Regal Product Roadmap Webinar | Q1 2025

Join Rebecca, co-founder of Regal, as she walks through our latest product updates, key innovations, and what’s coming next for the platform. Regal is transforming the contact center with AI-driven, personalized, and scalable customer experiences-helping brands improve engagement, efficiency, and business outcomes.
🔹 2025 Product Themes:
1️⃣ AI Agents: Integrate AI across voice and digital channels to improve customer interactions and reduce costs.
2️⃣ Intelligent Orchestration: Use AI and predictive analytics to optimize workflows, journeys, and task routing.
3️⃣ Enterprise Visibility & Control: Enhance permissions, observability, and programmatic access for large-scale teams.
🔹 Q1 2025 Feature Highlights:
✅ No-Code AI Agent Builder - Easily build AI agents without engineering support.
✅ AI Custom Analysis - Extract key customer details from AI calls to update CRM and workflows.
✅ AI Categorization in Journeys - Automate responses based on customer sentiment and input.
✅ Predictive Dialer - Optimize call-to-agent ratios to stay within compliance and maximize efficiency.
✅ Regal Live Campaign Insights - Real-time monitoring for call campaign performance.
✅ Contact Deletion Tool - Admins can now delete customer data directly within Regal.
We’re focused on bringing AI-powered efficiency, automation, and personalization to every customer interaction in 2025.