I wouldn’t say scam. It’s probably more just lack of care. They probably have a corporate policy on returns and “open box” sales that doesn’t take into account something like that code.
As a former Best Buy employee, this doesn't surprise me. Open box items typically arent scrutinized and can include few to no accessories, as long as the main device is there.
Asda is the UK equivalent (although part of the Walmart brand) and I remember as a kid anyone at school with a broken Xbox would wait for Christmas, get a new one, then return the broken one in the new box for cash
My guess is that they stole the code, AND they replaced their old PS5 controller and console with a new one before returning it. Best Buy shouldn’t have taken it back.
as a former bby employee i can tell you they usually put minor scratches/residue. For game consoles they do factory reset them i know i did everytime at customer service. Open box has usually been used (exception to when we had to open box a new product because of packaging or something). Their standard return window is 14 days, but if you have their paid membership its 60 days. I did sell ps5s with codes in them and can confirm the system doesnt show it as part of a bundle (like if the code was on the receipt). If it had the geek squad certified tape on it, it wasnt certified. It has to be in excellent condition as one of the prerequsites for that. Most best buys wont return something opened out of policy since they are losing money. My best guess is the customer service associate didnt know any better and then when it went to geek squad they probably over looked it or didnt care. There is a limit to how far items can be marked down. The tag should of said no code, because you can custom input whats missing. You could reprint tags incase you messed up, but now it wont let u change things (no idea if they change that back). It could of originally been a dot com order from the wearhouse, but doubtful. I just snagged a 450 2 in 1 chromebook clearenced down to 280 open box at 120 in satisfactory condition for my wife for reading and it looked brand new and in box. You can get some really insanse deals sometimes when things go on sale or clearenced out. In closing you can 100 percent cheat best buys system, especially with a gsp plan thats in store replacement (unless its a video game protected by copy right laws).
I think because of the condition of the console and controller I think this was the persons older PS5 that they returned claiming it was the one originally in the box
Former Geek Squad Agent (2012-2015, 2016-2019), and those "geek squad certified" open boxes are just open boxes with the fancy GS cert sticker to get more money from people. Best Buy only really wanted to sell those GS plans, sell hardware replacement or upsell a repair to a new machine. No one cared to actually go and look at it. We were encourage to plug it in and see if it turns on. If it does, great Geek Squad Certified. Thank you for coming to my TedTalk. lol
Lol he was shocked the digital code was gone on an open product. The code is almost guaranteed 100% gone, always. They aren't refundable even if he didn't want it. That's what's unfortunate about a digital version in the box.
in my opinion complaining about the code being used on a open box console is abit of a reach. it's almost always a given that any code that comes with a console that's 2nd hand is always used unless stated otherwise. just my opinion and experience lol
This is an open box console that says it was supposed to have the code and would only be missing non essential accessories. And given the pricing (only $50 off), why would it have damages AND be missing the code (which is literally the reason people buy the cod bundle). I seriously can’t believe I’m seeing people with this take here lol
What Best Buy currently offers with their "totaltech" subscription for 200$, you could essentially add protection plans to everything you purchase; this even includes a geek squad warranty where if something were to do go wrong with it, it could be replaced in store with a brand new one, at the catch being you have to paid for their yearly subscription in order to get protection plans automatically with no charge. With that in mind, the seller obviously was already past the return policy and possibly karen'ed themselves out of it with "why shouldn't you replace it or get what i paid for it" yada yada, the two likely cases are they got themselves a brand new PS5 by being pushy or they got their full refund back and geek squad checked if it's defective and worth selling back open box. Clearly though whoever was tasked with it didn't care enough to even clean it up and marked it as residue to get it even cheaper. From a former Geek Squad employee 👍
When you buy a used console they do not have to provide any digital codes. If it does it’ll be advertised as “including”. If it sad “Including” I would take it back to Best Buy and have them generate a MWII (2022) code. Yes, they can do it.
Yeah the difference here is this console was open box, not used lol. They are not the same thing. The description stated that the code was included and that only non essential accessories could be missing. And given the pricing ($50 savings), why would someone expect to lose out on the code AND get used items? Makes no sense. I’m not sure how people are defending Best Buy here.
Bro, I worked at Best Buy forever, all the open boxes are returns for the most part. It could be used or not but it’s kinda common knowledge that you are buying something slightly used. If its a trade in like a laptop then they will disclose it’s used. Look at the iPhone and some laptops etc.
"In addition, original packaging is typically not present, and nonessential parts or accessories might be missing, such as commonly available cable or remote..." The code is in in no way essential to the operation of a PS5 lol
Wonder if the guy had a digital edition and was like "maybe i want the disc version" so they got this from best buy and then decided they didnt actually really care about the disc drive after all, so returned the console but swapped out their scuffed digital ed controller for this disc controller and sent it back
The just need a ,boxed,clam she'll that opens from top like a clam.I still use my Lanparty B clamahell box till this day.8 miss when mother boards came with huge packing ton of cool color up wires,tons exstra cool parts, with cool big lanparty sticker art that I have do on from a mother board with free,hard cd case with tons of free demos,some full,free,games,to show off the power.Not and mote.same with video cards with cool art badges and stuff.loo
When you return the console they knock off the code price when returning it so the guy most likely did not get his full money back i know thats how amazon does it
The fact when you opened It and the manual and code were even inside the box with the ps5 that’s shitty and the fact the code got used and they couldn’t replace It??? That’s awful man I’d see if you can just fully return this to the store you got it ya know open box you use to save not much anymore!
Just wanted to correct here that the Texas Load is nowhere close to over. There will be weekly videos in the series going through and testing every console in the giant 900lb lot
I love you man I been watching you for over 3 years and love the content, currently I am 13 and have built up a collection over 2 years (xbox 360 mainly) can't wait for the unboxing tomorrow have a safe trip coming back!
They won’t give you a new code I’ve tried when my new console didn’t come with one I only had one option was to return it an get a new one but I was able to get a small refund
So offended with the call of duty on ps5 y’all won’t see another diabio game for awhile because that wasn’t the deal you get call of duty and that’s it you don’t get other games from that game company
I’m gonna disagree on this one. You could be extremely careful opening up the ps5 box and there’s still a very good chance it gets ripped. Especially if you ever have to put it back in the box
I have a theory about the PS5. Someone probably bought it for their kid, the kid got in some kind of massive trouble at school and the parents returned it.
The most ridiculous thing is that Best Buy couldn't be bothered to take a damp paper towel and even wipe the console off. Absolutely ridiculous for almost $500.
If this was me in this situation, I’d take a shot at contacting Sony’s customer support chat and seeing what they can do. Or walk into a Best Buy and talk to a manager.
Not a huge fan of Best Buy, but they have to honor a return within 2 weeks from purchase. Generally, opened software cannot be returned, but BB can't refuse the PS5 return just because the MW2 verification code got redeemed. The 1st owner definitely gamed the return policy. Sadly, there just isn't a way between retailers and publishers to reactivate access codes in these combo products. Can't say it's completely their fault.
Yes and no. I don't fault the person for gaming the system because they were probably honest about it but BB had to accept the return. That being said, they should have knocked off a lot more than they did. The console bundle is going for $539, and the game alone is still $40-45, plus they should have marked off a lot more since it was clearly used.
@@michaelh3583 They just need to update their description of open box to say included game/codes MAY NOT be valid anymore. and just tell you from the start and to shop wisely.
Guessing by how they bought the bundle, they got the PS5, played it for a week, got bored, it sat the next week, and they returned it. Very common with PS5s. 100% of everyone would've redeemed the code as that's the only game you'll have for a week. And with Best Buy's open box policy, everyone knows that it's used and it could be in any condition, and seeing it was being sold cheaper than the base model, they didn't need to compensate for a grade c sale
Open Box items ARE returned items. But all returns must be done within 14 days of purchase unless they have one of those extra memberships. So yes, open box products are used. But usually less than 30 days, that's why they consider them open box. And that's why it's a much better deal compared to other used items.. On rare occasion they do make their display units that I've been out on the floor open box. This is the worst thing I've seen them do because they will sometimes sell laptops that have screen burn
This was similar to me buying a refurbished God of War Ragnarok PS5 bundle for $450. The code wasn't even included in the box, wasn't an OEM Sony HDMI cable, and after 8 minutes of gameplay, the console would shutdown. Needless to say, i returned and got a full refund. For $50 more, I got a new console without the game.
Bruh, OPEN BOX literally means it’s been used… lol, even if it was just used as a display unit it is still considered “used” thus “open box”… I worked for Best buy for 2 years.
I liked the design when they first announced it, but I agree. I strongly dislike the ps5 design now. It’s large, awkward, a pain in the butt to move… I could go on. Can’t wait for the slim
Even with black plates which I think really help the look it's just a massive enormous bastard. I truly feel bad for someone who has minimal space to put consoles.
@@DisgaeaYomawari-mf2bz I really do want to see what they do with the redesign with the removable disc drive and everything. If they can shrink it down about 50% that would help a lot.
Watching this i thought maybe the previous owner bought it, used the code and gave back to best buy with his used controller(keeping the new one for himself)
Buying a PS5 from Best Buy is like playing a mystery game with hidden surprises: missing code and greasy fingerprints included. At least you got a free bonus hair in the box lol
How do we feel about this “open box” PS5 from Best Buy? Scam?
Btw get ready for tomorrow’s episode, it’s gonna be big 👀
that dude is a scam
How long is the next Texas load video?
You need to return that console, this why I hate digital and why Sony sucks instead of giving you the real game in box.
I wouldn’t say scam. It’s probably more just lack of care. They probably have a corporate policy on returns and “open box” sales that doesn’t take into account something like that code.
It was a 14 day return policy so I doubt it was months
Yeah charging 40+ extra for a scratched off code is actually crazy 🤣
For real. Like why did they have to insult me buy including the used code 😂 they could have at least thrown the piece of paper away
lol😂
As a former Best Buy employee, this doesn't surprise me. Open box items typically arent scrutinized and can include few to no accessories, as long as the main device is there.
Asda is the UK equivalent (although part of the Walmart brand) and I remember as a kid anyone at school with a broken Xbox would wait for Christmas, get a new one, then return the broken one in the new box for cash
My guess is that they stole the code, AND they replaced their old PS5 controller and console with a new one before returning it. Best Buy shouldn’t have taken it back.
as a former bby employee i can tell you they usually put minor scratches/residue. For game consoles they do factory reset them i know i did everytime at customer service. Open box has usually been used (exception to when we had to open box a new product because of packaging or something). Their standard return window is 14 days, but if you have their paid membership its 60 days. I did sell ps5s with codes in them and can confirm the system doesnt show it as part of a bundle (like if the code was on the receipt). If it had the geek squad certified tape on it, it wasnt certified. It has to be in excellent condition as one of the prerequsites for that. Most best buys wont return something opened out of policy since they are losing money. My best guess is the customer service associate didnt know any better and then when it went to geek squad they probably over looked it or didnt care. There is a limit to how far items can be marked down. The tag should of said no code, because you can custom input whats missing. You could reprint tags incase you messed up, but now it wont let u change things (no idea if they change that back). It could of originally been a dot com order from the wearhouse, but doubtful. I just snagged a 450 2 in 1 chromebook clearenced down to 280 open box at 120 in satisfactory condition for my wife for reading and it looked brand new and in box. You can get some really insanse deals sometimes when things go on sale or clearenced out. In closing you can 100 percent cheat best buys system, especially with a gsp plan thats in store replacement (unless its a video game protected by copy right laws).
I think because of the condition of the console and controller I think this was the persons older PS5 that they returned claiming it was the one originally in the box
Texas load had me dying haha don't want this video series to end
Oh it wont for quite a while. Even after the video tomorrow, there will be weekly videos going in depth through the consoles I bought
Former Geek Squad Agent (2012-2015, 2016-2019), and those "geek squad certified" open boxes are just open boxes with the fancy GS cert sticker to get more money from people. Best Buy only really wanted to sell those GS plans, sell hardware replacement or upsell a repair to a new machine. No one cared to actually go and look at it. We were encourage to plug it in and see if it turns on. If it does, great Geek Squad Certified.
Thank you for coming to my TedTalk. lol
This series has been a lot of fun to watch. I hope you find another time to film another retro roadtrip.
The fact that he blocks the Call of duty MW2 code even though he showed it at the very beginning when he got back from Best buy 😄
Lol he was shocked the digital code was gone on an open product. The code is almost guaranteed 100% gone, always. They aren't refundable even if he didn't want it. That's what's unfortunate about a digital version in the box.
in my opinion complaining about the code being used on a open box console is abit of a reach. it's almost always a given that any code that comes with a console that's 2nd hand is always used unless stated otherwise. just my opinion and experience lol
This is an open box console that says it was supposed to have the code and would only be missing non essential accessories. And given the pricing (only $50 off), why would it have damages AND be missing the code (which is literally the reason people buy the cod bundle). I seriously can’t believe I’m seeing people with this take here lol
What Best Buy currently offers with their "totaltech" subscription for 200$, you could essentially add protection plans to everything you purchase; this even includes a geek squad warranty where if something were to do go wrong with it, it could be replaced in store with a brand new one, at the catch being you have to paid for their yearly subscription in order to get protection plans automatically with no charge. With that in mind, the seller obviously was already past the return policy and possibly karen'ed themselves out of it with "why shouldn't you replace it or get what i paid for it" yada yada, the two likely cases are they got themselves a brand new PS5 by being pushy or they got their full refund back and geek squad checked if it's defective and worth selling back open box. Clearly though whoever was tasked with it didn't care enough to even clean it up and marked it as residue to get it even cheaper.
From a former Geek Squad employee 👍
When you buy a used console they do not have to provide any digital codes. If it does it’ll be advertised as “including”. If it sad “Including” I would take it back to Best Buy and have them generate a MWII (2022) code. Yes, they can do it.
Hm he got extra money for digital code used
Yeah the difference here is this console was open box, not used lol. They are not the same thing. The description stated that the code was included and that only non essential accessories could be missing. And given the pricing ($50 savings), why would someone expect to lose out on the code AND get used items? Makes no sense. I’m not sure how people are defending Best Buy here.
@@jrob0021you're arguing semantics. Any product that is opened automatically becomes used.
Good luck with Best Buy’s customer service 😂
Truth 😂
Bro, I worked at Best Buy forever, all the open boxes are returns for the most part. It could be used or not but it’s kinda common knowledge that you are buying something slightly used. If its a trade in like a laptop then they will disclose it’s used. Look at the iPhone and some laptops etc.
I've been loving this series and I can't wait for the big reveal!
"In addition, original packaging is typically not present, and nonessential parts or accessories might be missing, such as commonly available cable or remote..." The code is in in no way essential to the operation of a PS5 lol
Maybe he swapped the new controller for his old controller to.
Wonder if the guy had a digital edition and was like "maybe i want the disc version" so they got this from best buy and then decided they didnt actually really care about the disc drive after all, so returned the console but swapped out their scuffed digital ed controller for this disc controller and sent it back
Or he had digital already & wanted Free Call Of Duty so just bought it to use the code & returned it
@@SikhFPV honestly I don't blame the guy. I'd do the same with the ragnarok bundle. Kinda more best buy's fault
Another thing that people used to do was buy consoles and swap controllers. If the controllers were in bad state.
Been watching a lot I don’t sub to only 7 people your a real 1 love how calm you are can’t wait for the goodwill vid tmr…much love
I like watching your videos on the toilet
if i had to make a guess, someone did some trickery to get a new ps5 (via swap) and a free game, then returned 'it'
Honestly this is the issue with 1 use digital codes. I miss when they would include physical copys.
Did you hit any pawn shops?
But how would best buy can confirmed if you are not the one that scratched the code? 🤔
I’ll send them the video footage lol
I really like your truck 1:22
The just need a ,boxed,clam she'll that opens from top like a clam.I still use my Lanparty B clamahell box till this day.8 miss when mother boards came with huge packing ton of cool color up wires,tons exstra cool parts, with cool big lanparty sticker art that I have do on from a mother board with free,hard cd case with tons of free demos,some full,free,games,to show off the power.Not and mote.same with video cards with cool art badges and stuff.loo
My theory is that a kid got it for Christmas and was misbehaving so his parents returned it
My ps5 was manufactured in January 2022 and I don't have that little box
What did bestbuy say about the missing game, did they reimburse you, or give you a game?
When you return the console they knock off the code price when returning it so the guy most likely did not get his full money back i know thats how amazon does it
Was you able to get a working code im curios if they will
I’m not gonna try. Just gonna return it
The fact when you opened It and the manual and code were even inside the box with the ps5 that’s shitty and the fact the code got used and they couldn’t replace It??? That’s awful man I’d see if you can just fully return this to the store you got it ya know open box you use to save not much anymore!
imagine if best buy were the ones that used the code
Bro I legit just bought this sealed and new for what you paid Best Buy robbed you
Should have gone to the D-pad, way better than game over
Hey Jacob it seems that you were really disappointed that u didn't get the code.
That is not enough of a savings!!!! For$50-$65 more you get a brand new PS5 with a guaranteed code that works???? What the heck were you thinking?
Less than 24 ours left till the end of the texas load best series ive watched
Just wanted to correct here that the Texas Load is nowhere close to over. There will be weekly videos in the series going through and testing every console in the giant 900lb lot
Not saying that the price was right, but you should have known the code will be scratched. Lucky for you, you can return it. 😉
im going to start selling Wiis that are refurbished on ebay. any tips on how to do a good refurbishing job?
I'm pretty sure the guy didn't put the ps5 back in the box he put his old ps5 in that box and kept the new one
Do the SN# match and it’s obviously fried chicken finger prints
Georgetown Best Buy ftw!
I love you man I been watching you for over 3 years and love the content, currently I am 13 and have built up a collection over 2 years (xbox 360 mainly) can't wait for the unboxing tomorrow have a safe trip coming back!
They won’t give you a new code I’ve tried when my new console didn’t come with one I only had one option was to return it an get a new one but I was able to get a small refund
Yeah I’m just returning this one lol
What if the guy already had a ps5 and put his old one in the box and returned it
My guess is the person who bought this console and returned his used one and kept the new one
anyone else got a best buy ad on this vid?
Hol up that cost more than a new PS5
residue LMAO !
I have heard if you stand a PS5 up the liquid metal will mess up the console somehow.
Yup happened to my nephews $150 fix
The fact that it's used open box and it's 485 it should have been cheaper😅 really Best buy. I thought you were called Best buy not low by
How would you rate your trip to Texas?
Any update on the code? I doubt best buy would do anything about it.
I’m just returning the whole thing, not gonna bother trying to get a new code
How exactly does a console get banned? 🤔
A lot of the time the console was reported to Sony as stolen
@@runescape2710 ohh thanks+
could be parent buying for kid and then kid had messed up grades so they return it asap could be too
little funny i would of took the code and return it for a full refund also lol
id they purchased it for the code jokes on them. I know my best buy charges a 10% restocking fee.
Jacob with another banger
A use ps5 from Best Buy there’s no way 😂
How tall are you? you looked like a giant in best buy.
7’2”
NO PS5=HATE SADNESS DEPRESSION
So offended with the call of duty on ps5 y’all won’t see another diabio game for awhile because that wasn’t the deal you get call of duty and that’s it you don’t get other games from that game company
Best buy anything is an absolute waste of money. The GeekSquad is literally a joke.
hi
The box sleeve only gets ripped if the person opening it does so like an ape.
I’m gonna disagree on this one. You could be extremely careful opening up the ps5 box and there’s still a very good chance it gets ripped. Especially if you ever have to put it back in the box
@jrob0021 This. I'm always careful with my boxes and they seem to rip easily.
plz pin❤
first comment
First
Just for shits and giggles, why do you care enough to comment?
It's also likely he bought the set and kept the new PS5 and used the code and returned his old model.
I paid $530 Brand new from Best Buy
I have a theory about the PS5. Someone probably bought it for their kid, the kid got in some kind of massive trouble at school and the parents returned it.
That actually makes a lot more sense than someone buying a PS5, using the code, and then returning it.
Probably
Another cool episode! Can't wait for the unboxing tomorrow! I'll be there to watch it! :)
The most ridiculous thing is that Best Buy couldn't be bothered to take a damp paper towel and even wipe the console off. Absolutely ridiculous for almost $500.
The geek squad way I guess? Lol
If this was me in this situation, I’d take a shot at contacting Sony’s customer support chat and seeing what they can do. Or walk into a Best Buy and talk to a manager.
Not a huge fan of Best Buy, but they have to honor a return within 2 weeks from purchase. Generally, opened software cannot be returned, but BB can't refuse the PS5 return just because the MW2 verification code got redeemed. The 1st owner definitely gamed the return policy. Sadly, there just isn't a way between retailers and publishers to reactivate access codes in these combo products. Can't say it's completely their fault.
Yes and no. I don't fault the person for gaming the system because they were probably honest about it but BB had to accept the return. That being said, they should have knocked off a lot more than they did. The console bundle is going for $539, and the game alone is still $40-45, plus they should have marked off a lot more since it was clearly used.
@@michaelh3583 They just need to update their description of open box to say included game/codes MAY NOT be valid anymore. and just tell you from the start and to shop wisely.
Getting a bundle console without the bundle part but the price of said missing bundle...
Guessing by how they bought the bundle, they got the PS5, played it for a week, got bored, it sat the next week, and they returned it. Very common with PS5s. 100% of everyone would've redeemed the code as that's the only game you'll have for a week. And with Best Buy's open box policy, everyone knows that it's used and it could be in any condition, and seeing it was being sold cheaper than the base model, they didn't need to compensate for a grade c sale
A grade c scaled with a $15 discount is absolutely ridiculous lol
Open Box items ARE returned items. But all returns must be done within 14 days of purchase unless they have one of those extra memberships. So yes, open box products are used. But usually less than 30 days, that's why they consider them open box. And that's why it's a much better deal compared to other used items..
On rare occasion they do make their display units that I've been out on the floor open box. This is the worst thing I've seen them do because they will sometimes sell laptops that have screen burn
This was an awful deal lol there’s no point in buying an open box MW2 console if it’s not going to include the code
@@jrob0021 I fully agree. This is a weird situation for them. But yes it should include it OR it should be cheaper
It's also a newer model because the ssd drive is grey metal, the older ones have a green plastic where the screw bit sits.
Good point
This was similar to me buying a refurbished God of War Ragnarok PS5 bundle for $450. The code wasn't even included in the box, wasn't an OEM Sony HDMI cable, and after 8 minutes of gameplay, the console would shutdown. Needless to say, i returned and got a full refund. For $50 more, I got a new console without the game.
This guy seriously burns money. 😂
Buy new for that price.
Loving the content man. Keep it up!
Bruh, OPEN BOX literally means it’s been used… lol, even if it was just used as a display unit it is still considered “used” thus “open box”… I worked for Best buy for 2 years.
I can't get over how massive and ugly that console is. I just cannot.
I liked the design when they first announced it, but I agree. I strongly dislike the ps5 design now. It’s large, awkward, a pain in the butt to move… I could go on. Can’t wait for the slim
Even with black plates which I think really help the look it's just a massive enormous bastard. I truly feel bad for someone who has minimal space to put consoles.
@@DisgaeaYomawari-mf2bz
I really do want to see what they do with the redesign with the removable disc drive and everything. If they can shrink it down about 50% that would help a lot.
Watching this i thought maybe the previous owner bought it, used the code and gave back to best buy with his used controller(keeping the new one for himself)
Yeah you might be on to something there..
Buying a PS5 from Best Buy is like playing a mystery game with hidden surprises: missing code and greasy fingerprints included. At least you got a free bonus hair in the box lol
A good ol few generations old lg, a classic hotel staple.
It would have been cool to see you here in Lubbock or San Antonio. But either way pretty badass you came to Texas 🔥🔥
They definitely used the code and put their used PS5 and controller in the box and returned it within the return window.
you do realize you can open the box and look at the item before you buy it, right?
Why not buy a new ps5 for 499.99👀😍
Loving this trip and the content
It looks like the southern cross screws where the disc drive is when opening the ps5 🙏🏽
Yeah I bought a PS5 open box like new and it was scuffed and in horrible condition, never bought anything open box again.
At some point it’s like buy a unused ps5 since it’s such a gamble these days lol😂
Controller could have been swapped. No game. Should have just paid the extra 15 bucks for new!