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HP Photosmart 5510/5520 Printhead Replacement
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- Опубліковано 2 кві 2018
- Hi
In this video, I'll do a disassembly of the HP Photosmart 5520 and replace the printhead. The process is the same for the 5510 and some other similar printers.
Did I help you saving money telling you how to fix your printer by yourself? If that's the case and you would like to contribute actively supporting my channel and the content I make, you can donate any amount you want (even 1$ is more than appreciated) to help me create better videos at the link www.paypal.me/paolomarcelli
Of course, if you don't want to donate I'll still be here for any question regarding printer repair.
How to contact me:
If you need help fixing your printer, leave a comment under the video you're watching. I always reply to the comments whenever I have some time.
For commercial requests, send me an email to the address you can find in the "about" section of my UA-cam Channel. Please consider that any email received for any reason other than commercial requests will probably be ignored. I don't have a service center and I don't do repairs for other people, I just make UA-cam videos on how to fix printers :)
I just changed my printer's print head with a new one I found on Ebay, and is working great!! Took me 2 tries, but got it going. THANK YOU!!!!! You have been very helpful.
Thank you, I'm happy that you appreciated my video :)
THANK YOU !!!! Simplicity, clear explanation on how, why and what to do efficiently .... By far one of the best tutos if not the best concerning this f... problem
of leaking, not working printhead, etc ... Thanks again my friend ! Mike
Thank you Mike!
Excellent video. It can also be used to replace the printhead on 6000 series Photosmart Printers.
The 5000 series printer is VERY similar to the 6000 series, but there are a few minor differences:
• It is NOT necessary to remove the display on the 6000 series. There are two screws behind the display that will have to be removed. Tilt the display forward to find these screws.
• It is NOT necessary to remove the nameplate and unscrew the speaker.
• The 640A printhead (6000 series) has four ribbon cable connectors instead of the three on the 688A printhead (5000 series).
• Other than that, this video will pretty much guide you through the printhead replacement for 6000 series printers as well.
Thanks for posting this very useful video.
Thank you so much for appreciating the video and for giving my viewers additional and very important informations ;)
Thanks for the step by step process, it didn't fix the issue but now I know how to work on them!!!! Great video
Hi! Thank you :)
What issue are you trying to solve?
Paolo M.
@@PaoloMarcelli it was leaving streaks across the paper. I bought a new one and kept the old one. Buying a replacement head to see of that fixes it. If so i will keep it as a back up. Again thanks for your video, i am much more comfortable working on them. I am somewhat mechanically inclined. But for like cars, tractors bug equipment. I work at a factory for 31 years now. Sorry for the long response.
Sincerely Don
Many thanks for a very helpful explanation to dismantle, clean and reassemble the printer.
Thank you for sharing this video! Your explanations are clear and really helpful.
Many thanks for your instructions! Kept me from damaging the device while disassembling.
:) Happy you found my video useful.
Paolo M.
Thank you for your useful tips.Please show me how to clean the printer head.
Meine Rettung! Vielen Dank für dieses gut erklärte Video, dass ich auch mit wenig Englischkenntnissen verstehen konnte.
Mein Drucker funktioniert wieder perfekt :)
Ohhhh! C'mon I just came to watch printerhead cleaning process!! Dont be envious and share, please!
Hi!
I'm sorry, but this video shows the printhead replacement, as title states ;)
Cleaning the printhead is pretty easy anyway, you just take it on a paper tissue with the nozzle plates facing up and you pour some cleaning solution on it, then after 5-10 minutes you dry and wipe it, then you place the printhead on a paper tissue with the nozzle plate facing down and you pour a few drops of cleaning solution on the ink inlet ports on the head, and press down gently on the paper tissue until the printhead absorbs the cleaning solution. Repeat this until you see nothing but cleaning solution on the paper tissue.
Hope this helps
Paolo M. - ADCSFXworks
THANK You, you really helped me.
Thanks for this great tutorial. I bought the printhead and my printer has just returned to life.
In Spain we say: Ole tus huevos!
Grande, il primo video che ho trovato sull'argomento mi ha subito dato tutte le informazioni di cui avevo bisogno per smontare sta stampante.
Grazie
Grazie a te, mi fa piacere che hai trovato ciò che cercavi sul mio canale :)
Paolo M.
Nice video man. I was close to throwing it away. Long intervals in-between use. No black, but now it's back. First couple of pages printed ok. Then faded out. Let it sit for a few hours. Working like new again. Print head took a lot of flushing with some home brew solvent. Used distilled water in a small jar, 3 teaspoons of 70% alcohol, a couple DROPS of Dawn dish soap.
Yay! Thank you ! I just fixed my old 5520!!! You are awesome!
Thanks for sharing this repairing, nice to watch and good camera view angle.
Thank you for your really clear instructions. You have saved me from having to buy a new printer.
Not bad for an old lady!
How about a video on the purge pump for the hp 6525
Questo video è sponsorizzato da Trenitalia 😆
A parte gli scherzi sei stato utilissimo, grazie
Ma magari, anzi io voglio una collaborazione con Epson Italia ahahaha.
Grazie.
1:15 Test printing before replacement
2:51 Remove the paper path cover
2:57 Remove the front control panel
3:14 Spots of control panel’s latches
3:49 Pay attention to the flat cable
4:21 Unlock the hinge
4:41 Unscrew screws with the torque driver, T10
6:15 Remove the biggest cover with paying attention the flat cable
6:29 Move the clearing unit with dialing the gear
7:00 Remove the encoder strip
7:18 Pay attention to the direction of the arrow on the strip
7:58 Remove the ink cartridges
8:04 Remove springs with a flat screwdriver
8:54 Disconnect flat cables with the printhead
11:46 Reconnect flat cables with the printhead
12:31 Put in cables proper positions
12:58 Reconnect springs
13:22 Start installing the encoder strip
13:54 Clean the encoder strip
14:40 Road the strip beside the printhead
15:54 Clean the cleaning unit underneath the printhead
17:19 Retract back the cleaning unit
17:26 Put back the printhead
17:31 Move the cleaning unit to locked-in spot
17:52 Apply the biggest cover with the torque driver with paying attention to the flat cables
19:10 Attach the control panel while paying attention to the flat cable
19:31 Attach the hinge
19:43 Attach the paper path cover
h10032.www1.hp.com/ctg/Manual/c02983578.pdf
Thanks for this, very helpful!
Thank you now I have to figure out what to do with Ho photo smart 6510
Thank you for the excellent video! I've just replaced the print head on my printer. However, now it's not printing blue and yellow colour. Did I damaged the flat cable or it's just not connected properly? what are your thoughts?
Hello Paolo I need your help fixing my printer 🙏😩 !!!! Plz respond because I'm so lost not knowing what's wrong with ittt
Ok so first of all your videos are just great and very helpful and informative, big thanks for posting them 👍👍👍👍👍
And second, here's my problem:
My printer is a Hp deskjet 3070a and I changed the printhead to a new one following exactly your steps, because I accidentally damaged my old one by trying to clean it, but it was still working and printing. The only thing is that it didn't print magenta and cyan wich were the damaged filters, but everthing else was working fine. Now, changed the printhead to the new one and when I turn it on seems like it moves normally but when I try to print or copy I doesn't move, the menu says "copying" or "printing" but it stays like that and the carriage doesn't move, it's paralyzed, I press cancel and then the menu says "canceling" but the menu stays like that until I unplug it. Changed it back to the old one thinking that the new one could be faulty and the problem stayed the same, so now it doesn't print at all 😓 what happened?? I plugged the flatcables and inserted the encoder strip correctly so... What could be the problem :( ?
After reassembling the printer I had Problems. The printer made a loud noise as if the wheels of the cleaning unit were not aligned correctly. Or something blocking? I tried to print a test page. Then the Sound occured. I aborted the process and switched off the printer which stopped the sound. Could anything get broken that way? Has anyone an idea how to fix that problem? Thanx for your help in advance.
Thanks alot man, you are professional
Thank you for watching :3
HP photosmart c510a I had an issue with the msg "printhead problem remove all cartridges. Next lift grey latch and remove printhead. Then re-install printhead and cartridges." There was nothing wrong with the printhead, this printer was brand new. I ended up ooening the cover to get to the printhead and disconnected all flat wires then 8nserted them back in. I think it reset itself this way (kinda like turning on and off). Well just thought I would share since it worked for me. Thisbalso helped with the ink cartridges damage error msg.
Thank you, thank you!
Great video tutorial. I bought and installed a replacement print head for my HP5514, but now the "ink cartridge access door is open" error message is on and I can't figure out how to correct it. I followed your video step by step, but now I'm stuck and don't know how to fix it. Any thoughts on what I should try next?
Hi! Check the optic sensor near the actuator for the door close/open position, it's on the main board, on the left side of the printer.
Hello, "carriage jam" after replacing the printhead :
My HP 5510 printer didn't print black, so I started to clean the printhead by removing it. After reassembly, I face a carriage jam issue.
When the carriage is moving to the right, it stay up and block itself. I have to move the carriage manually in the right position (below the plastic).
When the carriage is moving to the left, it blocks itself : when moving it manually, i don't feel any resistance.
Thanks to share you experience if you faced this "carriage jam" issue.
Two videos to explain my problem :
@fWR8
@4xXU
Did you find a solution? I've now got the printer saying Cartridge Jam after cleaning it.... and I don't know how to fix it.
I got this error too. The semi-clear reader strip needs to be re-inserted very carefully in a small opening on the back side of the printhead.
Hey, I had a cartridge leek (the black one) during transport on my photosmart 6525. The ink pad under the printhead is completely soaked, so is the inside of the printer. I have really hardtime cleaning this and I have to remove the printer cover. Your video will help me do so because I have to change the inkpad. Do you have any idea where I can find a brand new ink pad ? Thanks a lot for your videos
Unfortunately... nowhere XD because HP doesn't support any right to repair and doesn't sell any spare parts, you can go on AliExpress and buy some epson ink pads and cut them the shape you need for that HP.
good night, excuse me, I have a question, I wanted to do maintenance on an hp deskjet 5525 like the one in your video, and I took it apart, and well, a piece I do not remember where it could go, could you help me please ?, I would appreciate it very much :c
Thank you I managed to change printhead and it worked for about 9 mths. But now I have another issue with this printer. It keeps saying clear cartridge jam, it starts to print and then stops, occasionally it will print the odd sheet but usually stops halfway.I have checked for anything stuck. Do you have a solution for cartridge jams?
Yes! Clean the encoder strip :) have a look at some images on google for reference. Clean it with Glass Cleaner.
Fantastic, Great helped me loads
can you give any solution to "clear carraige Jam" Carraige Jam Error " HP deskjet 3525
I can't believe these are not tooless! Sadly my 8750 and 2600 are both still going strong :?
Buon video, ci si deve adeguare al mal di mare che viene dal tipo di camera montata in testa ma per il resto molto istruttivo. Grazie.
Ho migliorato un po' nel corso degli anni XD e si spera di fare sempre meglio.
I have a HP5510 printer, but got to get a new, what printer will take the same cartridge s, as just bought some, but printer will not anymore due to printhead damage
Hi! HP 364/564 cartridges has been used in a great number of printer models, I suggest you going on the HP site and look for those cartridges, you should get the compatible printers list.
I have a HP 5520 followed your tutorial to clear blockage it was very good. Reassembled . But the printer head starts then crashes back to start and repeats untill turned of .would appreciate any help thank you .
Hi :) either the CR Encoder strip of the carriage is not in place or it's dirty, or one of the flat cables of the carriage are not properly connected to the main pcb. Google "CR Encoder" if you don't know what I'm talking about :)
@@PaoloMarcelli Thank you ,I am very happy with the direction on how to unblock the the black ink. The printer is spotless . I will check the flat cable , I cleaned the encoder strip but the only way to be shore is to put a new one on . Thank you for your time and patience much appreciated.
@@alanastbury1971 The CR Encoder strip has vertical black lines on the entire lenght of it, it appears gray by looking at it, but looking it closer you can see vertical lines on it, cleaning it with glass cleaner doesn't damage it usually, but check if the lines are still there and they haven't become erased by cleaning.
@@PaoloMarcelli I opened up the printer again and checked the encoder strip ,Took it out and cleaned same with the printer head . Reassembled and tested ,Worked great . I would never been able to fix without your guidance . Thank you very much, really appreciated. Another printer saved from land fill.
. I have HP 5510 printhead problem, it says printhead damage
please any comments on what I should do, have cleaned the printhead., still not working
Hi!
If the printer says "Printhead Damaged" cleaning it won't change anything, you need to replace it :)
14:30 is it okay to clean it with water? Do it have to be clean so it can read of it?
Please please please HELP HELP, my 5515 HP printer show an error called "carrier error" and after that an screan blue with withe letter that it says " 0x6100000a error or 0x6100000b error" after that put "system print error turn off and wait and turn on "
CAn anybody HELP ME with that?
THANKS A lot.
U helped me
I have a hp photosmart 5510 and currently have a carriage jam issue. The printer makes a horrible noise and displays an error message "Carriage Jam". After opening the access door I see the carriage is stuck at the right (I can only move it a couple of cm to the left). I manage to turn the white wheels on either side with a screwdriver, so that the device beneath the carriage moves towards the back. At some point I manage to overcome the stuck position so that I can move the carriage by hand all the way to the left and right. Then I turn on the printer and it sounds like normal start, however after a few seconds it gets stuck again, the horrible noise starts and the error message (carriage jam) displays again. I tried to do a factory reset but the printer does not let me do it. Please any ideas?
Hi!
This is a common issue on that model, the cleaning station/purge unit is broken, but there are no available parts to be found anywhere.
The problem consists of 2 or 3 teeth at the left side of the cleaning station that are worn out and broken. Other than the parts being impossible to find it's not an easy fix either.
Sorry for the bad news :/
@@PaoloMarcelli oh that's bad news indeed. The printer has worked fine for 8 years. Anyway thanks for your comment. By the way great video with detailed explanation.
Ciao Grazie mille per il video but I need more HELP!!! Io ho sostituito la testina ma non mi stampa il nero benchè la cartuccia sia nuova Cosa posso fare? la cosa strana è che il problema è solo con il nero
se imposto come tipologia di carta quella fotografica anche se lascio la normale stampa bene Hai idea di quale potrebbe essere il problema?
Ciao, si! Blocco della pompa dell'unità di pulizia, sezione del nero.
Non ho un video dove mostro come risolvere il problema, e sicuramente non è una riparazione semplice anche se è una delle più comuni su questo modello di stampanti. Scrivimi su Telegram comunque, potrei avere una soluzione più semplice al problema.
Ciao ti ho scritto su telegram Sei tu @PaoloMarcelli?
Hi, if you know could you tell exactly what
5C20 error code in canon printer means.
16 times blink
Pump roller sensor error
Check cable connections
Check Purge drive
I have this type of printer and would like to keep the printer. Is it worth fixing or just replace it? Thanking you in advance
Hi! That is a very good printer and a printhead replacement is really cheap, in any case it's worth repairing it, don't generate waste if it's not necessary ;)
Hoping you are still replying to this video. I have a HP Photosmart 6520 that I bought used. The print head was clogged so I cleaned and reinstalled but it was still not working well. Especially the Black. So I ordered an OEM replacement and installed it. I had issues when I first started it with a faulty printhead error so I reinstalled it ensuring that I had the printhead cartridge fully back in the parked position and the cleaning system all the way forward. I believe that I got the error because I did not fully engage the cleaning system before testing it.
This time when I started it I did not get the same error but got error code 0xc19a0003. I have unplugged the printer for up to 5 minutes and tried again but still receiving the same error code. I have restarted the printer while depressing the lid switch so I could see it cycle and the cleaning system fully retracts and the print head comes up and runs the length of the guide rod but does not print anything and when it reaches the end of that first pass it errors out and the carriage will only return to the parked position when I power down the printer.
Any ideas as to what is going on and what I may try to fix this problem. I should also note that these problems or error codes were never triggered with the old printhead
Hi!
Of course I'm still replying, I reply to every comment under everyone of my videos :)
Well the fact that you didn't fully engage the service station or cleaning unit after you replaced the printhead means nothing really, I have done that in my video just to leave the printer in the same way it usually powers off, but if you replace the printhead without returning the service station to its position the printer should do it automatically.
Said that, I think you have a faulty/defective printhead or the flat cables that connects to that are not in good conditions even if it seems like a less frequent case.
Just to be sure, try to reinsert the old printhead and see if the error persists, if it doesn't show any error the printhead is bad and you need to contact who sold it to you asking for a replacement.
Paolo M.
@@PaoloMarcelli
Thank you for the response. I have been in contact with the seller of the printhead. He has been helpful.
Here is where I am at now. I reinstalled the old print head expecting no error code but I am still getting the same error code, (0xC19A0003) that I got with the new print head. I did not have this error code with this old head prior. In fact the only issue with the old print head was that would not print black even after multiple cleanings the black output was very poor. Because of this I believe that all of the flat cables are in acceptable condition.
As with the new printhead when I got this error I did a hard reset by unplugging the printer while it is on and then plugging it back in which is a solution I have located on multiple websites. Now with the old printhead reinstalled it immediately goes to the error code where as the new printhead would not error until I tried a test print. In other words it seems to be an even more severe situation with the old head than with the new.
On top of all that, when I attempt to shutdown the printer in the correct way via the power button it is now hanging in the shutdown mode for 10 minutes now. So now I am going to go and unplug it. I did another hard restart and am now able to turn off the printer the correct way but still goes right to the same error code.
Curious if, in your opinion, I have hit a wall or if there is other things that can be attempted to rectify the situation.
Thanks, Bill
Reinstalled the new printhead and now getting the "cartridge access door is open" message upon startup. Problem is the door is NOT open. The mechanism is working fine. By dumb luck did my sensor just fail?!? I did multiple hard resets to no avail. is there a fix or a work around to this?
@@billfleming9232 you were able to replace the printhead? I keep reading that its not possible on 6520
Buenas tardes me sale el siguiente error: "Fallo de impresora 0xc19a0013 Problema de la impresora o el sistema de tinta. Apague y encienda la impresora. Si sigue viendo este mensaje, contacte con HP", que debo hacer???
Please write english comments under an english video...
@@PaoloMarcelli Good afternoon I get the following error: "Printer failure 0xc19a0013 Printer or ink system problem. Turn the printer off and on. If you still see this message, contact HP" What should I do ???
hello consult you know where it is and how to change the paper sensor in an HP 5525?
Hi!
Sincerely I remember how the sensor board looks like, but I don't remember the exact position, I'd have to take the one of the 5520 printers that I have and open it up, but I don't have enough time in these days.
Are you sure you're having a problem to the paper sensor? Those printers sometimes have problems picking up and taking the paper sheets to the main roller, but most of the times it's not a sensor issue!
What do you do when the printer makes a gridding noise and the printhead gets stall?
Hi! It's a broken plastic tooth of the service station, you need to replace the service station part.
@@PaoloMarcelli I found 2 broken teeth; but no service station to buy. I will try to repair it. Thanks.
I open my printer for cleaning and now it is stuck in “cartilage door access door is open” what can i do to fix it?
Check the sensor on the main PCB on the left that looks for the cover to close.
Great tutorial. I bought and installed a replacement print head for my HP5514, but now the "ink cartridge access door is open" error message is on and I can't figure out how to correct it. I followed your video step by step, but now I'm stuck and don't know how to fix it.
Thanks a lot. I followed the process but when I switch on the printer it is said that the carriage is blocked. Could anyone help me please? Thanks in advanced ^^
Hi! Send me an email, I'll explain you why it behaves like that and I'll attach an image of the part that needs to be re-positioned correctly.
Great video 😊👍🏻 but now I get a carriage jam error. I have cleaned the encoder strip but it still jams.
Thank you
After I cleaned the printhead many times without more succes then before, I replaced it now with a new one. But STILL it is not printing black!
I tried 4 new black cartridges already. The other colors work fine, but just not black. I have the newest firmware running. Has anyone another idea?
Hi! There's clogged ink buildup inside of the purge pump. It's divided in two sections and the black is the one that creates more problems. There's no way to replace it because HP doesn't sell those parts and no one has even in third party. There's a way to unclog it but it's a biiig mess because you have to disassemble it completely and create pressure at one side of the pump and depressurize the other side while turning the gear the proper direction.
I'd make a video on that if I had a printer with that problem to repair :/
Paolo Marcelli doesn’t sound good :( So i will have to get a new one. I think it’s not worth it anymore to invest more into this one.
@@don-oe9gp If you're from any part of Europe I'd fix it for free just to make the video on it, but if you're from outside EU it wouldn't even make sense just for shipping, import & export duties. The 5520 all considered it's a nice machine, but it had some problems like all the HPs XD
Paolo Marcelli Dude, this would be so nice. I think still in the EU the shipping is not worth it but, I also want to see now if and how you gonna get this thing working again 😄 I will contact you in telegram
My 5525 same problem - I took out print head and cleaned, etc. but no luck. Looks like time for a new one. I had this one for a few years so at least lasted some time. I hate throwing things away though that otherwise could be fixed. Be nice if they move towards better design. btw Paolo - this video helped me with the springs because I did not know how to put them back. Thanks!
What is the URL for the site to purchase a replacement print head?Great info.Thanks
aliexpress.com/item/CN688A-178-364-564-564XL-4-Slot-688-Printhead-For-HP-3070-3520-3521-3522-3525/32806857543.html
:)
Paolo M.
its not T8 or T9?
what is that magic potion you use its not in canada under that name
Thanks very instructive video but can you please tidy your desk 👍🤩😹
which screw should i use
Screw? You mean screwdriver?
Black is a Hot Mess. I took mine apart and cleaned it now it says damged printhead. Grrr
Hi!
Are you 100% sure that there's absolutely no water on the PCB and in the connectors? Spray every connector and part of the PCB with compressed air and be sure it's dry before you reinsert it, if it doesn't fix the issue you could have a damaged printhead :/
Here's a printhead compatible with the 5520 for 12€
www.aliexpress.com/item/CN688A-4-Slot-688-printer-Printhead-Print-head-for-HP-3070-3070A-3520-3521-3522-5525/32805061819.html
I am going to let it dry for a few days and try again.
Torque screw T-9
It´s actually T-10!
@@hugolambertucci5535 T-9 worked for me.
my dad failed at refilling a cartriage and it spilled all inside the printer P:
Haha it can happen, especially with Canons when they are not sealed correctly on the ink container side :)
Paolo M.
J'ai gerbé après la vidéo , une caméra fixe plus judicieux.
I SAW THAT JESUS OF SUBURBIA QUOTE
Yeah, love that song :3