My VCI lost connection. I went through the listed steps, forget device on both screens. Now when I try to PAIR NEW device, nothing is found. It's like my VCI has stopped working. I email tech support and explained the problem, I get back you mean your VCI No work? Also, It says it came with a card with a activation code. If it did, I cannot find that card. This is a tech support nightmare! I need my issues fixed! I can call tech support in Beiging China during Bejing time, but that's not possible. I will never buy another one
Similar issues here only my device came from factory faulty, and tech support is still shockingly bad , they are not intrested in your issues. My last Launch device ass well. So people be prepered if you get faulty device nobady will help you there!
These things suck! Won't connect to wifi and can't get tech support. I am currently working with Amazon to get these products removed from their website
My mechanic lost/misplaced the vci connector for my x431v v4.0(DS301) Will another DS301 work with this software on x431? If so, how do I delete the lost vci and install the next one?
I've owned and borrowed quite a few scantools over the past 10 years Autel,snap on,topdon to name a few but this launch is absolute crap won't connect issues all over the place on it.absolute rubbish.NEVER AGAIN!
Hello, I have a problem with x431 pro v3, I connect the vci to the car port and when doing the diagnosis it comes out updating firmware and 3 seconds pass and it says that the update has failed, what could it be? since they have available space and a good internet connection.
@@launchofficial1860 I did everything to the letter, but when I got to the update firmware fix section it didn't download, it said failure to update, try several times and it said failure to update.
I purchased a scan tool at auction, when i go to register VCI I get a message stating that its been registered to another account. How do I go about resetting this so that I can gain control of it? Seems like the previous owner registered it but i have no contact to them.
Find the password letter in the product packaging box. After tearing it open, you can see the activation password of the product. It should be noted that the activation password is a one-time password and will become invalid after use. If you can't find the password letter in the packaging, please contact the seller you purchased the device from directly to inquire
Ive had my launch x431 pros v5 for nearly a year all working fine. Until suddenly the vci no longer reads any vehicles. Connects to tablet fine. Tried all the fixes firmare fix unistall software reinstall ect ect but nothing. Contacted help but got nothing but dragged in circles and eventually blocked. £600 down the drain what a waste!!
@launchofficial1860 in fact my equipment is a Lenovo tablet with just a mini USB for charging. the vci is bluetooth. is there a way to do ecu cloning with xprog 3 and my tablet? where maybe I should do it via PC with the adapter? What do you recommend because I don't want to buy another tablet. Thank you for your answers.
no need to unbind Open the diagnostic APP in the new device, and log in with the previous account and password. Then it will automatically search for VCI Bluetooth
My VCI lost connection. I went through the listed steps, forget device on both screens. Now when I try to PAIR NEW device, nothing is found. It's like my VCI has stopped working. I email tech support and explained the problem, I get back you mean your VCI No work? Also, It says it came with a card with a activation code. If it did, I cannot find that card. This is a tech support nightmare! I need my issues fixed! I can call tech support in Beiging China during Bejing time, but that's not possible. I will never buy another one
Getting back to you by email
Similar issues here only my device came from factory faulty, and tech support is still shockingly bad , they are not intrested in your issues. My last Launch device ass well. So people be prepered if you get faulty device nobady will help you there!
These things suck! Won't connect to wifi and can't get tech support. I am currently working with Amazon to get these products removed from their website
how to fix, unfortunately, system Ul has stopped. on startup screen on a xtool scanner.
My mechanic lost/misplaced the vci connector for my x431v v4.0(DS301) Will another DS301 work with this software on x431? If so, how do I delete the lost vci and install the next one?
This operation is not supported, so you can only contact the seller to reissue the VCI connector.
I've owned and borrowed quite a few scantools over the past 10 years Autel,snap on,topdon to name a few but this launch is absolute crap won't connect issues all over the place on it.absolute rubbish.NEVER AGAIN!
What problems did you encounter when using the device?
You can directly contact the store where you purchased it to solve the problem.
@@launchofficial1860 no thanks I've got better things to do than mess with a overated piece of rubbish!
Hi, I have a creader professional 909x
The screen is just black.
How do I reset it or fix it please
Please contact the seller of the device directly for after-sales service
Hello, I have a problem with x431 pro v3, I connect the vci to the car port and when doing the diagnosis it comes out updating firmware and 3 seconds pass and it says that the update has failed, what could it be? since they have available space and a good internet connection.
Please refer to this video to see if it can solve your problem
ua-cam.com/video/c9WIn9MV5as/v-deo.html
@@launchofficial1860 I did everything to the letter, but when I got to the update firmware fix section it didn't download, it said failure to update, try several times and it said failure to update.
@@carlosandresballennarvaez7601 Please find the seller you purchased the product from to handle after-sales issues.
I purchased a scan tool at auction, when i go to register VCI I get a message stating that its been registered to another account. How do I go about resetting this so that I can gain control of it? Seems like the previous owner registered it but i have no contact to them.
What product did you buy?
Hi! I purchased the following. LAUNCH X431 IMMO Elite@@launchofficial1860
@@launchofficial1860 I have this same issue. Mine is an x-431 pro
I bought a launch pad Vii and the activation code was already open and I don't know how to get a code
Find the password letter in the product packaging box. After tearing it open, you can see the activation password of the product. It should be noted that the activation password is a one-time password and will become invalid after use.
If you can't find the password letter in the packaging, please contact the seller you purchased the device from directly to inquire
Ive had my launch x431 pros v5 for nearly a year all working fine. Until suddenly the vci no longer reads any vehicles. Connects to tablet fine. Tried all the fixes firmare fix unistall software reinstall ect ect but nothing. Contacted help but got nothing but dragged in circles and eventually blocked. £600 down the drain what a waste!!
Have you contacted the seller from whom you purchased this device for after-sales service?
Comment connecter xprog 3 à launch x431v+ par USB Pour cloner sans bluetooth ?
The LAUNCH X431 V+ does not have a USB port. What is the specific model of your device?
@launchofficial1860 in fact my equipment is a Lenovo tablet with just a mini USB for charging. the vci is bluetooth. is there a way to do ecu cloning with xprog 3 and my tablet? where maybe I should do it via PC with the adapter? What do you recommend because I don't want to buy another tablet. Thank you for your answers.
@@Kairostechnologie There is no way to do this, you can only use the specific LAUNCH X431 device
Hi, my vci is connected to another device but I can't deactivate it cause the screen is smashed. How do I get it to reconnect to another device?
no need to unbind
Open the diagnostic APP in the new device, and log in with the previous account and password.
Then it will automatically search for VCI Bluetooth
Are both of your devices LAUNCH?
Only the vci is launch. Still waiting for a replacement LCD for the device.
@@tohdennis8067 When you search for VCI with another device, it shows that the VCI has been bound,right？ so are your two devices of the same brand?
@@tohdennis8067 Can you tell me your VCI model number?
Ive done that and it still says it wont communicate with device
Please contact our email to explain your situation in detail
obd2thomas@gmail.com
My vci will no connect
Are you still unable to connect after following the steps in the video?
Please describe the problem you encountered in detail