need to resolve merging issues with client persons also. Everything is time consuming and at the end you will get exhaust by work in order to meet the timelines and on top of that you will get mental torture from client in return.
I have 13+ years of experience in IT support profile and I find wherever Indians in top management there is politics, favourism and unprofessional manner.
With all respect, no, they don't say "Cheap Resources" and all. This is not how it works. I am also a Management Consultant, and I know this space. Cheers!!
Terrible video. Shame on you, Pavan, for spreading such hate against service companies. No wonder you could not spend much time with Accenture and McKinsey. You need to attend some basic trainings on how to work in an organisation.
Joining a service based company after 5yrs of experience has really ruined my career. Its 6am now and i am waiting for the client to do deployment so that i can do validation and make documents of it and this is the scenario of every day for us, working late nights and waking early n go to office after all these things.From last 1yr instead of coding i am just creating the documents for client and their devs. Still after doing all these things no appreciation from client infact negative feedback and no increment from my own company😢 if anyone get chance than plz don't join these service based exploiter giants.😮
That's obvious but the feeling you got when you know the answer but you have to support your manager who is not a technical guy in his answer and if that does not work the fault is with you only
@@varunaggarwal7126 The problem is with everyone who has taken huge loans....and stuck in a trap....so one has to work or be an independent consultant which some times dies not guarantee fixed income.
For all the follies you mentioned about IT Services company, fact is, they are the biggest employer in India and giving a decent livelihood to the young workforce. The domestic workspace, across all industry sectors, is much worse and unprofessional.
Very true representation of service companies. I worked in both services and product based companies and I can say Product based companies treat their employees as intellectual property and take good care of them. However in product based companies job security is not that much compared to service companies.
Very true. As long as India stays cheap, this is will continue. We need something innovative that is built in India with global footprint....now its other way around.
In IT, only non-skillful, non-competent and the ones who just occupy bureaucratic chairs in the organization, become boot-lickers and then they start rotting the organization by multiple means. The challenge is to eliminate such positions time2time so that long term sustainability is ensured in the interest of many other employees.
I have been working with service based organizations for over 10 years now. I have never had this kind of conversation with a client(I have worked with American, European, Asian, African clients). I personally feel that it depends on an account leadership, how they maintain a fine balance. I strongly feel that clients(there may be exceptions), in general, will always try to be supportive unless they are being fed lies. All this mess boils down to poor estimation, having lack of technical spokespersons on onshore location representing an account. I personally have never felt let down by my leadership (and I am thankful for that) or by a client.
People forget that what they earn in IT in 15 years, most other white collar jobs will make them work for 50 years for the same salary. Perspective matters. This is missing in most Indian IT employees, most of whom are actually fit for nothing and have no talent.
Its true. In a new project, since one month I am struggling to setup zscalar on my machine. No help from client. I am doing my tasks using some workaround with aws workspace 😢
Managers and other leads glorify employees who can stretch and work late evening hours, just to respect the unreasonable timelines set for pleasing clients, that too with a few members team. Managers should keep enough resources in the team so that there's less load on one team member.
I have been in IT for 20 years. I have not come across one disrespectful client. They have been demanding, but most of them are generous and understanding. I will attribute such experience of your IT staff to the incompetent leadership inside the company. They are not able to groom people well and stand up to the demands of serving an IT client. Service industry is like a restaurant. You have owner, duty manager, chefs, waiters, cleaners. The rude behavior would be attributed to searching for a scapegoat when top leadership is not able to admit their mistakes. Beat the waiter for poor tasting dishes, will that help? I love my job and it is very very demanding. However, worth the blood and sweat.
You have said it as it is, without sugarcoating. I have known people working in IT companies who can’t take leave without the client’s consent. Little wonder that UR Ananthamurthy called them Cyber cookies. Frankly I think their lives are getting wasted without acquiring any marketable skills.
It's just Politics that you see especially in Hyderabad based firms. The criteria to become a Director is that you should play Victim card, complain to HR against your Managers, be poor in vocabulary & written skills and be a part of political group that does politics for each and everything.
Pavan - I see that you have a very negative approach and try to express these in your videos. Even though some of the points you highlighted are very valid, I still see a lot of negativity. Nevertheless, one consistent thing I see in your videos is that you always wear a Hollister polo 😂🤣
Atlist IT guys are getting handsome salary in other sectors and traits employees have same corporate pressure and also don't have enough money...in simple words it's a slow deth for other sector employees.
The lack of IT employee UNION in India like other jobs is one of the reasons why employees could not get enough support from the colleagues to escalate injustice happened to them.
This is very true. Managers will treat you like slaves in service based company. I suggest even freshers should not look for a job in service based companies.
Pavan Sir do you think this attitude and kind of lack of coordination is the reason for stress and other health problems among IT employees which can be avoided where employees are cared by management and clients
I have a few of my team members who work precisely for 8:30 hrs every day at Bangalore and customers keep renewing their contracts...it's about efficiency as well ....if a customer is buying in the name of cheap labor....they are doomed as well...
Simple rule :- if you are in job you can have to listen from managers,leaders and client so try to build your own something so that you could be free from mentally stress.
So many things that are crux of the problem: Service company sales who wants to hit their targets by selling their employees as cheap labor, Account managers who does not understand client and their own employees, clients who doesn't know what they want , service company employees who does not speak up and were told to say Yes for unrealistic timelines... bottomline is chaos.
I worked in a large multi national org. As an fte and had a major intl. Consulting firm in the offshore. I used to literally spoon feed the offshore team but still they don't deliver . If there are 4 people in my team only 1 would do a slightly decent job. I work in services company now onsite and offshore people in my team didn't work even an hour a day . Only a couple of projects had good offshore . But most of the time offshore team barely works 1 or 2 hrs a day. 0:02
I just wanna to leave IT job with 2LPM and 8+ yrs experience as I got selected as a Government 10+2 CS teacher near to my hometown with only 50K salary.I am about 33 yrs old and decided to make my life easy with security of job fair. Is it my good decision ?
Worked in software for three years. After 2020 for some years couldn't find a stable job in software, so started prep for govt job. recently missed a state police job in 0.5 and 2 marks in different jobs in same police dept. More exams to come in 2024, I'm thinking to continue my preparation till 2024 april/may. Any suggestions to this ex-software guy?????(scared of layoffs/instability going on in software, in case I stop govt job prep and come back to software)
Worked in IT for a long time…BUT never had a client talk like this. The only foreign clients who were bit of assholes were American Indians(a few Pakistani Americans but they were very few anyways) when talking to Indians. Every job has its hazards… it’s all demand and supply and market forces. Delays in software deliverables is a common everyday thing not some exotic…no big deal..
I want to point out that the Indian managers are like the way you have described. They are the ones who ask such questions. And if the client has an Indian manager, then it’s the same case. In my recent project, whatever you have told is happening from both our client manager and our internal manager. They don’t solve the problem, rather create new ones and demotivate employees. I am a manager myself. I don’t use such harsh words that demotivate my team. Buy I try to educate them and motivate them rather than venting out my anger. But on the contrary, the client manager who is an Indian and settled in the US, asks me these questions. Now I have to shield my team from such abuses and take it on me and motivate my employees to meet the tight deadlines. If the client manager is of foreign origin, then they do not use such a language. They are very supportive. But our Indian managers are the worst
I think clients are relatively less rude than our own managers or leaders.
true
Because clients not telling you directly.client telling to your manager
Absolutely brother, Indian managers think they are dictators in office but when you show you're capable of break their jaw they understand their limit and try to engage with you. Don't know how it works in South but in Gujarat I use it
😊
right
I have 18 years of experience in an Indian IT Company ,what I am seeing today in IT industry is some selfish souls fighting for their survival ,all are in a rush to save their job due to some insecurity feeling or whatever and in the rat race they play all kind of politics and never appreciate other people’s good works and if they see someone is good then will try everything against him making him leave the job and go -We should understand one thing in life -“Blowing out someone else's candle won't make yours shine any brighter”.Be empathetic ,keep on learning ,Crux is learning the latest technologies ,spend time with family and friends and give priorities to yourself because in your job you can be replaceable anytime !Its Life that matters ❤and it’s short .
Now I feel, these IT Companies killing Talents in India by demotivating them.
100% true
Many are not interested learn or updates their skills feel the pressure ,harm to others.
When you work for a job & at the same time learning new technologies as you advised, when will you give time for friends and family?
Hi I am a college student and curious to know how is the industry from 5 years from now as per your experience?
I have 14 years IT exp. Its the Indian origin client manager who are always harsh & rude. Whereas US UK ppl will always speak with professionalism inspite of adverse situation.
Realise that a company such as Google also started firing people only after getting an Indian CEO
Ram rajya Castism culture 😢
@@neo3823so ja bhai
Yar, don't take any loans. Buy resale car in 5L. Stay in rented apartment. Keep all the salary in account itself. Where ever and whenever you feel someone is disrespecting, and treating you as slave, not letting you to work stressfree , leave the job or place immediately. Dont stuck in own house or permanent jobs . Be flexible. Live your life. Don't encourage any bad behaviour of any body. Be very kind to everyone. Spread it. Happy freedom 🎊
To all the young men, understand that corporate companies are eating you young life and energy, banks are trapping you with credits and loans. Society is eating you with abnormal expectations like burdening with unmatched partner and kids. As soon as you turn 45, no one wants you.
Well said 👏
@Tempest0806 bhaiya my papa also advises the same i have started preapring for governemnt jobs , but fomo of not geeting placed and self independent is killing me i am geting depressed day by day bhaiya.
You are absolutely right Pawan. Also I think the problem here is in our country there're plenty of IT engineers, if one leaves, atleast 10 people or more will be ready to take the job. High availability of IT engineers from India who are agree to work on low salaries and ready to work 16-18 hours per day, even on weekends. If people start saying NO, reject offers from such cheap employers only then they will realize what is the value of an engineer. Indians ditching fellow Indians. Also people have their own financial and career circumstances. Bank loans, Emi, family, kids everything needs money. What should one do?
At first all engineers need to learn some amount of financial management, then they need not to bind themself to loans and EMI and company wont be able to play with them. Actually after getting a high CTC in initial stage of career , they try to elevate their life style by forgetting the simplicity.
@@padhysatya where can we learn it
cheap labour + cheap consulting + Cheap pyramid governance + Cheap work culture...list goes on and on
There is no bonded labour in this country. Why don't I see 1% if those complain start their own venture and run it the way they expect others to run🤔🤔?
@@chaitanyavoolapalli1731Average victim blaming bootlicker Indian mentality.
And yet narayanmurty wants us to work 70 hours a week so that the labour becomes more cheap and attracts more clients 😂
Cheap work culture😂 zabardast tha guru
I worked for 16 years and my current package is still less than a fresher in the US.
Very Well said. The problems is not just how the clients see them. These people internally see themselves as coolies or beggars and never try to improve themselves. I left one of the companies to a product company for similar reasons. After this I never accepted opportunities from Consulting companies as I thought it might bring the same atmosphere.
Very well put. Client superiority and management of service company forcing employee to keep client happy, the employees of service company need to behave like "peoples of Red light area in Bombay for 24X7"
Agree. Which company do you work? I would avoid that organisation.
100% correct
@@EmpoweringPerson All service based companies are same in this matter.😢
Moral of the story: Do NOT take escalations seriously... 😂😂😂
FIR thodi hai? 😂
Moral of the story : They are Key Pushers , not high tech , only business sw, bpo
I'm glad rest of you are opening up. This has to be serious issues to discuss on if one want to achieve something in corporate. Especially for newbies coming directly from colleges should aware about such issues 😕.
It happens when client is from india staying in USA ..if client is US nationality one can enjoy the work..no stress at all
Absolutely True
Correct, my client is indian and he is like he can put call whenever he wants according to his preference and we are forced from our organisation to make them happy by attending calls and making docs for them and doing whatever they say to do.
This happened with me as well I joined a US based startup founded by Indian folks hoping to see a great environment...
But very soon I realised i have landed into a toxic bait!!! The toxic work culture, abusive manager ( he was an Indian and ironically he was the one who referred me there just for the greed of referral bonus) had screwed up my peace of mind...
When I finally came out and spoke about it I was laid off the next month and that too without any notice or severance!!!
I am glad I got laid off !!!!at least I got out from there😊
Same in case of indians from Australia
Agree
The key is to be very skilled and have almost 2 years of emergency fund . That will give us ego and confidence and the satisfaction of living a healthy life
2 years emergency fund😢
@@AmalDevYT it is possible if you’re in IT with 4 to 5 years of experience
Absolutely right. With money support cones self confidence, which again will help to face issues calmly. But question is having 2 years of financial independence, especially when you are married and have commitments like loans etc.
@@vijayanand9863 yes that’s the issue but controlling small desires for 1 to 3 years can help us. Also it is good to go for second source of income. It can be shares trading or teaching or UA-cam or just another part time job.
@vijayanand9863 what loan you have? Why did you buy car?
Very well conveyed the challenges. This story is not limited to IT Services but also to the IT product companies setting shop in India. Perspective of Indian workforce has become of that a "sweat shop" in the minds of clients especially from the west. I blame the Indian management to constantly put us in that spot. Only objective of these companies is to get good billing and make more profits.
True. The situation is the same in product based companies in India.
Its not their problem, its the problem with us, many IT service company have just mediocre average employees, thats why they hire robots, thats why they have criteria like no gaps in education or job, 60% in all semesters etc. because they want robots who can follow the system, but Generation Z are changing, they are not like 90s kids.
@@nimbupaani6335IT Based Human Robots 😂😂😂😂
I had a friend going through same issues in one of top 3 Indian service based companies. Project deliveries were very time bounded for him, no clarity on requirement. plus, a lady manager with no IT knowledge, constantly pressuring the team to deliver without listening to the team, without doing anything on ground.
My friend who came from a very good US project with good work culture when tried to take initiatives to solve the problems, it hurt her ego. He was severely scolded, lectured on.
After 1 month he found an offer outside & left company after another 3 months. by the time he left the company, the project was scrapped from the IT company & it paid a heavy fine as per contract for not being able to meet deadlines.
Women ☕
@@OptimusPrime-eu1si😂😂😂😂
💯 % agree with the observations in this video by Pavan. I also had faced similar injustice in a IT company.
For a process there was a rule that if XYZ problem came, than it was to be accelerated as critical to support team and they were supposed to solve it in one hour. For us in India even on Christmas 25 Dec we had to work though Europe team got an holiday .Unfortunately that day the XYZ problem came and we accelerated via email as critical to support team as per the defined process..
Can you guess when they attended to this? On 2nd Jan. Yes... They were supposed to solve it in an hour but it took them at least seven days before anyone at Europe was on duty.
No action was taken on anyone there though live platform on real time was adversely affected. Neither did our Indian management did anything.
Now just imagine if this would have happened in Indian hub, than by the 7th day how many indian employees would HR had fired?
This injustice needs to go. People in India need to speak with courage. I did on more than one such situation, though no one supported. Still I would raise my voice on any such future situations.
North America & India is the same nowadays for work. Europe is a heaven.
@@nihalpai7241how ? do one need overwork in usa too and maybe sometimes on weekend? At least there they might be getting overtime pay
I am in service-based company, with europeon client, developement-cum-maintainance project; Though the project is descent, not very good nor that bad. We also have WFH-WFO hybrid env. But I feel team is very less interactive, not helpful that much, getting reply of sr. dev takes hours, in initial training we got some docs and few live videos, but not that good ... now coming to working 20% dev work, 80% maitainance work like fixing/rewriting code with better algo, analysing logs to understand bug etc. , and no one in our side teams know or understand whole project architecture fully, and various different features of it, many times we just need to check project internal docs, many things are not found there, we keep looking for days, and side by side team lead will say, wwhy nothing is happening, even though lot of work is going on; then our team lead will not directly threaten, instead indirecty she will say that last time you got very good rating, I want you to work hard and get that rating this time also (indirectly threatening of giving bad rating) .... coming to client , only POs (Product owners) meet customer daily, we only meet sometimes or chat them, but on christmas they go on 2 weeks vacation as well as on mid-summer eve (their festival), but we don't get such long vacation in any festival;; on friday, client said that he is already preparing for weekend, so will not check much things now, but we fear to say that (when TL asked me to work on saturday as well);; though i feel europeon clients never forced us, only our managers or onsite people do ... timings are ok, bcs I drop by right time or max 2 hours over work, few folks still keep working idk why ; my team does not seem that passionate like my old team during internship at product-based company (I got its ppo too, which I did not accepted doing huge mistake by choosing service company)
@@AlphaCentauri2 and these foreigners are smart. In one IT firm, they used to ask the Indian hub to give a written commitment three months before Christmas as to who would be available for full time work between 25 Dec to 2nd Jan.
@@samirbhalerao5579i don't know about that, bcs this info do not reach us .... How do you get this info... though we are getting getting 1 day holiday on x-mas, but not 1-week like europeon client
I left Infosys not because of client but because of managers and sub managers did what you said in this video.
I am in Infosys and I am facing the same, we are working overnight where client is billed for night allowance but were not given any allowances as such
I switched job from a startup to Exl which is a considered as a good company in data domain. Initially i was very happy as it was technically my first job i was working as an intern in the previous company. Happiness didn’t last long as i found that the senior manager was basically a bully and there were no considerations of professionalism. Everyday it was like somebody is looking down the barrel of his gun . Rudeness, gaslighting was on top. Everyone in the team was just checking on their part as they didn’t wanna get dragged into a conflicting situation. The onslaught lasted for 5 months now i had quit the job.
So relatable video, Pavan! Thank you so much for the solution part
Yeah i left 1 week back for the same reason. Even the senior engineers and project leads are working just for saving their jobs, no appreciation for creativity or new approach for solving the problem. What i have learned is 'You Are Responsible For Your Own Suffering'. If things don't work out leave that shit. Service sector is good for nothing, i would rather stay unemployed than work there as a fresher.
I want to get out of this awful position as soon as possible. The true issue, though, is that I can't seem to find a clear way out of this situation. As things are right now, I fear that I will be locked here forever. Despite being alone, I have no alternative sources of money or places to go. The trade-off appears unfeasible and worse.
Being in a service based company made me totally disappear from Earth. I too left that job and started to earn skill credentials to work independently.
@@user-my7eg3dy3fwhich company you are working for
@@user-my7eg3dy3f start giving interview bro, activate ur job profile, as soon u find new job ressign bro
@@aman-alyticsdisapeer from earth means?
Is this something positive vlog?? Coz nowadays many vloggers used to scare and make people's insecure about IT jobs. But inreality they arw all well settled in their jobs or earned so much, retired now and lecturing people. Noone wants to say positive things in it and motive them.
Any corporate job in general, is basically modern day slavery. I’ve worked 20 years in some of our biggest MNC’s in the country. It’s best to find an alternate source of income and be independent, for instance I have started trading the stock market and see myself quitting my regular job in about a year and making 5-10 times more money. There are a hundred ways to make money, people just need to gain knowledge, skills, and be open to trying new things instead of being stuck in a secure but dead-end job.
Any ideas?
I think starting to make fast food at home and selling platforms like Zomato aur swiggy..is much better than IT job because I make sandwiches and sell online I make more than 80k a month in ahemdabad..
Very well explained. I have worked in service CMP, startup as well as product CMP. You are absolutely correct on the cons of working in service CMP and most of the talented people I have seen get frustrated because of abusive behaviour and micromanagement in spite of having good knowledge and skills.
Great topic. I have seen this kind of a situation play out. Thankfully haven't been at the receiving end of it. Thanks to my first PM who had a simple statement, "you do quality work and I will take care if any trouble that comes you way". He blessed me with a psychological safety such that I learned to say no and bot suffer fools. Today, I strive to provide the same to my teams. Be good, be smart and don't suffer fools.
I have multiple years of IT experience, Finance industry and mining industry. I would say still the way the clients of IT speak is far more polished that other industries
This used to happen with me in reputed organizations like BOFA, where people from Onsite team used to shout directly without knowing the issue....and our managers never used to help it.
I recognized this issue long ago. I have 10 years of experience and worked in 5 top MNCs, got A and B ratings, retention bonus etc, still I focused on my salary increase and always moved ahead. I am on my way to joining next company and also preparing for product based company as well.
Thanks. Idk if this heals, but it feels that there is someone who understands the situation.
I will keep the solutions in mind.
Thanks. You are helping in calming the mental space also. Means a lot.
We all have been through these struggles in the initial phases of working in Service Industry. But, I learnt a lesson from it, intead of replicating what was done to me by management in my 12 years of experience. I have always tried to reciprocate the cons, for my team and making sure they have a healthy environment. Its very simple before saying yes or no, just weigh in your team's current situation. Clients always understand if we want to make them. If one is given a higher role, it should be used like a leader, even though if it comes with consequences. Always be remembered for good.
Well said Pavan, I started my career from product based company and never did this to my support colleagues(contract staff) but after started working with service based company supporting as a vendor/contractor I faced this and there was no support from my own company as well. Now thinking of choosing only product based company as my next engagement (If possible).
But why did you switch from product based to a service based?
Greens on the river banks shore when u stand and look opp side. 😂😂
This is very apt. Not only are they working long hours, these are so odd hours and these continuous calls disturb the entire family. We have to constantly hear their conversations. Not only these guys have client calls during odd hours but even their internal reviews happen during odd hours just because some manager is located in a different time zone.
I think if this issue is not addressed quickly, I would strongly urge them to use their unions to put pressure and if need be go on a one day token strike. If that does not help, then they should go on strike indefinitely. But this should happen across companies. Not just in one company.
I have worked in the manufacturing industries for a quarter century, when the labor unions were strong. The workers would take no nonsense from the supervisors. It is necessary to reintroduce labor unions in the IT sector too.
Well said!! Totally agree! Our Indian it company managers and leadership has no foresight. All they want is do factory work.
Thanks for bringing up the hearts of millions of Support Guys. My experience of 25-odd years suggests "Creating passive Income from the First Day of Your First Job and nurturing throughout your career ". That I missed in the excitement of getting my first paycheck, but many of my peers did and now they are much happier.
Indian corporate set up is exhausting! What people achieve easily in 4-5 yrs of their career working in US or UK , it takes 12-15 years of slogging in India to achieve the same, without any personal life and family time , unfortunately not everyone is able to survive in this brutal atmosphere, specially the good people with self respect. Keep your spine and self respect at home once you enter the corporate setup because people here are spineless and shameless and yes “Nobody is your friend “
Seriously I’m just done and planning to move to different country once I have good 💰
What Indian IT employees earn in 10 years will take 40-50 years in most other white collar jobs. Perspective matters. IT employees are some of the most pig headed people with no talent in our country.
Thank you for this. I had a similar experience at a previous consulting job and it was a huge mental health drain.
I think cheap resources is correct statement, i worked as TL in big MNC, i stood up the process from zero and there was no escalation everything was smooth with captive employees. But suddenly they outsourced to Wipro because it was cheap and they charged on per request basis i.e. apx 7-8 USD per request. But the dark side is the entire process has fallen their customers face issue like delay and quality, most of the employees were just 12th pass and pursuing graduation . They think like they can train anyone but they can't bring humility, ownership, accountability and zeal to improve the process and work as a team
I face this everyday at infosys I work very hard and late but client and managers are assholes, I m underpaid but overwork. Please don't join this companies
Me too, even we are doing night shifts but just to please clients they aren’t charging for the shift allowance and neither providing us
Also pls dont join Accenture
@@explo824 worst company .
First thing i remembered after seeing this video is pushpa movie, where allu arjun starts to deal with people who want sandalwood instead of going through mangalam sreenu, in fact why he does that is coz we have sandalwood, we should demand the money and people who want sandalwood should not demand. Let me elaborate so if India is having cheap skilled labour, we (Indian IT) need to demand the money from client and stop treating client as God, coz we are the upper hand here, but IT companies have made it in such a way that these people are ready to lick anything and make the clients as God.. first thing is we need to start considering our talent and have confidence on us and not on client coz Client doesn't have any other option for skilled labour, they have to come to India for it
Never blame your company because it is like blaming the person who feeds you. Get another job and then blame the old company
Bro people do not leave company but managers.
People those who don't want to work in IT services put them into hardcore sales and marketing for few years they will realize what IT jobs are offering you now, every jobs and profession has it's own pros and cons
The same situation I faced while working with bnym banking account of wipro. For small small things you need to raise tickets and get the accessbility permissions, for which also client take amount of time to just approve. Then you will start work and after completing it while merging the code you need to resolve merging issues with client persons also. Everything is time consuming and at the end you will get exhaust by work in order to meet the timelines and on top of that you will get mental torture from client in return.
What I feel client are ok but our own people are difficult to handle
Govt job is best to enjoy life with satisfaction and pride .As govt are afraid of their employees .
Sad reality of not just IT services.
Same case with automation industry-sales services.
I have 13+ years of experience in IT support profile and I find wherever Indians in top management there is politics, favourism and unprofessional manner.
Very true and harsh reality.. it’s high time government intervenes or an union is formed to address these issues 😕
Clients hardly do these kind of things, but onsite managers surly do that.
With all respect, no, they don't say "Cheap Resources" and all. This is not how it works. I am also a Management Consultant, and I know this space.
Cheers!!
Exactly- this never happens. Looks like Pavan had a bad experience in the past 😂
Terrible video. Shame on you, Pavan, for spreading such hate against service companies. No wonder you could not spend much time with Accenture and McKinsey. You need to attend some basic trainings on how to work in an organisation.
Instead of IT jobs make chicken shwarma sandwich in India or just parrota or idli vada...earn well and sleep well. You are your own.boss
Joining a service based company after 5yrs of experience has really ruined my career. Its 6am now and i am waiting for the client to do deployment so that i can do validation and make documents of it and this is the scenario of every day for us, working late nights and waking early n go to office after all these things.From last 1yr instead of coding i am just creating the documents for client and their devs. Still after doing all these things no appreciation from client infact negative feedback and no increment from my own company😢 if anyone get chance than plz don't join these service based exploiter giants.😮
Which company you are in at least tell that
@@souvikmandal3991 I am in TCS bro, if possible please don't join or if you have already joined move out asap. it will be good for career.
Product based companies are also same now a days. Client and company profit are first priority than work life balance.
That's obvious but the feeling you got when you know the answer but you have to support your manager who is not a technical guy in his answer and if that does not work the fault is with you only
@@varunaggarwal7126 The problem is with everyone who has taken huge loans....and stuck in a trap....so one has to work or be an independent consultant which some times dies not guarantee fixed income.
For all the follies you mentioned about IT Services company, fact is, they are the biggest employer in India and giving a decent livelihood to the young workforce. The domestic workspace, across all industry sectors, is much worse and unprofessional.
Very true representation of service companies. I worked in both services and product based companies and I can say Product based companies treat their employees as intellectual property and take good care of them. However in product based companies job security is not that much compared to service companies.
As a teacher, you are describing the parent-teacher dynamics
Very true. As long as India stays cheap, this is will continue. We need something innovative that is built in India with global footprint....now its other way around.
In IT, only non-skillful, non-competent and the ones who just occupy bureaucratic chairs in the organization, become boot-lickers and then they start rotting the organization by multiple means. The challenge is to eliminate such positions time2time so that long term sustainability is ensured in the interest of many other employees.
I have been working with service based organizations for over 10 years now. I have never had this kind of conversation with a client(I have worked with American, European, Asian, African clients).
I personally feel that it depends on an account leadership, how they maintain a fine balance. I strongly feel that clients(there may be exceptions), in general, will always try to be supportive unless they are being fed lies.
All this mess boils down to poor estimation, having lack of technical spokespersons on onshore location representing an account. I personally have never felt let down by my leadership (and I am thankful for that) or by a client.
Hey Pavan, when you spoke I saw myself in the mirror. Your scenarios are absolutely true and I totally agree with your content.
Unfortunately truth for a lot of us
People forget that what they earn in IT in 15 years, most other white collar jobs will make them work for 50 years for the same salary. Perspective matters. This is missing in most Indian IT employees, most of whom are actually fit for nothing and have no talent.
Its true. In a new project, since one month I am struggling to setup zscalar on my machine. No help from client. I am doing my tasks using some workaround with aws workspace 😢
Just keep on switching jobs, best way to survive and maintain work life balance
Very well said.. i had the same experience in Infosys with cheap mentality managers torturing employees to the core.
Managers and other leads glorify employees who can stretch and work late evening hours, just to respect the unreasonable timelines set for pleasing clients, that too with a few members team. Managers should keep enough resources in the team so that there's less load on one team member.
I worked in Infosys, and I faced so many issues
Brilliant video, I felt like you are narrating my career history. Great job done...!
I have been in IT for 20 years. I have not come across one disrespectful client. They have been demanding, but most of them are generous and understanding. I will attribute such experience of your IT staff to the incompetent leadership inside the company. They are not able to groom people well and stand up to the demands of serving an IT client.
Service industry is like a restaurant. You have owner, duty manager, chefs, waiters, cleaners. The rude behavior would be attributed to searching for a scapegoat when top leadership is not able to admit their mistakes. Beat the waiter for poor tasting dishes, will that help?
I love my job and it is very very demanding. However, worth the blood and sweat.
Love you man, hats off to you
You have said it as it is, without sugarcoating. I have known people working in IT companies who can’t take leave without the client’s consent. Little wonder that UR Ananthamurthy called them Cyber cookies. Frankly I think their lives are getting wasted without acquiring any marketable skills.
What you said is correct sir, there needs to be a much more work life balance for these youngsters.
Great insights and spot on.
Infosys Narayanan should retire. He not in good mind to manage the organisation. He indirectly pushing Government change the working hours.
Points are agreeable and valid. Respect and professionalism must be there.
It's just Politics that you see especially in Hyderabad based firms. The criteria to become a Director is that you should play Victim card, complain to HR against your Managers, be poor in vocabulary & written skills and be a part of political group that does politics for each and everything.
The worst part is company charge for 8 hrs work irrespective of how many hours actually spent.
Hi Sir
Can you also make one video on ‘Dark Side of Human Mind’ ?
Thanks
N office politics in IT
Pavan - I see that you have a very negative approach and try to express these in your videos. Even though some of the points you highlighted are very valid, I still see a lot of negativity.
Nevertheless, one consistent thing I see in your videos is that you always wear a Hollister polo 😂🤣
True man. Nice Explanation
Very well put!
Atlist IT guys are getting handsome salary in other sectors and traits employees have same corporate pressure and also don't have enough money...in simple words it's a slow deth for other sector employees.
The lack of IT employee UNION in India like other jobs is one of the reasons why employees could not get enough support from the colleagues to escalate injustice happened to them.
Check out Karnataka IT Employees' Union (KITU). It's growing a lot in Bengaluru nowadays.
This is very true. Managers will treat you like slaves in service based company. I suggest even freshers should not look for a job in service based companies.
Pavan Sir do you think this attitude and kind of lack of coordination is the reason for stress and other health problems among IT employees which can be avoided where employees are cared by management and clients
It is the management which is unfortunately selling us as "cheap labor " that is the root cause x problem
I have a few of my team members who work precisely for 8:30 hrs every day at Bangalore and customers keep renewing their contracts...it's about efficiency as well ....if a customer is buying in the name of cheap labor....they are doomed as well...
Simple rule :- if you are in job you can have to listen from managers,leaders and client so try to build your own something so that you could be free from mentally stress.
Sir really ur videos are very nice.I become a big fan of yours.
i am an SRE and i can say he is right about everything he say, it is very hectic nowadays.
In most of your videos best option is resign and find another job... 😅 Indeed is a best option...
Talking about these problems isn't everything, you need to provide a solution too
So many things that are crux of the problem: Service company sales who wants to hit their targets by selling their employees as cheap labor, Account managers who does not understand client and their own employees, clients who doesn't know what they want , service company employees who does not speak up and were told to say Yes for unrealistic timelines... bottomline is chaos.
Thank you needed this❤
Unfortunately employee sacrifices personal life for work !! And most of people don't learn to say "NO" after working hrs strictly "NO"
Excellent advice. Great
it's like you are you are preaching out of a Holy book... this type of perspective is rare like a unicorn....
I worked in a large multi national org. As an fte and had a major intl. Consulting firm in the offshore. I used to literally spoon feed the offshore team but still they don't deliver . If there are 4 people in my team only 1 would do a slightly decent job. I work in services company now onsite and offshore people in my team didn't work even an hour a day . Only a couple of projects had good offshore . But most of the time offshore team barely works 1 or 2 hrs a day. 0:02
I just wanna to leave IT job with 2LPM and 8+ yrs experience as I got selected as a Government 10+2 CS teacher near to my hometown with only 50K salary.I am about 33 yrs old and decided to make my life easy with security of job fair.
Is it my good decision ?
Yes life is very short man lying on death bed u will only think of good times with your frnds and family not working ass off in company
Worked in software for three years. After 2020 for some years couldn't find a stable job in software, so started prep for govt job.
recently missed a state police job in 0.5 and 2 marks in different jobs in same police dept. More exams to come in 2024, I'm thinking to continue my preparation till 2024 april/may.
Any suggestions to this ex-software guy?????(scared of layoffs/instability going on in software, in case I stop govt job prep and come back to software)
US people r good most of the time. Our own people treat their juniors as cheap laborers. We Indians mostly do that.
Worked in IT for a long time…BUT never had a client talk like this.
The only foreign clients who were bit of assholes were American Indians(a few Pakistani Americans but they were very few anyways) when talking to Indians.
Every job has its hazards… it’s all demand and supply and market forces.
Delays in software deliverables is a common everyday thing not some exotic…no big deal..
I want to point out that the Indian managers are like the way you have described. They are the ones who ask such questions. And if the client has an Indian manager, then it’s the same case. In my recent project, whatever you have told is happening from both our client manager and our internal manager. They don’t solve the problem, rather create new ones and demotivate employees. I am a manager myself. I don’t use such harsh words that demotivate my team. Buy I try to educate them and motivate them rather than venting out my anger. But on the contrary, the client manager who is an Indian and settled in the US, asks me these questions. Now I have to shield my team from such abuses and take it on me and motivate my employees to meet the tight deadlines. If the client manager is of foreign origin, then they do not use such a language. They are very supportive. But our Indian managers are the worst
dil ke baat kah di aapne